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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932452362, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:07:32.204Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TrlEAYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T06:07:32.204Z\",\"recordId\":\"500EE00001TrlEAYAZ\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"caseNumber\":\"73013389\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.362341+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932452362, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.362358+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932452362, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.362405+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741932452362, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.362480+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932452362, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-gus-response event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.362624+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932452363, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "buildAuditEntry for user undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.363628+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932452384, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.384634+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932452384, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemIds - [\"a7JEE00000LX0202AD\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.384635+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932452384, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.385081+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932452385, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.386317+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932452386, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemsInfo - [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.386345+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932452386, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T06:07:26.518Z\",\"modifiedAt\":\"2025-03-14T06:07:27.166Z\",\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"configurationItemId\":\"a7JEE00000LX0202AD\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.386664+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741932452386, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.386964+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741932452386, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000LX0202AD..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.387213+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932452387, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.387488+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932452387, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.387730+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932452388, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000LX0202AD: \"12\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:32.388632+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741932467678, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.678050+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932467678, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-reminder-triggered event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.678185+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932467688, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": " Handle process event icc-reminder-triggered in ReminderEventProcessor for payload : {\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"reminderId\":\"59048699-abe1-4fbc-a68a-b83c37f5faf1\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"59048699-abe1-4fbc-a68a-b83c37f5faf1\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T06:07:16.829Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HNP3QFQV\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.688160+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932467688, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Reminder triggered for incident a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.688161+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932467688, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Adding reminder event for a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.688225+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932467688, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "buildAuditEntry for user undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.688243+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932467718, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.718775+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932467718, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemIds - [\"a7JEE00000LX0202AD\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.718776+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932467718, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.719222+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932467720, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.720653+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932467720, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemsInfo - [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.720653+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932467720, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T06:07:26.518Z\",\"modifiedAt\":\"2025-03-14T06:07:27.166Z\",\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"configurationItemId\":\"a7JEE00000LX0202AD\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.720863+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741932467720, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.721037+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741932467721, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000LX0202AD..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.721187+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932467721, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.721350+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932467721, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:07:47.721507+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932695502, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemIds - [\"a7JEE00000LX0202AD\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:11:35.502313+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932695502, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:11:35.502720+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932695504, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:11:35.504674+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932695504, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemsInfo - [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:11:35.504675+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932695504, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T06:07:26.518Z\",\"modifiedAt\":\"2025-03-14T06:07:27.166Z\",\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"configurationItemId\":\"a7JEE00000LX0202AD\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:11:35.504878+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741932695504, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:11:35.505048+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741932695505, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000LX0202AD..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:11:35.505187+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932695505, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:11:35.505336+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932695505, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:11:35.505482+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932695505, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000LX0202AD: \"12\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:11:35.506108+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741932695506, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":12},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:11:35.506290+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932695506, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 855fb51c-8f1d-4ea3-bad1-12c5f5518e5c: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:11:35.506887+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932695508, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:11:35.508347+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932695508, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:11:35.508537+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932695510, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId a05b892f-42af-451f-81f4-65c23e87e2a6 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:11:35.510337+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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\\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73013389\\nSeverity - Sev1\\nVoice Bridge - https:\/\/meet.google.com\/sty-wbts-gud\\nSlack Channel - icc-73013389\\nPlease join the Voice Bridge and Slack Channel\"}}},\"responderEmail\":\"surjya.roy@salesforce.com\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.668346+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933407668, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.668380+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933407668, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.668465+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933407668, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-page-response event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.668625+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933407668, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "buildAuditEntry for user undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.669024+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933407695, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.695958+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933407695, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemIds - [\"a7JEE00000LX0202AD\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.695960+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933407696, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.696799+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933407697, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.697886+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933407697, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemsInfo - [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.697890+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933407697, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T06:07:26.518Z\",\"modifiedAt\":\"2025-03-14T06:20:26.746Z\",\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"configurationItemId\":\"a7JEE00000LX0202AD\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.698094+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933407698, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.698268+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933407698, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000LX0202AD..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.698428+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933407698, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.698598+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933407698, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.698754+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933407699, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000LX0202AD: \"12\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.699354+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933407699, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":12},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.699905+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933407700, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/audit\/auditConsumer.ts:26:14)", "msg": "Audit consumer received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:27.700165+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933418751, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-internal-comms-response event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:23:38.751370+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933506840, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14678364160,\"uptime\":1753250.22,\"totalMem\":16484151296,\"loadavg\":[0.05,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9749660,\"nice\":3560,\"sys\":1417420,\"idle\":1740030860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10783710,\"nice\":2080,\"sys\":1504640,\"idle\":1738908260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10827430,\"nice\":4170,\"sys\":1474890,\"idle\":1738946090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11069910,\"nice\":2940,\"sys\":1498470,\"idle\":1738145500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11572670,\"nice\":2570,\"sys\":1478130,\"idle\":1738339560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11156770,\"nice\":3150,\"sys\":1493560,\"idle\":1738412780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10977920,\"nice\":3930,\"sys\":1484610,\"idle\":1738808620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10767680,\"nice\":3270,\"sys\":1478380,\"idle\":1738913860,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6064,\"sum\":59615}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:25:06.840544+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933506840, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:25:06.840605+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933566840, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14675894272,\"uptime\":1753310.22,\"totalMem\":16484151296,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9749880,\"nice\":3560,\"sys\":1417440,\"idle\":1740090600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10783820,\"nice\":2080,\"sys\":1504660,\"idle\":1738968020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10827660,\"nice\":4170,\"sys\":1474930,\"idle\":1739005710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11070260,\"nice\":2940,\"sys\":1498520,\"idle\":1738205060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11572960,\"nice\":2570,\"sys\":1478150,\"idle\":1738399200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11156870,\"nice\":3150,\"sys\":1493610,\"idle\":1738472420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10978200,\"nice\":3930,\"sys\":1484670,\"idle\":1738868250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10767850,\"nice\":3270,\"sys\":1478420,\"idle\":1738973550,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6033,\"sum\":59626}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:06.840546+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933566840, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:06.840588+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933596717, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:36.717644+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933596717, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemIds - [\"a7JEE00000LX0202AD\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:36.717647+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933596717, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:36.718100+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933596718, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:36.719171+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933596719, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemsInfo - [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:36.719174+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933596719, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T06:07:26.518Z\",\"modifiedAt\":\"2025-03-14T06:20:26.746Z\",\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"configurationItemId\":\"a7JEE00000LX0202AD\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:36.719387+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933596719, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:36.719553+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933596719, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000LX0202AD..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:36.720181+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933596720, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:36.720352+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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\\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"modifiedAt\":\"2025-03-14T06:26:35.485Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"id\":\"2f55bcb2-e3c1-462a-9662-46b35d022255\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ff7013ac-ffc0-4ddd-adda-fa31e689aa28\",\"email\":\"skadur@salesforce.com\",\"active\":true,\"name\":\"Sushan Kadur\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002V5lRYAS\",\"slackUserId\":\"U02PV4P0HQT\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-01-11T21:56:42.287Z\",\"modifiedAt\":\"2023-01-17T03:50:43.685Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T06:26:35.485Z\",\"modifiedAt\":\"2025-03-14T06:26:35.485Z\",\"createdBy\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"modifiedBy\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"id\":\"4348d76a-3b4f-4336-96c4-e9d954e73a94\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/rTPjASvaSknc\",\"engagedAt\":\"2025-03-14T06:07:26.667Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T06:26:40.002Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":3,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/sty-wbts-gud\",\"sentBySlackUserId\":\"U02PSDTTBV1\",\"sentBy\":\"Mervyn Das\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T06:07:00.000Z\",\"duration\":\"26 minutes\",\"incidentCommander\":\"Sushan Kadur\",\"incidentCommanderSlackUserId\":\"U02PV4P0HQT\",\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"team\":\"Site Reliability\",\"content\":\"Starting 05:47 UTC, high APT observed due to concurrent requests from the customer (there’s only one customer on this cell) on USA790. This a repeat issue and support is being engaged to do a customer reach. 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This a repeat issue and support is being engaged to do a customer reach. Manual CSP throttle is being looked at to relieve the high APT observed, CSP team is being engaged.\",\"sentAt\":\"2025-03-14T06:33:24.769Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/sty-wbts-gud\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T06:07:00.000Z\",\"duration\":\"16 minutes\",\"incidentCommander\":\"Vivekraja Rajendran\",\"incidentCommanderSlackUserId\":\"WAYCCR9EJ\",\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73013389\\nSeverity - Sev1\\nVoice Bridge - https:\/\/meet.google.com\/sty-wbts-gud\\nSlack Channel - icc-73013389\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T06:23:27.020Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/sty-wbts-gud\",\"sentBySlackUserId\":\"WAXFK7KDY\",\"sentBy\":\"Clifford Ng\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T05:47:00.000Z\",\"duration\":\"26 minutes\",\"incidentCommander\":\"Vivekraja Rajendran\",\"incidentCommanderSlackUserId\":\"WAYCCR9EJ\",\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"APT spike on usa790 (single tenant cell).\",\"actions\":\"CDSE has been paged.\"},\"sentAt\":\"2025-03-14T06:12:31.816Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"mwvtqa-nns37-6kvflq-5ek5x8-1741934004006\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:33:26.407170+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936086844, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14685036544,\"uptime\":1755830.22,\"totalMem\":16484151296,\"loadavg\":[0.06,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9761130,\"nice\":3560,\"sys\":1419210,\"idle\":1742595790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10794930,\"nice\":2080,\"sys\":1506490,\"idle\":1741473290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10837650,\"nice\":4170,\"sys\":1476680,\"idle\":1741512370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11079870,\"nice\":2940,\"sys\":1500270,\"idle\":1740710950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11585430,\"nice\":2570,\"sys\":1480050,\"idle\":1740902370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11168450,\"nice\":3150,\"sys\":1495480,\"idle\":1740976350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10990450,\"nice\":3930,\"sys\":1486710,\"idle\":1741372080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10778640,\"nice\":3270,\"sys\":1480170,\"idle\":1741478290,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":8192,\"sum\":58724}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:08:06.844573+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936086844, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:08:06.844716+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936140345, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":15.410649999999999,\"method\":\"GET\",\"path\":\"\/api\/v1\/users\/me\/preferences\",\"statusCode\":304}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:00.345258+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936140345, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:00.345306+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936140345, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 332, "method": "GET", "url": "\/api\/v1\/users\/me\/preferences", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 11442 }, "res": { "statusCode": 304, "headers": "***" }, "responseTime": 15, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:00.345765+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164404, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IncidentService.resolveIncident (src\/service\/incident\/incident.service.ts:607:14)", "msg": "Resolve incident a05b892f-42af-451f-81f4-65c23e87e2a6 - unlock CIS" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.404850+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936164407, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IncidentService.unlockIncidentToCisFromIncident (src\/service\/incident\/incident.service.ts:1883:12)", "msg": "Unlocking a05b892f-42af-451f-81f4-65c23e87e2a6 [\"a7JEE00000LX0202AD\"]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.407600+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164407, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IncidentService.unlockIncidentToCisFromIncident (src\/service\/incident\/incident.service.ts:1892:12)", "msg": "unlockIncidentToCisFromIncident for a05b892f-42af-451f-81f4-65c23e87e2a6 with [{\"configurationItemId\":\"a7JEE00000LX0202AD\",\"locked\":false}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.407782+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164410, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.410297+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164410, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemIds - [\"a7JEE00000LX0202AD\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.410298+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164410, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.410855+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164412, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.412361+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164412, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemsInfo - [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.412374+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164412, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T06:07:26.518Z\",\"modifiedAt\":\"2025-03-14T06:20:26.746Z\",\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"configurationItemId\":\"a7JEE00000LX0202AD\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.412588+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936164412, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.412776+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936164412, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000LX0202AD..