Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 04:55:20', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741928120041,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741928360149,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 05:40:21', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741930821009,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 05:43:21', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741931001089,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 05:44:21', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741931421237,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:07:14', STRUCTURED-DATA: '-',
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741932436409,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:07:16', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741932436410,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-slack-channel-invite-users correctly routed"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741932436410,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741932436410,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-created' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741932442037,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-reporting'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741932447366,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:07:32', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741932452364,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId a05b892f-42af-451f-81f4-65c23e87e2a6, docId VPAAAAHMkhB, caseNumber 73013389"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:07:47', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741932467363,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:08:21', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741932501561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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msg: '{"level":20,"time":1741932613600,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:10:13.584Z\",\"user\":{\"id\":\"450e2adb-d1a1-4c12-8d91-b0146f01d230\",\"email\":\"vivekraja.rajendran@salesforce.com\",\"active\":true,\"name\":\"Vivekraja Rajendran\",\"firstName\":\"Vivekraja\",\"lastName\":\"Rajendran\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hqf0IAA\",\"slackUserId\":\"WAYCCR9EJ\",\"createdBy\":\"vivekraja.rajendran@salesforce.com\",\"modifiedBy\":\"vivekraja.rajendran@salesforce.com\",\"createdAt\":\"2022-06-07T05:45:40.981Z\",\"modifiedAt\":\"2022-06-07T05:45:40.981Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:10.545Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https://tel.meet/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/rTPjASvaSknc\",\"engagedAt\":\"2025-03-14T06:07:26.667Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T06:07:33.477Z\"},\"eventObj\":{\"id\":\"239c1161-abe6-4ca8-a8ff-9631f4c9c887\",\"serviceId\":\"PESOBA9\",\"serviceName\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PESOBA9\",\"responderName\":\"Mahesh Kumar Bolagum\",\"responderId\":\"PIJG51K\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PIJG51K\",\"incidentNumber\":\"14006377\",\"incidentTitle\":\"Incident: Sherlock_APT Degradation Alert for usa790\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for usa790\\nSeverity: Sev2\\nSlack Channel: #icc-73013389\\nBridge URL: https://meet.google.com/sty-wbts-gud\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https://tel.meet/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q1JGA7PT10NDLQ\",\"success\":true,\"pageTimestamp\":\"2025-03-14T06:10:13.522Z\",\"pdData\":{\"incident\":{\"incident_number\":14006377,\"title\":\"Incident: Sherlock_APT Degradation Alert for usa790\",\"description\":\"Incident: Sherlock_APT Degradation Alert for usa790\",\"created_at\":\"2025-03-14T06:10:13Z\",\"updated_at\":\"2025-03-14T06:10:13Z\",\"status\":\"triggered\",\"incident_key\":\"e34bc06126394b8fa65a1104b5935ca3\",\"service\":{\"id\":\"PESOBA9\",\"type\":\"service_reference\",\"summary\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PESOBA9\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PESOBA9\"},\"assignments\":[{\"at\":\"2025-03-14T06:10:13Z\",\"assignee\":{\"id\":\"PIJG51K\",\"type\":\"user_reference\",\"summary\":\"Mahesh Kumar Bolagum\",\"self\":\"https://api.pagerduty.com/users/PIJG51K\",\"html_url\":\"https://salesforce.pagerduty.com/users/PIJG51K\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T06:10:13Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"R02WF0QL5M16YTVSGYPJS6ICMW\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/R02WF0QL5M16YTVSGYPJS6ICMW\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q1JGA7PT10NDLQ/log_entries/R02WF0QL5M16YTVSGYPJS6ICMW\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P5H25IT\",\"type\":\"escalation_policy_reference\",\"summary\":\"DSR Database Operations\",\"self\":\"https://api.pagerduty.com/escalation_policies/P5H25IT\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/P5H25IT\"},\"teams\":[{\"id\":\"PF0V5OX\",\"type\":\"team_reference\",\"summary\":\"GUS: CRM Database Sustaining Engineering\",\"self\":\"https://api.pagerduty.com/teams/PF0V5OX\",\"html_url\":\"https://salesforce.pagerduty.com/teams/PF0V5OX\"}],\"impacted_services\":[{\"id\":\"PESOBA9\",\"type\":\"service_reference\",\"summary\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PESOBA9\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PESOBA9\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T06:20:13Z\"},{\"type\":\"resolve\",\"at\":\"2025-03-15T06:10:13Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PESOBA9\",\"type\":\"service_reference\",\"summary\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PESOBA9\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PESOBA9\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q1JGA7PT10NDLQ\",\"type\":\"incident\",\"summary\":\"[#14006377] Incident: Sherlock_APT Degradation Alert for usa790\",\"self\":\"https://api.pagerduty.com/incidents/Q1JGA7PT10NDLQ\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q1JGA7PT10NDLQ\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for usa790\\nSeverity: Sev2\\nSlack Channel: #icc-73013389\\nBridge URL: https://meet.google.com/sty-wbts-gud\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https://tel.meet/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\\nAdditional Details: \"}}},\"responderEmail\":\"maheshkumar@salesforce.com\"}}"}'
escaped msg: '{"level":20,"time":1741932613600,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:10:13.584Z\",\"user\":{\"id\":\"450e2adb-d1a1-4c12-8d91-b0146f01d230\",\"email\":\"vivekraja.rajendran@salesforce.com\",\"active\":true,\"name\":\"Vivekraja Rajendran\",\"firstName\":\"Vivekraja\",\"lastName\":\"Rajendran\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hqf0IAA\",\"slackUserId\":\"WAYCCR9EJ\",\"createdBy\":\"vivekraja.rajendran@salesforce.com\",\"modifiedBy\":\"vivekraja.rajendran@salesforce.com\",\"createdAt\":\"2022-06-07T05:45:40.981Z\",\"modifiedAt\":\"2022-06-07T05:45:40.981Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:10.545Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https://tel.meet/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/rTPjASvaSknc\",\"engagedAt\":\"2025-03-14T06:07:26.667Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T06:07:33.477Z\"},\"eventObj\":{\"id\":\"239c1161-abe6-4ca8-a8ff-9631f4c9c887\",\"serviceId\":\"PESOBA9\",\"serviceName\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PESOBA9\",\"responderName\":\"Mahesh Kumar Bolagum\",\"responderId\":\"PIJG51K\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PIJG51K\",\"incidentNumber\":\"14006377\",\"incidentTitle\":\"Incident: Sherlock_APT Degradation Alert for usa790\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for usa790\\nSeverity: Sev2\\nSlack Channel: #icc-73013389\\nBridge URL: https://meet.google.com/sty-wbts-gud\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https://tel.meet/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q1JGA7PT10NDLQ\",\"success\":true,\"pageTimestamp\":\"2025-03-14T06:10:13.522Z\",\"pdData\":{\"incident\":{\"incident_number\":14006377,\"title\":\"Incident: Sherlock_APT Degradation Alert for usa790\",\"description\":\"Incident: Sherlock_APT Degradation Alert for usa790\",\"created_at\":\"2025-03-14T06:10:13Z\",\"updated_at\":\"2025-03-14T06:10:13Z\",\"status\":\"triggered\",\"incident_key\":\"e34bc06126394b8fa65a1104b5935ca3\",\"service\":{\"id\":\"PESOBA9\",\"type\":\"service_reference\",\"summary\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PESOBA9\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PESOBA9\"},\"assignments\":[{\"at\":\"2025-03-14T06:10:13Z\",\"assignee\":{\"id\":\"PIJG51K\",\"type\":\"user_reference\",\"summary\":\"Mahesh Kumar Bolagum\",\"self\":\"https://api.pagerduty.com/users/PIJG51K\",\"html_url\":\"https://salesforce.pagerduty.com/users/PIJG51K\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T06:10:13Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"R02WF0QL5M16YTVSGYPJS6ICMW\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/R02WF0QL5M16YTVSGYPJS6ICMW\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q1JGA7PT10NDLQ/log_entries/R02WF0QL5M16YTVSGYPJS6ICMW\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P5H25IT\",\"type\":\"escalation_policy_reference\",\"summary\":\"DSR Database Operations\",\"self\":\"https://api.pagerduty.com/escalation_policies/P5H25IT\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/P5H25IT\"},\"teams\":[{\"id\":\"PF0V5OX\",\"type\":\"team_reference\",\"summary\":\"GUS: CRM Database Sustaining Engineering\",\"self\":\"https://api.pagerduty.com/teams/PF0V5OX\",\"html_url\":\"https://salesforce.pagerduty.com/teams/PF0V5OX\"}],\"impacted_services\":[{\"id\":\"PESOBA9\",\"type\":\"service_reference\",\"summary\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PESOBA9\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PESOBA9\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T06:20:13Z\"},{\"type\":\"resolve\",\"at\":\"2025-03-15T06:10:13Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PESOBA9\",\"type\":\"service_reference\",\"summary\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PESOBA9\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PESOBA9\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q1JGA7PT10NDLQ\",\"type\":\"incident\",\"summary\":\"[#14006377] Incident: Sherlock_APT Degradation Alert for usa790\",\"self\":\"https://api.pagerduty.com/incidents/Q1JGA7PT10NDLQ\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q1JGA7PT10NDLQ\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for usa790\\nSeverity: Sev2\\nSlack Channel: #icc-73013389\\nBridge URL: https://meet.google.com/sty-wbts-gud\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https://tel.meet/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\\nAdditional Details: \"}}},\"responderEmail\":\"maheshkumar@salesforce.com\"}}"}'
