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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613191, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:10:13.157Z\",\"user\":{\"id\":\"450e2adb-d1a1-4c12-8d91-b0146f01d230\",\"email\":\"vivekraja.rajendran@salesforce.com\",\"active\":true,\"name\":\"Vivekraja Rajendran\",\"firstName\":\"Vivekraja\",\"lastName\":\"Rajendran\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hqf0IAA\",\"slackUserId\":\"WAYCCR9EJ\",\"createdBy\":\"vivekraja.rajendran@salesforce.com\",\"modifiedBy\":\"vivekraja.rajendran@salesforce.com\",\"createdAt\":\"2022-06-07T05:45:40.981Z\",\"modifiedAt\":\"2022-06-07T05:45:40.981Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:10.545Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/rTPjASvaSknc\",\"engagedAt\":\"2025-03-14T06:07:26.667Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T06:07:33.477Z\"},\"eventObj\":{\"ok\":true,\"id\":\"239c1161-abe6-4ca8-a8ff-9631f4c9c887\",\"serviceId\":\"PESOBA9\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for usa790\\nSeverity: Sev2\\nSlack Channel: #icc-73013389\\nBridge URL: https:\/\/meet.google.com\/sty-wbts-gud\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\\nAdditional Details: \",\"incidentSubject\":\"Sherlock_APT Degradation Alert for usa790\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\"},\"requestId\":\"00d5f5c9-d5ee-0c33-d497-47043351112e\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:10:13.191959+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613192, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:10:13.157Z\",\"user\":{\"id\":\"450e2adb-d1a1-4c12-8d91-b0146f01d230\",\"email\":\"vivekraja.rajendran@salesforce.com\",\"active\":true,\"name\":\"Vivekraja Rajendran\",\"firstName\":\"Vivekraja\",\"lastName\":\"Rajendran\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hqf0IAA\",\"slackUserId\":\"WAYCCR9EJ\",\"createdBy\":\"vivekraja.rajendran@salesforce.com\",\"modifiedBy\":\"vivekraja.rajendran@salesforce.com\",\"createdAt\":\"2022-06-07T05:45:40.981Z\",\"modifiedAt\":\"2022-06-07T05:45:40.981Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:10.545Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/rTPjASvaSknc\",\"engagedAt\":\"2025-03-14T06:07:26.667Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T06:07:33.477Z\"},\"eventObj\":{\"ok\":true,\"id\":\"239c1161-abe6-4ca8-a8ff-9631f4c9c887\",\"serviceId\":\"PESOBA9\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for usa790\\nSeverity: Sev2\\nSlack Channel: #icc-73013389\\nBridge URL: https:\/\/meet.google.com\/sty-wbts-gud\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\\nAdditional Details: \",\"incidentSubject\":\"Sherlock_APT Degradation Alert for usa790\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\"},\"requestId\":\"00d5f5c9-d5ee-0c33-d497-47043351112e\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:10:13.192980+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613192, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Received JSON event: a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:10:13.192986+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613192, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Schema:  icc-page-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:10:13.192987+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613192, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:10:13.192988+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613192, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "No notification for icc-page-request - {\"createdAt\":\"2025-03-14T06:10:13.157Z\",\"user\":{\"id\":\"450e2adb-d1a1-4c12-8d91-b0146f01d230\",\"email\":\"vivekraja.rajendran@salesforce.com\",\"active\":true,\"name\":\"Vivekraja Rajendran\",\"firstName\":\"Vivekraja\",\"lastName\":\"Rajendran\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hqf0IAA\",\"slackUserId\":\"WAYCCR9EJ\",\"createdBy\":\"vivekraja.rajendran@salesforce.com\",\"modifiedBy\":\"vivekraja.rajendran@salesforce.com\",\"createdAt\":\"2022-06-07T05:45:40.981Z\",\"modifiedAt\":\"2022-06-07T05:45:40.981Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:10.545Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/rTPjASvaSknc\",\"engagedAt\":\"2025-03-14T06:07:26.667Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T06:07:33.477Z\"},\"eventObj\":{\"ok\":true,\"id\":\"239c1161-abe6-4ca8-a8ff-9631f4c9c887\",\"serviceId\":\"PESOBA9\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for usa790\\nSeverity: Sev2\\nSlack Channel: #icc-73013389\\nBridge URL: https:\/\/meet.google.com\/sty-wbts-gud\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\\nAdditional Details: \",\"incidentSubject\":\"Sherlock_APT Degradation Alert for usa790\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\"},\"requestId\":\"00d5f5c9-d5ee-0c33-d497-47043351112e\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:10:13.192990+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933014381, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:16:54.381141+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933014381, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:16:54.381303+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933014381, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:16:54.381573+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933225853, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:20:25.853580+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933225853, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:20:25.800Z\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"user\":{\"id\":\"450e2adb-d1a1-4c12-8d91-b0146f01d230\",\"email\":\"vivekraja.rajendran@salesforce.com\",\"active\":true,\"name\":\"Vivekraja Rajendran\",\"firstName\":\"Vivekraja\",\"lastName\":\"Rajendran\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hqf0IAA\",\"slackUserId\":\"WAYCCR9EJ\",\"createdBy\":\"vivekraja.rajendran@salesforce.com\",\"modifiedBy\":\"vivekraja.rajendran@salesforce.com\",\"createdAt\":\"2022-06-07T05:45:40.981Z\",\"modifiedAt\":\"2022-06-07T05:45:40.981Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:20:25.853665+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933225853, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:20:25.853665+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933225853, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:20:25.853680+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933225853, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:20:25.853720+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741933225853, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:20:25.853944+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 The top-level `text` argument is missing in the request payload for a chat.postMessage call - It's a best practice to always provide a `text` argument when posting a message. The `text` is used in places where the content cannot be rendered such as: system push notifications, assistive technology such as screen readers, etc.", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:21:01.495628+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 Additionally, the attachment-level `fallback` argument is missing in the request payload for a chat.postMessage call - To avoid this warning, it is recommended to always provide a top-level `text` argument when posting a message. Alternatively, you can provide an attachment-level `fallback` argument, though this is now considered a legacy field (see https:\/\/api.slack.com\/reference\/messaging\/attachments#legacy_fields for more details).", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:21:01.495631+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933261493, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:21:01.493380+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933261493, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:21:01.493989+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933261494, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:21:01.483Z\",\"user\":{\"id\":\"450e2adb-d1a1-4c12-8d91-b0146f01d230\",\"email\":\"vivekraja.rajendran@salesforce.com\",\"active\":true,\"name\":\"Vivekraja Rajendran\",\"firstName\":\"Vivekraja\",\"lastName\":\"Rajendran\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hqf0IAA\",\"slackUserId\":\"WAYCCR9EJ\",\"createdBy\":\"vivekraja.rajendran@salesforce.com\",\"modifiedBy\":\"vivekraja.rajendran@salesforce.com\",\"createdAt\":\"2022-06-07T05:45:40.981Z\",\"modifiedAt\":\"2022-06-07T05:45:40.981Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933261523, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:21:01.523591+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933601162, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:26:41.162845+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 The top-level `text` argument is missing in the request payload for a chat.postMessage call - It's a best practice to always provide a `text` argument when posting a message. The `text` is used in places where the content cannot be rendered such as: system push notifications, assistive technology such as screen readers, etc.", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:28:09.827686+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 Additionally, the attachment-level `fallback` argument is missing in the request payload for a chat.postMessage call - To avoid this warning, it is recommended to always provide a top-level `text` argument when posting a message. Alternatively, you can provide an attachment-level `fallback` argument, though this is now considered a legacy field (see https:\/\/api.slack.com\/reference\/messaging\/attachments#legacy_fields for more details).", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:28:09.827689+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741934017845, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T06:33:37.845921+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741934017846, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:33:37.352Z\",\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741936165350, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:25.350172+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165618, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:25.618508+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936165618, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:25.618569+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165618, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"timestamp\":\"2025-03-14T07:09:24.734Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:25.618572+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165618, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:25.618609+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165618, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:25.618627+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936165618, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:25.618738+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165618, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:25.618830+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936165618, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:25.618886+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165618, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"timestamp\":\"2025-03-14T07:09:24.734Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:25.618935+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165618, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:25.618939+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165618, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:25.618940+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936165618, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:25.618990+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741936165619, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:25.619192+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936172173, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:32.173592+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936172173, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:32.173722+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936172173, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T07:09:32.122Z\",\"user\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"name\":\"Mervyn Das\",\"email\":\"mervyn.das@salesforce.com\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TrlEAYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T07:09:32.122Z\",\"recordId\":\"500EE00001TrlEAYAZ\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"caseNumber\":\"73013389\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T07:09:32.173724+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941581174, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.381988+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941634381, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.382000+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741941634382,\"pid\":69,\"hostname\":\"dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T08:40:34.168Z\\\",\\\"user\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HGRX72UE\\\",\\\"name\\\":\\\"icc-73010822\\\"},\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"description\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"detectedTime\\\":\\\"2025-03-14T04:11:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T07:33:08.264Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4b5f3482-f266-4b16-9eee-a99777f81a54\\\",\\\"email\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sreekanth Muppalaneni\\\",\\\"firstName\\\":\\\"Sreekanth\\\",\\\"lastName\\\":\\\"Muppalaneni\\\",\\\"profile\\\":\\\"icc standard 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24x7\\\",\\\"caseNumber\\\":\\\"73010822\\\",\\\"caseRecordId\\\":\\\"500EE00001TryhmYAB\\\",\\\"servicesImpacted\\\":[\\\"Commerce\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\\\",\\\"engagedAt\\\":\\\"2025-03-14T04:12:27.915Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T07:33:13.285Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":9,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  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Investigation into the errors occurring on start-up are being pursued via the manually swimlane.\\\",\\\"createdAt\\\":\\\"2025-03-14T07:29:16.755Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"d71d7bb7-04a8-4777-b635-8adbba6c4096\\\",\\\"swimlaneIndex\\\":1,\\\"swimlaneName\\\":\\\"Restart a test pod cc-ecom-web-001\\\",\\\"swimlaneStatus\\\":\\\"OnHold\\\"},{\\\"id\\\":\\\"0a6648b3-45f8-43a1-ac44-5f6d84230189\\\",\\\"content\\\":\\\"JWA team has identified an issue communicating between JWA pod and ecom pod.  Teams are currently deep-diving on this issue.\\\",\\\"createdAt\\\":\\\"2025-03-14T06:55:37.236Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"a4e608d7-730e-4b1e-8f0f-c3a9fffbe5ce\\\",\\\"swimlaneIndex\\\":2,\\\"swimlaneName\\\":\\\"Kill pods manually via console\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"}],\\\"slackChannelIds\\\":[\\\"C060H30P9FZ\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"commercecloud-tce@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"cc.sre.team@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"0be6edd0-b022-4ff9-b324-2abce5ad2608\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":9,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  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Teams are invest", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.382897+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "igating these failures.\\\\nA restart in a dev. environment (cell3) seems to have cleared the communication problems between JWA and ECOM, and appears to be restoring service.\\\",\\\"needs\\\":\\\"Engineers are working to restart the other affected cells to restore JWA-ECOM communications and overall service health. cell1 is being held back for further debugging of the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:40:33.377Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":8,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\\nThe CC Digital AppServer team has just joined the bridge to help investigate the JWA-ECOM problems.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:10:36.018Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":7,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T07:33:30.880Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:56:24.668Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web--001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations failed, and teams are have gotten approvals and are attempting to action the test pod manually via the console.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:16:42.619Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected.  That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.382897+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"qppdan-aa1b1d-j59oer-casa6-1741941632766\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.382897+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941634382, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.382935+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941634382, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.382997+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941634383, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.383207+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941634383, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.384337+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941634384, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.384338+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741941634384,\"pid\":69,\"hostname\":\"dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T08:40:34.168Z\\\",\\\"user\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HGRX72UE\\\",\\\"name\\\":\\\"icc-73010822\\\"},\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"description\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"detectedTime\\\":\\\"2025-03-14T04:11:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T07:33:08.264Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4b5f3482-f266-4b16-9eee-a99777f81a54\\\",\\\"email\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sreekanth Muppalaneni\\\",\\\"firstName\\\":\\\"Sreekanth\\\",\\\"lastName\\\":\\\"Muppalaneni\\\",\\\"profile\\\":\\\"icc standard 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Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Other\\\",\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"scrumTeamId\\\":\\\"a00B0000000qzVKIAY\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"caseNumber\\\":\\\"73010822\\\",\\\"caseRecordId\\\":\\\"500EE00001TryhmYAB\\\",\\\"servicesImpacted\\\":[\\\"Commerce\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\\\",\\\"engagedAt\\\":\\\"2025-03-14T04:12:27.915Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T07:33:13.285Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":9,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\\nA restart in a dev. environment (cell3) seems to have cleared the communication problems between JWA and ECOM, and appears to be restoring service.\\\",\\\"needs\\\":\\\"Engineers are working to restart the other affected cells to restore JWA-ECOM communications and overall service health. cell1 is being held back for further debugging of the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:40:33.377Z\\\",\\\"swimlaneUpdates\\\":[{\\\"id\\\":\\\"19d1aa72-4d0d-433e-9428-78f0ba6d48fa\\\",\\\"content\\\":\\\"Restarts (either manual or via MO) have proven ineffective on their own, so this swimlane is effectively on hold again.  Investigation into the errors occurring on start-up are being pursued via the manually swimlane.\\\",\\\"createdAt\\\":\\\"2025-03-14T07:29:16.755Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"d71d7bb7-04a8-4777-b635-8adbba6c4096\\\",\\\"swimlaneIndex\\\":1,\\\"swimlaneName\\\":\\\"Restart a test pod cc-ecom-web-001\\\",\\\"swimlaneStatus\\\":\\\"OnHold\\\"},{\\\"id\\\":\\\"0a6648b3-45f8-43a1-ac44-5f6d84230189\\\",\\\"content\\\":\\\"JWA team has identified an issue communicating between JWA pod and ecom pod.  Teams are currently deep-diving on this issue.