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.412937+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164412, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.413092+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164413, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.413606+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164413, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000LX0202AD: \"12\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.414161+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936164414, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":12},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.414360+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164414, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 855fb51c-8f1d-4ea3-bad1-12c5f5518e5c: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.414864+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164414, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IncidentService.buildIncidentToCIResponseMap (src\/service\/incident\/incident.service.ts:1679:12)", "msg": "buildIncidentToCIResponseMap for [{\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.415103+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164415, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IncidentService.buildIncidentToCIRequestMap (src\/service\/incident\/incident.service.ts:1691:12)", "msg": "buildIncidentToCIRequestMap for [{\"configurationItemId\":\"a7JEE00000LX0202AD\",\"locked\":false}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.415365+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164422, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Saving IncidentToCIs for incident a05b892f-42af-451f-81f4-65c23e87e2a6, []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.422488+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164422, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Updating IncidentToCIs for incident a05b892f-42af-451f-81f4-65c23e87e2a6, [{\"configurationItemId\":\"a7JEE00000LX0202AD\",\"locked\":false,\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\"}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.422814+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164423, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Deleting IncidentToCIs for incident with Id: a05b892f-42af-451f-81f4-65c23e87e2a6, with Ids: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.423669+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164424, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IncidentService.unlockIncidentToCisFromIncident (src\/service\/incident\/incident.service.ts:1894:12)", "msg": "unlockIncidentToCisFromIncident for a05b892f-42af-451f-81f4-65c23e87e2a6 with [{\"configurationItemId\":\"a7JEE00000LX0202AD\",\"locked\":false,\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\"}] done!" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.425244+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936164425, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "UsdResourceService.patchUsdResources (src\/service\/usdResource\/usdResource.service.ts:106:14)", "msg": "[usdResource.service.patchUsdResources] for incidentId a05b892f-42af-451f-81f4-65c23e87e2a6 and data []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.425461+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164474, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.13204700127243996\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.474465+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164474, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.13204700127243996\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.474487+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936164474, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.474514+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936164474, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IccRestKafkaProducer.produce (src\/kafka\/producer\/IccRestKafkaProducer.ts:20:14)", "msg": "kafka message was successfully produced for JSON: true" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.474684+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164502, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "buildAuditEntry for user {\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.502099+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164521, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.521708+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164521, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemIds - [\"a7JEE00000LX0202AD\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.521708+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164521, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.522035+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164522, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.522951+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164522, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemsInfo - [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.522952+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164522, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T06:07:26.518Z\",\"modifiedAt\":\"2025-03-14T07:09:24.391Z\",\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"configurationItemId\":\"a7JEE00000LX0202AD\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.523131+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936164523, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.523288+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936164523, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000LX0202AD..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.523422+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164523, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.523558+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164523, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.523692+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164524, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000LX0202AD: \"12\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.524350+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936164524, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":12},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.524489+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164524, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 855fb51c-8f1d-4ea3-bad1-12c5f5518e5c: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.524957+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936164654, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId a05b892f-42af-451f-81f4-65c23e87e2a6 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:24.654693+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165618, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/audit\/auditConsumer.ts:26:14)", "msg": "Audit consumer received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:25.618468+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936165618, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-rest-audit'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:25.618507+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165618, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"timestamp\":\"2025-03-14T07:09:24.734Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:25.618508+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165618, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:25.618533+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165618, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:09:25.618573+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936201005, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.005726+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936201005, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemIds - [\"a7JEE00000LX0202AD\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.005730+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936201005, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.006145+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936201007, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.007613+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936201007, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemsInfo - [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.007616+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936201007, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T06:07:26.518Z\",\"modifiedAt\":\"2025-03-14T07:09:25.966Z\",\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"configurationItemId\":\"a7JEE00000LX0202AD\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T07:09:26.842Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.007825+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936201007, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T07:09:26.842Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.008007+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936201007, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000LX0202AD..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.008180+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936201008, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.008392+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936201008, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.008831+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936201009, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000LX0202AD: \"12\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.009520+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936201009, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":12},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T07:09:26.842Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.009711+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936201010, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 855fb51c-8f1d-4ea3-bad1-12c5f5518e5c: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.010223+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936201011, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.011653+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936201011, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.011852+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936201013, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId a05b892f-42af-451f-81f4-65c23e87e2a6 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.013396+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936201013, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:10:01.013564+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936465929, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-reminder-triggered event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.929771+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936465939, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": " Handle process event icc-reminder-triggered in ReminderEventProcessor for payload : {\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"reminderId\":\"2a43a867-c79a-4a5a-ae79-86ac9ed9fefa\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"reminderData\":{\"id\":\"2a43a867-c79a-4a5a-ae79-86ac9ed9fefa\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Send Resolved TCE\",\"audience\":[],\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T07:14:25.698Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":5,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HNP3QFQV\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.939166+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936465939, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Reminder triggered for incident a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.939168+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936465939, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Adding reminder event for a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.939169+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936465939, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "buildAuditEntry for user undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.939189+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936465971, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.971558+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936465971, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemIds - [\"a7JEE00000LX0202AD\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.971559+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936465971, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.972164+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936465973, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.973826+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936465973, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemsInfo - [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.973826+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936465973, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T06:07:26.518Z\",\"modifiedAt\":\"2025-03-14T07:09:25.966Z\",\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"configurationItemId\":\"a7JEE00000LX0202AD\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T07:09:26.842Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.974034+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936465974, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T07:09:26.842Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.974596+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936465974, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000LX0202AD..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.974771+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936465974, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.974942+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936465974, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.975120+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936465975, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000LX0202AD: \"12\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:14:25.975780+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936832450, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T07:20:32.440Z\",\"user\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Starting 05:47 UTC, high APT was observed due to concurrent requests from the customer (there’s only one customer on this cell) on USA790. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936832471, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest-audit'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:32.471941+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936832472, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:32.472095+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936832472, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-usd-resource-created event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:32.472218+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936832472, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:79:18)", "msg": "Impossible to route icc-usd-resource-created schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:32.472322+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936832475, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/audit\/auditConsumer.ts:26:14)", "msg": "Audit consumer received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:32.475386+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936832475, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-rest-audit'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:32.475661+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936832475, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T07:20:32.224Z\",\"user\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"name\":\"Mervyn Das\",\"email\":\"mervyn.das@salesforce.com\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Starting 05:47 UTC, high APT was observed due to concurrent requests from the customer (there’s only one customer on this cell) on USA790. This is resulting in increase in DB total time contributed by wait_sql_lock. By 06:30 UTC, all the requests cleared and APT went down to normal level. This a repeat issue and CIC Sev1 team was engaged on the bridge to take it up with the customer success manager, as it is self inflicted by the customer and there's no action from Salesforce end other than to implement manual throttle. Start time: 05:47 UTC OOI (Out of Impact): 06:30 UTC Customer Cases: None (only outbound case from Salesforce) Trust: https:\/\/status.salesforce.com\/incidents\/10013895\",\"detectedTime\":\"2025-03-14T06:04:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T05:47:00.000Z\",\"impactEndTime\":\"2025-03-14T06:30:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"closingDetails\":{\"productTag\":\"a1aB00000000MFpIAM\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"value\":\"PRB-0026588\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\"},\"proximateCause\":\"High APT was observed due to concurrent requests from the customer.  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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839443, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.443904+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839446, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.446369+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839446, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemsInfo - [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.446371+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839446, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T06:07:26.518Z\",\"modifiedAt\":\"2025-03-14T07:09:25.966Z\",\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"configurationItemId\":\"a7JEE00000LX0202AD\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T07:09:26.842Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.446550+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936839446, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T07:09:26.842Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.446710+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936839446, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000LX0202AD..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.446847+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839446, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.446982+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839446, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.447136+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839448, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000LX0202AD: \"12\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.448537+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936839448, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":12},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T07:09:26.842Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.448719+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839449, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 855fb51c-8f1d-4ea3-bad1-12c5f5518e5c: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.449219+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839450, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.450287+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839450, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemIds - [\"a7JEE00000LX0202AD\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.450288+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839450, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.450723+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839451, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.451144+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839451, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.451322+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839452, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.452344+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839452, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemsInfo - [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.452346+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839452, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T06:07:26.518Z\",\"modifiedAt\":\"2025-03-14T07:09:25.966Z\",\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"configurationItemId\":\"a7JEE00000LX0202AD\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T07:09:26.842Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.452509+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936839452, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T07:09:26.842Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.452625+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936839452, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000LX0202AD..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.452732+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839452, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.452842+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839452, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.452954+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839453, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId a05b892f-42af-451f-81f4-65c23e87e2a6 - [{\"createdAt\":\"2025-03-14T07:20:39.410Z\",\"modifiedAt\":\"2025-03-14T07:20:39.410Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"74fa6add-48b0-4299-80b1-88ce6214064c\",\"prbNumber\":\"PRB-0026588\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"valid\":true,\"sfid\":\"a4QEE0000005tOr2AI\"}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.453444+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839453, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.453602+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839453, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000LX0202AD: \"12\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.454170+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936839454, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":12},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T07:09:26.842Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.454315+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839457, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.457219+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936839459, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId a05b892f-42af-451f-81f4-65c23e87e2a6 - [{\"createdAt\":\"2025-03-14T07:20:39.410Z\",\"modifiedAt\":\"2025-03-14T07:20:39.410Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"74fa6add-48b0-4299-80b1-88ce6214064c\",\"prbNumber\":\"PRB-0026588\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"valid\":true,\"sfid\":\"a4QEE0000005tOr2AI\"}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:20:39.459554+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741939407018, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T08:03:27.005Z\",\"user\":{\"id\":\"4b5f3482-f266-4b16-9eee-a99777f81a54\",\"email\":\"smuppalaneni@salesforce.com\",\"active\":true,\"name\":\"Sreekanth Muppalaneni\",\"firstName\":\"Sreekanth\",\"lastName\":\"Muppalaneni\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000063lBuIAI\",\"slackUserId\":\"WPSQCBZ98\",\"createdBy\":\"smuppalaneni@salesforce.com\",\"modifiedBy\":\"icc@aloha.sso\",\"createdAt\":\"2022-06-23T06:06:41.280Z\",\"modifiedAt\":\"2022-06-23T07:09:41.925Z\"},\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"slackChannel\":{\"id\":\"C08HGRX72UE\",\"name\":\"icc-73010822\"},\"subject\":\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\",\"description\":\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\",\"detectedTime\":\"2025-03-14T04:11:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"ServiceDisruption\"],\"impactStartTime\":\"2025-03-14T02:30:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/uep-orev-wph\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-14T04:11:46.442Z\",\"scrumTeamId\":\"a00B0000000qzVKIAY\",\"team\":\"CC SRE 24x7\",\"caseNumber\":\"73010822\",\"caseRecordId\":\"500EE00001TryhmYAB\",\"servicesImpacted\":[\"Commerce\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\",\"engagedAt\":\"2025-03-14T04:12:27.915Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T07:33:13.285Z\"},\"eventObj\":{\"ok\":true,\"id\":\"d802cbfe-00fb-4b60-900b-945ba8aaba5b\",\"serviceId\":\"PHD78BV\",\"serviceName\":\"GUS: CC Digital AppServer Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: CC SRE 24x7\\nSubject: Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\nSeverity: Sev1\\nSlack Channel: #icc-73010822\\nBridge URL: https:\/\/meet.google.com\/uep-orev-wph\\nAdditional Joining Info: \\nAdditional Details: Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\n#icc-73010822\\n\\ngoogle meet:https:\/\/meet.google.com\/uep-orev-wph\",\"incidentSubject\":\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\",\"incidentDescription\":\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\"},\"requestId\":\"xc4ltw-ugohd8-qcjw9k-fkbkaqc-1741939406471\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:03:27.018164+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741941634368,\"pid\":57,\"hostname\":\"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T08:40:34.168Z\\\",\\\"user\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HGRX72UE\\\",\\\"name\\\":\\\"icc-73010822\\\"},\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"description\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"detectedTime\\\":\\\"2025-03-14T04:11:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T07:33:08.264Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4b5f3482-f266-4b16-9eee-a99777f81a54\\\",\\\"email\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sreekanth Muppalaneni\\\",\\\"firstName\\\":\\\"Sreekanth\\\",\\\"lastName\\\":\\\"Muppalaneni\\\",\\\"profile\\\":\\\"icc standard 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24x7\\\",\\\"caseNumber\\\":\\\"73010822\\\",\\\"caseRecordId\\\":\\\"500EE00001TryhmYAB\\\",\\\"servicesImpacted\\\":[\\\"Commerce\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\\\",\\\"engagedAt\\\":\\\"2025-03-14T04:12:27.915Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T07:33:13.285Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":9,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\\nA restart in a dev. environment (cell3) seems to have cleared the communication problems between JWA and ECOM, and appears to be restoring service.