inputname: drain rawmsg: '<190>1 2025-03-14T06:10:13.601036+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741932613600,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:10:13.584Z\",\"user\":{\"id\":\"450e2adb-d1a1-4c12-8d91-b0146f01d230\",\"email\":\"vivekraja.rajendran@salesforce.com\",\"active\":true,\"name\":\"Vivekraja Rajendran\",\"firstName\":\"Vivekraja\",\"lastName\":\"Rajendran\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hqf0IAA\",\"slackUserId\":\"WAYCCR9EJ\",\"createdBy\":\"vivekraja.rajendran@salesforce.com\",\"modifiedBy\":\"vivekraja.rajendran@salesforce.com\",\"createdAt\":\"2022-06-07T05:45:40.981Z\",\"modifiedAt\":\"2022-06-07T05:45:40.981Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:10.545Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https://tel.meet/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/rTPjASvaSknc\",\"engagedAt\":\"2025-03-14T06:07:26.667Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T06:07:33.477Z\"},\"eventObj\":{\"id\":\"239c1161-abe6-4ca8-a8ff-9631f4c9c887\",\"serviceId\":\"PESOBA9\",\"serviceName\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PESOBA9\",\"responderName\":\"Mahesh Kumar Bolagum\",\"responderId\":\"PIJG51K\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PIJG51K\",\"incidentNumber\":\"14006377\",\"incidentTitle\":\"Incident: Sherlock_APT Degradation Alert for usa790\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for usa790\\nSeverity: Sev2\\nSlack Channel: #icc-73013389\\nBridge URL: https://meet.google.com/sty-wbts-gud\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; 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Debug line with all properties:
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Debug line with all properties:
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$/:

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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741932690397,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-usd-resource-deleted correctly routed"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741932690414,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741932690414,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:11:30', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741932690468,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:11:30', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741932695465,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741932695466,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId VPAAAAHMkhB"}'
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741932695466,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: a05b892f-42af-451f-81f4-65c23e87e2a6-gus-casenumber - value: [object Promise]"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:11:35', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741932695467,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId a05b892f-42af-451f-81f4-65c23e87e2a6, docId VPAAAAHMkhB, caseNumber 73013389"}'
escaped msg: '{"level":20,"time":1741932695467,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId a05b892f-42af-451f-81f4-65c23e87e2a6, docId VPAAAAHMkhB, caseNumber 73013389"}'
inputname: drain rawmsg: '<190>1 2025-03-14T06:11:35.467480+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741932695467,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId a05b892f-42af-451f-81f4-65c23e87e2a6, docId VPAAAAHMkhB, caseNumber 73013389"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:11:35', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741933053350,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:20:26', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741933226420,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:20:26', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:20:33', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741933233186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: VPAAAAHMkhB"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:20:33', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741933233186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId VPAAAAHMkhB"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741933233186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId a05b892f-42af-451f-81f4-65c23e87e2a6, docId VPAAAAHMkhB, event {\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T06:20:33.133Z\",\"recordId\":\"500EE00001TrlEAYAZ\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"caseNumber\":\"73013389\"}"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:20:33', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741933233186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: a05b892f-42af-451f-81f4-65c23e87e2a6-gus-casenumber - value: [object Promise]"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:20:33', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741933233187,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId a05b892f-42af-451f-81f4-65c23e87e2a6, docId VPAAAAHMkhB, caseNumber 73013389"}'
escaped msg: '{"level":20,"time":1741933233187,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId a05b892f-42af-451f-81f4-65c23e87e2a6, docId VPAAAAHMkhB, caseNumber 73013389"}'
inputname: drain rawmsg: '<190>1 2025-03-14T06:20:33.187812+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741933233187,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId a05b892f-42af-451f-81f4-65c23e87e2a6, docId VPAAAAHMkhB, caseNumber 73013389"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:20:57', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741933257281,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:20:57', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741933690448,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-page-response correctly routed"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741934006406,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:33:26', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:33:26', STRUCTURED-DATA: '-',
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If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T06:23:27.020Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"WAXFK7KDY\\\",\\\"sentBy\\\":\\\"Clifford Ng\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T05:47:00.000Z\\\",\\\"duration\\\":\\\"26 minutes\\\",\\\"incidentCommander\\\":\\\"Vivekraja Rajendran\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAYCCR9EJ\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"APT spike on usa790 (single tenant cell).\\\",\\\"actions\\\":\\\"CDSE has been paged.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:12:31.816Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"mwvtqa-nns37-6kvflq-5ek5x8-1741934004006\\\",\\\"client\\\":\\\"icc-ui\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T06:33:25.123Z\",\"user\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; 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If you require or have any additional information related to resolution of this incident, plea'
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If you require or have any additional information related to resolution of this incident, plea'
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If you require or have any additional information related to resolution of this incident, plea'
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If you require or have any additional information related to resolution of this incident, plea", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T06:33:26.408578+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } } }
$.:{ "app_id": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "source": "app", "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "team": "ICC", "service": "icc", "sourcetype": "-", "environment": "-", "cloud": "ACE", "business_unit": "Heroku", "type": "log", "inc": 0, "format": "text", "dnr": "false", "dynadir": "debug" }
$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 06:33:26', STRUCTURED-DATA: '-',
