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Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1737610027194023\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.732875+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979732, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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[{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.785558+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979784, "pid": 57, "hostname": 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"sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.789743+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979791, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.791382+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": 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"Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.888820+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979889, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.890152+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979891, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:9:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.891390+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979892, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.892520+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979906, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "buildAuditEntry for user {\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.907040+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979932, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.932983+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979932, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.932983+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979933, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.933273+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979933, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.934176+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979934, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.934186+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979934, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.873Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:19.328Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":null}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.934343+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977979934, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:19.328Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":null}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.934479+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977979934, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.934593+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979934, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.934718+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979934, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.934840+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979935, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.935416+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977979935, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:19.328Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":null}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.935557+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979935, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.936054+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979937, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.937414+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979938, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.938866+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979938, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.938981+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979939, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:19.939899+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978025800, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14659022848,\"uptime\":1797769.18,\"totalMem\":16484151296,\"loadavg\":[0.05,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9937110,\"nice\":3740,\"sys\":1449540,\"idle\":1784292600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10991330,\"nice\":2130,\"sys\":1538490,\"idle\":1783147060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11030430,\"nice\":4210,\"sys\":1508770,\"idle\":1783189320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11305500,\"nice\":3250,\"sys\":1535750,\"idle\":1782335920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11809490,\"nice\":2590,\"sys\":1513520,\"idle\":1782547270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11388730,\"nice\":3170,\"sys\":1528410,\"idle\":1782619950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11188460,\"nice\":3950,\"sys\":1521220,\"idle\":1783034900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10987570,\"nice\":3360,\"sys\":1513160,\"idle\":1783135170,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6000,\"sum\":59633}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:05.800532+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978025800, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:05.800608+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978034325, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.677687+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034677, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.677690+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034677, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.678023+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034679, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.679381+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034677, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.679382+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034679, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.679383+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034679, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.873Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.679526+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978034679, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.679643+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978034679, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.679745+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034679, "pid": 57, "hostname": 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"49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:08.861472+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978508861, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.754228,\"method\":\"GET\",\"path\":\"\/api\/v1\/users\/mhuserik@salesforce.com\",\"statusCode\":304}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:08.861476+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978508861, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1200, "method": "GET", "url": "\/api\/v1\/users\/mhuserik@salesforce.com", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 51334 }, "res": { "statusCode": 304, "headers": "***" }, "responseTime": 3, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:08.861886+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978533496, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.654080+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533653, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.654084+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533654, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.654455+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533655, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.655588+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533654, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.655589+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533655, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.655593+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533655, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.655785+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978533655, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.655954+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978533655, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.656111+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533656, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.656285+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533656, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.656449+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533656, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.657039+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978533657, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.657218+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533657, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.657695+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533659, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.659255+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533660, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.660927+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533660, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.661047+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533661, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.661987+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533659, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.692380+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533692, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.692380+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533692, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.692667+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533694, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.694343+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533692, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.694343+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533694, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.694344+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533694, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.694497+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978533694, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.694625+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978533694, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.694737+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533694, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:33.694856+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533694, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": 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"dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692538, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.539036+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692539, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.540128+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692540, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:9:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.541177+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692541, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.542112+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692421, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.546877+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692546, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":162.596001,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.546878+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692547, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1222, "method": "GET", "url": "\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby", "query": { "include": "pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 