\\\",\\\"needs\\\":\\\"Engineers are working to restart the other affected cells to restore JWA-ECOM communications and overall service health. cell1 is being held back for further debugging of the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:40:33.377Z\\\",\\\"swimlaneUpdates\\\":[{\\\"id\\\":\\\"19d1aa72-4d0d-433e-9428-78f0ba6d48fa\\\",\\\"content\\\":\\\"Restarts (either manual or via MO) have proven ineffective on their own, so this swimlane is effectively on hold again.  Investigation into the errors occurring on start-up are being pursued via the manually swimlane.\\\",\\\"createdAt\\\":\\\"2025-03-14T07:29:16.755Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"d71d7bb7-04a8-4777-b635-8adbba6c4096\\\",\\\"swimlaneIndex\\\":1,\\\"swimlaneName\\\":\\\"Restart a test pod cc-ecom-web-001\\\",\\\"swimlaneStatus\\\":\\\"OnHold\\\"},{\\\"id\\\":\\\"0a6648b3-45f8-43a1-ac44-5f6d84230189\\\",\\\"content\\\":\\\"JWA team has identified an issue communicating between JWA pod and ecom pod.  Teams are currently deep-diving on this issue.\\\",\\\"createdAt\\\":\\\"2025-03-14T06:55:37.236Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"a4e608d7-730e-4b1e-8f0f-c3a9fffbe5ce\\\",\\\"swimlaneIndex\\\":2,\\\"swimlaneName\\\":\\\"Kill pods manually via console\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"}],\\\"slackChannelIds\\\":[\\\"C060H30P9FZ\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"commercecloud-tce@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"cc.sre.team@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"0be6edd0-b022-4ff9-b324-2abce5ad2608\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":9,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are invest", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:40:34.369195+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "igating these failures.\\\\nA restart in a dev. environment (cell3) seems to have cleared the communication problems between JWA and ECOM, and appears to be restoring service.\\\",\\\"needs\\\":\\\"Engineers are working to restart the other affected cells to restore JWA-ECOM communications and overall service health. cell1 is being held back for further debugging of the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:40:33.377Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":8,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\\nThe CC Digital AppServer team has just joined the bridge to help investigate the JWA-ECOM problems.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:10:36.018Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":7,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T07:33:30.880Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:56:24.668Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web--001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations failed, and teams are have gotten approvals and are attempting to action the test pod manually via the console.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:16:42.619Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected.  That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:40:34.369195+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"qppdan-aa1b1d-j59oer-casa6-1741941632766\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:40:34.369195+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941634369, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:40:34.369196+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941634369, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:40:34.369303+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941634369, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:22:14)", "msg": "Rule Engine Consumer: icc-internal-comms-request event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:40:34.370003+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941634369, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:30:18)", "msg": "Impossible to route icc-internal-comms-request schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:40:34.370203+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941665756, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14667087872,\"uptime\":1761409.14,\"totalMem\":16484151296,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9783350,\"nice\":3560,\"sys\":1423620,\"idle\":1748143600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10822250,\"nice\":2080,\"sys\":1510720,\"idle\":1747015310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10863210,\"nice\":4170,\"sys\":1481010,\"idle\":1747056270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11107660,\"nice\":2940,\"sys\":1504900,\"idle\":1746250690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11615480,\"nice\":2570,\"sys\":1484410,\"idle\":1746441570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11194730,\"nice\":3150,\"sys\":1499550,\"idle\":1746520130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11014490,\"nice\":3930,\"sys\":1491310,\"idle\":1746916640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10807480,\"nice\":3270,\"sys\":1484490,\"idle\":1747019700,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5992,\"sum\":59635}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:41:05.756502+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941665756, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:41:05.756568+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941760336, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "SlackService.getChannelNameById (src\/service\/slack\/slack.service.ts:69:12)", "msg": "[SlackService.getChannelNameById] Cache miss for Slack Channel: CDQ3U66E5" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:42:40.337050+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741941760570, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "GusUserService.getGusUserByEmail (src\/service\/user\/gusUser.service.ts:60:14)", "msg": "Unable to retrieve user gsm@salesforce.com from GUS" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:42:40.570611+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741941761774, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "GusUserService.getGusUserByEmail (src\/service\/user\/gusUser.service.ts:60:14)", "msg": "Unable to retrieve user techcustomerescalation@salesforce.com from GUS" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:42:41.774444+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941761941, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Proxy.searchSlackUserByEmail (src\/service\/slack\/slackapi.service.ts:90:14)", "msg": "Error searching slack user with error: Error: An API error occurred: users_not_found" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:42:41.942144+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941761942, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "TeamService.createUsersIfAbsent (src\/service\/team\/team.service.ts:729:18)", "msg": "Comms User techcustomerescalation@salesforce.com is not present in GUS. This could be a valid case for a DL email address" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:42:41.942277+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941882396, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:42.397114+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941882398, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:42.398664+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941882398, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 4e547913-bf7c-4a68-8ea6-78ba55ada2be configurationItemsInfo - [{\"sfid\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:42.398666+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941882398, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T08:42:55.286Z\",\"modifiedAt\":\"2025-03-14T08:42:56.356Z\",\"id\":\"bd6f20d3-715c-4379-9f5e-b478a510b9c2\",\"configurationItemId\":\"a7JEE00000FJ7TR2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0In0AK\",\"incidentId\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"lock\":{\"createdAt\":\"2025-03-14T08:42:55.319Z\",\"modifiedAt\":\"2025-03-14T08:42:57.877Z\",\"id\":\"19f8bf4a-07fd-4d78-abda-32b4f742af5c\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"externalId\":\"a8LEE00001BWbNO2A1\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:42.398841+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941882398, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bd6f20d3-715c-4379-9f5e-b478a510b9c2\",\"incidentId\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"createLock\":true,\"sfid\":\"aCqEE000000C0In0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T08:42:55.319Z\",\"modifiedAt\":\"2025-03-14T08:42:57.877Z\",\"id\":\"19f8bf4a-07fd-4d78-abda-32b4f742af5c\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"externalId\":\"a8LEE00001BWbNO2A1\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:42.398980+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941882398, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000FJ7TR2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:42.399109+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941882399, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:42.399238+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941882399, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:42.399366+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941882399, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000FJ7TR2A1: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:42.399996+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941882399, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bd6f20d3-715c-4379-9f5e-b478a510b9c2\",\"incidentId\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"createLock\":true,\"sfid\":\"aCqEE000000C0In0AK\",\"configurationItem\":{\"id\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T08:42:55.319Z\",\"modifiedAt\":\"2025-03-14T08:42:57.877Z\",\"id\":\"19f8bf4a-07fd-4d78-abda-32b4f742af5c\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"externalId\":\"a8LEE00001BWbNO2A1\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:42.400150+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941882400, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":745.964666,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/4e547913-bf7c-4a68-8ea6-78ba55ada2be\/trust\/suggestion\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:42.400769+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941882400, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:42.400890+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941882401, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 402, "method": "GET", "url": "\/api\/v1\/incidents\/4e547913-bf7c-4a68-8ea6-78ba55ada2be\/trust\/suggestion", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 44734 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 746, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:42.401511+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941884039, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Rule engine consumer received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:44.040092+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741944574969,\"pid\":57,\"hostname\":\"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T09:29:34.549Z\\\",\\\"user\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HGRX72UE\\\",\\\"name\\\":\\\"icc-73010822\\\"},\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"description\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"detectedTime\\\":\\\"2025-03-14T03:23:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Resolved\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1P8P5QAHKFVOM\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T08:40:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T07:33:08.264Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4b5f3482-f266-4b16-9eee-a99777f81a54\\\",\\\"email\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sreekanth Muppalaneni\\\",\\\"firstName\\\":\\\"Sreekanth\\\",\\\"lastName\\\":\\\"Muppalaneni\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000063lBuIAI\\\",\\\"slackUserId\\\":\\\"WPSQCBZ98\\\",\\\"createdBy\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"modifiedBy\\\":\\\"icc@aloha.sso\\\",\\\"createdAt\\\":\\\"2022-06-23T06:06:41.280Z\\\",\\\"modifiedAt\\\":\\\"2022-06-23T07:09:41.925Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"id\\\":\\\"b5325099-1c2a-469e-ac3c-b7f2ba8c3db9\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"8aa5b62b-c4c9-4baa-92ff-7fc0efc61a81\\\",\\\"email\\\":\\\"ldeazeredo@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000Rac8rYAB\\\",\\\"slackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2024-08-19T13:48:11.844Z\\\",\\\"modifiedAt\\\":\\\"2024-08-19T13:48:11.844Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T04:14:51.385Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T07:33:08.264Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"id\\\":\\\"b47d7b17-84cc-4019-9669-1b37c2da2859\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Unknown\\\",\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"scrumTeamId\\\":\\\"a00B0000000qzVKIAY\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"caseNumber\\\":\\\"73010822\\\",\\\"caseRecordId\\\":\\\"500EE00001TryhmYAB\\\",\\\"servicesImpacted\\\":[\\\"Commerce\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\\\",\\\"engagedAt\\\":\\\"2025-03-14T04:12:27.915Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T09:25:01.895Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":11,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Resolved\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T08:40:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This incident is now resolved.\\\\nECOM Restarts in three cells restored service for the two affected customers at 08:40 UTC, as shown by the customer websites and monitoring.\\\\ncell1 has been left in a disrupted state so that SMEs can continue to debugging the underlying causes of the problem.\\\",\\\"sentAt\\\":\\\"2025-03-14T09:29:33.958Z\\\",\\\"swimlaneUpdates\\\":[{\\\"id\\\":\\\"19d1aa72-4d0d-433e-9428-78f0ba6d48fa\\\",\\\"content\\\":\\\"Restarts (either manual or via MO) have proven ineffective on their own, so this swimlane is effectively on hold again.  Investigation into the errors occurring on start-up are being pursued via the manually swimlane.\\\",\\\"createdAt\\\":\\\"2025-03-14T07:29:16.755Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"d71d7bb7-04a8-4777-b635-8adbba6c4096\\\",\\\"swimlaneIndex\\\":1,\\\"swimlaneName\\\":\\\"Restart a test pod cc-ecom-web-001\\\",\\\"swimlaneStatus\\\":\\\"OnHold\\\"},{\\\"id\\\":\\\"0a6648b3-45f8-43a1-ac44-5f6d84230189\\\",\\\"content\\\":\\\"JWA team has identified an issue communicating between JWA pod and ecom pod.  Teams are currently deep-diving on this issue.\\\",\\\"createdAt\\\":\\\"2025-03-14T06:55:37.236Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"a4e608d7-730e-4b1e-8f0f-c3a9fffbe5ce\\\",\\\"swimlaneIndex\\\":2,\\\"swimlaneName\\\":\\\"Kill pods manually via console\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"}],\\\"slackChannelIds\\\":[\\\"C060H30P9FZ\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"cc.sre.team@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"commercecloud-tce@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"25e8c33f-be5e-48e1-befe-a6e8d1763706\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":11,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Resolved\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T08:40:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This incident is now resolved.\\\\nECOM Restarts in three cells restored service for the two affected customers at 08:40 UTC, as shown by the customer websites and monitoring.\\\\ncell1 has been left in a disrupted state so that SMEs can continue to debugging the underlying causes of the problem.\\\",\\\"sentAt\\\":\\\"2025-03-14T09:29:33.958Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":10,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments.\\\",\\\"actions\\\":\\\"The team is verifying service health recovery through Kaiju dashboards, which will take time as automated monitor tests are catching up with the changes.\\\",\\\"needs\\\":\\\"Engine", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:29:34.969533+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "ers will continue to monitor service recovery.\\\\n cell1 (dev. env.) is not being restarted so that engineers can further debugging the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:52:33.121Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":9,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\\nA restart in a dev. environment (cell3) seems to have cleared the communication problems between JWA and ECOM, and appears to be restoring service.\\\",\\\"needs\\\":\\\"Engineers are working to restart the other affected cells to restore JWA-ECOM communications and overall service health. cell1 is being held back for further debugging of the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:40:33.377Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":8,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\\nThe CC Digital AppServer team has just joined the bridge to help investigate the JWA-ECOM problems.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:10:36.018Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":7,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T07:33:30.880Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:56:24.668Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web--001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations failed, and teams are have gotten approvals and are attempting to action the test pod manually via the console.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:16:42.619Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud servic", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:29:34.969533+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "e teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected.  That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"huyhi-9xjwpe-b082r-em0kuo-1741944573341\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:29:34.969533+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944574969, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:29:34.969534+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944574969, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:29:34.969552+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741944574969, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:29:34.969654+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944574969, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:22:14)", "msg": "Rule Engine Consumer: icc-internal-comms-request event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:29:34.969915+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944574969, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:30:18)", "msg": "Impossible to route icc-internal-comms-request schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:29:34.970036+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944576979, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Rule engine consumer received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:29:36.980042+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741944576980, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rule-engine'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:29:36.980334+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944576980, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:29:36.971Z\",\"user\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"slackChannel\":{\"id\":\"C08HGRX72UE\",\"name\":\"icc-73010822\"},\"subject\":\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\",\"description\":\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\",\"detectedTime\":\"2025-03-14T03:23:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1P8P5QAHKFVOM\",\"impact\":[\"ServiceDisruption\"],\"impactStartTime\":\"2025-03-14T02:30:00.000Z\",\"impactEndTime\":\"2025-03-14T08:40:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/uep-orev-wph\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T04:11:46.442Z\",\"modifiedAt\":\"2025-03-14T07:33:08.264Z\",\"createdBy\":{\"id\":\"4b5f3482-f266-4b16-9eee-a99777f81a54\",\"email\":\"smuppalaneni@salesforce.com\",\"active\":true,\"name\":\"Sreekanth Muppalaneni\",\"firstName\":\"Sreekanth\",\"lastName\":\"Muppalaneni\",\"profile\":\"icc standard 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876939, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:30:14)", "msg": "[usd.config.loadAccessTokensFromEnv] Start - Loading access tokens from env to \/app\/build\/config" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.939317+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876939, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:31:14)", "msg": "\n\n[usd. clientCert] ==>>-----BEGIN 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876939, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:33:16)", "msg": "Loading client cert" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.939610+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876939, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:35:16)", "msg": "[certPath]\/tmp\/usd-client-cert.pem" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.939752+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876940, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:39:14)", "msg": "\n\n[usd. clientKey] ==>>-----BEGIN RSA PRIVATE KEY-----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\nJ10RAAit+uwsvYZXhHYjjBWdsMADp02xRRybiu1DulaAypC9H3+7XQ==\n-----END RSA PRIVATE KEY-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.940334+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876940, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:41:16)", "msg": "Loading client key" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.940462+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876940, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:43:16)", "msg": "[keyPath]\/tmp\/usd-client-key.pem" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.940565+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876941, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.usdHttpsAgent (src\/config\/usd.config.ts:13:14)", "msg": "\n\n[https agent cert] ==>>-----BEGIN CERTIFICATE-----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\nmsD17lr0TD\/+ScTaDn80tDliSUBNzNIF2gEk\/Gc55sUV+Q==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\n1pBvoHYJvgB55Kq92wJl\/QHUmY3nQw==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\ng+qyDLoAy\/td0D8ha8SlWt5ee2cAF9Xu7Y9jNe21Ug==\n-----END CERTIFICATE-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.941685+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876941, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.usdHttpsAgent (src\/config\/usd.config.ts:14:14)", "msg": "\n\n[https agent key] ==>>-----BEGIN RSA PRIVATE KEY-----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\nJ10RAAit+uwsvYZXhHYjjBWdsMADp02xRRybiu1DulaAypC9H3+7XQ==\n-----END RSA PRIVATE KEY-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.941785+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876946, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:30:14)", "msg": "[usd.config.loadAccessTokensFromEnv] Start - Loading access tokens from env to \/app\/build\/config" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.946298+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876946, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:31:14)", "msg": "\n\n[usd. clientCert] ==>>-----BEGIN