\\\",\\\"createdAt\\\":\\\"2025-03-14T06:55:37.236Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"a4e608d7-730e-4b1e-8f0f-c3a9fffbe5ce\\\",\\\"swimlaneIndex\\\":2,\\\"swimlaneName\\\":\\\"Kill pods manually via console\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"}],\\\"slackChannelIds\\\":[\\\"C060H30P9FZ\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"commercecloud-tce@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"cc.sre.team@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"0be6edd0-b022-4ff9-b324-2abce5ad2608\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":9,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are invest", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.384671+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "igating these failures.\\\\nA restart in a dev. environment (cell3) seems to have cleared the communication problems between JWA and ECOM, and appears to be restoring service.\\\",\\\"needs\\\":\\\"Engineers are working to restart the other affected cells to restore JWA-ECOM communications and overall service health. cell1 is being held back for further debugging of the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:40:33.377Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":8,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\\nThe CC Digital AppServer team has just joined the bridge to help investigate the JWA-ECOM problems.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:10:36.018Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":7,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T07:33:30.880Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:56:24.668Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web--001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations failed, and teams are have gotten approvals and are attempting to action the test pod manually via the console.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:16:42.619Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected.  That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.384671+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"qppdan-aa1b1d-j59oer-casa6-1741941632766\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.384671+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941634384, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.384676+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941634384, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.384677+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941634384, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Received JSON event: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.384736+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941634384, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Schema:  icc-internal-comms-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.384757+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941634384, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.384775+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741941634384,\"pid\":69,\"hostname\":\"dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf\",\"name\":\"icc-notifier\",\"msg\":\"No notification for icc-internal-comms-request - {\\\"createdAt\\\":\\\"2025-03-14T08:40:34.168Z\\\",\\\"user\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HGRX72UE\\\",\\\"name\\\":\\\"icc-73010822\\\"},\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"description\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"detectedTime\\\":\\\"2025-03-14T04:11:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T07:33:08.264Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4b5f3482-f266-4b16-9eee-a99777f81a54\\\",\\\"email\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sreekanth Muppalaneni\\\",\\\"firstName\\\":\\\"Sreekanth\\\",\\\"lastName\\\":\\\"Muppalaneni\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000063lBuIAI\\\",\\\"slackUserId\\\":\\\"WPSQCBZ98\\\",\\\"createdBy\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"modifiedBy\\\":\\\"icc@aloha.sso\\\",\\\"createdAt\\\":\\\"2022-06-23T06:06:41.280Z\\\",\\\"modifiedAt\\\":\\\"2022-06-23T07:09:41.925Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"id\\\":\\\"b5325099-1c2a-469e-ac3c-b7f2ba8c3db9\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"8aa5b62b-c4c9-4baa-92ff-7fc0efc61a81\\\",\\\"email\\\":\\\"ldeazeredo@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000Rac8rYAB\\\",\\\"slackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2024-08-19T13:48:11.844Z\\\",\\\"modifiedAt\\\":\\\"2024-08-19T13:48:11.844Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T04:14:51.385Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T07:33:08.264Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"id\\\":\\\"b47d7b17-84cc-4019-9669-1b37c2da2859\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Other\\\",\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"scrumTeamId\\\":\\\"a00B0000000qzVKIAY\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"caseNumber\\\":\\\"73010822\\\",\\\"caseRecordId\\\":\\\"500EE00001TryhmYAB\\\",\\\"servicesImpacted\\\":[\\\"Commerce\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\\\",\\\"engagedAt\\\":\\\"2025-03-14T04:12:27.915Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T07:33:13.285Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":9,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\\nA restart in a dev. environment (cell3) seems to have cleared the communication problems between JWA and ECOM, and appears to be restoring service.\\\",\\\"needs\\\":\\\"Engineers are working to restart the other affected cells to restore JWA-ECOM communications and overall service health. cell1 is being held back for further debugging of the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:40:33.377Z\\\",\\\"swimlaneUpdates\\\":[{\\\"id\\\":\\\"19d1aa72-4d0d-433e-9428-78f0ba6d48fa\\\",\\\"content\\\":\\\"Restarts (either manual or via MO) have proven ineffective on their own, so this swimlane is effectively on hold again.  Investigation into the errors occurring on start-up are being pursued via the manually swimlane.\\\",\\\"createdAt\\\":\\\"2025-03-14T07:29:16.755Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"d71d7bb7-04a8-4777-b635-8adbba6c4096\\\",\\\"swimlaneIndex\\\":1,\\\"swimlaneName\\\":\\\"Restart a test pod cc-ecom-web-001\\\",\\\"swimlaneStatus\\\":\\\"OnHold\\\"},{\\\"id\\\":\\\"0a6648b3-45f8-43a1-ac44-5f6d84230189\\\",\\\"content\\\":\\\"JWA team has identified an issue communicating between JWA pod and ecom pod.  Teams are currently deep-diving on this issue.\\\",\\\"createdAt\\\":\\\"2025-03-14T06:55:37.236Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"a4e608d7-730e-4b1e-8f0f-c3a9fffbe5ce\\\",\\\"swimlaneIndex\\\":2,\\\"swimlaneName\\\":\\\"Kill pods manually via console\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"}],\\\"slackChannelIds\\\":[\\\"C060H30P9FZ\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"commercecloud-tce@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"cc.sre.team@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"0be6edd0-b022-4ff9-b324-2abce5ad2608\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":9,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are inv", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.385070+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "estigating these failures.\\\\nA restart in a dev. environment (cell3) seems to have cleared the communication problems between JWA and ECOM, and appears to be restoring service.\\\",\\\"needs\\\":\\\"Engineers are working to restart the other affected cells to restore JWA-ECOM communications and overall service health. cell1 is being held back for further debugging of the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:40:33.377Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":8,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\\nThe CC Digital AppServer team has just joined the bridge to help investigate the JWA-ECOM problems.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:10:36.018Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":7,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T07:33:30.880Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:56:24.668Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web--001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations failed, and teams are have gotten approvals and are attempting to action the test pod manually via the console.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:16:42.619Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected.  That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.385070+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"qppdan-aa1b1d-j59oer-casa6-1741941632766\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:40:34.385070+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941644944, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:41:41.174774+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941701174, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2770411520,\"uptime\":1761579.5,\"totalMem\":4018151424,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":27519180,\"nice\":16120,\"sys\":4403010,\"idle\":1724280220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":27332480,\"nice\":15170,\"sys\":4424670,\"idle\":1724337240,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":22,\"num\":5994,\"sum\":59632}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:41:41.174780+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741942241174, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:51:41.174751+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942301174, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2774753280,\"uptime\":1762179.5,\"totalMem\":4018151424,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":27526530,\"nice\":16120,\"sys\":4404500,\"idle\":1724869640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":27339620,\"nice\":15170,\"sys\":4426100,\"idle\":1724926890,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5992,\"sum\":59630}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:51:41.174755+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942353876, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.877117+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741942316373, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.878300+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741942353878, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.878302+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741942353878,\"pid\":69,\"hostname\":\"dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T08:52:33.503Z\\\",\\\"user\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HGRX72UE\\\",\\\"name\\\":\\\"icc-73010822\\\"},\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"description\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"detectedTime\\\":\\\"2025-03-14T04:11:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T07:33:08.264Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4b5f3482-f266-4b16-9eee-a99777f81a54\\\",\\\"email\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sreekanth Muppalaneni\\\",\\\"firstName\\\":\\\"Sreekanth\\\",\\\"lastName\\\":\\\"Muppalaneni\\\",\\\"profile\\\":\\\"icc standard 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user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"id\\\":\\\"b47d7b17-84cc-4019-9669-1b37c2da2859\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident 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24x7\\\",\\\"caseNumber\\\":\\\"73010822\\\",\\\"caseRecordId\\\":\\\"500EE00001TryhmYAB\\\",\\\"servicesImpacted\\\":[\\\"Commerce\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\\\",\\\"engagedAt\\\":\\\"2025-03-14T04:12:27.915Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T07:33:13.285Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":10,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments.\\\",\\\"actions\\\":\\\"The team is verifying service health recovery through Kaiju dashboards, which will take time as automated monitor tests are catching up with the changes.\\\",\\\"needs\\\":\\\"Engineers will continue to monitor service recovery.\\\\n cell1 (dev. env.) is not being restarted so that engineers can further debugging the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:52:33.121Z\\\",\\\"swimlaneUpdates\\\":[{\\\"id\\\":\\\"19d1aa72-4d0d-433e-9428-78f0ba6d48fa\\\",\\\"content\\\":\\\"Restarts (either manual or via MO) have proven ineffective on their own, so this swimlane is effectively on hold again.  Investigation into the errors occurring on start-up are being pursued via the manually swimlane.\\\",\\\"createdAt\\\":\\\"2025-03-14T07:29:16.755Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"d71d7bb7-04a8-4777-b635-8adbba6c4096\\\",\\\"swimlaneIndex\\\":1,\\\"swimlaneName\\\":\\\"Restart a test pod cc-ecom-web-001\\\",\\\"swimlaneStatus\\\":\\\"OnHold\\\"},{\\\"id\\\":\\\"0a6648b3-45f8-43a1-ac44-5f6d84230189\\\",\\\"content\\\":\\\"JWA team has identified an issue communicating between JWA pod and ecom pod.  Teams are currently deep-diving on this issue.\\\",\\\"createdAt\\\":\\\"2025-03-14T06:55:37.236Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"a4e608d7-730e-4b1e-8f0f-c3a9fffbe5ce\\\",\\\"swimlaneIndex\\\":2,\\\"swimlaneName\\\":\\\"Kill pods manually via console\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"}],\\\"slackChannelIds\\\":[\\\"C060H30P9FZ\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"cc.sre.team@salesforce.com\\\",\\\"commercecloud-tce@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"051c74ea-4d7d-4844-b0a5-3934d0e3f88a\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":10,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments.\\\",\\\"actions\\\":\\\"The team is verifying service health recovery through Kaiju dashboards, which will take time as automated monitor tests are catching up with the changes.\\\",\\\"needs\\\":\\\"Engineers will continue to monitor service recovery.\\\\n cell1 (dev. env.) is not being restarted so that engineers can further debugging the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:52:33.121Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":9,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:0", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.878641+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "0.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\\nA restart in a dev. environment (cell3) seems to have cleared the communication problems between JWA and ECOM, and appears to be restoring service.\\\",\\\"needs\\\":\\\"Engineers are working to restart the other affected cells to restore JWA-ECOM communications and overall service health. cell1 is being held back for further debugging of the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:40:33.377Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":8,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\\nThe CC Digital AppServer team has just joined the bridge to help investigate the JWA-ECOM problems.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:10:36.018Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":7,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T07:33:30.880Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:56:24.668Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web--001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations failed, and teams are have gotten approvals and are attempting to action the test pod manually via the console.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:16:42.619Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-e", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.878641+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "com-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected.  That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"a7xim-9pfde-kwdth-raibn-1741942352935\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.878641+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942353878, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.878643+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942353878, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.878646+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942353879, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.882412+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741942353878, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.882413+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741942353881, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.882414+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741942353881,\"pid\":69,\"hostname\":\"dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T08:52:33.503Z\\\",\\\"user\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HGRX72UE\\\",\\\"name\\\":\\\"icc-73010822\\\"},\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"description\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2.  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Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"8aa5b62b-c4c9-4baa-92ff-7fc0efc61a81\\\",\\\"email\\\":\\\"ldeazeredo@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000Rac8rYAB\\\",\\\"slackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2024-08-19T13:48:11.844Z\\\",\\\"modifiedAt\\\":\\\"2024-08-19T13:48:11.844Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T04:14:51.385Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T07:33:08.264Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"id\\\":\\\"b47d7b17-84cc-4019-9669-1b37c2da2859\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Other\\\",\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"scrumTeamId\\\":\\\"a00B0000000qzVKIAY\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"caseNumber\\\":\\\"73010822\\\",\\\"caseRecordId\\\":\\\"500EE00001TryhmYAB\\\",\\\"servicesImpacted\\\":[\\\"Commerce\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\\\",\\\"engagedAt\\\":\\\"2025-03-14T04:12:27.915Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T07:33:13.285Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":10,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments.\\\",\\\"actions\\\":\\\"The team is verifying service health recovery through Kaiju dashboards, which will take time as automated monitor tests are catching up with the changes.\\\",\\\"needs\\\":\\\"Engineers will continue to monitor service recovery.\\\\n cell1 (dev. env.) is not being restarted so that engineers can further debugging the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:52:33.121Z\\\",\\\"swimlaneUpdates\\\":[{\\\"id\\\":\\\"19d1aa72-4d0d-433e-9428-78f0ba6d48fa\\\",\\\"content\\\":\\\"Restarts (either manual or via MO) have proven ineffective on their own, so this swimlane is effectively on hold again.  Investigation into the errors occurring on start-up are being pursued via the manually swimlane.\\\",\\\"createdAt\\\":\\\"2025-03-14T07:29:16.755Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"d71d7bb7-04a8-4777-b635-8adbba6c4096\\\",\\\"swimlaneIndex\\\":1,\\\"swimlaneName\\\":\\\"Restart a test pod cc-ecom-web-001\\\",\\\"swimlaneStatus\\\":\\\"OnHold\\\"},{\\\"id\\\":\\\"0a6648b3-45f8-43a1-ac44-5f6d84230189\\\",\\\"content\\\":\\\"JWA team has identified an issue communicating between JWA pod and ecom pod.  Teams are currently deep-diving on this issue.\\\",\\\"createdAt\\\":\\\"2025-03-14T06:55:37.236Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"a4e608d7-730e-4b1e-8f0f-c3a9fffbe5ce\\\",\\\"swimlaneIndex\\\":2,\\\"swimlaneName\\\":\\\"Kill pods manually via console\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"}],\\\"slackChannelIds\\\":[\\\"C060H30P9FZ\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"cc.sre.team@salesforce.com\\\",\\\"commercecloud-tce@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"051c74ea-4d7d-4844-b0a5-3934d0e3f88a\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":10,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments.\\\",\\\"actions\\\":\\\"The team is verifying service health recovery through Kaiju dashboards, which will take time as automated monitor tests are catching up with the changes.\\\",\\\"needs\\\":\\\"Engineers will continue to monitor service recovery.\\\\n cell1 (dev. env.) is not being restarted so that engineers can further debugging the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:52:33.121Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":9,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:0", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.882501+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "0.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\\nA restart in a dev. environment (cell3) seems to have cleared the communication problems between JWA and ECOM, and appears to be restoring service.