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inputname: drain rawmsg: '<190>1 2025-03-14T06:33:26.408578+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - se join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T06:23:27.020Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/sty-wbts-gud\",\"sentBySlackUserId\":\"WAXFK7KDY\",\"sentBy\":\"Clifford Ng\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T05:47:00.000Z\",\"duration\":\"26 minutes\",\"incidentCommander\":\"Vivekraja Rajendran\",\"incidentCommanderSlackUserId\":\"WAYCCR9EJ\",\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"APT spike on usa790 (single tenant cell).\",\"actions\":\"CDSE has been paged.\"},\"sentAt\":\"2025-03-14T06:12:31.816Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"mwvtqa-nns37-6kvflq-5ek5x8-1741934004006\",\"client\":\"icc-ui\"},\"encoder\":\"json\",\"eventType\":\"icc-internal-comms-request\",\"payload\":{\"createdAt\":\"2025-03-14T06:33:25.123Z\",\"user\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; 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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:00:29', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:05:22', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741935922601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:07:22', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:07:22', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741936042629,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
escaped msg: '{"level":30,"time":1741936042629,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
inputname: drain rawmsg: '<190>1 2025-03-14T07:07:22.629673+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741936042629,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:09:24', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741936164962,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:09:24', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741936164962,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-reporting'"}'
escaped msg: '{"level":30,"time":1741936164962,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:09:24', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741936164963,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:09:24', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741936164963,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-incident-to-cis-request"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:09:24', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741936164963,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-incident-to-cis-request is not consumed by icc-reporting."}'
inputname: drain rawmsg: '<190>1 2025-03-14T07:09:24.963226+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741936164963,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-incident-to-cis-request is not consumed by icc-reporting."}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:09:24', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741936164963,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-incident-to-cis-request correctly routed"}'
escaped msg: '{"level":30,"time":1741936164963,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-incident-to-cis-request correctly routed"}'
inputname: drain rawmsg: '<190>1 2025-03-14T07:09:24.963226+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741936164963,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-incident-to-cis-request correctly routed"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:09:24', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741936164963,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
escaped msg: '{"level":20,"time":1741936164963,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
inputname: drain rawmsg: '<190>1 2025-03-14T07:09:24.963409+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741936164963,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:09:24', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741936164964,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-ctc-lock-release-request is not consumed by icc-reporting."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741936164964,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-ctc-lock-release-request correctly routed"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741936164964,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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TIMESTAMP: 'Mar 14 07:09:24', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:09:24', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741936164965,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentResolved for id a05b892f-42af-451f-81f4-65c23e87e2a6 and docId VPAAAAHMkhB"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:09:24', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741936164965,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: a05b892f-42af-451f-81f4-65c23e87e2a6-incident-info"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:09:24', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741936164966,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: a05b892f-42af-451f-81f4-65c23e87e2a6-gus-casenumber - value: [object Promise]"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:09:26', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741936166841,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:09:26', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741936166841,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-reporting'"}'
escaped msg: '{"level":30,"time":1741936166841,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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$/:

Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:18:22', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741936702837,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741936765806,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:19:25', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741936765806,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-reporting'"}'
escaped msg: '{"level":30,"time":1741936765806,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-reporting'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:19:25', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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This is resulting in increase in DB total time contributed by wait_sql_lock. By 06:30 UTC, all the requests cleared and APT went down to normal level. This a repeat issue and CIC Sev1 team was engaged on the bridge to take it up with the customer success manager, as it is self inflicted by the customer and there's no action from Salesforce end other than to implement manual throttle. Start time: 05:47 UTC OOI (Out of Impact): 06:30 UTC Customer Cases: None (only outbound case from Salesforce) Trust: https://status.salesforce.com/incidents/10013895\",\"detectedTime\":\"2025-03-14T06:04:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T05:47:00.000Z\",\"impactEndTime\":\"2025-03-14T06:30:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https://tel.meet/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"modifiedAt\":\"2025-03-14T06:26:35.485Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"id\":\"2f55bcb2-e3c1-462a-9662-46b35d022255\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ff7013ac-ffc0-4ddd-adda-fa31e689aa28\",\"email\":\"skadur@salesforce.com\",\"active\":true,\"name\":\"Sushan Kadur\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002V5lRYAS\",\"slackUserId\":\"U02PV4P0HQT\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-01-11T21:56:42.287Z\",\"modifiedAt\":\"2023-01-17T03:50:43.685Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T06:26:35.485Z\",\"modifiedAt\":\"2025-03-14T06:26:35.485Z\",\"createdBy\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"modifiedBy\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"id\":\"4348d76a-3b4f-4336-96c4-e9d954e73a94\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/rTPjASvaSknc\",\"engagedAt\":\"2025-03-14T06:07:26.667Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T07:09:32.122Z\"},\"eventObj\":[],\"requestId\":\"vp65sj-6l2pil-4494h-nusb49-1741936831340\",\"client\":\"icc-ui\"}"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741936832474,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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TIMESTAMP: 'Mar 14 07:20:32', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:20:32', STRUCTURED-DATA: '-',
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TIMESTAMP: 'Mar 14 07:20:32', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741936832476,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: a05b892f-42af-451f-81f4-65c23e87e2a6-incident-info"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:20:32', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741936832521,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:20:32', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741936832521,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'"}'
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:20:32', STRUCTURED-DATA: '-',
msg: '{"level":50,"time":1741936832521,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}'
escaped msg: '{"level":50,"time":1741936832521,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}'
inputname: drain rawmsg: '<190>1 2025-03-14T07:20:32.521547+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":50,"time":1741936832521,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}'
$!:{ "metadata": { "httpheaders": { "host": "icc-log-drain.herokuapp.com", "user-agent": "log-shuttle\/ (go1.21.9; linux; amd64; gc)", "transfer-encoding": "chunked", "accept-encoding": "gzip", "content-type": "application\/logplex-1", "logplex-msg-count": "41", "server": "Heroku", "via": "1.1 spaces-router (bc46c658aac4)", "x-forwarded-for": "35.94.252.80", "x-forwarded-port": "443", "x-forwarded-proto": "https", "x-request-id": "d05a3c06-3be7-4715-a1a5-230cf5a2979d", "x-request-start": "1741936832855" }, "queryparams": { "cloud": "ACE", "team": "ICC", "service": "icc", "space": "icc-production-shield-oregon" } }, "data": { "event": { "level": 50, "time": 1741936832521, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:20:32.521547+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } } }
$.:{ "app_id": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "source": "app", "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "team": "ICC", "service": "icc", "sourcetype": "-", "environment": "-", "cloud": "ACE", "business_unit": "Heroku", "type": "log", "inc": 0, "format": "json", "jsonmsg": { "level": 50, "time": 1741936832521, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "dnr": "false", "dynadir": "debug" }
$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:20:35', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741936835654,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"exportSlackMessages internalSlackMessages for docId VPAAAAHMkhB - [{\"date\":\"1741932434.777729\",\"message\":\"<Incident Command Center> has joined the channel\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932435.052309\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Sherlock_APT Degradation Alert for usa790\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932435.261839\",\"message\":\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\n\\nVisit *ICC App Home* (<slack://app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932436.593359\",\"message\":\"<@WAYCCR9EJ> has joined the channel\",\"username\":\"Vivekraja Rajendran\",\"replies\":[]},{\"date\":\"1741932436.936569\",\"message\":\"<HawkEye> has joined the channel\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932437.090799\",\"message\":\"<Fawkes> has joined the channel\",\"username\":\"Fawkes\",\"replies\":[]},{\"date\":\"1741932437.178279\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Sherlock_APT Degradation Alert for usa790 | <https://meet.google.com/sty-wbts-gud>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932437.204269\",\"message\":\"<SR-Scheduler> has joined the channel\",\"username\":\"SR-Scheduler\",\"replies\":[]},{\"date\":\"1741932437.306339\",\"message\":\"<ROB> has joined the channel\",\"username\":\"ROB\",\"replies\":[]},{\"date\":\"1741932437.401879\",\"message\":\"<Ask Site Switch> has joined the channel\",\"username\":\"Ask Site Switch\",\"replies\":[]},{\"date\":\"1741932437.499359\",\"message\":\"<AIOpsAgent> has joined the channel\",\"username\":\"AIOpsAgent\",\"replies\":[]},{\"date\":\"1741932437.595439\",\"message\":\"Bridge Added\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932442.191909\",\"message\":\"has renamed the channel from \\\"icc-a05b892f-42af-451f-81f4-65c23e87e2a6\\\" to \\\"icc-73013389\\\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932447.121759\",\"message\":\"SiteReliability just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932447.125019\",\"message\":\"SiteReliability updated status from *New* to *In Progress*. Let's get to work!\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932447.476359\",\"message\":\"SiteReliability just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932452.035799\",\"message\":\"Incident Causation Analysis for usa790 | *Summary* | • Impacted service(s): Core App, DB - refer to thread for more details\\n• 254.10.6 release done on 2025-03-14 04:00:00 UTC - 1 hours and 37 minutes ago\\n *Time Range:* 2025-03-14 05:37:30 to 2025-03-14 06:07:30 UTC *Root Causal Node:* _`High DB Active Sessions`_ \\n*Probable Causal Paths:*\\n1. _High DB Active Sessions_ :red-arrow-left-right: _High APT (No MQ)_\\n *Impacted Metric(s)*:\\n```High APT (No MQ): 05:47 - In Progress (20 mins)\\nHigh Open File Descriptors: 05:35 - 06:05 (30 mins)\\nHigh DB Active Sessions - Node 1: 05:50 - 05:55 (5 mins)\\n``` *Links:* [<https://podtap.internal.salesforce.com/?pod=usa790|Podtap>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/dpZDzkSGz/prod-app-osstats?from=1741930650841&to=1741932450841&var-substrate=AWS&var-pod=All&var-falcon_instance=aws-prod21-useast2&var-functional_domain=core1&var-cell=usa790|CASP - OS Stats>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/EKnBADdVk/apt-dashboard-1p-falcon?orgId=1&var-falcon_instance=aws-prod21-useast2&var-cell=usa790&var-functional_domain=core1&from=1741930650841&to=1741932450841|CASP - APT Grafana Dashboard>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/Z5DVVJEzf/search-service-health?from=1741930650841&to=1741932450841&var-datacenter=aws-prod21-useast2&var-fdi=core1&var-falconCell=usa790|Search - Health Dashboard>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/EnOHu4Q4z/searchops-t8c-seas?from=1741930650841&to=1741932450841&var-pod=usa790&var-core_fi=aws-prod21-useast2|Search - T8C>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/NPl7ISd4z/cuj-triage-for-hyperforce?from=1741930650841&to=1741932450841&var-cell=usa790|CUJ Triage>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/7ZfDaZ37z/cuj-summary?orgId=1|CUJ Summary>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/-0002ffnk/golden-eye-core?from=1741930650841&to=1741932450841&var-substrate=aws&var-falcon_instance=aws-prod21-useast2&var-functional_domain_instance=core1&var-cell=usa790|Golden Eye>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/yUh780xPOTRsUZGz18230z/sre-falcon-events-visualisation?from=1741930650841&to=1741932450841&var-cell=usa790|SR - Event Visualization>][<https://splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-GB/app/search/search?q=search%20%60corepods%28usa790%29%60%20earliest%3D03/14/2025%3A05%3A37%3A30%20latest%3D03/14/2025%3A06%3A07%3A30%20logRecordType%3Dmq%2A|MQ Client Log>][<https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-GB/app/search/search?q=search%20%28index%3Ddistapps%29%20earliest%3D03/14/2025%3A05%3A37%3A30%20latest%3D03/14/2025%3A06%3A07%3A30%20falcon_instance%3Daws-prod%2A%20k8s_namespace%3Dqpid%20k8s_container_name%3D%2A%20cell%3Dusa790%20qpidbrkr%20%7C%20search%20NOT%20%22Bytes%20credit%22|Qpid Broker Log>] [<https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-GB/app/search/search?q=search%20%28index%3Ddistapps%29%20earliest%3D03/14/2025%3A05%3A37%3A30%20latest%3D03/14/2025%3A06%3A07%3A30%20functional_domain%3D%22core1%22%20k8s_namespace%3Dqpid%20k8s_container_name%3D%22%2Aqpid%2A%22%20k8s_pod_name%3D%22%2A-qpid%2A%22%20cell%3Dusa790%20source%3Dstdout%20sourcetype%3Dmessage-queue%20%7C%20search%20%22%5Bsafepoint%20%20%20%20%20%20%5D%22%20%7C%20rex%20field%3D_raw%20%22.%2Astopped%3A%20%28%3F%3Celapsed%3E%5B%5Bfloat%5D%5D%29%20seconds.%2A%22%20%7C%20search%20elapsed%20%3E%200.5%20%7C%20timechart%20limit%3D0%20span%3D5m%20exactperc99%28elapsed%29%20as%20p90%20by%20k8s_pod_name|Qpid JVM Log>][<https://splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/publicSharing/newapt?form.instance=usa790&form.input_time.earliest=1741930650&form.input_time.latest=1741932450&form.aptlimit=500&form.aptDuration=5|CASP - APT Splunk Dashboard>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/E93RvqEVz/falcon-causal-graph-metrics?from=1741930650841&to=1741932450841&var-substrate=aws&var-fi=aws-prod21-useast2&var-fd=core1&var-cell=usa790&var-hosts=*|All Causal Metrics>] Was this helpful !! Yes button No button Feedback/Feature Request button ICA UI :external-link: button\",\"username\":\"HawkEye\",\"replies\":[{\"date\":\"1741932453.324919\",\"message\":\" | *Core App* | :critical: :emoji-todo_done: • Single Org Impact: True\\n• APT Org-wise breakdown\\n```Single Org Impact: True\\n\\nTop 3 Org_ID : Organization APT(ms) : Excluding APT(ms) : Contribution(%)\\n00DF00000005Djn : 973.25 : 77.79 : 91.02``` • High APT impact is detected from `05:47` to `06:07` (from causal graph), with dissection below:\\n```893ms APT\\n805ms sdb_dbtime\\n712ms dbTotalTime\\n145ms cpuTime\\n37ms memcached``` • 9 host(s) are impacted by APT:\\n```usa790-casam-app-green-5c4f69d5dc-4pk9b, usa790-casam-app-green-5c4f69d5dc-c98fj, usa790-casam-app-green-5c4f69d5dc-dkc4m, usa790-casam-app-green-5c4f69d5dc-glb7f, usa790-casam-app-green-5c4f69d5dc-ksl24 & others``` • 3 node(s) are impacted by APT:\\n```Node 1, Node 2, Node 3``` • 2 log record type(s) are impacted by APT:\\n```V, vfrmt``` • Top `5` URNs impacted by APT, by total runtime, are:\\n```94760s /apexremote\\n1736s /apex/CaseDetail_Member_VF_HUM\\n979s /apex/CaseDetailRedirect_VF_HUM\\n873s /apex/HUMCaseActionLaunch\\n634s /apex/caseEdit_VF_HUM``` \",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932456.120059\",\"message\":\" | *FEES Swimlanes* | :emoji-todo_done: • Spinnaker Deployment details \\n```Spinnaker deployments from last 24 hours \\nApplication:  Time (UTC) :  Status  \\nsdbsdbrestore : 05:22 AM on 14 Mar : failed(link1)\\ncasamcoreapp : 04:21 AM on 14 Mar : completed(link2)``` <https://ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl/#/applications/sdbsdbrestore/executions/details/01JP9H7QVV5DZ8XEW72FT615Y1|Link 1> | <https://ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl/#/applications/casamcoreapp/executions/details/01JP9CFE0MM8QVW0BXD73DTV2V|Link 2>\\n• AWS Event details \\n```AWS Events in last 7 Days\\nImpacted Service: Impacted Feature:  Status : Latest Notification Timestamp \\nEC2 : AWS_EC2_INSTANCE_AVAILABILITY_ISSUE: closed: 09:21 PM on 11 Mar\\nEC2 : AWS_EC2_OPERATIONAL_ISSUE: closed: 09:25 PM on 11 Mar\\nRDS : AWS_RDS_PLANNED_LIFECYCLE_EVENT: UPCOMING: 01:36 AM on 14 Mar``` • No K8s Event details in past an hour\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932459.114299\",\"message\":\" | *Connection Pool* | :emoji-todo_done: • No issues detected in this swim-lane\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932462.512679\",\"message\":\" | *Database* | :warning: :emoji-todo_done: • On Node `1`, WAIT wait/s is/are causing active session spike. Avg Active sessions are `158.28` at `2025-03-14` `05:55:00.000` respectively.\\n```ROW_LOCK:\\nEvent: wait_sql_lock-\\nNothing is standing out. But some row lock is present, please find the details in the attached file.'