CERTIFICATE-----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\nmsD17lr0TD\/+ScTaDn80tDliSUBNzNIF2gEk\/Gc55sUV+Q==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\n1pBvoHYJvgB55Kq92wJl\/QHUmY3nQw==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\ng+qyDLoAy\/td0D8ha8SlWt5ee2cAF9Xu7Y9jNe21Ug==\n-----END CERTIFICATE-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.946433+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876946, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:33:16)", "msg": "Loading client cert" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.946527+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876946, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:35:16)", "msg": "[certPath]\/tmp\/usd-client-cert.pem" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.946620+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876946, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:39:14)", "msg": "\n\n[usd. clientKey] ==>>-----BEGIN RSA PRIVATE KEY-----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\nJ10RAAit+uwsvYZXhHYjjBWdsMADp02xRRybiu1DulaAypC9H3+7XQ==\n-----END RSA PRIVATE KEY-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.947110+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876947, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:41:16)", "msg": "Loading client key" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.947201+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876947, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:43:16)", "msg": "[keyPath]\/tmp\/usd-client-key.pem" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.947295+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876948, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.usdHttpsAgent (src\/config\/usd.config.ts:13:14)", "msg": "\n\n[https agent cert] ==>>-----BEGIN CERTIFICATE-----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\nmsD17lr0TD\/+ScTaDn80tDliSUBNzNIF2gEk\/Gc55sUV+Q==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\n1pBvoHYJvgB55Kq92wJl\/QHUmY3nQw==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----\nMIIGqzCCBJOgAwIBAgIIYifB1rX\/1pAwDQYJKoZIhvcNAQELBQAwgYUxCzAJBgNV\nBAYTAlVTMRMwEQYDVQQIDApDYWxpZm9ybmlhMRYwFAYDVQQHDA1TYW4gRnJhbmNp\nc2NvMR0wGwYDVQQKDBRzYWxlc2ZvcmNlLmNvbSwgaW5jLjEqMCgGA1UEAwwhc2Fs\nZXNmb3JjZS5jb20gSW50ZXJuYWwgUm9vdCBDQSAzMB4XDTIyMDMwODIwNTEzNFoX\nDTI3MDMwNzIwNTEzNFowgYcxCzAJBgNVBAYTAlVTMRMwEQYDVQQIDApDYWxpZm9y\nbmlhMRYwFAYDVQQHDA1TYW4gRnJhbmNpc2NvMR0wGwYDVQQKDBRzYWxlc2ZvcmNl\nLmNvbSwgaW5jLjEsMCoGA1UEAwwjc2FsZXNmb3JjZS5jb20gUEMgSW50ZXJtZWRp\nYXRlIENBIDMwggIiMA0GCSqGSIb3DQEBAQUAA4ICDwAwggIKAoICAQCm8TXrqSDt\n7UkiDgL1f80hgYZNpalvDRIeftID+TlSqh7rnksdbSHs8UkYcWv2TIBbfrqNnRLg\njajD6X6n6eNamofxpjv1DMWav719+nVaxbhnfrO\/QYYKkUZofRzGSTp2aYDd5Cyf\nhFn+GnDpc\/sDr7+Q\/VCESfGnThcsanPujvfhSRlDacvuFObKKX0GVpWwQZ+s8lw6\nAZXBMEsFzFrDSWoEqxdfkGhRdssupPKh\/YFJuAYvAzt\/AFfiEUqbFJBdbLwL1BoB\ndZW+9qNrfBw9lVoj3Yk3yUd0d\/TUzXR06D4r\/X5XqB3281TNLWX\/WXMFDUMN2M2U\nDYAP\/wPJ7EGOoq3HMLGErDYPPGsgoOS4QPtY1CX3qbaCTQp44k8dZlbTMLwieJPL\nuY7oaE9UgnFCxxTJPrPz3ahK0QYw7zj4iVyfet8dmjh9d4VylxLW+V5xmK5KeOlw\neYx7f7og3DvQrUeam+ZCXqlZdGd5cmQQYyjSIINVvCM0BNeEphca18JfUgIwzclC\nB2HGjx7Kf7+Mc4ZKucLIzIh1k+c8OWks5+XiE\/IHMgA03m+JdRZdXCzGmK8PNFjn\nSu2etpvcCWIDgPA0K\/MimhroiSluiha3gIqH0WX83YQiGkIcW9Lso\/r2f5WOgH9B\nT08QYUEuZ7Fm6MeqgJKd+rTUQK51QbxU5wIDAQABo4IBGTCCARUwbwYIKwYBBQUH\nAQEEYzBhMCQGCCsGAQUFBzABhhhodHRwOi8vb2NzcC5zZmRjLXBraS5jb20wOQYI\nKwYBBQUHMAKGLWh0dHA6Ly9zZmRjLXBraS5jb20vYWlhLzFwLXByb2Qtb2ZmLXJj\nYS0zLmNydDAfBgNVHSMEGDAWgBQd2ykbKrjL89EhYnFgdU4wCiS3ATASBgNVHRMB\nAf8ECDAGAQH\/AgEBMD4GA1UdHwQ3MDUwM6AxoC+GLWh0dHA6Ly9zZmRjLXBraS5j\nb20vY3JsLzFwLXByb2Qtb2ZmLXJjYS0zLmNybDAdBgNVHQ4EFgQUPZ+dBk7bbknD\niEX1ZW06ohzIhhEwDgYDVR0PAQH\/BAQDAgEGMA0GCSqGSIb3DQEBCwUAA4ICAQAA\niGM9MXRX8ax9SkKFEma4+W8ypjMsYkDb63CdyPatKEubG5vkNaCCfK\/O9c+rgztL\nj+yBdvrlK\/OlYHK4QWRnq13jKf\/ZgsfRhEXpw0LeakqQasGH3sWMFofLB+W3fQo8\nrrrqv2gFNXH+6COYiS9yD05RqenDZdqZqfiFvOlzECC3lwYMjOR8otlyMoBYLq8t\nAYtlxaql6a2gwYDeI\/yL61XNp7wfk261qiJ9w+avktyKEWLUcQjOYe9mIORtX1Hw\nLtg7JfCcFXs+zC\/FhLJYU6ex68WrRhjXv0N+8dOvewoUORqxWs3Pw7BEXmcuhOoG\n2DJOKQEB4n32rLUECqereILHMYAt6sj\/1CgO5eI4IeqKHV2Q+My5\/2BD5eLcWYqH\nJ+YGRcqoSJy+XeEyNvIwiQYgbcDz3gWKdwfMbayfSEzfw6DTCCNNOOXApjFkGARG\nkqm6KhOj\/wapjtbxFtWcuqLAyFzglb1+wFvgil6QSltOfuTOimTI1HMocaSuYr2Z\nDAF5Lp3222foYMWuRe0dseF1fVCRBRcLAGINAem9QHTmypjWj6nigRf+jUMUpyhU\ndBfBn7cWu4hkmxCa2vJ0ERxOcam5AT8mlzkYuEApFSETNvnwBjnjH9DM7aOOM60p\ng+qyDLoAy\/td0D8ha8SlWt5ee2cAF9Xu7Y9jNe21Ug==\n-----END CERTIFICATE-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.948256+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946876948, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Object.usdHttpsAgent (src\/config\/usd.config.ts:14:14)", "msg": "\n\n[https agent key] ==>>-----BEGIN RSA PRIVATE KEY-----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\nJ10RAAit+uwsvYZXhHYjjBWdsMADp02xRRybiu1DulaAypC9H3+7XQ==\n-----END RSA PRIVATE KEY-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:56.948332+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946877109, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":404.516354,\"method\":\"GET\",\"path\":\"\/api\/v1\/usd\/resources?name=Spl\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:57.110004+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946877110, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:57.110058+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946877110, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 548, "method": "GET", "url": "\/api\/v1\/usd\/resources?name=Spl", "query": { "name": "Spl" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 37872 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 405, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:07:57.110600+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946910503, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "SlackService.getChannelNameById (src\/service\/slack\/slack.service.ts:66:14)", "msg": "[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.503426+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946910503, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "SlackService.getChannelNameById (src\/service\/slack\/slack.service.ts:66:14)", "msg": "[SlackService.getChannelNameById] Cache hit for Slack Channel: C05T2A3C319" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.504049+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910569, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "buildAuditEntry for user {\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.569715+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910596, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.596543+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910596, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 2760aadb-509b-4e16-84a6-47b56e893681 configurationItemIds - [\"a7JEE00000FJ7TV2A1\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.596545+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910596, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.597261+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910598, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.599050+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910599, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 2760aadb-509b-4e16-84a6-47b56e893681 configurationItemsInfo - [{\"sfid\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.599053+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910599, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T09:48:45.586Z\",\"modifiedAt\":\"2025-03-14T09:48:46.222Z\",\"id\":\"cdc64252-3814-49a1-a813-52e26186d790\",\"configurationItemId\":\"a7JEE00000FJ7TV2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0KP0A0\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"lock\":{\"createdAt\":\"2025-03-14T09:48:45.614Z\",\"modifiedAt\":\"2025-03-14T09:48:47.938Z\",\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 2760aadb-509b-4e16-84a6-47b56e893681\",\"externalId\":\"a8LEE00001BWa3G2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.599321+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946910599, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"cdc64252-3814-49a1-a813-52e26186d790\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"createLock\":true,\"sfid\":\"aCqEE000000C0KP0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T09:48:45.614Z\",\"modifiedAt\":\"2025-03-14T09:48:47.938Z\",\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 2760aadb-509b-4e16-84a6-47b56e893681\",\"externalId\":\"a8LEE00001BWa3G2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.599517+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946910599, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000FJ7TV2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.599674+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910599, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.599786+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910599, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.599910+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910600, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000FJ7TV2A1: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.600594+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946910600, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"cdc64252-3814-49a1-a813-52e26186d790\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"createLock\":true,\"sfid\":\"aCqEE000000C0KP0A0\",\"configurationItem\":{\"id\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T09:48:45.614Z\",\"modifiedAt\":\"2025-03-14T09:48:47.938Z\",\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 2760aadb-509b-4e16-84a6-47b56e893681\",\"externalId\":\"a8LEE00001BWa3G2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.600775+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910601, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for cdc64252-3814-49a1-a813-52e26186d790: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.601285+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910602, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.603284+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910736, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IccRestKafkaProducer.produceEvent (src\/kafka\/producer\/IccRestKafkaProducer.ts:34:16)", "msg": " Handle produce event icc-internal-comms-request for payload : {\"createdAt\":\"2025-03-14T10:08:30.736Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https:\/\/tel.meet\/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"duration\":\"20 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"CP SRE team got alerted for Core Service disruption on USA254s.\\nCAPE was paged to further investigate this.\\nCAPE team confirmed that the CoreApp was down on USA254S between 09:25 - 09:42 UTC.\\n\\nDuring this period, Apps were unable to serve traffic.\\nImpact self-resolved, and USA254s looks stable now.\\nCDSE team was paged to look at DB for anomalies.\\nCDSE confirmed that there was an upgrade pipeline that ran on SDB cells in USA254s, during the impact time-period, which led to multiple failovers on DB servers.\\nDuring this time the primary DB was not available, and hence the service-disruption.\\nSince the impact is resolved, further investigation on the upgrade pipeline failures will be done on PRB, by the CDRE team.\\n\\nTrust has been posted.\\nNo customer cases count.\",\"sentAt\":\"2025-03-14T10:08:30.434Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"7fc15de3-fe29-4ad2-89aa-d0e4643bd590\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"duration\":\"20 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"CP SRE team got alerted for Core Service disruption on USA254s.\\nCAPE was paged to further investigate this.\\nCAPE team confirmed that the CoreApp was down on USA254S between 09:25 - 09:42 UTC.\\n\\nDuring this period, Apps were unable to serve traffic.\\nImpact self-resolved, and USA254s looks stable now.\\nCDSE team was paged to look at DB for anomalies.\\nCDSE confirmed that there was an upgrade pipeline that ran on SDB cells in USA254s, during the impact time-period, which led to multiple failovers on DB servers.\\nDuring this time the primary DB was not available, and hence the service-disruption.\\nSince the impact is resolved, further investigation on the upgrade pipeline failures will be done on PRB, by the CDRE team.\\n\\nTrust has been posted.\\nNo customer cases count.\",\"sentAt\":\"2025-03-14T10:08:30.434Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"hsugb-4oneyl-3q6y6j-pepp1-1741946909738\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.736616+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910736, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[Metrics.iccMetricRequestExecute] - icc-internal-comms-request - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:30.736661+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910737, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key '2760aadb-509b-4e16-84a6-47b56e893681' to topic 'incident': {\"createdAt\":\"2025-03-14T10:08:30.736Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https:\/\/tel.meet\/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"duration\":\"20 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"CP SRE team got alerted for Core Service disruption on USA254s.\\nCAPE was paged to further investigate this.\\nCAPE team confirmed that the CoreApp was down on USA254S between 09:25 - 09:42 UTC.\\n\\nDuring this period, Apps were unable to serve traffic.\\nImpact self-resolved, and USA254s looks stable now.\\nCDSE team was paged to look at DB for anomalies.\\nCDSE confirmed that there was an upgrade pipeline that ran on SDB cells in USA254s, during the impact time-period, which led to multiple failovers on DB servers.\\nDuring this time the primary DB was not available, and hence the service-disruption.\\nSince the impact is resolved, further investigation on the upgrade pipeline failures will be done on PRB, by the CDRE team.\\n\\nTrust has been posted.\\nNo customer cases count.\",\"sentAt\":\"2025-03-14T10:08:30.434Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"7fc15de3-fe29-4ad2-89aa-d0e4643bd590\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"duration\":\"20 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"CP SRE team got alerted for Core Service disruption on USA254s.\\nCAPE was paged to further investigate this.\\nCAPE team confirmed that the CoreApp was down on USA254S between 09:25 - 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050741, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:10:50.741218+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050741, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 2760aadb-509b-4e16-84a6-47b56e893681 configurationItemIds - [\"a7JEE00000FJ7TV2A1\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:10:50.741218+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050741, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:10:50.741617+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050742, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:10:50.742638+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050742, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 2760aadb-509b-4e16-84a6-47b56e893681 configurationItemsInfo - [{\"sfid\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:10:50.742641+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050742, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T09:48:45.586Z\",\"modifiedAt\":\"2025-03-14T10:10:45.526Z\",\"id\":\"cdc64252-3814-49a1-a813-52e26186d790\",\"configurationItemId\":\"a7JEE00000FJ7TV2A1\",\"createLock\":false,\"sfid\":\"aCqEE000000C0KP0A0\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"lock\":{\"createdAt\":\"2025-03-14T09:48:45.614Z\",\"modifiedAt\":\"2025-03-14T10:10:47.250Z\",\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: 2760aadb-509b-4e16-84a6-47b56e893681\",\"externalId\":\"a8LEE00001BWa3G2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:10:50.742842+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947050742, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"cdc64252-3814-49a1-a813-52e26186d790\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"createLock\":false,\"sfid\":\"aCqEE000000C0KP0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T09:48:45.614Z\",\"modifiedAt\":\"2025-03-14T10:10:47.250Z\",\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: 2760aadb-509b-4e16-84a6-47b56e893681\",\"externalId\":\"a8LEE00001BWa3G2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:10:50.743017+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947050742, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000FJ7TV2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:10:50.743173+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050743, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:10:50.743633+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050743, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:10:50.743779+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050744, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000FJ7TV2A1: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:10:50.744366+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947050744, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"cdc64252-3814-49a1-a813-52e26186d790\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"createLock\":false,\"sfid\":\"aCqEE000000C0KP0A0\",\"configurationItem\":{\"id\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T09:48:45.614Z\",\"modifiedAt\":\"2025-03-14T10:10:47.250Z\",\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: 2760aadb-509b-4e16-84a6-47b56e893681\",\"externalId\":\"a8LEE00001BWa3G2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:10:50.744510+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050744, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for cdc64252-3814-49a1-a813-52e26186d790: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:10:50.744983+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050746, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:10:50.746231+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050747, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId 2760aadb-509b-4e16-84a6-47b56e893681 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:10:50.747701+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947346376, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:15:46.376803+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947346378, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:15:46.378458+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947346378, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 2760aadb-509b-4e16-84a6-47b56e893681 configurationItemsInfo - [{\"sfid\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:15:46.378460+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947346378, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T09:48:45.586Z\",\"modifiedAt\":\"2025-03-14T10:10:45.526Z\",\"id\":\"cdc64252-3814-49a1-a813-52e26186d790\",\"configurationItemId\":\"a7JEE00000FJ7TV2A1\",\"createLock\":false,\"sfid\":\"aCqEE000000C0KP0A0\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"lock\":{\"createdAt\":\"2025-03-14T09:48:45.614Z\",\"modifiedAt\":\"2025-03-14T10:10:47.250Z\",\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: 2760aadb-509b-4e16-84a6-47b56e893681\",\"externalId\":\"a8LEE00001BWa3G2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:15:46.378655+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947346378, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"cdc64252-3814-49a1-a813-52e26186d790\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"createLock\":false,\"sfid\":\"aCqEE000000C0KP0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T09:48:45.614Z\",\"modifiedAt\":\"2025-03-14T10:10:47.250Z\",\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: 2760aadb-509b-4e16-84a6-47b56e893681\",\"externalId\":\"a8LEE00001BWa3G2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:15:46.378844+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947346378, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000FJ7TV2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:15:46.378998+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947346378, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:15:46.379170+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947346379, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:15:46.379339+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947346379, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000FJ7TV2A1: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:15:46.380062+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947346380, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"cdc64252-3814-49a1-a813-52e26186d790\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"createLock\":false,\"sfid\":\"aCqEE000000C0KP0A0\",\"configurationItem\":{\"id\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T09:48:45.614Z\",\"modifiedAt\":\"2025-03-14T10:10:47.250Z\",\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: 2760aadb-509b-4e16-84a6-47b56e893681\",\"externalId\":\"a8LEE00001BWa3G2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:15:46.380289+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947346380, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for cdc64252-3814-49a1-a813-52e26186d790: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:15:46.380821+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947346382, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:15:46.382690+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947346384, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId 2760aadb-509b-4e16-84a6-47b56e893681 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:15:46.384766+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948958606, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "UsdResourceService.deleteUsdResources (src\/service\/usdResource\/usdResource.service.ts:311:14)", "msg": "[usdResource.service deleteUsdResources] gusUsdIds dto in payload to kafka: {\n  \"ids\": []\n}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.607132+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958607, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IccRestKafkaProducer.produceEvent (src\/kafka\/producer\/IccRestKafkaProducer.ts:34:16)", "msg": " Handle produce event icc-usd-resource-deleted for payload : {\"createdAt\":\"2025-03-14T10:42:38.607Z\",\"user\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"slackChannel\":{\"id\":\"C08HGRX72UE\",\"name\":\"icc-73010822\"},\"subject\":\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\",\"description\":\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948958630, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "src\/service\/scheduledActivity\/sa.service.ts:954:14", "msg": "Scheduled Activities deactivated successfully for incident 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.630588+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948958630, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "src\/service\/scheduledActivity\/sa.service.ts:969:16", "msg": "[BullMQ] Scheduled Activities jobs removed from queue for incident 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.630838+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958631, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IccRestKafkaProducer.produceEvent (src\/kafka\/producer\/IccRestKafkaProducer.ts:34:16)", "msg": " Handle produce event icc-incident-closed for payload : {\"createdAt\":\"2025-03-14T10:42:38.390Z\",\"user\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"name\":\"Johan van Zanten\",\"email\":\"jvanzanten@salesforce.com\"},\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"slackChannel\":{\"id\":\"C08HGRX72UE\",\"name\":\"icc-73010822\"},\"subject\":\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\",\"description\":\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments for both customers.\\ncell1 (no external customers) is not being restarted so that engineers can further debugging the underlying problem.\",\"detectedTime\":\"2025-03-14T03:23:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1P8P5QAHKFVOM\",\"impact\":[\"ServiceDisruption\"],\"impactStartTime\":\"2025-03-14T02:30:00.000Z\",\"impactEndTime\":\"2025-03-14T08:40:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/uep-orev-wph\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-14T04:11:46.442Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000LkpbIAC\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The storage volume for the cells filled up just before the outage, but the full cause is unknown.\",\"customerExperience\":\"Two customers sites were complete down; accessing their sites returned only \\\"no healthy upstream\\\".\",\"immediateResolution\":\"ECOM cells were restarted. (JWA cells were restarted earlier, but did not resolve the problem on their own.)