\\\",\\\"needs\\\":\\\"Engineers are working to restart the other affected cells to restore JWA-ECOM communications and overall service health. cell1 is being held back for further debugging of the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:40:33.377Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":8,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\\nThe CC Digital AppServer team has just joined the bridge to help investigate the JWA-ECOM problems.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:10:36.018Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":7,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T07:33:30.880Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:56:24.668Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web--001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations failed, and teams are have gotten approvals and are attempting to action the test pod manually via the console.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:16:42.619Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-e", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.882501+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "com-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected.  That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"a7xim-9pfde-kwdth-raibn-1741942352935\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.882501+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942353881, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.882504+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942353881, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.882504+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942353881, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Received JSON event: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.882504+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942353881, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Schema:  icc-internal-comms-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.882505+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942353881, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.882506+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741942353882,\"pid\":69,\"hostname\":\"dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf\",\"name\":\"icc-notifier\",\"msg\":\"No notification for icc-internal-comms-request - {\\\"createdAt\\\":\\\"2025-03-14T08:52:33.503Z\\\",\\\"user\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HGRX72UE\\\",\\\"name\\\":\\\"icc-73010822\\\"},\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"description\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"detectedTime\\\":\\\"2025-03-14T04:11:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T07:33:08.264Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4b5f3482-f266-4b16-9eee-a99777f81a54\\\",\\\"email\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sreekanth Muppalaneni\\\",\\\"firstName\\\":\\\"Sreekanth\\\",\\\"lastName\\\":\\\"Muppalaneni\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000063lBuIAI\\\",\\\"slackUserId\\\":\\\"WPSQCBZ98\\\",\\\"createdBy\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"modifiedBy\\\":\\\"icc@aloha.sso\\\",\\\"createdAt\\\":\\\"2022-06-23T06:06:41.280Z\\\",\\\"modifiedAt\\\":\\\"2022-06-23T07:09:41.925Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"id\\\":\\\"b5325099-1c2a-469e-ac3c-b7f2ba8c3db9\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"8aa5b62b-c4c9-4baa-92ff-7fc0efc61a81\\\",\\\"email\\\":\\\"ldeazeredo@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000Rac8rYAB\\\",\\\"slackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2024-08-19T13:48:11.844Z\\\",\\\"modifiedAt\\\":\\\"2024-08-19T13:48:11.844Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T04:14:51.385Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T07:33:08.264Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"id\\\":\\\"b47d7b17-84cc-4019-9669-1b37c2da2859\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Other\\\",\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"scrumTeamId\\\":\\\"a00B0000000qzVKIAY\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"caseNumber\\\":\\\"73010822\\\",\\\"caseRecordId\\\":\\\"500EE00001TryhmYAB\\\",\\\"servicesImpacted\\\":[\\\"Commerce\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\\\",\\\"engagedAt\\\":\\\"2025-03-14T04:12:27.915Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T07:33:13.285Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":10,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments.\\\",\\\"actions\\\":\\\"The team is verifying service health recovery through Kaiju dashboards, which will take time as automated monitor tests are catching up with the changes.\\\",\\\"needs\\\":\\\"Engineers will continue to monitor service recovery.\\\\n cell1 (dev. env.) is not being restarted so that engineers can further debugging the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:52:33.121Z\\\",\\\"swimlaneUpdates\\\":[{\\\"id\\\":\\\"19d1aa72-4d0d-433e-9428-78f0ba6d48fa\\\",\\\"content\\\":\\\"Restarts (either manual or via MO) have proven ineffective on their own, so this swimlane is effectively on hold again.  Investigation into the errors occurring on start-up are being pursued via the manually swimlane.\\\",\\\"createdAt\\\":\\\"2025-03-14T07:29:16.755Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"d71d7bb7-04a8-4777-b635-8adbba6c4096\\\",\\\"swimlaneIndex\\\":1,\\\"swimlaneName\\\":\\\"Restart a test pod cc-ecom-web-001\\\",\\\"swimlaneStatus\\\":\\\"OnHold\\\"},{\\\"id\\\":\\\"0a6648b3-45f8-43a1-ac44-5f6d84230189\\\",\\\"content\\\":\\\"JWA team has identified an issue communicating between JWA pod and ecom pod.  Teams are currently deep-diving on this issue.\\\",\\\"createdAt\\\":\\\"2025-03-14T06:55:37.236Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"a4e608d7-730e-4b1e-8f0f-c3a9fffbe5ce\\\",\\\"swimlaneIndex\\\":2,\\\"swimlaneName\\\":\\\"Kill pods manually via console\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"}],\\\"slackChannelIds\\\":[\\\"C060H30P9FZ\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"cc.sre.team@salesforce.com\\\",\\\"commercecloud-tce@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"051c74ea-4d7d-4844-b0a5-3934d0e3f88a\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":10,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments.\\\",\\\"actions\\\":\\\"The team is verifying service health recovery through Kaiju dashboards, which will take time as automated monitor tests are catching up with the changes.\\\",\\\"needs\\\":\\\"Engineers will continue to monitor service recovery.\\\\n cell1 (dev. env.) is not being restarted so that engineers can further debugging the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:52:33.121Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":9,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:3", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.882530+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "0:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\\nA restart in a dev. environment (cell3) seems to have cleared the communication problems between JWA and ECOM, and appears to be restoring service.\\\",\\\"needs\\\":\\\"Engineers are working to restart the other affected cells to restore JWA-ECOM communications and overall service health. cell1 is being held back for further debugging of the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:40:33.377Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":8,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\\nThe CC Digital AppServer team has just joined the bridge to help investigate the JWA-ECOM problems.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:10:36.018Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":7,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T07:33:30.880Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:56:24.668Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web--001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations failed, and teams are have gotten approvals and are attempting to action the test pod manually via the console.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:16:42.619Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (c", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.882530+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "c-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected.  That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"a7xim-9pfde-kwdth-raibn-1741942352935\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:33.882530+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942376672, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:56.672401+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741942364672, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:56.672538+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741942376672, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:56.672539+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942376672, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T08:52:56.394Z\",\"incident\":{\"id\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\"},\"eventObj\":{\"incidentId\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"reminderId\":\"2c6e94b7-aab5-4e60-84f2-e491395cb619\",\"message\":\"Try out the ICC Trust Integration with \/icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:56.672542+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942376672, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:56.672574+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942376672, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:56.672575+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942376672, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T08:52:56.672912+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944812035, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:33:32.036035+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741944812035, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:33:32.036037+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944812035, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:33:32.036039+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944812035, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:33:32.036039+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741944812035, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:33:32.036041+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944812068, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:33:31.986Z\",\"incidentId\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"user\":{\"id\":\"4f2fe115-2d86-4f7a-bfe5-abc5ea8f2540\",\"email\":\"pprateek@salesforce.com\",\"active\":true,\"name\":\"Prateek Patel\",\"firstName\":\"Prateek\",\"lastName\":\"Patel\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001zOZVYA2\",\"slackUserId\":\"U02M1DFH9HS\",\"createdBy\":\"pprateek@salesforce.com\",\"modifiedBy\":\"pprateek@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:22.715Z\",\"modifiedAt\":\"2022-04-28T15:47:22.715Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0In0AK\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000FJ7TR2A1\"}],\"cis\":[{\"id\":\"bd6f20d3-715c-4379-9f5e-b478a510b9c2\",\"incidentId\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"createLock\":false,\"sfid\":\"aCqEE000000C0In0AK\",\"configurationItem\":{\"id\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T08:42:55.319Z\",\"modifiedAt\":\"2025-03-14T09:33:31.384Z\",\"id\":\"19f8bf4a-07fd-4d78-abda-32b4f742af5c\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: 4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"externalId\":\"a8LEE00001BWbNO2A1\"}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:33:32.068899+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944812068, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:33:32.068924+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944812068, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:33:32.068958+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741944812069, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:33:32.069197+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741945691908, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:48:11.726Z\",\"user\":{\"id\":\"4f2fe115-2d86-4f7a-bfe5-abc5ea8f2540\",\"gusUserId\":\"005EE000001zOZVYA2\",\"slackUserId\":\"U02M1DFH9HS\",\"name\":\"Prateek Patel\",\"email\":\"pprateek@salesforce.com\"},\"incident\":{\"id\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"slackChannel\":{\"id\":\"C08H9H693E3\",\"name\":\"icc-73016858\"},\"subject\":\"USA244s High APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa244s  involving high Average Page Times (APT) , part of the AWS-PROD1-USEAST1 functional instance. \\nImpact time -  2025-03-14 08:13:00 UTC  to  2025-03-14 09:03:00 UTC  -  50.0 mins\\n\\nThe customer[Paypal] on the cell was running a resource-intensive MQ job, causing resource contention and high APT. It self-resolved, and no customer case was created.\",\"detectedTime\":\"2025-03-14T08:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q3SSYWT8P1138Q\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T08:13:00.000Z\",\"impactEndTime\":\"2025-03-14T09:03:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/zpi-ysrj-xgj\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-339-788-5402, pin: 640166119; \\nFind numbers in more regions on https:\/\/tel.meet\/zpi-ysrj-xgj?pin=3103091428857, pin: 3103091428857\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T08:42:41.227Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The proximate cause of the high APT spikes remains undetermined. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741945697909, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:48:17.422Z\",\"incident\":{\"id\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"slackChannel\":{\"id\":\"C08H9H693E3\",\"name\":\"icc-73016858\"},\"subject\":\"USA244s High APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa244s  involving high Average Page Times (APT) , part of the AWS-PROD1-USEAST1 functional instance. \\nImpact time -  2025-03-14 08:13:00 UTC  to  2025-03-14 09:03:00 UTC  -  50.0 mins\\n\\nThe customer[Paypal] on the cell was running a resource-intensive MQ job, causing resource contention and high APT. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741945697909, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Schema:  icc-report-finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:48:17.909866+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741945697909, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:48:17.909866+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741945697909, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "No notification for icc-report-finished - {\"createdAt\":\"2025-03-14T09:48:17.422Z\",\"incident\":{\"id\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"slackChannel\":{\"id\":\"C08H9H693E3\",\"name\":\"icc-73016858\"},\"subject\":\"USA244s High APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa244s  involving high Average Page Times (APT) , part of the AWS-PROD1-USEAST1 functional instance. \\nImpact time -  2025-03-14 08:13:00 UTC  to  2025-03-14 09:03:00 UTC  -  50.0 mins\\n\\nThe customer[Paypal] on the cell was running a resource-intensive MQ job, causing resource contention and high APT. It self-resolved, and no customer case was created.\",\"detectedTime\":\"2025-03-14T08:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q3SSYWT8P1138Q\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T08:13:00.000Z\",\"impactEndTime\":\"2025-03-14T09:03:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/zpi-ysrj-xgj\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-339-788-5402, pin: 640166119; \\nFind numbers in more regions on https:\/\/tel.meet\/zpi-ysrj-xgj?pin=3103091428857, pin: 3103091428857\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T08:42:41.227Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The proximate cause of the high APT spikes remains undetermined. While SQL lock waits were identified as a potential factor,one customer organization [Paypal]were pinpointed as the main cause. Further investigation is required to identify underlying issues.\",\"customerExperience\":\"Performance Degradation\",\"immediateResolution\":\"Self-Resolved\",\"aarQuestions\":\"why TTD was so high.\\n\\nWhat underlying factors could contribute to recurring high APT spikes, and how can they be mitigated?\\n\\nPodtap APT data in App and DB section was not accurate.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"4f2fe115-2d86-4f7a-bfe5-abc5ea8f2540\",\"email\":\"pprateek@salesforce.com\",\"active\":true,\"name\":\"Prateek Patel\",\"firstName\":\"Prateek\",\"lastName\":\"Patel\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001zOZVYA2\",\"slackUserId\":\"U02M1DFH9HS\",\"createdBy\":\"pprateek@salesforce.com\",\"modifiedBy\":\"pprateek@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:22.715Z\",\"modifiedAt\":\"2022-04-28T15:47:22.715Z\"},\"incidentId\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"createdBy\":{\"id\":\"4f2fe115-2d86-4f7a-bfe5-abc5ea8f2540\",\"email\":\"pprateek@salesforce.com\",\"active\":true,\"name\":\"Prateek Patel\",\"firstName\":\"Prateek\",\"lastName\":\"Patel\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001zOZVYA2\",\"slackUserId\":\"U02M1DFH9HS\",\"createdBy\":\"pprateek@salesforce.com\",\"modifiedBy\":\"pprateek@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:22.715Z\",\"modifiedAt\":\"2022-04-28T15:47:22.715Z\"},\"modifiedBy\":{\"id\":\"4f2fe115-2d86-4f7a-bfe5-abc5ea8f2540\",\"email\":\"pprateek@salesforce.com\",\"active\":true,\"name\":\"Prateek Patel\",\"firstName\":\"Prateek\",\"lastName\":\"Patel\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001zOZVYA2\",\"slackUserId\":\"U02M1DFH9HS\",\"createdBy\":\"pprateek@salesforce.com\",\"modifiedBy\":\"pprateek@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:22.715Z\",\"modifiedAt\":\"2022-04-28T15:47:22.715Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T09:48:11.705Z\",\"modifiedAt\":\"2025-03-14T09:48:11.705Z\",\"id\":\"70a2844e-7718-4e13-9414-0e0ec93b6883\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73016858\",\"caseRecordId\":\"500EE00001TsQFoYAN\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/6Mg7AEnqHBeT\",\"engagedAt\":\"2025-03-14T08:42:55.408Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:33:36.788Z\"},\"eventObj\":{\"link\":\"https:\/\/salesforce.quip.com\/6Mg7AEnqHBeT\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:48:17.909940+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741945697910, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "msg": "Event Handler: {\"localizer\":{\"locale\":\"en_US\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:48:17.910248+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741945726222, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:48:46.222398+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741945726222, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:48:46.222400+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741945726222, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:48:46.222646+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741945726243, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:48:46.243398+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741945839172, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:50:39.172901+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 The top-level `text` argument is missing in the request payload for a chat.postMessage call - It's a best practice to always provide a `text` argument when posting a message. The `text` is used in places where the content cannot be rendered such as: system push notifications, assistive technology such as screen readers, etc.", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:56:05.522199+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 Additionally, the attachment-level `fallback` argument is missing in the request payload for a chat.postMessage call - To avoid this warning, it is recommended to always provide a top-level `text` argument when posting a message. Alternatively, you can provide an attachment-level `fallback` argument, though this is now considered a legacy field (see https:\/\/api.slack.com\/reference\/messaging\/attachments#legacy_fields for more