45876 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 163, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.548078+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692546, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.554109+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692554, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.554110+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692554, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.554404+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692555, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.555813+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692554, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.555816+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692555, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.555817+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692555, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.555971+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692555, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: 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"severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693521, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.521821+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693521, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.522158+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693523, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.523411+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693521, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.523417+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693523, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.523417+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693523, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.523576+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978693523, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.523689+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978693523, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.523797+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693523, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.523907+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693523, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.524015+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693524, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.524652+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978693524, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.524785+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693525, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.525242+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693526, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.526920+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693528, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.529148+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693529, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.529262+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693530, 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(src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.652842+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693652, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId 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"agent_timestamp": "2025-03-14T18:58:13.654130+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693655, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:9:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.655274+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693656, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.656359+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693526, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.660492+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693660, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":169.575777,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.660493+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978693660, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1224, "method": "GET", "url": "\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby", "query": { "include": "pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 45874 }, "res": { "statusCode": 304, "headers": "***" }, "responseTime": 169, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.660950+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978693660, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.734898+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693734, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.734900+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693734, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.735257+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693736, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.736504+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693734, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.736505+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693736, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.736506+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693736, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.736643+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978693736, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.736748+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} 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"owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978699335, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:19.366000+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978699365, "pid": 57, "hostname": 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"hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:19.388680+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978699390, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:19.390702+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978699390, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:9:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:19.390872+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978699396, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:19.396531+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978699396, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:19.397234+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978699398, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:19.398674+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978699400, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":62.282909999999994,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents?slackChannelId=C08HLMRV19U\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:19.400311+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978699400, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1229, "method": "GET", "url": "\/api\/v1\/incidents?slackChannelId=C08HLMRV19U", "query": { "slackChannelId": "C08HLMRV19U" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 45874 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 62, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:19.400806+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978699400, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:19.570477+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978699570, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":21.74047,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825\/comms\/latest\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:19.570480+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978699570, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "req": { "id": 1230, "method": "GET", "url": "\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825\/comms\/latest", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 45874 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 22, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:19.570881+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978699570, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:25.858508+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978705858, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:25.858510+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978705858, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:25.859028+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978705859, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:25.860243+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978705858, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:25.860254+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978705860, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:25.860254+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": 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The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency. \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000kHaUIAU\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency.\",\"customerExperience\":\"N\/A flapping alert flowing from upstream AWS latency.\",\"immediateResolution\":\"Self Resolved - The Alert cleared and the team was able to correlate the alert and a high Spike in Upstream latency from AWS.\",\"aarQuestions\":\"Can the service owners update and attach a run book for this alert? Should the team look into readjusting the sensitivity of this alert if it keeps seeing the spikes in latency from AWS? Can the AAG team open up a work item with AWS to confirm that it is an upstream issue from AWS.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"STRIDE\",\"closedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"createdBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard 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2.90GHz\",\"speed\":0,\"times\":{\"user\":10012560,\"nice\":3740,\"sys\":1460620,\"idle\":1797993010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11063760,\"nice\":2130,\"sys\":1549630,\"idle\":1796852780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11101090,\"nice\":4210,\"sys\":1519780,\"idle\":1796895380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11380980,\"nice\":3250,\"sys\":1546430,\"idle\":1796034640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11877390,\"nice\":2590,\"sys\":1524490,\"idle\":1796255760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11478130,\"nice\":3170,\"sys\":1540210,\"idle\":1796301880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11261450,\"nice\":3950,\"sys\":1532790,\"idle\":1796738010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11076770,\"nice\":3360,\"sys\":1525070,\"idle\":1796819760,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5988,\"sum\":59634}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:37:05.812471+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991825812, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:37:05.812527+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992067012, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:42:07.012503+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992127012, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668374016,\"uptime\":1811870.39,\"totalMem\":16484151296,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10013630,\"nice\":3740,\"sys\":1460810,\"idle\":1798292430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11065240,\"nice\":2130,\"sys\":1549820,\"idle\":1797151960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11102520,\"nice\":4210,\"sys\":1520040,\"idle\":1797194650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11382500,\"nice\":3250,\"sys\":1546710,\"idle\":1796333450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11878640,\"nice\":2590,\"sys\":1524710,\"idle\":1796555120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11480180,\"nice\":3170,\"sys\":1540420,\"idle\":1796600590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11262730,\"nice\":3950,\"sys\":1533030,\"idle\":1797037180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11078220,\"nice\":3360,\"sys\":1525320,\"idle\":1797118900,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":7253,\"sum\":58842}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:42:07.012510+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992253547, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Connected