\",\"aarQuestions\":\"1. The service teams responding to this incident encountered considerable challenges creating a change case for our primary path to mitigation.  What can be done to better-enable service teams as concerns change case creation and the approval processes that go with them?\\n a. While the creation of the change case itself presented challenges, the approval process presented additional challenges.  The CC service owners knew they wanted to restart a test pod before CIR even engaged (~03:55-04:00 UTC), but we weren’t able to actually execute that step until ~05:00 UTC.\\n b. Should CC SRE be added to the Falcon SRE approval list in GUS, for approving EBFs?\\n  CP SRE had to be paged back to the bridge just to perform this function.\\n2. During the incident response, it was difficult to directly engage subject matter experts with relevant and important knowledge to the bridge.  What can be done to either make those resources more accessible, or better yet disseminate their knowledge to their teams to avoid that sort of bottleneck.\\n3. How did the volume filling up trigger this problem?\\n4. How could the volume-filling-up problem be automatically mitigated to avoid or reduce customer impact?\\n5. What prevented the initial cell restarts from clearing the problem?\\n6. in this incident, what are the dependencies between the App tier and ECOM that required the ECOM restart to restore service, and how can we anticipate these in future incidents?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CC Ecom Startup&Properties\",\"closedBy\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"createdBy\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"modifiedBy\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T10:42:38.304Z\",\"modifiedAt\":\"2025-03-14T10:42:38.304Z\",\"id\":\"d28f5cf9-de59-4616-90cf-99cfb6c7059e\"},\"scrumTeamId\":\"a00B0000000qzVKIAY\",\"team\":\"CC SRE 24x7\",\"caseNumber\":\"73010822\",\"caseRecordId\":\"500EE00001TryhmYAB\",\"servicesImpacted\":[\"Commerce\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\",\"engagedAt\":\"2025-03-14T04:12:27.915Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:25:01.895Z\"},\"requestId\":\"ne4osi-rn2rh5-8bi2r-2jyh7v-1741948957695\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.631298+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958631, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-closed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.631301+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958631, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-closed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.631343+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948958631, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.631391+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958631, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key '8d4068ab-d4f7-43d0-b43b-cea57acb8f8b' to topic 'incident': {\"createdAt\":\"2025-03-14T10:42:38.390Z\",\"user\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"name\":\"Johan van Zanten\",\"email\":\"jvanzanten@salesforce.com\"},\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"slackChannel\":{\"id\":\"C08HGRX72UE\",\"name\":\"icc-73010822\"},\"subject\":\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\",\"description\":\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  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The two customers hosted in this FI are unable to access their storefronts.\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments for both customers.\\ncell1 (no external customers) is not being restarted so that engineers can further debugging the underlying problem.\",\"detectedTime\":\"2025-03-14T03:23:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1P8P5QAHKFVOM\",\"impact\":[\"ServiceDisruption\"],\"impactStartTime\":\"2025-03-14T02:30:00.000Z\",\"impactEndTime\":\"2025-03-14T08:40:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/uep-orev-wph\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-14T04:11:46.442Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000LkpbIAC\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The storage volume for the cells filled up just before the outage, but the full cause is unknown.\",\"customerExperience\":\"Two customers sites were complete down; accessing their sites returned only \\\"no healthy upstream\\\".\",\"immediateResolution\":\"ECOM cells were restarted. 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What can be done to either make those resources more accessible, or better yet disseminate their knowledge to their teams to avoid that sort of bottleneck.\\n3. How did the volume filling up trigger this problem?\\n4. How could the volume-filling-up problem be automatically mitigated to avoid or reduce customer impact?\\n5. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958640, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:42:38.390Z\",\"user\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"name\":\"Johan van Zanten\",\"email\":\"jvanzanten@salesforce.com\"},\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"slackChannel\":{\"id\":\"C08HGRX72UE\",\"name\":\"icc-73010822\"},\"subject\":\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\",\"description\":\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments for both customers.\\ncell1 (no external customers) is not being restarted so that engineers can further debugging the underlying problem.\",\"detectedTime\":\"2025-03-14T03:23:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1P8P5QAHKFVOM\",\"impact\":[\"ServiceDisruption\"],\"impactStartTime\":\"2025-03-14T02:30:00.000Z\",\"impactEndTime\":\"2025-03-14T08:40:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/uep-orev-wph\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-14T04:11:46.442Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000LkpbIAC\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The storage volume for the cells filled up just before the outage, but the full cause is unknown.\",\"customerExperience\":\"Two customers sites were complete down; accessing their sites returned only \\\"no healthy upstream\\\".\",\"immediateResolution\":\"ECOM cells were restarted. (JWA cells were restarted earlier, but did not resolve the problem on their own.)\",\"aarQuestions\":\"1. The service teams responding to this incident encountered considerable challenges creating a change case for our primary path to mitigation.  What can be done to better-enable service teams as concerns change case creation and the approval processes that go with them?\\n a. While the creation of the change case itself presented challenges, the approval process presented additional challenges.  The CC service owners knew they wanted to restart a test pod before CIR even engaged (~03:55-04:00 UTC), but we weren’t able to actually execute that step until ~05:00 UTC.\\n b. Should CC SRE be added to the Falcon SRE approval list in GUS, for approving EBFs?\\n  CP SRE had to be paged back to the bridge just to perform this function.\\n2. During the incident response, it was difficult to directly engage subject matter experts with relevant and important knowledge to the bridge.  What can be done to either make those resources more accessible, or better yet disseminate their knowledge to their teams to avoid that sort of bottleneck.\\n3. How did the volume filling up trigger this problem?\\n4. How could the volume-filling-up problem be automatically mitigated to avoid or reduce customer impact?\\n5. What prevented the initial cell restarts from clearing the problem?\\n6. in this incident, what are the dependencies between the App tier and ECOM that required the ECOM restart to restore service, and how can we anticipate these in future incidents?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CC Ecom Startup&Properties\",\"closedBy\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"createdBy\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"modifiedBy\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T10:42:38.304Z\",\"modifiedAt\":\"2025-03-14T10:42:38.304Z\",\"id\":\"d28f5cf9-de59-4616-90cf-99cfb6c7059e\"},\"scrumTeamId\":\"a00B0000000qzVKIAY\",\"team\":\"CC SRE 24x7\",\"caseNumber\":\"73010822\",\"caseRecordId\":\"500EE00001TryhmYAB\",\"servicesImpacted\":[\"Commerce\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\",\"engagedAt\":\"2025-03-14T04:12:27.915Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:25:01.895Z\"},\"requestId\":\"ne4osi-rn2rh5-8bi2r-2jyh7v-1741948957695\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.640856+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955533623, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.974363+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955533974, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-rest-audit'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.974364+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533974, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:13.923Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0Nd0AK\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000KN9NY2A1\"}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.974368+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533974, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.974385+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533974, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.974422+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533974, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-incident-to-cis-response event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.974619+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955533974, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.988130+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533988, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.988132+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533988, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.988133+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533988, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.988749+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533990, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.990670+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533990, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.990673+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533990, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:32:02.971Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:13.306Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.990875+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955533990, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:13.306Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.991082+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955533991, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.991247+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533991, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.991410+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533991, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.992000+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533992, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.992705+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955533992, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:13.306Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.992901+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533993, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.993421+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533993, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IncidentToCiAuditEventProcessor.processIncidentToCiEvent (src\/kafka\/processor\/audit\/incidentToCIEventProcessor.ts:45:12)", "msg": "Adding event INCIDENT_TO_CI_UPDATED for b9f9565a-8c7f-4fc9-b36b-ff276984df6f - {\"incidentToCIs\":[{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:13.306Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.993638+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533993, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "buildAuditEntry for user {\"email\":\"kzsibrek@salesforce.com\",\"name\":\"Krisztian Zsibrek\",\"slackUserId\":\"WV8TM5WP5\",\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:13.993754+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534012, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/audit\/auditConsumer.ts:26:14)", "msg": "Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.012889+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955534012, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-rest-audit'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.012999+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534012, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:13.923Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0Nd0AK\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000KN9NY2A1\"}],\"cis\":[{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:13.306Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.013002+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534012, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.013021+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534013, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.013050+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534013, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-incident-to-cis-export-success event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.013223+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534013, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:79:18)", "msg": "Impossible to route icc-incident-to-cis-export-success schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.013327+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955534013, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.023968+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534023, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.023969+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534023, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.023970+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534024, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.024434+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534025, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.026069+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534026, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.026073+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534026, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:32:13.987Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:13.306Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.026231+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955534026, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:13.306Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.026358+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955534026, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.026456+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534026, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.026574+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534026, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.026683+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534027, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.027260+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955534027, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:13.306Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.027409+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534027, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.027896+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534029, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.029977+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534031, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.031965+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534031, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.032124+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534033, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.033428+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534184, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.184517+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534184, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.184643+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534186, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.186318+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534188, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:9:12)", "msg": "getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.189007+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534190, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:14.190353+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574219, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/audit\/auditConsumer.ts:26:14)", "msg": "Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.219683+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955573647, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.219906+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955574219, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.219907+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574219, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:54.210Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https:\/\/tel.meet\/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"08d8df76-c05f-4a91-b5e2-c6054fbf475b\",\"sequenceNumber\":2}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.219951+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574219, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.219951+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574219, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.220009+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574220, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-internal-comms-response event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.220257+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955574220, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.401749+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574401, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.401754+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574401, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.401754+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574401, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.402282+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574403, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.404213+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574404, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.404213+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574404, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:32:13.987Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:15.807Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.404772+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955574404, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:15.807Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.404935+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955574404, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.405072+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574405, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.405223+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574405, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.405362+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574405, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.406008+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955574405, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:15.807Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.406188+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574406, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.406646+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574408, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.408660+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574410, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.410368+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574410, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.410506+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574411, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:32:54.411785+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955653991, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.158867+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659158, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:19.101Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"\"},\"caseRecordId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"prbNumber\":{\"sfid\":\"a4QEE00000067Rp2AI\",\"valid\":true,\"gusIdentifier\":\"PRB-0027099\",\"value\":\"PRB-0027099\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B4pgQYAR\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T12:34:19.101Z\",\"recordId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"caseNumber\":\"\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.158905+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659158, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.158972+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955659159, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.159886+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659159, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "buildAuditEntry for user undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.159887+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659182, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.182540+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659182, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.182905+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659183, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.183898+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659183, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.183900+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659183, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:32:13.987Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:15.807Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.184093+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955659184, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:15.807Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.184274+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955659184, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.184414+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659184, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.184566+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659184, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.184706+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659185, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.185419+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955659185, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:15.807Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.185594+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659185, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.186121+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659187, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.187407+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659188, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - [{\"createdAt\":\"2025-03-14T12:34:19.159Z\",\"modifiedAt\":\"2025-03-14T12:34:19.159Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"29b3039c-c902-4cb5-880e-8a15922e2555\",\"prbNumber\":\"PRB-0027099\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"valid\":true,\"sfid\":\"a4QEE00000067Rp2AI\"}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.189067+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659189, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.189235+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659190, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.190417+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955659295, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:34:19.295999+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963103791, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "SlackService.getChannelNameById (src\/service\/slack\/slack.service.ts:66:14)", "msg": "[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T14:38:23.791717+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963103799, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[incident.controller.getInternalCommsRecipients] result" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T14:38:23.799536+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963103799, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":897.6783829999999,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/c3491190-f157-4c72-8db8-2885f47aaefa\/comms\/recipients\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T14:38:23.799539+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963145784, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T14:39:05.784561+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963158467, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T14:39:25.309011+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963165308, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 44216fcb-ede7-4fe9-89e6-5a08c049af89" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T14:39:25.309017+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963165308, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 44216fcb-ede7-4fe9-89e6-5a08c049af89 configurationItemIds - [\"a7JB0000000MmQtMAK\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T14:39:25.309017+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963165309, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T14:39:25.309595+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963165311, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JB0000000MmQtMAK\",\"name\":\"NA125\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP2.NA125\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000LaiEMAS\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T14:39:25.311864+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741966668324,\"pid\":57,\"hostname\":\"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T15:37:47.938Z\\\",\\\"user\\\":{\\\"id\\\":\\\"85e97df1-8640-4ca2-996b-11a94f3d5a86\\\",\\\"email\\\":\\\"fhealy@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Frank Healy\\\",\\\"firstName\\\":\\\"Frank\\\",\\\"lastName\\\":\\\"Healy\\\",\\\"profile\\\":\\\"icc standard 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Falcon\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T14:58:56.178Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WGF75NAQP\\\",\\\"sentBy\\\":\\\"Maeve Coleman\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connectio", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T15:37:48.324830+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "n issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:00.000Z\\\",\\\"duration\\\":\\\"13 minutes\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73024826\\\\nSeverity - Sev1\\\\nVoice Bridge - https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\nSlack Channel - icc-73024826\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"78h9s-uw0kp-0de8l7-vkb5g8-1741966664500\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T15:37:48.324830+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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Falcon\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T16:03:59.856Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\\\",\\\"needs\\\":\\\"NEEDS Peer review of rollback is underway.