details).", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T09:56:05.522204+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045526, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T10:10:45.526266+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045526, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T10:10:45.526291+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741947045526, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T10:10:45.526557+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741947045550, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T10:10:45.550946+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741947652769, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T10:20:52.769631+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947837013, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T10:23:57.014108+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947837014, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T10:23:57.014109+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947837014, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T10:23:57.014109+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947837014, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T10:23:57.014124+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741947837014, "pid": 69, "hostname": "dyno-6c100ca3-6feb-4e1f-acef-99cd9fb9ddaf", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T10:23:57.014542+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954367169, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:12:47.159Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https:\/\/tel.meet\/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"ok\":true,\"id\":\"def3b538-42ce-4bf3-a2f3-c4e6aacfbe60\",\"serviceId\":\"P25VK5X\",\"serviceName\":\"GUS: CAPE Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: USA754s high APT Incident\\nSeverity: Sev2\\nSlack Channel: #icc-73021516\\nBridge URL: https:\/\/meet.google.com\/icj-vovt-ppp\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https:\/\/tel.meet\/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\\nAdditional Details: \",\"incidentSubject\":\"USA754s high APT Incident\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\"},\"requestId\":\"ik3fh-z7o8bs-mpw6yi-mrh27-1741954366742\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:12:47.169277+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954367169, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-page-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:12:47.169466+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954367169, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:12:47.169937+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954367169, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "No notification for icc-page-request - {\"createdAt\":\"2025-03-14T12:12:47.159Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https:\/\/tel.meet\/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"ok\":true,\"id\":\"def3b538-42ce-4bf3-a2f3-c4e6aacfbe60\",\"serviceId\":\"P25VK5X\",\"serviceName\":\"GUS: CAPE Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: USA754s high APT Incident\\nSeverity: Sev2\\nSlack Channel: #icc-73021516\\nBridge URL: https:\/\/meet.google.com\/icj-vovt-ppp\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https:\/\/tel.meet\/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\\nAdditional Details: \",\"incidentSubject\":\"USA754s high APT Incident\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\"},\"requestId\":\"ik3fh-z7o8bs-mpw6yi-mrh27-1741954366742\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:12:47.169942+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954382791, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-duplicate-case-number-updated" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:13:02.791649+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954382791, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:13:02.791650+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954382791, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "No notification for icc-duplicate-case-number-updated - {\"createdAt\":\"2025-03-14T12:13:02.732Z\",\"user\":{\"id\":\"58e2bf23-b668-499b-ac33-e2bbdde1ead6\",\"gusUserId\":\"005B00000019tmZIAQ\",\"slackUserId\":\"WB3H0BPP1\",\"name\":\"Jonathan McGuire\",\"email\":\"jonathan.mcguire@salesforce.com\"},\"incident\":{\"id\":\"ac6909f3-11e4-4796-9e64-f8ff97344d68\",\"slackChannel\":{\"id\":\"C08ATM6TXK9\",\"name\":\"\"},\"caseRecordId\":\"ac6909f3-11e4-4796-9e64-f8ff97344d68\",\"duplicateCaseNumber\":{\"id\":\"4149d72c-c5a1-4496-a58b-888146788833\",\"duplicateCaseNumber\":\"71709214\",\"sfid\":\"500EE00001RzjD6YAJ\",\"incidentId\":\"ac6909f3-11e4-4796-9e64-f8ff97344d68\",\"valid\":true}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed_duplicate\",\"timestamp\":\"2025-03-14T12:13:02.732Z\",\"recordId\":\"ac6909f3-11e4-4796-9e64-f8ff97344d68\",\"incidentId\":\"ac6909f3-11e4-4796-9e64-f8ff97344d68\",\"caseNumber\":\"\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:13:02.791653+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 The top-level `text` argument is missing in the request payload for a chat.postMessage call - It's a best practice to always provide a `text` argument when posting a message. The `text` is used in places where the content cannot be rendered such as: system push notifications, assistive technology such as screen readers, etc.", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:13:23.496845+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 Additionally, the attachment-level `fallback` argument is missing in the request payload for a chat.postMessage call - To avoid this warning, it is recommended to always provide a top-level `text` argument when posting a message. Alternatively, you can provide an attachment-level `fallback` argument, though this is now considered a legacy field (see https:\/\/api.slack.com\/reference\/messaging\/attachments#legacy_fields for more details).", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:13:23.496911+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954603209, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Connected to Redis" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:16:43.209672+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954603210, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Redis client ready" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:16:43.210531+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954710370, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:18:30.370991+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954710371, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:18:30.371446+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954710371, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:18:30.371518+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742825, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: {}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:19:02.826591+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533974, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:13.923Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0Nd0AK\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000KN9NY2A1\"}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:13.974404+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533974, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:13.974499+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955533974, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:13.974592+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741955533974, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:13.974845+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955533975, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:13.975100+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955534012, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:14.013715+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534013, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:14.013719+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955534013, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:14.013719+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955534013, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:14.013720+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741955534013, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:14.013721+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955534013, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:14.013721+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955535806, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:15.806239+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955535806, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:15.806389+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955535806, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[{\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BWjCx2AL\",\"incidentToCiId\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\"}],\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:15.806396+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955535806, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:15.806397+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955535806, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:15.806457+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955535806, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:15.806579+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741955535806, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:15.806812+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955535806, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:15.806913+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955535806, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:15.807007+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955535806, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[{\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BWjCx2AL\",\"incidentToCiId\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\"}],\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:15.807007+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955535806, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:15.807008+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955573646, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T12:32:53.646716+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955573647, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:53.637Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident 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\\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https:\/\/meet.google.com\/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\"}}},\"responderEmail\":\"jb.maher@salesforce.com\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.544511+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963812544, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.544580+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963812544, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.544674+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963812544, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.544693+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963812544, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-page-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.544721+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963812544, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: {}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.544734+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963812544, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Page notification for icc-page-response - {\"createdAt\":\"2025-03-14T14:50:12.534Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"id\":\"70f2d2f7-74e0-4b24-8bb6-38d8e6029db2\",\"serviceId\":\"PLSMU0R\",\"serviceName\":\"CIC Comms - Trust Assistance\",\"serviceLink\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PLSMU0R\",\"responderName\":\"JB Maher\",\"responderId\":\"PDPB0WI\",\"responderLink\":\"https:\/\/salesforce.pagerduty.com\/users\/PDPB0WI\",\"incidentNumber\":\"14010538\",\"incidentTitle\":\"Incident: Email as a Service Performance degradation\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev1\\nSlack Channel: #icc-73024826\\nBridge URL: https:\/\/meet.google.com\/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; 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\\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https:\/\/meet.google.com\/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\"}}},\"responderEmail\":\"jb.maher@salesforce.com\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.544864+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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\\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https:\/\/meet.google.com\/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\"}}},\"responderEmail\":\"jb.maher@salesforce.com\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.548650+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963812578, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.578067+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963812578, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.578067+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963812578, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-slack-channel-invite-users" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.578094+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963812578, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.578097+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963812578, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.578199+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963812578, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:12.569Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"users\":[\"U02J48SHPQA\"]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.578364+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963812578, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.578367+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963812578, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.578417+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963812578, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.578457+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 The top-level `text` argument is missing in the request payload for a chat.postMessage call - It's a best practice to always provide a `text` argument when posting a message. The `text` is used in places where the content cannot be rendered such as: system push notifications, assistive technology such as screen readers, etc.", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.545216+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 Additionally, the attachment-level `fallback` argument is missing in the request payload for a chat.postMessage call - To avoid this warning, it is recommended to always provide a top-level `text` argument when posting a message. Alternatively, you can provide an attachment-level `fallback` argument, though this is now considered a legacy field (see https:\/\/api.slack.com\/reference\/messaging\/attachments#legacy_fields for more details).", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:12.545239+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963824059, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T14:50:24.059933+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. 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If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlac", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:04:49.183843+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "kUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"x4e6io-5qjcb-38jgc-6mnnwl-1741964688441\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:04:49.183843+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741964689182, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:04:49.183848+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741964689183, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:04:49.183850+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741964689183,\"pid\":70,\"hostname\":\"dyno-030085e3-90d6-4842-a32b-e00e8032c402\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T15:04:49.165Z\\\",\\\"user\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard 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degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:00.000Z\\\",\\\"duration\\\":\\\"13 minutes\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73024826\\\\nSeverity - Sev1\\\\nVoice Bridge - https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\nSlack Channel - icc-73024826\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlac", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:04:49.183981+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741964689184, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:04:49.184132+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741964689184, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-internal-comms-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:04:49.184145+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741964689184, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:04:49.184162+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741964689184,\"pid\":70,\"hostname\":\"dyno-030085e3-90d6-4842-a32b-e00e8032c402\",\"name\":\"icc-notifier\",\"msg\":\"No notification for icc-internal-comms-request - {\\\"createdAt\\\":\\\"2025-03-14T15:04:49.165Z\\\",\\\"user\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard 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degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. 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If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentByS", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:04:49.184293+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741964694440, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:04:53.822Z\",\"user\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"name\":\"Aniket Kumar\",\"email\":\"aniketkumar@salesforce.com\"},\"incident\":{\"id\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"slackChannel\":{\"id\":\"C08HR8YSXT6\",\"name\":\"icc-72993953\"},\"subject\":\"Some topics in noncore splunk are experiencing lag\",\"description\":\"High backlog in Splunk noncore-prod-logs-queue-1 due to sudden burst of logs from bigdata topics from ia4 and ia5 datacenter.\",\"detectedTime\":\"2025-03-13T17:04:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/C01M4H11M6V\/p1741879369182939\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-13T20:00:00.000Z\",\"impactEndTime\":\"2025-03-14T09:00:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/qim-vucq-dgg\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-13T17:04:02.607Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000Jy6vIAC\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Need to fill by Hbase scale sor team.\",\"customerExperience\":\"Splunk service got impacted as Splunk was not able to keep with this inorganic volume burst and so splunk customer were observing lags in ingesting datas..\",\"immediateResolution\":\"BigData sor team has reverted the change which cause this burst. \\n\\nHbase sor team - Please fill if you did anything else to remediate.