to Redis" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:13.547148+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992253547, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Redis client ready" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:13.548031+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992276058, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.445030+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276444, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.445032+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276445, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.445351+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276446, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.446600+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276444, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.446608+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276446, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.446610+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276446, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.446915+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992276446, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.447212+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992276447, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.447375+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276447, "pid": 57, "hostname": 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1741992311251, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IccRestKafkaProducer.produceEvent (src\/kafka\/producer\/IccRestKafkaProducer.ts:34:16)", "msg": " Handle produce event icc-page-request for payload : {\"createdAt\":\"2025-03-14T22:45:11.251Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, 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Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https:\/\/tel.meet\/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \",\"incidentSubject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\"},\"requestId\":\"7100711c-7a23-44d9-1387-e6a0368ef3a2\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.252218+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", 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"name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.264326+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311264, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-page-request event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.264492+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311264, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:79:18)", "msg": "Impossible to route icc-page-request schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.264565+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992311264, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.435178+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311435, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.435179+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311435, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.435529+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311436, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.436634+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311435, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.436664+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311436, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.436664+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311436, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.436797+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992311436, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.436912+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992311436, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.437013+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311436, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.437114+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311437, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.437220+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311437, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000NYJr02AH: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.437715+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992311437, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.437844+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311438, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null" }, "source": "heroku.app", "sourcetype": "-", 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"hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:22:05.816545+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994520528, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:22:07.012506+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14695563264,\"uptime\":1814329.2,\"totalMem\":16484151296,\"loadavg\":[0.06,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10024460,\"nice\":3740,\"sys\":1462560,\"idle\":1800736590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11078660,\"nice\":2130,\"sys\":1551630,\"idle\":1799594310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11115650,\"nice\":4210,\"sys\":1521930,\"idle\":1799635690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11396760,\"nice\":3250,\"sys\":1548580,\"idle\":1798773420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11892110,\"nice\":2590,\"sys\":1526450,\"idle\":1798996590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11491290,\"nice\":3170,\"sys\":1542520,\"idle\":1799043500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11276100,\"nice\":3950,\"sys\":1535030,\"idle\":1799478400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11088520,\"nice\":3360,\"sys\":1527400,\"idle\":1799563000,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":5990,\"sum\":59631}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:05.816478+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994585816, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:05.816545+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612789, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "SlackService.setChannelTopic (src\/service\/slack\/slack.service.ts:39:16)", "msg": "set slack channel C08HDBF5E3Z topic: :icc-sev3: Sev3 | Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell | https:\/\/meet.google.com\/oms-esob-eoa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.789724+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994612449, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.791859+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612791, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.791860+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612791, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.792175+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612792, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.793138+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612791, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.793152+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612793, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.793153+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612793, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.793313+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994612793, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.793450+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994612793, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.793563+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612793, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.793686+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612793, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.793806+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612794, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000NYJr02AH: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.794376+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994612794, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.794538+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612794, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.794985+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612796, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.796588+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612796, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.796588+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612796, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.796885+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612797, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.797820+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612797, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.797823+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612797, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.797997+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994612797, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.798132+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994612798, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.798247+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612798, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.798369+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612798, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.798495+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612798, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000NYJr02AH: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.798960+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994612798, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.799111+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612799, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.799601+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612799, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IncidentService.buildIncidentToCIResponseMap (src\/service\/incident\/incident.service.ts:1679:12)", "msg": "buildIncidentToCIResponseMap for [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.799802+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612799, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IncidentService.buildIncidentToCIRequestMap (src\/service\/incident\/incident.service.ts:1691:12)", "msg": "buildIncidentToCIRequestMap for [{\"locked\":true,\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"sfid\":\"aCqEE000000C0XJ0A0\"}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.799981+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612806, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Saving IncidentToCIs for incident b7ef96fc-4995-4d2b-b152-2783270aada8, []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.807244+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612807, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Updating IncidentToCIs for incident