\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:07:39.706Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"techcustomerescalation@salesforce.com\\\",\\\"gsm@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"6ebedfe3-e36e-45b4-a76e-5336820046e1\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\\\",\\\"needs\\\":\\\"NEEDS Peer review of rollback is underway.\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:07:39.706Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T16:07:40.427008+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. 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If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"uk5k5-6r7ifo-inxiq-o644l-1741968458795\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T16:07:40.427008+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968460427, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T16:07:40.427033+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968460427, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-internal-comms-request event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T16:07:40.427312+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968460427, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:79:18)", "msg": "Impossible to route icc-internal-comms-request schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T16:07:40.427441+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968460427, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T16:07:40.837027+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968460836, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T16:07:40.837029+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968460837, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T16:07:40.837244+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968471691, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/audit\/auditConsumer.ts:26:14)", "msg": "Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T16:07:51.691408+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968470708, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T16:07:51.691735+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968471691, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T16:07:51.691740+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970643058, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:44:03.045Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789928, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.928398+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789929, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JB0000000MmRgMAK\",\"name\":\"NA151\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP3.NA151\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai2MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.929883+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789929, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a882d5d7-0a16-46fc-bde3-904575912d38 configurationItemsInfo - [{\"sfid\":\"a7JB0000000MmRgMAK\",\"name\":\"NA151\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP3.NA151\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai2MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.929883+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789929, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T16:49:22.290Z\",\"modifiedAt\":\"2025-03-14T17:18:37.425Z\",\"id\":\"0253866d-beb6-4b43-a819-5f81d7965fae\",\"configurationItemId\":\"a7JB0000000MmRgMAK\",\"createLock\":false,\"sfid\":\"aCqEE000000C0ST0A0\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"lock\":{\"createdAt\":\"2025-03-14T16:49:22.324Z\",\"modifiedAt\":\"2025-03-14T17:18:39.173Z\",\"id\":\"23df276a-0ef2-443b-a964-79466590a0cc\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a882d5d7-0a16-46fc-bde3-904575912d38\",\"externalId\":\"a8LEE00001BXQpk2AH\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.930038+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972789930, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"0253866d-beb6-4b43-a819-5f81d7965fae\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"createLock\":false,\"sfid\":\"aCqEE000000C0ST0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T16:49:22.324Z\",\"modifiedAt\":\"2025-03-14T17:18:39.173Z\",\"id\":\"23df276a-0ef2-443b-a964-79466590a0cc\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a882d5d7-0a16-46fc-bde3-904575912d38\",\"externalId\":\"a8LEE00001BXQpk2AH\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.930184+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972789930, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JB0000000MmRgMAK..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.930295+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789930, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JB0000000MmRgMAK\",\"name\":\"NA151\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP3.NA151\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai2MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.930406+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789930, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JB0000000MmRgMAK\",\"name\":\"NA151\",\"type\":\"Instance\",\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP3.NA151\",\"parentId\":\"a7JB0000000Lai2MAC\",\"status\":\"Primary\"}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.930521+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789930, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JB0000000MmRgMAK: \"10\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.931185+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972789931, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"0253866d-beb6-4b43-a819-5f81d7965fae\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"createLock\":false,\"sfid\":\"aCqEE000000C0ST0A0\",\"configurationItem\":{\"id\":\"a7JB0000000MmRgMAK\",\"name\":\"NA151\",\"type\":\"Instance\",\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP3.NA151\",\"parentId\":\"a7JB0000000Lai2MAC\",\"status\":\"Primary\",\"childrenCount\":10},\"lock\":{\"createdAt\":\"2025-03-14T16:49:22.324Z\",\"modifiedAt\":\"2025-03-14T17:18:39.173Z\",\"id\":\"23df276a-0ef2-443b-a964-79466590a0cc\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a882d5d7-0a16-46fc-bde3-904575912d38\",\"externalId\":\"a8LEE00001BXQpk2AH\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.931343+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789931, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 0253866d-beb6-4b43-a819-5f81d7965fae: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.931823+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789933, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.933650+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789935, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.935482+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789935, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.935668+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789936, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.936941+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936323, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.308Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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"owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936323, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-usd-resource-deleted event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:55:36.324041+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936342, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.332Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936404, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:369:16)", "msg": "[asyncHandler.handleUsdResourcePatched] update for c3491190-f157-4c72-8db8-2885f47aaefa - {\"createdAt\":\"2025-03-14T17:55:36.343Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:55:36.404711+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936409, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:55:36.409397+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936409, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:391:16)", "msg": "[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:55:36.409551+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936566, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/audit\/auditConsumer.ts:26:14)", "msg": "Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:55:36.566381+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974936393, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:55:36.566563+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974936566, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-rest-audit'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:55:36.566564+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936566, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.365Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"Customer - Internal\",\"Alert\"],\"originReference\":[\"\",\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\"]},\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:55:36.566612+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936566, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:55:36.566669+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936566, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-incident-resolved event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:55:36.566840+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936566, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:79:18)", "msg": "Impossible to route icc-incident-resolved schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:55:36.566953+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975028754, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:08.746Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-d9675aca-94e2-4634-b037-3245f2882d3f\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"W01A061ETFT\"]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:57:08.754661+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975028767, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:08.758Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-d9675aca-94e2-4634-b037-3245f2882d3f\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975028801, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:08.791Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-d9675aca-94e2-4634-b037-3245f2882d3f\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975065626, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:45.183Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979422, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.422736+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979422, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.423398+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979425, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.426209+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977977952, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.467298+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979467, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.467300+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979467, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.467839+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979469, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.469417+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979467, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.469418+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979469, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.469420+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979469, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.294Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":null,\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:19.328Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":null}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.469643+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977979469, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":null,\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:19.328Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":null}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.469807+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977979469, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.469949+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979469, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.470102+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979470, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.470556+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979471, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.471253+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977979471, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":null,\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:19.328Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":null}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.471437+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979471, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.471971+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979473, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.473601+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979475, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.475352+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979475, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.475527+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979476, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.476567+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979583, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.583511+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979583, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.584057+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979584, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.585247+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979586, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:9:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.586607+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979587, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.587649+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979473, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.598838+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979598, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "buildAuditEntry for user {\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.598839+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979620, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.620991+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979620, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.620992+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979621, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.621659+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979622, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.622718+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979622, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.622722+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979622, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.294Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":null,\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:19.328Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":null}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.622931+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977979622, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":null,\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:19.328Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":null}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.623125+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977979623, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.623277+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979623, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.623435+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979623, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.623601+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979624, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.624268+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978034323, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.325600+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034325, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":176.558035,\"method\":\"POST\",\"path\":\"\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825\/pages\",\"statusCode\":202}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.325601+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978034325, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1165, "method": "POST", "url": "\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825\/pages", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 34306 }, "res": { "statusCode": 202, "headers": "***" }, "responseTime": 176, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.326064+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978325800, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14654611456,\"uptime\":1798069.18,\"totalMem\":16484151296,\"loadavg\":[0.04,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9938530,\"nice\":3740,\"sys\":1449830,\"idle\":1784590490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10993090,\"nice\":2130,\"sys\":1538680,\"idle\":1783445030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11031740,\"nice\":4210,\"sys\":1509020,\"idle\":1783487510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11307240,\"nice\":3250,\"sys\":1536000,\"idle\":1782633780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11811410,\"nice\":2590,\"sys\":1513730,\"idle\":1782844830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11390670,\"nice\":3170,\"sys\":1528670,\"idle\":1782917450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11189680,\"nice\":3950,\"sys\":1521490,\"idle\":1783333100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10989950,\"nice\":3360,\"sys\":1513440,\"idle\":1783432640,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5993,\"sum\":59633}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:52:05.800505+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978325800, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:52:05.800579+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978340362, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:52:21.040521+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978341040, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:52:21.040524+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978341040, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:52:21.040864+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978341041, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:52:21.041872+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978341040, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:52:21.041898+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978341041, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:52:21.041899+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978341041, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.873Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:52:21.042071+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978341042, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:52:21.042232+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978341042, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:52:21.042381+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978341042, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:52:21.042972+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978505800, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14655934464,\"uptime\":1798249.18,\"totalMem\":16484151296,\"loadavg\":[0.14,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9939030,\"nice\":3740,\"sys\":1449950,\"idle\":1784769570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10994300,\"nice\":2130,\"sys\":1538780,\"idle\":1783623830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11032320,\"nice\":4210,\"sys\":1509180,\"idle\":1783666550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11307790,\"nice\":3250,\"sys\":1536130,\"idle\":1782812750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11812140,\"nice\":2590,\"sys\":1513920,\"idle\":1783023510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11391440,\"nice\":3170,\"sys\":1528820,\"idle\":1783096290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11190640,\"nice\":3950,\"sys\":1521610,\"idle\":1783511940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10990630,\"nice\":3360,\"sys\":1513580,\"idle\":1783611470,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":22,\"num\":5989,\"sum\":59632}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:05.800481+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978505800, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:05.800553+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978508861, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.346113+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533346, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.346119+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533346, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.346603+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533347, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.348207+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533346, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.348209+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533348, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.348211+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533348, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.348433+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978533348, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.348663+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978533348, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.348847+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533348, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.349059+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978901138, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:9:12)", "msg": "getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:01:41.139133+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978901140, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:01:41.140596+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978901014, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:01:41.147659+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978901147, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":208.88572399999998,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/d9675aca-94e2-4634-b037-3245f2882d3f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:01:41.147660+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978901148, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1243, "method": "GET", "url": "\/api\/v1\/incidents\/d9675aca-94e2-4634-b037-3245f2882d3f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby", "query": { "include": "pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 