escaped msg: '{"level":20,"time":1741936835654,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"exportSlackMessages internalSlackMessages for docId VPAAAAHMkhB - [{\"date\":\"1741932434.777729\",\"message\":\"<Incident Command Center> has joined the channel\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932435.052309\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Sherlock_APT Degradation Alert for usa790\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932435.261839\",\"message\":\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\n\\nVisit *ICC App Home* (<slack://app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932436.593359\",\"message\":\"<@WAYCCR9EJ> has joined the channel\",\"username\":\"Vivekraja Rajendran\",\"replies\":[]},{\"date\":\"1741932436.936569\",\"message\":\"<HawkEye> has joined the channel\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932437.090799\",\"message\":\"<Fawkes> has joined the channel\",\"username\":\"Fawkes\",\"replies\":[]},{\"date\":\"1741932437.178279\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Sherlock_APT Degradation Alert for usa790 | <https://meet.google.com/sty-wbts-gud>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932437.204269\",\"message\":\"<SR-Scheduler> has joined the channel\",\"username\":\"SR-Scheduler\",\"replies\":[]},{\"date\":\"1741932437.306339\",\"message\":\"<ROB> has joined the channel\",\"username\":\"ROB\",\"replies\":[]},{\"date\":\"1741932437.401879\",\"message\":\"<Ask Site Switch> has joined the channel\",\"username\":\"Ask Site Switch\",\"replies\":[]},{\"date\":\"1741932437.499359\",\"message\":\"<AIOpsAgent> has joined the channel\",\"username\":\"AIOpsAgent\",\"replies\":[]},{\"date\":\"1741932437.595439\",\"message\":\"Bridge Added\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932442.191909\",\"message\":\"has renamed the channel from \\\"icc-a05b892f-42af-451f-81f4-65c23e87e2a6\\\" to \\\"icc-73013389\\\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932447.121759\",\"message\":\"SiteReliability just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932447.125019\",\"message\":\"SiteReliability updated status from *New* to *In Progress*. Let's get to work!\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932447.476359\",\"message\":\"SiteReliability just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932452.035799\",\"message\":\"Incident Causation Analysis for usa790 | *Summary* | • Impacted service(s): Core App, DB - refer to thread for more details\\n• 254.10.6 release done on 2025-03-14 04:00:00 UTC - 1 hours and 37 minutes ago\\n *Time Range:* 2025-03-14 05:37:30 to 2025-03-14 06:07:30 UTC *Root Causal Node:* _`High DB Active Sessions`_ \\n*Probable Causal Paths:*\\n1. _High DB Active Sessions_ :red-arrow-left-right: _High APT (No MQ)_\\n *Impacted Metric(s)*:\\n```High APT (No MQ): 05:47 - In Progress (20 mins)\\nHigh Open File Descriptors: 05:35 - 06:05 (30 mins)\\nHigh DB Active Sessions - Node 1: 05:50 - 05:55 (5 mins)\\n``` *Links:* [<https://podtap.internal.salesforce.com/?pod=usa790|Podtap>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/dpZDzkSGz/prod-app-osstats?from=1741930650841&to=1741932450841&var-substrate=AWS&var-pod=All&var-falcon_instance=aws-prod21-useast2&var-functional_domain=core1&var-cell=usa790|CASP - OS Stats>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/EKnBADdVk/apt-dashboard-1p-falcon?orgId=1&var-falcon_instance=aws-prod21-useast2&var-cell=usa790&var-functional_domain=core1&from=1741930650841&to=1741932450841|CASP - APT Grafana Dashboard>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/Z5DVVJEzf/search-service-health?from=1741930650841&to=1741932450841&var-datacenter=aws-prod21-useast2&var-fdi=core1&var-falconCell=usa790|Search - Health Dashboard>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/EnOHu4Q4z/searchops-t8c-seas?from=1741930650841&to=1741932450841&var-pod=usa790&var-core_fi=aws-prod21-useast2|Search - T8C>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/NPl7ISd4z/cuj-triage-for-hyperforce?from=1741930650841&to=1741932450841&var-cell=usa790|CUJ Triage>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/7ZfDaZ37z/cuj-summary?orgId=1|CUJ Summary>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/-0002ffnk/golden-eye-core?from=1741930650841&to=1741932450841&var-substrate=aws&var-falcon_instance=aws-prod21-useast2&var-functional_domain_instance=core1&var-cell=usa790|Golden Eye>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/yUh780xPOTRsUZGz18230z/sre-falcon-events-visualisation?from=1741930650841&to=1741932450841&var-cell=usa790|SR - Event Visualization>][<https://splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-GB/app/search/search?q=search%20%60corepods%28usa790%29%60%20earliest%3D03/14/2025%3A05%3A37%3A30%20latest%3D03/14/2025%3A06%3A07%3A30%20logRecordType%3Dmq%2A|MQ Client Log>][<https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-GB/app/search/search?q=search%20%28index%3Ddistapps%29%20earliest%3D03/14/2025%3A05%3A37%3A30%20latest%3D03/14/2025%3A06%3A07%3A30%20falcon_instance%3Daws-prod%2A%20k8s_namespace%3Dqpid%20k8s_container_name%3D%2A%20cell%3Dusa790%20qpidbrkr%20%7C%20search%20NOT%20%22Bytes%20credit%22|Qpid Broker Log>] [<https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-GB/app/search/search?q=search%20%28index%3Ddistapps%29%20earliest%3D03/14/2025%3A05%3A37%3A30%20latest%3D03/14/2025%3A06%3A07%3A30%20functional_domain%3D%22core1%22%20k8s_namespace%3Dqpid%20k8s_container_name%3D%22%2Aqpid%2A%22%20k8s_pod_name%3D%22%2A-qpid%2A%22%20cell%3Dusa790%20source%3Dstdout%20sourcetype%3Dmessage-queue%20%7C%20search%20%22%5Bsafepoint%20%20%20%20%20%20%5D%22%20%7C%20rex%20field%3D_raw%20%22.%2Astopped%3A%20%28%3F%3Celapsed%3E%5B%5Bfloat%5D%5D%29%20seconds.%2A%22%20%7C%20search%20elapsed%20%3E%200.5%20%7C%20timechart%20limit%3D0%20span%3D5m%20exactperc99%28elapsed%29%20as%20p90%20by%20k8s_pod_name|Qpid JVM Log>][<https://splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/publicSharing/newapt?form.instance=usa790&form.input_time.earliest=1741930650&form.input_time.latest=1741932450&form.aptlimit=500&form.aptDuration=5|CASP - APT Splunk Dashboard>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/E93RvqEVz/falcon-causal-graph-metrics?from=1741930650841&to=1741932450841&var-substrate=aws&var-fi=aws-prod21-useast2&var-fd=core1&var-cell=usa790&var-hosts=*|All Causal Metrics>] Was this helpful !! Yes button No button Feedback/Feature Request button ICA UI :external-link: button\",\"username\":\"HawkEye\",\"replies\":[{\"date\":\"1741932453.324919\",\"message\":\" | *Core App* | :critical: :emoji-todo_done: • Single Org Impact: True\\n• APT Org-wise breakdown\\n```Single Org Impact: True\\n\\nTop 3 Org_ID : Organization APT(ms) : Excluding APT(ms) : Contribution(%)\\n00DF00000005Djn : 973.25 : 77.79 : 91.02``` • High APT impact is detected from `05:47` to `06:07` (from causal graph), with dissection below:\\n```893ms APT\\n805ms sdb_dbtime\\n712ms dbTotalTime\\n145ms cpuTime\\n37ms memcached``` • 9 host(s) are impacted by APT:\\n```usa790-casam-app-green-5c4f69d5dc-4pk9b, usa790-casam-app-green-5c4f69d5dc-c98fj, usa790-casam-app-green-5c4f69d5dc-dkc4m, usa790-casam-app-green-5c4f69d5dc-glb7f, usa790-casam-app-green-5c4f69d5dc-ksl24 & others``` • 3 node(s) are impacted by APT:\\n```Node 1, Node 2, Node 3``` • 2 log record type(s) are impacted by APT:\\n```V, vfrmt``` • Top `5` URNs impacted by APT, by total runtime, are:\\n```94760s /apexremote\\n1736s /apex/CaseDetail_Member_VF_HUM\\n979s /apex/CaseDetailRedirect_VF_HUM\\n873s /apex/HUMCaseActionLaunch\\n634s /apex/caseEdit_VF_HUM``` \",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932456.120059\",\"message\":\" | *FEES Swimlanes* | :emoji-todo_done: • Spinnaker Deployment details \\n```Spinnaker deployments from last 24 hours \\nApplication:  Time (UTC) :  Status  \\nsdbsdbrestore : 05:22 AM on 14 Mar : failed(link1)\\ncasamcoreapp : 04:21 AM on 14 Mar : completed(link2)``` <https://ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl/#/applications/sdbsdbrestore/executions/details/01JP9H7QVV5DZ8XEW72FT615Y1|Link 1> | <https://ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl/#/applications/casamcoreapp/executions/details/01JP9CFE0MM8QVW0BXD73DTV2V|Link 2>\\n• AWS Event details \\n```AWS Events in last 7 Days\\nImpacted Service: Impacted Feature:  Status : Latest Notification Timestamp \\nEC2 : AWS_EC2_INSTANCE_AVAILABILITY_ISSUE: closed: 09:21 PM on 11 Mar\\nEC2 : AWS_EC2_OPERATIONAL_ISSUE: closed: 09:25 PM on 11 Mar\\nRDS : AWS_RDS_PLANNED_LIFECYCLE_EVENT: UPCOMING: 01:36 AM on 14 Mar``` • No K8s Event details in past an hour\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932459.114299\",\"message\":\" | *Connection Pool* | :emoji-todo_done: • No issues detected in this swim-lane\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932462.512679\",\"message\":\" | *Database* | :warning: :emoji-todo_done: • On Node `1`, WAIT wait/s is/are causing active session spike. Avg Active sessions are `158.28` at `2025-03-14` `05:55:00.000` respectively.\\n```ROW_LOCK:\\nEvent: wait_sql_lock-\\nNothing is standing out. But some row lock is present, please find the details in the attached file.'