b7ef96fc-4995-4d2b-b152-2783270aada8, [{\"locked\":true,\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"sfid\":\"aCqEE000000C0XJ0A0\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\"}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.807245+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994612808, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "IncidentService.releasePRALocksForIncident (src\/service\/incident\/incident.service.ts:1553:12)", "msg": "PRA Incident To CIs released for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.809071+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612807, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Deleting IncidentToCIs for incident with Id: b7ef96fc-4995-4d2b-b152-2783270aada8, with Ids: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.809297+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612809, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "buildAuditEntry for user {\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.809299+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612828, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.828865+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612828, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.828865+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612828, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.829160+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612829, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.830036+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612830, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.830037+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612830, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:32.323Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.830210+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": 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"hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.830452+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612830, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994612940, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:32.940908+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994612951, "pid": 57, 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"49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.041706+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637041, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AuditEventHandler.handleEvent (src\/kafka\/consumer\/audit\/auditEventHandler.ts:71:14)", "msg": "IncidentAuditConsumer: icc-usd-resource-response event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.041874+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637053, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "UsdResourceEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/usdResourceEventProcessor.ts:22:12)", "msg": "[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T23:23:56.989Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.054197+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637054, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:369:16)", "msg": "[asyncHandler.handleUsdResourcePatched] update for b7ef96fc-4995-4d2b-b152-2783270aada8 - {\"createdAt\":\"2025-03-14T23:23:56.989Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.054364+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637054, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.054533+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637058, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.058543+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637058, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:391:16)", "msg": "[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.058672+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 40, "time": 1741994637058, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:437:18)", "msg": "[asyncHandler.handleUsdResourcePatched] nothing to patch for b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.058802+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994640444, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "SlackService.getChannelNameById (src\/service\/slack\/slack.service.ts:66:14)", "msg": "[SlackService.getChannelNameById] Cache hit for Slack Channel: CDQ3U66E5" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:00.444934+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741994640492, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "GusUserService.getGusUserByEmail (src\/service\/user\/gusUser.service.ts:60:14)", "msg": "Unable to retrieve user gsm@salesforce.com from GUS" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:00.492852+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994640593, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Proxy.searchSlackUserByEmail (src\/service\/slack\/slackapi.service.ts:90:14)", "msg": "Error searching slack user with error: Error: An API error occurred: users_not_found" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:00.594202+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994640594, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "TeamService.createUsersIfAbsent (src\/service\/team\/team.service.ts:729:18)", "msg": "Comms User gsm@salesforce.com is not present in GUS. This could be a valid case for a DL email address" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:00.594323+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741994640640, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "GusUserService.getGusUserByEmail (src\/service\/user\/gusUser.service.ts:60:14)", "msg": "Unable to retrieve user techcustomerescalation@salesforce.com from GUS" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:00.640582+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994645820, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14645354496,\"uptime\":1814389.2,\"totalMem\":16484151296,\"loadavg\":[0.05,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10024830,\"nice\":3740,\"sys\":1462610,\"idle\":1800796080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11079220,\"nice\":2130,\"sys\":1551670,\"idle\":1799653850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11115970,\"nice\":4210,\"sys\":1521990,\"idle\":1799695240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11397340,\"nice\":3250,\"sys\":1548670,\"idle\":1798832680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11892500,\"nice\":2590,\"sys\":1526490,\"idle\":1799056070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11491490,\"nice\":3170,\"sys\":1542610,\"idle\":1799103090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11276570,\"nice\":3950,\"sys\":1535100,\"idle\":1799537820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11088750,\"nice\":3360,\"sys\":1527420,\"idle\":1799622700,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":5997,\"sum\":59634}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:05.820487+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994645820, "pid": 31, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:05.820560+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994696985, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.385841+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697385, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.385845+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697386, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.386408+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697387, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.388637+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697385, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.388641+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697388, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.388643+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697388, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:57.594Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:59.346Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.388831+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994697388, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:59.346Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.388970+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994697388, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.389095+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697389, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.389217+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697389, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.389358+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697389, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000NYJr02AH: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.390008+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994697390, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:59.346Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.390150+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697390, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.390599+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697392, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.393061+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697394, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.395010+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697395, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.395202+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697396, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.396854+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697392, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.442746+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697442, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.442747+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697442, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.443112+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697444, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.445223+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697442, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.445225+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697445, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.445226+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697445, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:57.594Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:59.346Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.445402+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994697445, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:59.346Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.445557+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994697445, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.445692+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697445, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.445883+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697445, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.446031+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697446, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000NYJr02AH: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.446680+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994697446, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:59.346Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.446848+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697447, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.447426+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994697448, "pid": 57, "hostname": "dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:24:57.449070+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.2", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} 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