59336 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 209, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:01:41.148956+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978911137, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:02:00.578027+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978920577, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.768801,\"method\":\"GET\",\"path\":\"\/alive\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:02:00.578030+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978920578, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1246, "method": "GET", "url": "\/alive", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 62022 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 1, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:02:00.578611+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978926992, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:02:51.178179+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978971178, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:02:51.178185+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978971178, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:02:51.178783+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978971180, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:02:51.180442+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978971178, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:02:51.180443+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978971180, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:02:51.180445+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978971180, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:02:51.180657+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978971180, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:02:51.180851+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978971180, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:02:51.181003+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978971180, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:02:51.181158+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978971181, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:02:51.181313+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353304, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.304487+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353501, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.501561+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353310, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.508978+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353508, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":259.89556999999996,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.508980+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980353510, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1289, "method": "GET", "url": "\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby", "query": { "include": "pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 52072 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 261, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.510526+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980353509, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.955694+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353955, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.955696+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353955, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.955999+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353957, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.957446+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353955, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.957448+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353957, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.957449+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353957, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T19:22:17.569Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T19:22:19.092Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.957639+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980353957, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T19:22:19.092Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.957788+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980353957, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.957926+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353957, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.958101+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353958, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.958236+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353958, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.958897+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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\\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: Team - AAG Incident Response\\nCase - 73029614\\nSeverity - Sev2\\nVoice Bridge - https:\/\/meet.google.com\/owh-inkc-coi\\nSlack Channel - icc-73029614\\nYou have been paged for a Sev2 GovCloud incident that's lasted longer than 90 minutes, please join the bridge.\",\"incidentLink\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1WC6U850SFEVX\",\"success\":true,\"pageTimestamp\":\"2025-03-14T19:27:08.604Z\",\"pdData\":{\"incident\":{\"incident_number\":14012846,\"title\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"created_at\":\"2025-03-14T19:27:08Z\",\"updated_at\":\"2025-03-14T19:27:08Z\",\"status\":\"triggered\",\"incident_key\":\"57179194007f4ee8ab667e6adafb227e\",\"service\":{\"id\":\"PE21PIW\",\"type\":\"service_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PE21PIW\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE21PIW\"},\"assignments\":[{\"at\":\"2025-03-14T19:27:08Z\",\"assignee\":{\"id\":\"P6WHS12\",\"type\":\"user_reference\",\"summary\":\"Jessica Repp\",\"self\":\"https:\/\/api.pagerduty.com\/users\/P6WHS12\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/users\/P6WHS12\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T19:27:08Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"ROLMUFKA87BY3UHW92FVR6R47N\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https:\/\/api.pagerduty.com\/log_entries\/ROLMUFKA87BY3UHW92FVR6R47N\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1WC6U850SFEVX\/log_entries\/ROLMUFKA87BY3UHW92FVR6R47N\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P1TX0MQ\",\"type\":\"escalation_policy_reference\",\"summary\":\"GovCloud - Site Reliability Management\",\"self\":\"https:\/\/api.pagerduty.com\/escalation_policies\/P1TX0MQ\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/escalation_policies\/P1TX0MQ\"},\"teams\":[{\"id\":\"P0T0PHE\",\"type\":\"team_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https:\/\/api.pagerduty.com\/teams\/P0T0PHE\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/teams\/P0T0PHE\"}],\"impacted_services\":[{\"id\":\"PE21PIW\",\"type\":\"service_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PE21PIW\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE21PIW\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T19:37:08Z\"},{\"type\":\"resolve\",\"at\":\"2025-03-15T19:27:08Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PE21PIW\",\"type\":\"service_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PE21PIW\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE21PIW\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q1WC6U850SFEVX\",\"type\":\"incident\",\"summary\":\"[#14012846] Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"self\":\"https:\/\/api.pagerduty.com\/incidents\/Q1WC6U850SFEVX\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1WC6U850SFEVX\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https:\/\/meet.google.com\/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: Team - AAG Incident Response\\nCase - 73029614\\nSeverity - Sev2\\nVoice Bridge - https:\/\/meet.google.com\/owh-inkc-coi\\nSlack Channel - icc-73029614\\nYou have been paged for a Sev2 GovCloud incident that's lasted longer than 90 minutes, please join the bridge.\"}}},\"responderEmail\":\"jrepp@salesforce.com\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:27:08.674262+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984305968, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IccRestKafkaProducer.produce (src\/kafka\/producer\/IccRestKafkaProducer.ts:20:14)", "msg": "kafka message was successfully produced for JSON: true" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:31:45.968787+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984305971, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IncidentService.handleProblemForIncident (src\/service\/incident\/incident.service.ts:1941:16)", "msg": "handleProblemForIncident create new problem {\"createdByIcc\":true} this is done in gus-export" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:31:45.971582+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984305971, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IncidentService.closeIncident (src\/service\/incident\/incident.service.ts:741:12)", "msg": "closeIncident eventData {\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000kHaUIAU\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency.\",\"customerExperience\":\"N\/A flapping alert flowing from upstream AWS latency.\",\"immediateResolution\":\"Self Resolved - The Alert cleared and the team was able to correlate the alert and a high Spike in Upstream latency from AWS.\",\"aarQuestions\":\"Can the service owners update and attach a run book for this alert? Should the team look into readjusting the sensitivity of this alert if it keeps seeing the spikes in latency from AWS? Can the AAG team open up a work item with AWS to confirm that it is an upstream issue from AWS.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"STRIDE\",\"closedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"createdBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"modifiedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T20:31:45.897Z\",\"modifiedAt\":\"2025-03-14T20:31:45.897Z\",\"id\":\"f94905a8-897d-4918-b9cc-e02c11c63ba0\"},\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:31:45.971809+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984305968, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:31:45.976926+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984305976, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest-audit'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:31:45.976926+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984305976, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:45.967Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard 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"2025-03-14T20:31:45.976980+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991105816, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14637142016,\"uptime\":1810849.2,\"totalMem\":16484151296,\"loadavg\":[0.14,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10007690,\"nice\":3740,\"sys\":1460080,\"idle\":1797278800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11060400,\"nice\":2130,\"sys\":1548990,\"idle\":1796137490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11097440,\"nice\":4210,\"sys\":1519190,\"idle\":1796180380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11376060,\"nice\":3250,\"sys\":1545890,\"idle\":1795320850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11873390,\"nice\":2590,\"sys\":1523940,\"idle\":1795541260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11473820,\"nice\":3170,\"sys\":1539740,\"idle\":1795587620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11257310,\"nice\":3950,\"sys\":1532140,\"idle\":1796023480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11072370,\"nice\":3360,\"sys\":1524400,\"idle\":1796105840,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6007,\"sum\":59629}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:25:05.816505+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991105816, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:25:05.816574+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741991323363, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "err": { "type": "HttpError", "message": "There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest", "stack": "HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n    at InternalCommsConsolidatedService.findReportBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:113:13)\n    at processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n    at InternalCommsConsolidatedService.getCommsBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:88:20)\n    at getCommBySequence (\/app\/src\/controller\/comms.controller.ts:38:20)", "status": 204, "name": "HttpError" }, "caller": "src\/middlewares\/error.middleware.ts:12:14", "msg": "StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.363516+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991323238, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.363691+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991323363, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.699686,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest\",\"statusCode\":204}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.363692+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991323363, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1582, "method": "GET", "url": "\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 13608 }, "res": { "statusCode": 204, "headers": "***" }, "responseTime": 9, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.364052+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741991323388, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "err": { "type": "HttpError", "message": "There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest", "stack": "HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n    at InternalCommsConsolidatedService.findReportBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:113:13)\n    at processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n    at InternalCommsConsolidatedService.getCommsBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:88:20)\n    at getCommBySequence (\/app\/src\/controller\/comms.controller.ts:38:20)", "status": 204, "name": "HttpError" }, "caller": "src\/middlewares\/error.middleware.ts:12:14", "msg": "StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.388514+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991323363, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.388698+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991323388, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.304720999999999,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest\",\"statusCode\":204}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.388700+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991323388, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1583, "method": "GET", "url": "\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 13608 }, "res": { "statusCode": 204, "headers": "***" }, "responseTime": 9, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.389015+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991323388, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.423230+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991323423, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":6.947063,\"method\":\"GET\",\"path\":\"\/api\/v1\/users\/me\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.423233+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991323423, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1584, "method": "GET", "url": "\/api\/v1\/users\/me", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 13608 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 7, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.423600+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991323423, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.427664+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991323427, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.6934959999999997,\"method\":\"GET\",\"path\":\"\/api\/v1\/users\/me\/preferences\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.427667+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991325083, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1601, "method": "GET", "url": "\/api\/v1\/incidents?slackChannelId=C08J51MFR5X", "query": { "slackChannelId": "C08J51MFR5X" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 13624 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 46, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:45.083271+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741991325118, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "err": { "type": "HttpError", "message": "There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest", "stack": "HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n    at InternalCommsConsolidatedService.findReportBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:113:13)\n    at processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n    at InternalCommsConsolidatedService.getCommsBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:88:20)\n    at getCommBySequence (\/app\/src\/controller\/comms.controller.ts:38:20)", "status": 204, "name": "HttpError" }, "caller": "src\/middlewares\/error.middleware.ts:12:14", "msg": "StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:45.118478+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991325082, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:45.118644+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991325118, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.521825999999999,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest\",\"statusCode\":204}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:45.118645+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991325118, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1602, "method": "GET", "url": "\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 13624 }, "res": { "statusCode": 204, "headers": "***" }, "responseTime": 9, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:45.119034+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741991325229, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "err": { "type": "HttpError", "message": "There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest", "stack": "HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n    at InternalCommsConsolidatedService.findReportBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:113:13)\n    at processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n    at InternalCommsConsolidatedService.getCommsBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:88:20)\n    at getCommBySequence (\/app\/src\/controller\/comms.controller.ts:38:20)", "status": 204, "name": "HttpError" }, "caller": "src\/middlewares\/error.middleware.ts:12:14", "msg": "StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:45.229776+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991325229, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.047383,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest\",\"statusCode\":204}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:45.229934+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991325230, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1603, "method": "GET", "url": "\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 13624 }, "res": { "statusCode": 204, "headers": "***" }, "responseTime": 11, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:45.230306+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991327377, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:47.382423+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991327382, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:47.409858+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991331487, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:51.487903+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991331488, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:51.489204+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991331490, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":44.738747,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:51.490348+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991331490, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1669, "method": "GET", "url": "\/api\/v1\/incidents?slackChannelId=C08J51MFR5X", "query": { "slackChannelId": "C08J51MFR5X" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 13624 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 45, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:51.490792+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741991331560, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "err": { "type": "HttpError", "message": "There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest", "stack": "HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n    at InternalCommsConsolidatedService.findReportBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:113:13)\n    at processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n    at InternalCommsConsolidatedService.getCommsBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:88:20)\n    at getCommBySequence (\/app\/src\/controller\/comms.controller.ts:38:20)", "status": 204, "name": "HttpError" }, "caller": "src\/middlewares\/error.middleware.ts:12:14", "msg": "StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:51.560926+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991331490, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:51.561091+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991331561, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.671319,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest\",\"statusCode\":204}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:51.561092+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991331561, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1670, "method": "GET", "url": "\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 13624 }, "res": { "statusCode": 204, "headers": "***" }, "responseTime": 10, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:51.561472+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741991332849, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "err": { "type": "HttpError", "message": "There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest", "stack": "HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n    at InternalCommsConsolidatedService.findReportBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:113:13)\n    at processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n    at InternalCommsConsolidatedService.getCommsBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:88:20)\n    at getCommBySequence (\/app\/src\/controller\/comms.controller.ts:38:20)", "status": 