\",\"aarQuestions\":\"Hbase sor team\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Data Management - Backup\",\"closedBy\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"email\":\"aniketkumar@salesforce.com\",\"active\":true,\"name\":\"Aniket Kumar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T15:39:05.621Z\",\"modifiedAt\":\"2023-04-20T15:39:05.621Z\"},\"incidentId\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"createdBy\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"email\":\"aniketkumar@salesforce.com\",\"active\":true,\"name\":\"Aniket Kumar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T15:39:05.621Z\",\"modifiedAt\":\"2023-04-20T15:39:05.621Z\"},\"modifiedBy\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"email\":\"aniketkumar@salesforce.com\",\"active\":true,\"name\":\"Aniket Kumar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T15:39:05.621Z\",\"modifiedAt\":\"2023-04-20T15:39:05.621Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T15:04:53.800Z\",\"modifiedAt\":\"2025-03-14T15:04:53.800Z\",\"id\":\"f955fe9c-3184-4d74-8f77-6ca5bcbddc7b\"},\"scrumTeamId\":\"a00B0000000waNfIAI\",\"team\":\"Log Analytics Scrum Team\",\"caseNumber\":\"72993953\",\"caseRecordId\":\"500EE00001TqlT8YAJ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/lCveAik4cPBH\",\"engagedAt\":\"2025-03-13T17:04:36.271Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:09:35.761Z\"},\"requestId\":\"ffedb61e-4fa0-9810-cce1-434ff7014338\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:04:54.440132+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741966668330,\"pid\":70,\"hostname\":\"dyno-030085e3-90d6-4842-a32b-e00e8032c402\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T15:37:47.938Z\\\",\\\"user\\\":{\\\"id\\\":\\\"85e97df1-8640-4ca2-996b-11a94f3d5a86\\\",\\\"email\\\":\\\"fhealy@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Frank Healy\\\",\\\"firstName\\\":\\\"Frank\\\",\\\"lastName\\\":\\\"Healy\\\",\\\"profile\\\":\\\"icc standard 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Falcon\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T14:58:56.178Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"gsm@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"f47d5642-56cd-46f3-a121-9d3453327b4f\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WGF75NAQP\\\",\\\"sentBy\\\":\\\"Maeve Coleman\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connectio", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:37:48.331001+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "n issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:00.000Z\\\",\\\"duration\\\":\\\"13 minutes\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73024826\\\\nSeverity - Sev1\\\\nVoice Bridge - https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\nSlack Channel - icc-73024826\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"78h9s-uw0kp-0de8l7-vkb5g8-1741966664500\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:37:48.331001+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741966668331, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:37:48.331234+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741966668331, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:37:48.331798+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741966668332,\"pid\":70,\"hostname\":\"dyno-030085e3-90d6-4842-a32b-e00e8032c402\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T15:37:47.938Z\\\",\\\"user\\\":{\\\"id\\\":\\\"85e97df1-8640-4ca2-996b-11a94f3d5a86\\\",\\\"email\\\":\\\"fhealy@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Frank Healy\\\",\\\"firstName\\\":\\\"Frank\\\",\\\"lastName\\\":\\\"Healy\\\",\\\"profile\\\":\\\"icc standard 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Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"gsm@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"f47d5642-56cd-46f3-a121-9d3453327b4f\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WGF75NAQP\\\",\\\"sentBy\\\":\\\"Maeve Coleman\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connectio", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:37:48.332397+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "n issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:00.000Z\\\",\\\"duration\\\":\\\"13 minutes\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73024826\\\\nSeverity - Sev1\\\\nVoice Bridge - https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\nSlack Channel - icc-73024826\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"78h9s-uw0kp-0de8l7-vkb5g8-1741966664500\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:37:48.332397+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741966668332, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-internal-comms-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:37:48.332583+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741966668332, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:37:48.332586+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"gsm@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"f47d5642-56cd-46f3-a121-9d3453327b4f\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WGF75NAQP\\\",\\\"sentBy\\\":\\\"Maeve Coleman\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connec", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:37:48.332739+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "tion issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:00.000Z\\\",\\\"duration\\\":\\\"13 minutes\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73024826\\\\nSeverity - Sev1\\\\nVoice Bridge - https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\nSlack Channel - icc-73024826\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"78h9s-uw0kp-0de8l7-vkb5g8-1741966664500\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T15:37:48.332739+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970938880, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "No notification for icc-swimlane-created - {\"createdAt\":\"2025-03-14T16:48:58.871Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"updates\":[{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"47d30c62-f3f7-410c-b219-e018e68bed9b\",\"swimlane\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"content\":\"Continue rollbacks via normal stagger plan (4) on remaining FIs. Target ETA TBD\",\"index\":1}],\"nextTriggersAt\":\"2025-03-14T17:18:58.645Z\",\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"0k3w4y-g606g8ji-r3fuue-hkud24-1741970937820\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T16:48:58.881090+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970962717, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T16:49:22.717935+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970962717, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "No notification for icc-ctc-lock-create-request - {\"createdAt\":\"2025-03-14T16:49:22.404Z\",\"user\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n Pls refer to Feed Post for more details.\",\"detectedTime\":\"2025-03-14T16:49:10.004Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:49:18.911Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T16:49:22.324Z\",\"modifiedAt\":\"2025-03-14T16:49:22.324Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"23df276a-0ef2-443b-a964-79466590a0cc\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T16:49:22.290Z\",\"modifiedAt\":\"2025-03-14T16:49:22.290Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"0253866d-beb6-4b43-a819-5f81d7965fae\",\"configurationItemId\":\"a7JB0000000MmRgMAK\",\"createLock\":true,\"sfid\":null,\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\"},\"description\":\"Lock to be created for Incident: a882d5d7-0a16-46fc-bde3-904575912d38\",\"externalId\":null}],\"requestId\":\"512c47b6-1cd3-166e-b493-e937d8f9b312\",\"client\":\"quantumks2s\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T16:49:22.717978+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970962718, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T16:49:22.718046+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970962718, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T16:49:22.718113+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970962718, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"timestamp\":\"2025-03-14T16:49:22.404Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T16:49:22.718132+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970962718, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T16:49:22.718152+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970962718, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T16:49:22.718206+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970962718, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T16:49:22.718290+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741970962718, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T16:49:22.718567+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970967744, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received JSON event: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T16:49:27.744648+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970967744, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-gus-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T16:49:27.744652+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970967744, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "GUS Response for icc-gus-response - {\"createdAt\":\"2025-03-14T16:49:27.361Z\",\"user\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"gusUserId\":null,\"slackUserId\":null,\"name\":\"fawkes-platform\",\"email\":\"fawkes@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtNhEYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T16:49:27.361Z\",\"recordId\":\"500EE00001TtNhEYAV\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"caseNumber\":\"73028060\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T16:49:27.744721+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972471962, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:31.962162+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972471962, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:31.962200+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471962, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:31.962249+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741972471962, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:31.962447+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472024, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:32.024554+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972472024, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:32.024936+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472024, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:14:31.883Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"name\":\"Nikita Aggarwal\",\"email\":\"aggarwal.n@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:49:27.361Z\",\"usdResources\":[]},\"changes\":{\"description\":[\"na151 Single Org activities causing Connection Pool Timeouts.\\n Pls refer to Feed Post for more details.\",\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\"],\"detectedTime\":[\"2025-03-14T16:49:10.004Z\",\"2025-03-14T16:49:00.000Z\"],\"originReference\":[\"\",\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\"],\"impactEndTime\":[\"\",\"2025-03-14T16:46:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}]}},\"requestId\":\"6ra7eq-nzydio-b90166-l9pwne-1741972470573\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:32.025067+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:32.025068+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:32.025123+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972472025, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:32.025215+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:32.025290+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972472025, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:32.025610+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:14:31.883Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"name\":\"Nikita Aggarwal\",\"email\":\"aggarwal.n@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:49:27.361Z\",\"usdResources\":[]},\"changes\":{\"description\":[\"na151 Single Org activities causing Connection Pool Timeouts.\\n Pls refer to Feed Post for more details.\",\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\"],\"detectedTime\":[\"2025-03-14T16:49:10.004Z\",\"2025-03-14T16:49:00.000Z\"],\"originReference\":[\"\",\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\"],\"impactEndTime\":[\"\",\"2025-03-14T16:46:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}]}},\"requestId\":\"6ra7eq-nzydio-b90166-l9pwne-1741972470573\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:32.025714+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:32.025718+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received JSON event: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:32.025789+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-incident-updated" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:32.025797+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: {}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:32.025800+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972476524, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:36.524986+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972476525, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:36.525062+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972476525, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:36.525107+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972476525, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:36.525146+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972476525, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:14:36.525260+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107917, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918010+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:25:07.544Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918113+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918117+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918177+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918280+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received JSON event: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918299+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-usd-resource-deleted" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918338+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918339+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "No notification for icc-usd-resource-deleted - {\"createdAt\":\"2025-03-14T17:25:07.544Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918421+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918589+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918807+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:25:07.566Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":[],\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918852+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918853+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918895+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918980+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received JSON event: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918983+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-usd-resource-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918984+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.918984+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107918, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "No notification for icc-usd-resource-created - {\"createdAt\":\"2025-03-14T17:25:07.566Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":[],\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919056+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919094+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919315+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:25:07.768Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919382+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919383+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919403+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919469+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received JSON event: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919470+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-usd-resource-deleted" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919482+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919496+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "No notification for icc-usd-resource-deleted - {\"createdAt\":\"2025-03-14T17:25:07.768Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919565+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919617+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919860+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:25:07.788Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":[],\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919926+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919941+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.919945+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.920012+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received JSON event: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.920013+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-usd-resource-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.920013+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107919, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.920015+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107920, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "No notification for icc-usd-resource-created - {\"createdAt\":\"2025-03-14T17:25:07.788Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":[],\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.920081+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107920, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.920120+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107920, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.920427+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107920, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:25:07.577Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"name\":\"Nikita Aggarwal\",\"email\":\"aggarwal.n@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000XZbjIAG\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\",\"customerExperience\":\"Performance degredation\",\"immediateResolution\":\"The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"aarQuestions\":\"What was the cause of the org spiking in conn pool usage? 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107921, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: {}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.921121+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107921, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.921313+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107921, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.921578+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107921, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:25:07.566Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. 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The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":[],\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.922051+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107922, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.922054+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107922, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.922088+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107922, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.922199+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107922, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.922405+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107922, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:25:07.768Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.922498+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107922, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.922600+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107922, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.922641+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107922, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.922864+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107922, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:25:07.788Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":[],\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.922913+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107922, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.922916+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107922, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.922962+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107922, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.922991+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107923, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.923055+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107923, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.923289+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107923, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:25:07.577Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"name\":\"Nikita Aggarwal\",\"email\":\"aggarwal.n@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000XZbjIAG\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\",\"customerExperience\":\"Performance degredation\",\"immediateResolution\":\"The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"aarQuestions\":\"What was the cause of the org spiking in conn pool usage? How can we prevent this from causing impact to the whole pod?