inputname: drain rawmsg: '<190>1 2025-03-14T07:20:35.654684+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741936835654,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"exportSlackMessages internalSlackMessages for docId VPAAAAHMkhB - [{\"date\":\"1741932434.777729\",\"message\":\"<Incident Command Center> has joined the channel\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932435.052309\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Sherlock_APT Degradation Alert for usa790\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932435.261839\",\"message\":\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\n\\nVisit *ICC App Home* (<slack://app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932436.593359\",\"message\":\"<@WAYCCR9EJ> has joined the channel\",\"username\":\"Vivekraja Rajendran\",\"replies\":[]},{\"date\":\"1741932436.936569\",\"message\":\"<HawkEye> has joined the channel\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932437.090799\",\"message\":\"<Fawkes> has joined the channel\",\"username\":\"Fawkes\",\"replies\":[]},{\"date\":\"1741932437.178279\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Sherlock_APT Degradation Alert for usa790 | <https://meet.google.com/sty-wbts-gud>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932437.204269\",\"message\":\"<SR-Scheduler> has joined the channel\",\"username\":\"SR-Scheduler\",\"replies\":[]},{\"date\":\"1741932437.306339\",\"message\":\"<ROB> has joined the channel\",\"username\":\"ROB\",\"replies\":[]},{\"date\":\"1741932437.401879\",\"message\":\"<Ask Site Switch> has joined the channel\",\"username\":\"Ask Site Switch\",\"replies\":[]},{\"date\":\"1741932437.499359\",\"message\":\"<AIOpsAgent> has joined the channel\",\"username\":\"AIOpsAgent\",\"replies\":[]},{\"date\":\"1741932437.595439\",\"message\":\"Bridge Added\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932442.191909\",\"message\":\"has renamed the channel from \\\"icc-a05b892f-42af-451f-81f4-65c23e87e2a6\\\" to \\\"icc-73013389\\\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932447.121759\",\"message\":\"SiteReliability just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932447.125019\",\"message\":\"SiteReliability updated status from *New* to *In Progress*. Let's get to work!\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932447.476359\",\"message\":\"SiteReliability just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932452.035799\",\"message\":\"Incident Causation Analysis for usa790 | *Summary* | • Impacted service(s): Core App, DB - refer to thread for more details\\n• 254.10.6 release done on 2025-03-14 04:00:00 UTC - 1 hours and 37 minutes ago\\n *Time Range:* 2025-03-14 05:37:30 to 2025-03-14 06:07:30 UTC *Root Causal Node:* _`High DB Active Sessions`_ \\n*Probable Causal Paths:*\\n1. _High DB Active Sessions_ :red-arrow-left-right: _High APT (No MQ)_\\n *Impacted Metric(s)*:\\n```High APT (No MQ): 05:47 - In Progress (20 mins)\\nHigh Open File Descriptors: 05:35 - 06:05 (30 mins)\\nHigh DB Active Sessions - Node 1: 05:50 - 05:55 (5 mins)\\n``` *Links:* [<https://podtap.internal.salesforce.com/?pod=usa790|Podtap>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/dpZDzkSGz/prod-app-osstats?from=1741930650841&to=1741932450841&var-substrate=AWS&var-pod=All&var-falcon_instance=aws-prod21-useast2&var-functional_domain=core1&var-cell=usa790|CASP - OS Stats>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/EKnBADdVk/apt-dashboard-1p-falcon?orgId=1&var-falcon_instance=aws-prod21-useast2&var-cell=usa790&var-functional_domain=core1&from=1741930650841&to=1741932450841|CASP - APT Grafana Dashboard>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/Z5DVVJEzf/search-service-health?from=1741930650841&to=1741932450841&var-datacenter=aws-prod21-useast2&var-fdi=core1&var-falconCell=usa790|Search - Health Dashboard>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/EnOHu4Q4z/searchops-t8c-seas?from=1741930650841&to=1741932450841&var-pod=usa790&var-core_fi=aws-prod21-useast2|Search - T8C>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/NPl7ISd4z/cuj-triage-for-hyperforce?from=1741930650841&to=1741932450841&var-cell=usa790|CUJ Triage>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/7ZfDaZ37z/cuj-summary?orgId=1|CUJ Summary>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/-0002ffnk/golden-eye-core?from=1741930650841&to=1741932450841&var-substrate=aws&var-falcon_instance=aws-prod21-useast2&var-functional_domain_instance=core1&var-cell=usa790|Golden Eye>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/yUh780xPOTRsUZGz18230z/sre-falcon-events-visualisation?from=1741930650841&to=1741932450841&var-cell=usa790|SR - Event Visualization>][<https://splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-GB/app/search/search?q=search%20%60corepods%28usa790%29%60%20earliest%3D03/14/2025%3A05%3A37%3A30%20latest%3D03/14/2025%3A06%3A07%3A30%20logRecordType%3Dmq%2A|MQ Client Log>][<https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-GB/app/search/search?q=search%20%28index%3Ddistapps%29%20earliest%3D03/14/2025%3A05%3A37%3A30%20latest%3D03/14/2025%3A06%3A07%3A30%20falcon_instance%3Daws-prod%2A%20k8s_namespace%3Dqpid%20k8s_container_name%3D%2A%20cell%3Dusa790%20qpidbrkr%20%7C%20search%20NOT%20%22Bytes%20credit%22|Qpid Broker Log>] [<https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-GB/app/search/search?q=search%20%28index%3Ddistapps%29%20earliest%3D03/14/2025%3A05%3A37%3A30%20latest%3D03/14/2025%3A06%3A07%3A30%20functional_domain%3D%22core1%22%20k8s_namespace%3Dqpid%20k8s_container_name%3D%22%2Aqpid%2A%22%20k8s_pod_name%3D%22%2A-qpid%2A%22%20cell%3Dusa790%20source%3Dstdout%20sourcetype%3Dmessage-queue%20%7C%20search%20%22%5Bsafepoint%20%20%20%20%20%20%5D%22%20%7C%20rex%20field%3D_raw%20%22.%2Astopped%3A%20%28%3F%3Celapsed%3E%5B%5Bfloat%5D%5D%29%20seconds.%2A%22%20%7C%20search%20elapsed%20%3E%200.5%20%7C%20timechart%20limit%3D0%20span%3D5m%20exactperc99%28elapsed%29%20as%20p90%20by%20k8s_pod_name|Qpid JVM Log>][<https://splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/publicSharing/newapt?form.instance=usa790&form.input_time.earliest=1741930650&form.input_time.latest=1741932450&form.aptlimit=500&form.aptDuration=5|CASP - APT Splunk Dashboard>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/E93RvqEVz/falcon-causal-graph-metrics?from=1741930650841&to=1741932450841&var-substrate=aws&var-fi=aws-prod21-useast2&var-fd=core1&var-cell=usa790&var-hosts=*|All Causal Metrics>] Was this helpful !! Yes button No button Feedback/Feature Request button ICA UI :external-link: button\",\"username\":\"HawkEye\",\"replies\":[{\"date\":\"1741932453.324919\",\"message\":\" | *Core App* | :critical: :emoji-todo_done: • Single Org Impact: True\\n• APT Org-wise breakdown\\n```Single Org Impact: True\\n\\nTop 3 Org_ID : Organization APT(ms) : Excluding APT(ms) : Contribution(%)\\n00DF00000005Djn : 973.25 : 77.79 : 91.02``` • High APT impact is detected from `05:47` to `06:07` (from causal graph), with dissection below:\\n```893ms APT\\n805ms sdb_dbtime\\n712ms dbTotalTime\\n145ms cpuTime\\n37ms memcached``` • 9 host(s) are impacted by APT:\\n```usa790-casam-app-green-5c4f69d5dc-4pk9b, usa790-casam-app-green-5c4f69d5dc-c98fj, usa790-casam-app-green-5c4f69d5dc-dkc4m, usa790-casam-app-green-5c4f69d5dc-glb7f, usa790-casam-app-green-5c4f69d5dc-ksl24 & others``` • 3 node(s) are impacted by APT:\\n```Node 1, Node 2, Node 3``` • 2 log record type(s) are impacted by APT:\\n```V, vfrmt``` • Top `5` URNs impacted by APT, by total runtime, are:\\n```94760s /apexremote\\n1736s /apex/CaseDetail_Member_VF_HUM\\n979s /apex/CaseDetailRedirect_VF_HUM\\n873s /apex/HUMCaseActionLaunch\\n634s /apex/caseEdit_VF_HUM``` \",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932456.120059\",\"message\":\" | *FEES Swimlanes* | :emoji-todo_done: • Spinnaker Deployment details \\n```Spinnaker deployments from last 24 hours \\nApplication:  Time (UTC) :  Status  \\nsdbsdbrestore : 05:22 AM on 14 Mar : failed(link1)\\ncasamcoreapp : 04:21 AM on 14 Mar : completed(link2)``` <https://ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl/#/applications/sdbsdbrestore/executions/details/01JP9H7QVV5DZ8XEW72FT615Y1|Link 1> | <https://ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl/#/applications/casamcoreapp/executions/details/01JP9CFE0MM8QVW0BXD73DTV2V|Link 2>\\n• AWS Event details \\n```AWS Events in last 7 Days\\nImpacted Service: Impacted Feature:  Status : Latest Notification Timestamp \\nEC2 : AWS_EC2_INSTANCE_AVAILABILITY_ISSUE: closed: 09:21 PM on 11 Mar\\nEC2 : AWS_EC2_OPERATIONAL_ISSUE: closed: 09:25 PM on 11 Mar\\nRDS : AWS_RDS_PLANNED_LIFECYCLE_EVENT: UPCOMING: 01:36 AM on 14 Mar``` • No K8s Event details in past an hour\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932459.114299\",\"message\":\" | *Connection Pool* | :emoji-todo_done: • No issues detected in this swim-lane\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932462.512679\",\"message\":\" | *Database* | :warning: :emoji-todo_done: • On Node `1`, WAIT wait/s is/are causing active session spike. Avg Active sessions are `158.28` at `2025-03-14` `05:55:00.000` respectively.\\n```ROW_LOCK:\\nEvent: wait_sql_lock-\\nNothing is standing out. But some row lock is present, please find the details in the attached file.'