204, "name": "HttpError" }, "caller": "src\/middlewares\/error.middleware.ts:12:14", "msg": "StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:52.849575+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991332697, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:52.849735+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991332849, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":10.137271,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest\",\"statusCode\":204}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:52.849735+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991332849, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1687, "method": "GET", "url": "\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 13608 }, "res": { "statusCode": 204, "headers": "***" }, "responseTime": 10, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:52.850075+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991334536, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.565175+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991334565, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.565177+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991334670, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1712, "method": "GET", "url": "\/api\/v1\/incidents?slackChannelId=C08J51MFR5X", "query": { "slackChannelId": "C08J51MFR5X" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 13608 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 46, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.670798+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741991334730, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "err": { "type": "HttpError", "message": "There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest", "stack": "HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n    at InternalCommsConsolidatedService.findReportBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:113:13)\n    at processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n    at InternalCommsConsolidatedService.getCommsBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:88:20)\n    at getCommBySequence (\/app\/src\/controller\/comms.controller.ts:38:20)", "status": 204, "name": "HttpError" }, "caller": "src\/middlewares\/error.middleware.ts:12:14", "msg": "StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.730281+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991334670, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.730440+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991334730, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.477813,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest\",\"statusCode\":204}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.730441+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991334730, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1713, "method": "GET", "url": "\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 13608 }, "res": { "statusCode": 204, "headers": "***" }, "responseTime": 9, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.730788+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741991334773, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "err": { "type": "HttpError", "message": "There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest", "stack": "HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n    at InternalCommsConsolidatedService.findReportBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:113:13)\n    at processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n    at InternalCommsConsolidatedService.getCommsBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:88:20)\n    at getCommBySequence (\/app\/src\/controller\/comms.controller.ts:38:20)", "status": 204, "name": "HttpError" }, "caller": "src\/middlewares\/error.middleware.ts:12:14", "msg": "StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.773556+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991334730, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.773713+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991334773, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.581297,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest\",\"statusCode\":204}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.773713+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991334773, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1714, "method": "GET", "url": "\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 13608 }, "res": { "statusCode": 204, "headers": "***" }, "responseTime": 9, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.774075+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741991334811, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "err": { "type": "HttpError", "message": "There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest", "stack": "HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n    at InternalCommsConsolidatedService.findReportBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:113:13)\n    at processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n    at InternalCommsConsolidatedService.getCommsBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:88:20)\n    at getCommBySequence (\/app\/src\/controller\/comms.controller.ts:38:20)", "status": 204, "name": "HttpError" }, "caller": "src\/middlewares\/error.middleware.ts:12:14", "msg": "StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.811994+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991334773, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.812152+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991334812, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.24677,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest\",\"statusCode\":204}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.812152+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991334812, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1715, "method": "GET", "url": "\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 13608 }, "res": { "statusCode": 204, "headers": "***" }, "responseTime": 9, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.812509+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991336039, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:56.161653+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991336161, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":6.7309969999999995,\"method\":\"GET\",\"path\":\"\/api\/v1\/users\/me\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:56.161655+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311673, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:45:11.663Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https:\/\/tel.meet\/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"id\":\"fab9b215-fcd7-487e-b6a5-e1a0d3f96921\",\"serviceId\":\"P25VK5X\",\"serviceName\":\"GUS: CAPE Incident Escalation\",\"serviceLink\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/P25VK5X\",\"responderName\":\"manish anand\",\"responderId\":\"P0YQICW\",\"responderLink\":\"https:\/\/salesforce.pagerduty.com\/users\/P0YQICW\",\"incidentNumber\":\"14014301\",\"incidentTitle\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https:\/\/meet.google.com\/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; 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\\nFind numbers in more regions on https:\/\/tel.meet\/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \"}}},\"responderEmail\":\"manish.anand@salesforce.com\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.673465+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311673, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.673466+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311673, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.673487+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311673, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-page-response event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.673649+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992311673, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.674027+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311673, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "buildAuditEntry for user undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.674027+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311693, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.694017+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311693, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.694018+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311694, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.694283+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311694, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.695154+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311695, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.695154+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311695, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.695313+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311697, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.697172+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311698, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.698415+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311699, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.699895+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311699, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.700012+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311700, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.700888+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311705, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/audit\/auditConsumer.ts:26:14)", "msg": "Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.705740+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311698, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.705845+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992311705, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest-audit'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.705846+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613501, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/audit\/auditConsumer.ts:26:14)", "msg": "Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.501620+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994613069, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.501700+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994613501, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-rest-audit'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.501700+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613501, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:33.450Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.501720+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613501, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.501739+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613501, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.501774+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613501, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-incident-to-cis-response event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.501991+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994613501, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.504261+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613504, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.504261+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613504, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.504679+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613505, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.505750+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613504, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.505751+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613505, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.505751+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613505, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:32.323Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.505959+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994613505, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.506124+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994613506, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.506276+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613506, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.506440+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613506, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.506596+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613507, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000NYJr02AH: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.507589+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994613507, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.507726+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613508, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.508233+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613508, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IncidentToCiAuditEventProcessor.processIncidentToCiEvent (src\/kafka\/processor\/audit\/incidentToCIEventProcessor.ts:45:12)", "msg": "Adding event INCIDENT_TO_CI_UPDATED for b7ef96fc-4995-4d2b-b152-2783270aada8 - {\"incidentToCIs\":[{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.508397+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613508, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "buildAuditEntry for user {\"email\":\"dominick.blue@salesforce.com\",\"name\":\"Dominick Blue\",\"slackUserId\":\"U02NP5RGQQ7\",\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.508428+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613525, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/audit\/auditConsumer.ts:26:14)", "msg": "Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.525557+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994613525, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-rest-audit'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.525680+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613525, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:33.450Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}],\"cis\":[{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.525682+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613525, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.525682+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613525, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.525710+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613525, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-incident-to-cis-export-success event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.525876+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613525, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:79:18)", "msg": "Impossible to route icc-incident-to-cis-export-success schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.525954+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994613525, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.529561+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613529, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.529562+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613529, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.529930+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613530, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.530956+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613529, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.530957+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613530, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.530958+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613530, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:33.502Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.531179+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994613531, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.531355+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994613531, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.531495+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613531, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.531657+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613531, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.531810+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613532, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000NYJr02AH: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.532630+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994613532, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.532769+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613533, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.533238+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613534, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.534548+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613535, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.536082+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994613536, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:33.536236+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637593, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.593697+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637593, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-incident-to-cis-response event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.593872+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994637593, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.597420+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637597, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.597421+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637597, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.597827+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637599, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.599599+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637597, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.599602+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637599, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.599602+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637599, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:56.900Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:57.184Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.599804+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994637599, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:57.184Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.599971+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994637599, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.600119+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637600, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.600315+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637600, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.600466+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637600, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000NYJr02AH: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.601155+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994637601, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:57.184Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.601338+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637601, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.601856+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637601, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IncidentToCiAuditEventProcessor.processIncidentToCiEvent (src\/kafka\/processor\/audit\/incidentToCIEventProcessor.ts:45:12)", "msg": "Adding event INCIDENT_TO_CI_UPDATED for b7ef96fc-4995-4d2b-b152-2783270aada8 - {\"incidentToCIs\":[{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:57.184Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.602039+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637602, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "buildAuditEntry for user {\"email\":\"dominick.blue@salesforce.com\",\"name\":\"Dominick Blue\",\"slackUserId\":\"U02NP5RGQQ7\",\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.602061+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637613, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/audit\/auditConsumer.ts:26:14)", "msg": "Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.613690+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994637613, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-rest-audit'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.613844+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637613, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:57.543Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}],\"cis\":[{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:57.184Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.613847+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637613, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.613849+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637613, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.613882+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637613, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-incident-to-cis-export-success event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.614088+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637614, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:79:18)", "msg": "Impossible to route icc-incident-to-cis-export-success schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.614233+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994637613, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.630987+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637630, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.630988+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637631, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.631343+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637632, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.632455+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637630, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.632476+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637632, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.632477+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741995023182, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.182099+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741995023182, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:30:23.130Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T23:30:23.130Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.182125+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741995023182, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.182151+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741995023182, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.182174+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741995023182, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-gus-response event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.182420+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741995023182, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.183047+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741995023183, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "buildAuditEntry for user undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.183049+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741995023213, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.213355+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741995023213, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.213356+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741995023213, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.213800+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741995023215, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.215328+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741995023215, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.215329+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741995023215, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:57.594Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:59.346Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.215618+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741995023215, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:59.346Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.215811+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741995023215, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.215972+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741995023215, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.216155+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741995023216, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:30:23.216341+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741997488166, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:11:28.155Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in 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