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Connection Pool - Single Org\",\"closedBy\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"createdBy\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"modifiedBy\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T17:25:07.497Z\",\"modifiedAt\":\"2025-03-14T17:25:07.497Z\",\"id\":\"e42b0e55-7ed3-4b4e-9933-8f791b9693cf\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.923366+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107923, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.923367+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107923, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.923434+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107927, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.927603+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107927, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.927644+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741973107927, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.927823+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107927, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.927954+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107927, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:25:07.919Z\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.927957+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107927, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.927968+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973107927, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.928006+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107928, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.928063+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741973107928, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:07.928176+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973113072, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:25:13.020Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"name\":\"Nikita Aggarwal\",\"email\":\"aggarwal.n@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtNhEYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T17:25:13.020Z\",\"recordId\":\"500EE00001TtNhEYAV\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"caseNumber\":\"73028060\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:13.072252+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973113072, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:13.072255+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973113072, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:25:13.020Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"name\":\"Nikita Aggarwal\",\"email\":\"aggarwal.n@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtNhEYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T17:25:13.020Z\",\"recordId\":\"500EE00001TtNhEYAV\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"caseNumber\":\"73028060\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:13.072580+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973123048, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:23.048388+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741973123048, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:23.048389+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973123048, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:23.048389+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741973123048, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:25:23.048391+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974765499, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:52:45.499744+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974765499, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:52:45.499769+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974765499, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:52:45.499829+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741974765499, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:52:45.500029+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936330, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.308Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. 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If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 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"owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974936330, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.331735+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936331, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.331737+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974936331, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.331738+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936331, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.308Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on 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"owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936331, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.331747+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936331, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "No notification for icc-usd-resource-deleted - {\"createdAt\":\"2025-03-14T17:55:36.308Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 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user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on 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"owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974936342, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.342815+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936342, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.332Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. 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If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936343, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.344044+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936343, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "No notification for icc-usd-resource-created - {\"createdAt\":\"2025-03-14T17:55:36.332Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. 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If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936394, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.394134+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936394, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.394179+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974936394, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.394236+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741974936394, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.394439+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936566, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.566852+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974936567, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.567097+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936567, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.365Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"Customer - Internal\",\"Alert\"],\"originReference\":[\"\",\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\"]},\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.567181+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936567, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.567182+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936567, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.567232+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974936567, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.567367+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936567, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.567439+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974936567, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.567632+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936567, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.365Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"Customer - Internal\",\"Alert\"],\"originReference\":[\"\",\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\"]},\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.567679+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936567, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.567708+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936567, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.567721+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974936567, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.567795+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936567, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.567795+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936567, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: {}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.568005+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974936567, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Incident resolved notification for icc-incident-resolved - {\"createdAt\":\"2025-03-14T17:55:36.365Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"Customer - Internal\",\"Alert\"],\"originReference\":[\"\",\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\"]},\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:36.568006+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974941734, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T17:55:41.734530+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 The top-level `text` argument is missing in the request payload for a chat.postMessage call - It's a best practice to always provide a `text` argument when posting a message. The `text` is used in places where the content cannot be rendered such as: system push notifications, assistive technology such as screen readers, etc.", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:01:29.577850+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 Additionally, the attachment-level `fallback` argument is missing in the request payload for a chat.postMessage call - To avoid this warning, it is recommended to always provide a top-level `text` argument when posting a message. Alternatively, you can provide an attachment-level `fallback` argument, though this is now considered a legacy field (see https:\/\/api.slack.com\/reference\/messaging\/attachments#legacy_fields for more details).", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:01:29.577905+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975289576, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:01:29.576153+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975289576, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:01:29.576548+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975289576, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:01:29.566Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. 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\\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentLink\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q12KEUK5ZJI1LD\",\"success\":true,\"pageTimestamp\":\"2025-03-14T18:01:29.472Z\",\"pdData\":{\"incident\":{\"incident_number\":14012137,\"title\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"created_at\":\"2025-03-14T18:01:29Z\",\"updated_at\":\"2025-03-14T18:01:29Z\",\"status\":\"triggered\",\"incident_key\":\"e819bbc3f3884816936aa558994be707\",\"service\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PE4JSXF\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE4JSXF\"},\"assignments\":[{\"at\":\"2025-03-14T18:01:29Z\",\"assignee\":{\"id\":\"PFWCZP4\",\"type\":\"user_reference\",\"summary\":\"Sparsh Prasad\",\"self\":\"https:\/\/api.pagerduty.com\/users\/PFWCZP4\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/users\/PFWCZP4\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T18:01:29Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"RN953CA1R1A0EP8CTPORHS2JTU\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https:\/\/api.pagerduty.com\/log_entries\/RN953CA1R1A0EP8CTPORHS2JTU\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q12KEUK5ZJI1LD\/log_entries\/RN953CA1R1A0EP8CTPORHS2JTU\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P1TWAQ6\",\"type\":\"escalation_policy_reference\",\"summary\":\"GUS: STRIDE Incident EP\",\"self\":\"https:\/\/api.pagerduty.com\/escalation_policies\/P1TWAQ6\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/escalation_policies\/P1TWAQ6\"},\"teams\":[{\"id\":\"PFR7CX0\",\"type\":\"team_reference\",\"summary\":\"GUS: STRIDE\",\"self\":\"https:\/\/api.pagerduty.com\/teams\/PFR7CX0\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/teams\/PFR7CX0\"}],\"impacted_services\":[{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PE4JSXF\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE4JSXF\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T18:11:29Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PE4JSXF\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE4JSXF\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q12KEUK5ZJI1LD\",\"type\":\"incident\",\"summary\":\"[#14012137] Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"self\":\"https:\/\/api.pagerduty.com\/incidents\/Q12KEUK5ZJI1LD\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q12KEUK5ZJI1LD\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https:\/\/meet.google.com\/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \"}}},\"responderEmail\":\"sparsh.prasad@salesforce.com\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:01:29.576628+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975289576, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:01:29.576629+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975289576, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:01:29.576670+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975289576, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:01:29.576787+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975289576, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:01:29.577866+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975289577, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:01:29.577867+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975289577, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:01:29.566Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. 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\\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentLink\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q12KEUK5ZJI1LD\",\"success\":true,\"pageTimestamp\":\"2025-03-14T18:01:29.472Z\",\"pdData\":{\"incident\":{\"incident_number\":14012137,\"title\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"created_at\":\"2025-03-14T18:01:29Z\",\"updated_at\":\"2025-03-14T18:01:29Z\",\"status\":\"triggered\",\"incident_key\":\"e819bbc3f3884816936aa558994be707\",\"service\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PE4JSXF\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE4JSXF\"},\"assignments\":[{\"at\":\"2025-03-14T18:01:29Z\",\"assignee\":{\"id\":\"PFWCZP4\",\"type\":\"user_reference\",\"summary\":\"Sparsh Prasad\",\"self\":\"https:\/\/api.pagerduty.com\/users\/PFWCZP4\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/users\/PFWCZP4\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T18:01:29Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"RN953CA1R1A0EP8CTPORHS2JTU\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https:\/\/api.pagerduty.com\/log_entries\/RN953CA1R1A0EP8CTPORHS2JTU\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q12KEUK5ZJI1LD\/log_entries\/RN953CA1R1A0EP8CTPORHS2JTU\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P1TWAQ6\",\"type\":\"escalation_policy_reference\",\"summary\":\"GUS: STRIDE Incident EP\",\"self\":\"https:\/\/api.pagerduty.com\/escalation_policies\/P1TWAQ6\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/escalation_policies\/P1TWAQ6\"},\"teams\":[{\"id\":\"PFR7CX0\",\"type\":\"team_reference\",\"summary\":\"GUS: STRIDE\",\"self\":\"https:\/\/api.pagerduty.com\/teams\/PFR7CX0\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/teams\/PFR7CX0\"}],\"impacted_services\":[{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PE4JSXF\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE4JSXF\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T18:11:29Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PE4JSXF\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE4JSXF\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q12KEUK5ZJI1LD\",\"type\":\"incident\",\"summary\":\"[#14012137] Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"self\":\"https:\/\/api.pagerduty.com\/incidents\/Q12KEUK5ZJI1LD\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q12KEUK5ZJI1LD\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https:\/\/meet.google.com\/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \"}}},\"responderEmail\":\"sparsh.prasad@salesforce.com\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:01:29.577876+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975289577, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received JSON event: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:01:29.577880+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975289577, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-page-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:01:29.577881+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975289577, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: {}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:01:29.577882+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975980472, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:00.456Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. 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If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 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user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975980472, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:13:00.473158+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975980472, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:00.456Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 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"owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975980473, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "No notification for icc-usd-resource-deleted - {\"createdAt\":\"2025-03-14T18:13:00.456Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. 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If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 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"owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975980494, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:13:00.494325+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975980494, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:00.484Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. 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If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 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If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975980546, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:13:00.546368+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741975980546, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:13:00.546609+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978195183, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:49:55.125Z\",\"incidentId\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"user\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:49:55.183882+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978195183, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:49:55.183883+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978195183, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:49:55.183946+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978195183, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:49:55.184041+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978195184, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: 5f9d6e04-d851-4df7-a65b-38a80a4355f2" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:49:55.184092+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978195184, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:49:55.184200+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978195184, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:49:55.125Z\",\"incidentId\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"user\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:49:55.184204+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978195184, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:49:55.184204+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978195184, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:49:55.184221+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978195184, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:49:55.184283+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741978195184, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T18:49:55.184477+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082327, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:42.327725+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979082327, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:42.327790+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082327, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:04:42.272Z\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:42.327791+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082327, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:42.327817+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082327, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:42.327862+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979082327, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:42.327951+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741979082328, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:42.328415+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082328, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:42.328416+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979082328, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:42.328417+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082328, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:04:42.272Z\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:42.328418+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082328, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:42.328418+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082328, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:42.328419+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979082328, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:42.328419+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082819, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:42.820027+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979093743, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:04:53.694Z\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"user\":{\"id\":\"3964aa5a-ec8b-4e0a-bfc8-9f3d7faf90ce\",\"email\":\"creeves@salesforce.com\",\"active\":true,\"name\":\"Christopher Reeves\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hlonIAA\",\"slackUserId\":\"WGEBX4R1S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-11-26T22:14:12.803Z\",\"modifiedAt\":\"2022-11-26T22:14:12.803Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:53.743649+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979093743, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:53.743694+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979093743, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:53.743738+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979093743, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:53.743843+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741979093743, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:53.744042+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979093744, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:53.744178+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979093744, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:04:53.694Z\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"user\":{\"id\":\"3964aa5a-ec8b-4e0a-bfc8-9f3d7faf90ce\",\"email\":\"creeves@salesforce.com\",\"active\":true,\"name\":\"Christopher Reeves\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hlonIAA\",\"slackUserId\":\"WGEBX4R1S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-11-26T22:14:12.803Z\",\"modifiedAt\":\"2022-11-26T22:14:12.803Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:04:53.744202+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980139092, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:22:19.092037+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980139092, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[{\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BXhoy2AD\",\"incidentToCiId\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\"}],\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:22:19.092065+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980139092, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:22:19.092069+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980139092, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:22:19.092104+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741980139092, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:22:19.092439+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980428288, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:27:08.278Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"ok\":true,\"id\":\"abd0d5f9-1a8a-4a3b-9818-2c9a6312fa9a\",\"serviceId\":\"PE21PIW\",\"serviceName\":\"GovCloud SR Management\",\"customMessage\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https:\/\/meet.google.com\/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: Team - AAG Incident Response\\nCase - 73029614\\nSeverity - Sev2\\nVoice Bridge - https:\/\/meet.google.com\/owh-inkc-coi\\nSlack Channel - icc-73029614\\nYou have been paged for a Sev2 GovCloud incident that's lasted longer than 90 minutes, please join the bridge.\",\"additionalInfo\":{\"rule\":{\"name\":\"Sev2 Incident SR Management Page\"}},\"incidentSubject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"incidentDescription\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\"},\"client\":\"icc-rule-engine\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:27:08.288231+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980428288, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:27:08.288475+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980428288, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:27:08.288784+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980428288, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:27:08.278Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"ok\":true,\"id\":\"abd0d5f9-1a8a-4a3b-9818-2c9a6312fa9a\",\"serviceId\":\"PE21PIW\",\"serviceName\":\"GovCloud SR Management\",\"customMessage\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https:\/\/meet.google.com\/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: Team - AAG Incident Response\\nCase - 73029614\\nSeverity - Sev2\\nVoice Bridge - https:\/\/meet.google.com\/owh-inkc-coi\\nSlack Channel - icc-73029614\\nYou have been paged for a Sev2 GovCloud incident that's lasted longer than 90 minutes, please join the bridge.\",\"additionalInfo\":{\"rule\":{\"name\":\"Sev2 Incident SR Management Page\"}},\"incidentSubject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"incidentDescription\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\"},\"client\":\"icc-rule-engine\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:27:08.288787+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980428288, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:27:08.288788+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980428288, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received JSON event: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:27:08.288863+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980428288, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-page-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:27:08.288864+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980428288, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:27:08.288865+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980428288, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "No notification for icc-page-request - {\"createdAt\":\"2025-03-14T19:27:08.278Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"ok\":true,\"id\":\"abd0d5f9-1a8a-4a3b-9818-2c9a6312fa9a\",\"serviceId\":\"PE21PIW\",\"serviceName\":\"GovCloud SR Management\",\"customMessage\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https:\/\/meet.google.com\/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: Team - AAG Incident Response\\nCase - 73029614\\nSeverity - Sev2\\nVoice Bridge - https:\/\/meet.google.com\/owh-inkc-coi\\nSlack Channel - icc-73029614\\nYou have been paged for a Sev2 GovCloud incident that's lasted longer than 90 minutes, please join the bridge.\",\"additionalInfo\":{\"rule\":{\"name\":\"Sev2 Incident SR Management Page\"}},\"incidentSubject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"incidentDescription\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\"},\"client\":\"icc-rule-engine\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:27:08.288932+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 The top-level `text` argument is missing in the request payload for a chat.postMessage call - It's a best practice to always provide a `text` argument when posting a message. The `text` is used in places where the content cannot be rendered such as: system push notifications, assistive technology such as screen readers, etc.", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:27:08.676165+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 Additionally, the attachment-level `fallback` argument is missing in the request payload for a chat.postMessage call - To avoid this warning, it is recommended to always provide a top-level `text` argument when posting a message. Alternatively, you can provide an attachment-level `fallback` argument, though this is now considered a legacy field (see https:\/\/api.slack.com\/reference\/messaging\/attachments#legacy_fields for more details).", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:27:08.676215+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980466480, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:27:46.480949+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741980466480, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T19:27:46.480950+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118408, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:28:38.354Z\",\"incidentId\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"user\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.408078+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118408, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.408123+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118408, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.408201+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984118408, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.408315+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118408, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: 5f9d6e04-d851-4df7-a65b-38a80a4355f2" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.408409+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984118408, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.408476+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118408, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:28:38.354Z\",\"incidentId\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"user\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.408509+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118408, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.408518+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118408, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.408562+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984118408, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.408617+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741984118408, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.408836+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984118611, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.611744+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118611, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:28:38.559Z\",\"incidentId\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"user\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.611802+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118611, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.611805+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118611, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.611910+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984118611, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.612020+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118612, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: 5f9d6e04-d851-4df7-a65b-38a80a4355f2" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.612099+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984118612, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.612193+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118612, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:28:38.559Z\",\"incidentId\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"user\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.612201+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118612, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.612232+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118612, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.612300+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984118612, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.612368+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741984118612, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:38.612572+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984124986, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: 5f9d6e04-d851-4df7-a65b-38a80a4355f2" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:44.986858+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984124987, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:28:44.987069+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984306034, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.034782+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306037, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.037055+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306082, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:46.033Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.082378+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306082, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.082380+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306082, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.082420+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984306082, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.082460+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741984306082, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.082698+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306183, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.183162+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984306183, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.183489+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306183, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:46.174Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard 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user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard 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Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.183592+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306183, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.183594+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306183, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.183659+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984306183, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.183735+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306183, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.183810+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984306184, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.184142+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306184, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:46.174Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306184, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.184313+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306184, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "No notification for icc-usd-resource-deleted - {\"createdAt\":\"2025-03-14T20:31:46.174Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\" went off an resolved 13:56 UTC. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306204, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:46.195Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":[],\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.204875+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306204, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.204876+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306204, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.204907+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984306204, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.204986+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306205, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.205054+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984306205, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.205796+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306205, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:46.195Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306205, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.205989+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306206, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "No notification for icc-usd-resource-created - {\"createdAt\":\"2025-03-14T20:31:46.195Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306210, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:45.978Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000kHaUIAU\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency.\",\"customerExperience\":\"N\/A flapping alert flowing from upstream AWS latency.\",\"immediateResolution\":\"Self Resolved - The Alert cleared and the team was able to correlate the alert and a high Spike in Upstream latency from AWS.\",\"aarQuestions\":\"Can the service owners update and attach a run book for this alert? Should the team look into readjusting the sensitivity of this alert if it keeps seeing the spikes in latency from AWS? Can the AAG team open up a work item with AWS to confirm that it is an upstream issue from AWS.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"STRIDE\",\"closedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"createdBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"modifiedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T20:31:45.897Z\",\"modifiedAt\":\"2025-03-14T20:31:45.897Z\",\"id\":\"f94905a8-897d-4918-b9cc-e02c11c63ba0\"},\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.210659+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984306211, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.211083+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306211, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:45.978Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000kHaUIAU\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. 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Can the AAG team open up a work item with AWS to confirm that it is an upstream issue from AWS.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"STRIDE\",\"closedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"createdBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"modifiedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T20:31:45.897Z\",\"modifiedAt\":\"2025-03-14T20:31:45.897Z\",\"id\":\"f94905a8-897d-4918-b9cc-e02c11c63ba0\"},\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.211172+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306257, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:46.205Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.257788+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306257, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.257789+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306257, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.257850+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984306257, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.257931+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306257, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.257976+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984306258, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.258084+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306258, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:46.205Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.258085+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306258, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.258102+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306258, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.258104+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984306258, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.258143+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741984306258, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:46.258363+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984310801, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:50.801761+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984310802, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-slack-actions'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:50.802105+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984310802, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:49.878Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. 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This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000kHaUIAU\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984310802, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-report-finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:50.803017+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984310802, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:50.803018+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984310803, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "No notification for icc-report-finished - {\"createdAt\":\"2025-03-14T20:31:49.878Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000kHaUIAU\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency.\",\"customerExperience\":\"N\/A flapping alert flowing from upstream AWS latency.\",\"immediateResolution\":\"Self Resolved - The Alert cleared and the team was able to correlate the alert and a high Spike in Upstream latency from AWS.\",\"aarQuestions\":\"Can the service owners update and attach a run book for this alert? Should the team look into readjusting the sensitivity of this alert if it keeps seeing the spikes in latency from AWS? Can the AAG team open up a work item with AWS to confirm that it is an upstream issue from AWS.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"STRIDE\",\"closedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"createdBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"modifiedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T20:31:45.897Z\",\"modifiedAt\":\"2025-03-14T20:31:45.897Z\",\"id\":\"f94905a8-897d-4918-b9cc-e02c11c63ba0\"},\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":{\"link\":\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:50.803099+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984311254, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:51.204Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tto1PYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T20:31:51.204Z\",\"recordId\":\"500EE00001Tto1PYAR\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"73029614\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:51.254393+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984311254, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:51.254434+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984311254, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:51.254552+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984311254, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:51.254692+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984311254, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received JSON event: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:51.254693+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984311254, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-gus-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:51.254694+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984311254, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: {\"localizer\":{\"locale\":\"en_US\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:51.254711+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984311254, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "GUS Response for icc-gus-response - {\"createdAt\":\"2025-03-14T20:31:51.204Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tto1PYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T20:31:51.204Z\",\"recordId\":\"500EE00001Tto1PYAR\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"73029614\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:51.254757+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984311256, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Slack actions consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:31:51.257023+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984320834, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:32:00.834618+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984320834, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:32:00.834667+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741984320834, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T20:32:00.834882+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741986198477, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:03:18.422Z\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:03:18.477818+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741986198477, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:03:18.477866+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741986198477, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:03:18.477903+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741986198477, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:03:18.478023+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741986198478, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:03:18.478099+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741986198478, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:03:18.478204+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741986198478, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:03:18.422Z\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:03:18.478205+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741986198478, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:03:18.478206+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741986198478, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:03:18.478206+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741986198478, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:03:18.478274+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741986198478, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:03:18.478468+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987095295, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:18:15.295894+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987095295, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:18:15.296919+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741987095296, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:18:15.296922+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987095356, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:18:15.356214+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987095356, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:18:15.356316+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741987095356, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:34:94)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T21:18:15.356503+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 The top-level `text` argument is missing in the request payload for a chat.postMessage call - It's a best practice to always provide a `text` argument when posting a message. The `text` is used in places where the content cannot be rendered such as: system push notifications, assistive technology such as screen readers, etc.", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T22:45:11.675418+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  web-api:WebClient:0 Additionally, the attachment-level `fallback` argument is missing in the request payload for a chat.postMessage call - To avoid this warning, it is recommended to always provide a top-level `text` argument when posting a message. Alternatively, you can provide an attachment-level `fallback` argument, though this is now considered a legacy field (see https:\/\/api.slack.com\/reference\/messaging\/attachments#legacy_fields for more details).", "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-14T22:45:11.675423+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998130865, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:10.815Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"prbNumber\":{\"sfid\":\"a4QEE00000067jZ2AQ\",\"valid\":true,\"gusIdentifier\":\"PRB-0027110\",\"value\":\"PRB-0027110\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B69l1YAB\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:22:10.815Z\",\"recordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:10.867310+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998130865, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:10.867311+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998130866, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:10.867311+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998130866, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:10.867312+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998130866, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:10.867312+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998130866, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='icc-notifier'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:10.867313+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998130866, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:10.815Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"prbNumber\":{\"sfid\":\"a4QEE00000067jZ2AQ\",\"valid\":true,\"gusIdentifier\":\"PRB-0027110\",\"value\":\"PRB-0027110\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B69l1YAB\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:22:10.815Z\",\"recordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:10.867313+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998130866, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:10.867316+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998130866, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:10.867316+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998130866, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:10.867316+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998130866, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Received JSON event: b9e8b642-7618-4548-927f-8ebc31271097" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:10.867317+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998130866, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Schema:  icc-prb-number-updated" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:10.867318+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998130866, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "Event Handler: {\"localizer\":{\"locale\":\"en_US\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:10.867318+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998130866, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "msg": "GUS Response for icc-prb-number-updated - {\"createdAt\":\"2025-03-15T00:22:10.815Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"prbNumber\":{\"sfid\":\"a4QEE00000067jZ2AQ\",\"valid\":true,\"gusIdentifier\":\"PRB-0027110\",\"value\":\"PRB-0027110\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B69l1YAB\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:22:10.815Z\",\"recordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:10.867318+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741998130960, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "Error", "message": "An API error occurred: not_in_channel", "stack": "Error: An API error occurred: not_in_channel\n    at platformErrorFromResult (\/app\/node_modules\/@slack\/web-api\/dist\/errors.js:62:33)\n    at WebClient.apiCall (\/app\/node_modules\/@slack\/web-api\/dist\/WebClient.js:181:56)\n    at process.processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n    at async SlackWrapper.getBookmarks (\/app\/build\/slack\/service\/slack.wrapper.js:76:16)\n    at async SlackWrapper.bookmarkLink (\/app\/build\/slack\/service\/slack.wrapper.js:91:27)\n    at async GusEventHandler.handleGusPrbUpdated (\/app\/build\/slack\/service\/handlers\/gusEventHandler.js:84:17)\n    at async GusEventHandler.handleEvent (\/app\/build\/slack\/service\/handlers\/gusEventHandler.js:34:21)\n    at async SlackNotifier.notify (\/app\/build\/slack\/service\/slack.notifier.js:36:17)\n    at async NotifyController.notifyAll (\/app\/build\/notify\/notifyController.js:10:9)\n    at async NotifierKafkaConsumer.handleNotifierEvent (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:54:9)", "code": "slack_webapi_platform_error", "data": { "ok": false, "error": "not_in_channel", "response_metadata": { "scopes": [ "app_mentions:read", "channels:join", "channels:manage", "channels:read", "chat:write", "chat:write.customize", "chat:write.public", "commands", "groups:read", "groups:write", "links:read", "links:write", "users:read", "users:read.email", "channels:history", "groups:history", "im:history", "mpim:history", "bookmarks:read", "bookmarks:write", "pins:read", "pins:write", "mpim:read", "workflow.steps:execute" ], "acceptedScopes": [ "bookmarks:read" ] } } }, "msg": "Error bookmarking link for GUS Problem a4QEE00000067jZ2AQ in channel C08HYLPF5HS" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:10.961395+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741998131057, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-notifier", "err": { "type": "Error", "message": "An API error occurred: is_archived", "stack": "Error: An API error occurred: is_archived\n    at platformErrorFromResult (\/app\/node_modules\/@slack\/web-api\/dist\/errors.js:62:33)\n    at WebClient.apiCall (\/app\/node_modules\/@slack\/web-api\/dist\/WebClient.js:181:56)\n    at process.processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n    at async SlackWrapper.postMessage (\/app\/build\/slack\/service\/slack.wrapper.js:64:16)\n    at async GusEventHandler.handleGusPrbUpdated (\/app\/build\/slack\/service\/handlers\/gusEventHandler.js:102:17)\n    at async GusEventHandler.handleEvent (\/app\/build\/slack\/service\/handlers\/gusEventHandler.js:34:21)\n    at async SlackNotifier.notify (\/app\/build\/slack\/service\/slack.notifier.js:36:17)\n    at async NotifyController.notifyAll (\/app\/build\/notify\/notifyController.js:10:9)\n    at async NotifierKafkaConsumer.handleNotifierEvent (\/app\/build\/kafka\/consumer\/notifier\/NotifierKafkaConsumer.js:54:9)", "code": "slack_webapi_platform_error", "data": { "ok": false, "error": "is_archived", "response_metadata": { "scopes": [ "app_mentions:read", "channels:join", "channels:manage", "channels:read", "chat:write", "chat:write.customize", "chat:write.public", "commands", "groups:read", "groups:write", "links:read", "links:write", "users:read", "users:read.email", "channels:history", "groups:history", "im:history", "mpim:history", "bookmarks:read", "bookmarks:write", "pins:read", "pins:write", "mpim:read", "workflow.steps:execute" ], "acceptedScopes": [ "chat:write" ] } } }, "msg": "Error posting message for GUS Problem undefined in channel C08HYLPF5HS" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:11.058087+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998161902, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2763075584,\"uptime\":1818040.23,\"totalMem\":4018151424,\"loadavg\":[3.03,0.88,0.34],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":28281930,\"nice\":16140,\"sys\":4553820,\"idle\":1779669630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":28102170,\"nice\":15220,\"sys\":4575000,\"idle\":1779714100,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6024,\"sum\":59387}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:41.902820+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998161902, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:22:41.902853+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998221902, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2756608000,\"uptime\":1818100.23,\"totalMem\":4018151424,\"loadavg\":[1.11,0.72,0.31],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":28282670,\"nice\":16140,\"sys\":4553970,\"idle\":1779728570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":28102870,\"nice\":15220,\"sys\":4575180,\"idle\":1779773050,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5992,\"sum\":59629}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:23:41.902767+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998221902, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:23:41.902885+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998410302, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Connected to Redis" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:26:50.302256+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998410302, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Redis client ready" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:26:50.302946+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998461902, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2789494784,\"uptime\":1818340.23,\"totalMem\":4018151424,\"loadavg\":[0.07,0.33,0.24],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":28285490,\"nice\":16140,\"sys\":4554590,\"idle\":1779964510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":28105410,\"nice\":15220,\"sys\":4575740,\"idle\":1780008990,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5999,\"sum\":59628}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:27:41.902794+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998461902, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:27:41.902900+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998521902, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2789560320,\"uptime\":1818400.23,\"totalMem\":4018151424,\"loadavg\":[0.03,0.27,0.22],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":28286280,\"nice\":16140,\"sys\":4554720,\"idle\":1780023560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":28105970,\"nice\":15220,\"sys\":4575860,\"idle\":1780068050,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5988,\"sum\":59635}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:28:41.902823+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998521902, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-notifier' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:28:41.902880+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998581902, "pid": 70, "hostname": "dyno-030085e3-90d6-4842-a32b-e00e8032c402", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-notifier' to topic 'metrics': {\"service\":\"icc-notifier\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2791542784,\"uptime\":1818460.23,\"totalMem\":4018151424,\"loadavg\":[0.01,0.22,0.2],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":28286830,\"nice\":16140,\"sys\":4554820,\"idle\":1780082660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":28106460,\"nice\":15220,\"sys\":4576010,\"idle\":1780127080,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5992,\"sum\":59633}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "23e9e8f0-d617-41d4-92c1-a6a658b31c6c", "agent_timestamp": "2025-03-15T00:29:41.902771+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "app.1", "app": "icc-notifier-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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