$!:{ "metadata": { "httpheaders": { "host": "icc-log-drain.herokuapp.com", "user-agent": "log-shuttle\/ (go1.21.9; linux; amd64; gc)", "transfer-encoding": "chunked", "accept-encoding": "gzip", "content-type": "application\/logplex-1", "logplex-msg-count": "3", "server": "Heroku", "via": "1.1 spaces-router (bc46c658aac4)", "x-forwarded-for": "35.94.252.80", "x-forwarded-port": "443", "x-forwarded-proto": "https", "x-request-id": "f7574af9-a4ab-4619-bcfd-8d6e5bf46b3b", "x-request-start": "1741936835936" }, "queryparams": { "cloud": "ACE", "team": "ICC", "service": "icc", "space": "icc-production-shield-oregon" } }, "data": { "event": "{\"level\":20,\"time\":1741936835654,\"pid\":30,\"hostname\":\"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4\",\"name\":\"icc-reporting\",\"msg\":\"exportSlackMessages internalSlackMessages for docId VPAAAAHMkhB - [{\\\"date\\\":\\\"1741932434.777729\\\",\\\"message\\\":\\\"<Incident Command Center> has joined the channel\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932435.052309\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev2: Sev2 | Sherlock_APT Degradation Alert for usa790\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932435.261839\\\",\\\"message\\\":\\\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\\\n\\\\nVisit *ICC App Home* (<slack:\/\/app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932436.593359\\\",\\\"message\\\":\\\"<@WAYCCR9EJ> has joined the channel\\\",\\\"username\\\":\\\"Vivekraja Rajendran\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932436.936569\\\",\\\"message\\\":\\\"<HawkEye> has joined the channel\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932437.090799\\\",\\\"message\\\":\\\"<Fawkes> has joined the channel\\\",\\\"username\\\":\\\"Fawkes\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932437.178279\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev2: Sev2 | Sherlock_APT Degradation Alert for usa790 | <https:\/\/meet.google.com\/sty-wbts-gud>\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932437.204269\\\",\\\"message\\\":\\\"<SR-Scheduler> has joined the channel\\\",\\\"username\\\":\\\"SR-Scheduler\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932437.306339\\\",\\\"message\\\":\\\"<ROB> has joined the channel\\\",\\\"username\\\":\\\"ROB\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932437.401879\\\",\\\"message\\\":\\\"<Ask Site Switch> has joined the channel\\\",\\\"username\\\":\\\"Ask Site Switch\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932437.499359\\\",\\\"message\\\":\\\"<AIOpsAgent> has joined the channel\\\",\\\"username\\\":\\\"AIOpsAgent\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932437.595439\\\",\\\"message\\\":\\\"Bridge Added\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932442.191909\\\",\\\"message\\\":\\\"has renamed the channel from \\\\\\\"icc-a05b892f-42af-451f-81f4-65c23e87e2a6\\\\\\\" to \\\\\\\"icc-73013389\\\\\\\"\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932447.121759\\\",\\\"message\\\":\\\"SiteReliability just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932447.125019\\\",\\\"message\\\":\\\"SiteReliability updated status from *New* to *In Progress*. Let's get to work!\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932447.476359\\\",\\\"message\\\":\\\"SiteReliability just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932452.035799\\\",\\\"message\\\":\\\"Incident Causation Analysis for usa790 | *Summary* | • Impacted service(s): Core App, DB - refer to thread for more details\\\\n• 254.10.6 release done on 2025-03-14 04:00:00 UTC - 1 hours and 37 minutes ago\\\\n *Time Range:* 2025-03-14 05:37:30 to 2025-03-14 06:07:30 UTC *Root Causal Node:* _`High DB Active Sessions`_ \\\\n*Probable Causal Paths:*\\\\n1. _High DB Active Sessions_ :red-arrow-left-right: _High APT (No MQ)_\\\\n *Impacted Metric(s)*:\\\\n```High APT (No MQ): 05:47 - In Progress (20 mins)\\\\nHigh Open File Descriptors: 05:35 - 06:05 (30 mins)\\\\nHigh DB Active Sessions - Node 1: 05:50 - 05:55 (5 mins)\\\\n``` *Links:* [<https:\/\/podtap.internal.salesforce.com\/?pod=usa790|Podtap>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/dpZDzkSGz\/prod-app-osstats?from=1741930650841&to=1741932450841&var-substrate=AWS&var-pod=All&var-falcon_instance=aws-prod21-useast2&var-functional_domain=core1&var-cell=usa790|CASP - OS Stats>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/EKnBADdVk\/apt-dashboard-1p-falcon?orgId=1&var-falcon_instance=aws-prod21-useast2&var-cell=usa790&var-functional_domain=core1&from=1741930650841&to=1741932450841|CASP - APT Grafana Dashboard>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/Z5DVVJEzf\/search-service-health?from=1741930650841&to=1741932450841&var-datacenter=aws-prod21-useast2&var-fdi=core1&var-falconCell=usa790|Search - Health Dashboard>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/EnOHu4Q4z\/searchops-t8c-seas?from=1741930650841&to=1741932450841&var-pod=usa790&var-core_fi=aws-prod21-useast2|Search - T8C>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/NPl7ISd4z\/cuj-triage-for-hyperforce?from=1741930650841&to=1741932450841&var-cell=usa790|CUJ Triage>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/7ZfDaZ37z\/cuj-summary?orgId=1|CUJ Summary>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/-0002ffnk\/golden-eye-core?from=1741930650841&to=1741932450841&var-substrate=aws&var-falcon_instance=aws-prod21-useast2&var-functional_domain_instance=core1&var-cell=usa790|Golden Eye>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/yUh780xPOTRsUZGz18230z\/sre-falcon-events-visualisation?from=1741930650841&to=1741932450841&var-cell=usa790|SR - Event Visualization>][<https:\/\/splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-GB\/app\/search\/search?q=search%20%60corepods%28usa790%29%60%20earliest%3D03\/14\/2025%3A05%3A37%3A30%20latest%3D03\/14\/2025%3A06%3A07%3A30%20logRecordType%3Dmq%2A|MQ Client Log>][<https:\/\/splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-GB\/app\/search\/search?q=search%20%28index%3Ddistapps%29%20earliest%3D03\/14\/2025%3A05%3A37%3A30%20latest%3D03\/14\/2025%3A06%3A07%3A30%20falcon_instance%3Daws-prod%2A%20k8s_namespace%3Dqpid%20k8s_container_name%3D%2A%20cell%3Dusa790%20qpidbrkr%20%7C%20search%20NOT%20%22Bytes%20credit%22|Qpid Broker Log>] [<https:\/\/splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-GB\/app\/search\/search?q=search%20%28index%3Ddistapps%29%20earliest%3D03\/14\/2025%3A05%3A37%3A30%20latest%3D03\/14\/2025%3A06%3A07%3A30%20functional_domain%3D%22core1%22%20k8s_namespace%3Dqpid%20k8s_container_name%3D%22%2Aqpid%2A%22%20k8s_pod_name%3D%22%2A-qpid%2A%22%20cell%3Dusa790%20source%3Dstdout%20sourcetype%3Dmessage-queue%20%7C%20search%20%22%5Bsafepoint%20%20%20%20%20%20%5D%22%20%7C%20rex%20field%3D_raw%20%22.%2Astopped%3A%20%28%3F%3Celapsed%3E%5B%5Bfloat%5D%5D%29%20seconds.%2A%22%20%7C%20search%20elapsed%20%3E%200.5%20%7C%20timechart%20limit%3D0%20span%3D5m%20exactperc99%28elapsed%29%20as%20p90%20by%20k8s_pod_name|Qpid JVM Log>][<https:\/\/splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-US\/app\/publicSharing\/newapt?form.instance=usa790&form.input_time.earliest=1741930650&form.input_time.latest=1741932450&form.aptlimit=500&form.aptDuration=5|CASP - APT Splunk Dashboard>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/E93RvqEVz\/falcon-causal-graph-metrics?from=1741930650841&to=1741932450841&var-substrate=aws&var-fi=aws-prod21-useast2&var-fd=core1&var-cell=usa790&var-hosts=*|All Causal Metrics>] Was this helpful !! Yes button No button Feedback\/Feature Request button ICA UI :external-link: button\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[{\\\"date\\\":\\\"1741932453.324919\\\",\\\"message\\\":\\\" | *Core App* | :critical: :emoji-todo_done: • Single Org Impact: True\\\\n• APT Org-wise breakdown\\\\n```Single Org Impact: True\\\\n\\\\nTop 3 Org_ID : Organization APT(ms) : Excluding APT(ms) : Contribution(%)\\\\n00DF00000005Djn : 973.25 : 77.79 : 91.02``` • High APT impact is detected from `05:47` to `06:07` (from causal graph), with dissection below:\\\\n```893ms APT\\\\n805ms sdb_dbtime\\\\n712ms dbTotalTime\\\\n145ms cpuTime\\\\n37ms memcached``` • 9 host(s) are impacted by APT:\\\\n```usa790-casam-app-green-5c4f69d5dc-4pk9b, usa790-casam-app-green-5c4f69d5dc-c98fj, usa790-casam-app-green-5c4f69d5dc-dkc4m, usa790-casam-app-green-5c4f69d5dc-glb7f, usa790-casam-app-green-5c4f69d5dc-ksl24 & others``` • 3 node(s) are impacted by APT:\\\\n```Node 1, Node 2, Node 3``` • 2 log record type(s) are impacted by APT:\\\\n```V, vfrmt``` • Top `5` URNs impacted by APT, by total runtime, are:\\\\n```94760s \/apexremote\\\\n1736s \/apex\/CaseDetail_Member_VF_HUM\\\\n979s \/apex\/CaseDetailRedirect_VF_HUM\\\\n873s \/apex\/HUMCaseActionLaunch\\\\n634s \/apex\/caseEdit_VF_HUM``` \\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932456.120059\\\",\\\"message\\\":\\\" | *FEES Swimlanes* | :emoji-todo_done: • Spinnaker Deployment details \\\\n```Spinnaker deployments from last 24 hours \\\\nApplication:  Time (UTC) :  Status  \\\\nsdbsdbrestore : 05:22 AM on 14 Mar : failed(link1)\\\\ncasamcoreapp : 04:21 AM on 14 Mar : completed(link2)``` <https:\/\/ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl\/#\/applications\/sdbsdbrestore\/executions\/details\/01JP9H7QVV5DZ8XEW72FT615Y1|Link 1> | <https:\/\/ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl\/#\/applications\/casamcoreapp\/executions\/details\/01JP9CFE0MM8QVW0BXD73DTV2V|Link 2>\\\\n• AWS Event details \\\\n```AWS Events in last 7 Days\\\\nImpacted Service: Impacted Feature:  Status : Latest Notification Timestamp \\\\nEC2 : AWS_EC2_INSTANCE_AVAILABILITY_ISSUE: closed: 09:21 PM on 11 Mar\\\\nEC2 : AWS_EC2_OPERATIONAL_ISSUE: closed: 09:25 PM on 11 Mar\\\\nRDS : AWS_RDS_PLANNED_LIFECYCLE_EVENT: UPCOMING: 01:36 AM on 14 Mar``` • No K8s Event details in past an hour\\\\n\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932459.114299\\\",\\\"message\\\":\\\" | *Connection Pool* | :emoji-todo_done: • No issues detected in this swim-lane\\\\n\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932462.512679\\\",\\\"message\\\":\\\" | *Database* | :warning: :emoji-todo_done: • On Node `1`, WAIT wait\/s is\/are causing active session spike. Avg Active sessions are `158.28` at `2025-03-14` `05:55:00.000` respectively.\\\\n```ROW_LOCK:\\\\nEvent: wait_sql_lock-\\\\nNothing is standing out. But some row lock is present, please find the details in the attached file.", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:20:35.654684+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } } }
$.:{ "app_id": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "source": "app", "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "team": "ICC", "service": "icc", "sourcetype": "-", "environment": "-", "cloud": "ACE", "business_unit": "Heroku", "type": "log", "inc": 0, "format": "text", "jsonmsg": { "msg": "{\"level\":20,\"time\":1741936835654,\"pid\":30,\"hostname\":\"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4\",\"name\":\"icc-reporting\",\"msg\":\"exportSlackMessages internalSlackMessages for docId VPAAAAHMkhB - [{\\\"date\\\":\\\"1741932434.777729\\\",\\\"message\\\":\\\"<Incident Command Center> has joined the channel\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932435.052309\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev2: Sev2 | Sherlock_APT Degradation Alert for usa790\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932435.261839\\\",\\\"message\\\":\\\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\\\n\\\\nVisit *ICC App Home* (<slack:\/\/app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932436.593359\\\",\\\"message\\\":\\\"<@WAYCCR9EJ> has joined the channel\\\",\\\"username\\\":\\\"Vivekraja Rajendran\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932436.936569\\\",\\\"message\\\":\\\"<HawkEye> has joined the channel\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932437.090799\\\",\\\"message\\\":\\\"<Fawkes> has joined the channel\\\",\\\"username\\\":\\\"Fawkes\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932437.178279\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev2: Sev2 | Sherlock_APT Degradation Alert for usa790 | <https:\/\/meet.google.com\/sty-wbts-gud>\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932437.204269\\\",\\\"message\\\":\\\"<SR-Scheduler> has joined the channel\\\",\\\"username\\\":\\\"SR-Scheduler\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932437.306339\\\",\\\"message\\\":\\\"<ROB> has joined the channel\\\",\\\"username\\\":\\\"ROB\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932437.401879\\\",\\\"message\\\":\\\"<Ask Site Switch> has joined the channel\\\",\\\"username\\\":\\\"Ask Site Switch\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932437.499359\\\",\\\"message\\\":\\\"<AIOpsAgent> has joined the channel\\\",\\\"username\\\":\\\"AIOpsAgent\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932437.595439\\\",\\\"message\\\":\\\"Bridge Added\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932442.191909\\\",\\\"message\\\":\\\"has renamed the channel from \\\\\\\"icc-a05b892f-42af-451f-81f4-65c23e87e2a6\\\\\\\" to \\\\\\\"icc-73013389\\\\\\\"\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932447.121759\\\",\\\"message\\\":\\\"SiteReliability just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932447.125019\\\",\\\"message\\\":\\\"SiteReliability updated status from *New* to *In Progress*. Let's get to work!\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932447.476359\\\",\\\"message\\\":\\\"SiteReliability just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932452.035799\\\",\\\"message\\\":\\\"Incident Causation Analysis for usa790 | *Summary* | • Impacted service(s): Core App, DB - refer to thread for more details\\\\n• 254.10.6 release done on 2025-03-14 04:00:00 UTC - 1 hours and 37 minutes ago\\\\n *Time Range:* 2025-03-14 05:37:30 to 2025-03-14 06:07:30 UTC *Root Causal Node:* _`High DB Active Sessions`_ \\\\n*Probable Causal Paths:*\\\\n1. _High DB Active Sessions_ :red-arrow-left-right: _High APT (No MQ)_\\\\n *Impacted Metric(s)*:\\\\n```High APT (No MQ): 05:47 - In Progress (20 mins)\\\\nHigh Open File Descriptors: 05:35 - 06:05 (30 mins)\\\\nHigh DB Active Sessions - Node 1: 05:50 - 05:55 (5 mins)\\\\n``` *Links:* [<https:\/\/podtap.internal.salesforce.com\/?pod=usa790|Podtap>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/dpZDzkSGz\/prod-app-osstats?from=1741930650841&to=1741932450841&var-substrate=AWS&var-pod=All&var-falcon_instance=aws-prod21-useast2&var-functional_domain=core1&var-cell=usa790|CASP - OS Stats>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/EKnBADdVk\/apt-dashboard-1p-falcon?orgId=1&var-falcon_instance=aws-prod21-useast2&var-cell=usa790&var-functional_domain=core1&from=1741930650841&to=1741932450841|CASP - APT Grafana Dashboard>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/Z5DVVJEzf\/search-service-health?from=1741930650841&to=1741932450841&var-datacenter=aws-prod21-useast2&var-fdi=core1&var-falconCell=usa790|Search - Health Dashboard>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/EnOHu4Q4z\/searchops-t8c-seas?from=1741930650841&to=1741932450841&var-pod=usa790&var-core_fi=aws-prod21-useast2|Search - T8C>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/NPl7ISd4z\/cuj-triage-for-hyperforce?from=1741930650841&to=1741932450841&var-cell=usa790|CUJ Triage>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/7ZfDaZ37z\/cuj-summary?orgId=1|CUJ Summary>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/-0002ffnk\/golden-eye-core?from=1741930650841&to=1741932450841&var-substrate=aws&var-falcon_instance=aws-prod21-useast2&var-functional_domain_instance=core1&var-cell=usa790|Golden Eye>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/yUh780xPOTRsUZGz18230z\/sre-falcon-events-visualisation?from=1741930650841&to=1741932450841&var-cell=usa790|SR - Event Visualization>][<https:\/\/splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-GB\/app\/search\/search?q=search%20%60corepods%28usa790%29%60%20earliest%3D03\/14\/2025%3A05%3A37%3A30%20latest%3D03\/14\/2025%3A06%3A07%3A30%20logRecordType%3Dmq%2A|MQ Client Log>][<https:\/\/splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-GB\/app\/search\/search?q=search%20%28index%3Ddistapps%29%20earliest%3D03\/14\/2025%3A05%3A37%3A30%20latest%3D03\/14\/2025%3A06%3A07%3A30%20falcon_instance%3Daws-prod%2A%20k8s_namespace%3Dqpid%20k8s_container_name%3D%2A%20cell%3Dusa790%20qpidbrkr%20%7C%20search%20NOT%20%22Bytes%20credit%22|Qpid Broker Log>] [<https:\/\/splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-GB\/app\/search\/search?q=search%20%28index%3Ddistapps%29%20earliest%3D03\/14\/2025%3A05%3A37%3A30%20latest%3D03\/14\/2025%3A06%3A07%3A30%20functional_domain%3D%22core1%22%20k8s_namespace%3Dqpid%20k8s_container_name%3D%22%2Aqpid%2A%22%20k8s_pod_name%3D%22%2A-qpid%2A%22%20cell%3Dusa790%20source%3Dstdout%20sourcetype%3Dmessage-queue%20%7C%20search%20%22%5Bsafepoint%20%20%20%20%20%20%5D%22%20%7C%20rex%20field%3D_raw%20%22.%2Astopped%3A%20%28%3F%3Celapsed%3E%5B%5Bfloat%5D%5D%29%20seconds.%2A%22%20%7C%20search%20elapsed%20%3E%200.5%20%7C%20timechart%20limit%3D0%20span%3D5m%20exactperc99%28elapsed%29%20as%20p90%20by%20k8s_pod_name|Qpid JVM Log>][<https:\/\/splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-US\/app\/publicSharing\/newapt?form.instance=usa790&form.input_time.earliest=1741930650&form.input_time.latest=1741932450&form.aptlimit=500&form.aptDuration=5|CASP - APT Splunk Dashboard>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/E93RvqEVz\/falcon-causal-graph-metrics?from=1741930650841&to=1741932450841&var-substrate=aws&var-fi=aws-prod21-useast2&var-fd=core1&var-cell=usa790&var-hosts=*|All Causal Metrics>] Was this helpful !! Yes button No button Feedback\/Feature Request button ICA UI :external-link: button\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[{\\\"date\\\":\\\"1741932453.324919\\\",\\\"message\\\":\\\" | *Core App* | :critical: :emoji-todo_done: • Single Org Impact: True\\\\n• APT Org-wise breakdown\\\\n```Single Org Impact: True\\\\n\\\\nTop 3 Org_ID : Organization APT(ms) : Excluding APT(ms) : Contribution(%)\\\\n00DF00000005Djn : 973.25 : 77.79 : 91.02``` • High APT impact is detected from `05:47` to `06:07` (from causal graph), with dissection below:\\\\n```893ms APT\\\\n805ms sdb_dbtime\\\\n712ms dbTotalTime\\\\n145ms cpuTime\\\\n37ms memcached``` • 9 host(s) are impacted by APT:\\\\n```usa790-casam-app-green-5c4f69d5dc-4pk9b, usa790-casam-app-green-5c4f69d5dc-c98fj, usa790-casam-app-green-5c4f69d5dc-dkc4m, usa790-casam-app-green-5c4f69d5dc-glb7f, usa790-casam-app-green-5c4f69d5dc-ksl24 & others``` • 3 node(s) are impacted by APT:\\\\n```Node 1, Node 2, Node 3``` • 2 log record type(s) are impacted by APT:\\\\n```V, vfrmt``` • Top `5` URNs impacted by APT, by total runtime, are:\\\\n```94760s \/apexremote\\\\n1736s \/apex\/CaseDetail_Member_VF_HUM\\\\n979s \/apex\/CaseDetailRedirect_VF_HUM\\\\n873s \/apex\/HUMCaseActionLaunch\\\\n634s \/apex\/caseEdit_VF_HUM``` \\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932456.120059\\\",\\\"message\\\":\\\" | *FEES Swimlanes* | :emoji-todo_done: • Spinnaker Deployment details \\\\n```Spinnaker deployments from last 24 hours \\\\nApplication:  Time (UTC) :  Status  \\\\nsdbsdbrestore : 05:22 AM on 14 Mar : failed(link1)\\\\ncasamcoreapp : 04:21 AM on 14 Mar : completed(link2)``` <https:\/\/ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl\/#\/applications\/sdbsdbrestore\/executions\/details\/01JP9H7QVV5DZ8XEW72FT615Y1|Link 1> | <https:\/\/ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl\/#\/applications\/casamcoreapp\/executions\/details\/01JP9CFE0MM8QVW0BXD73DTV2V|Link 2>\\\\n• AWS Event details \\\\n```AWS Events in last 7 Days\\\\nImpacted Service: Impacted Feature:  Status : Latest Notification Timestamp \\\\nEC2 : AWS_EC2_INSTANCE_AVAILABILITY_ISSUE: closed: 09:21 PM on 11 Mar\\\\nEC2 : AWS_EC2_OPERATIONAL_ISSUE: closed: 09:25 PM on 11 Mar\\\\nRDS : AWS_RDS_PLANNED_LIFECYCLE_EVENT: UPCOMING: 01:36 AM on 14 Mar``` • No K8s Event details in past an hour\\\\n\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932459.114299\\\",\\\"message\\\":\\\" | *Connection Pool* | :emoji-todo_done: • No issues detected in this swim-lane\\\\n\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932462.512679\\\",\\\"message\\\":\\\" | *Database* | :warning: :emoji-todo_done: • On Node `1`, WAIT wait\/s is\/are causing active session spike. Avg Active sessions are `158.28` at `2025-03-14` `05:55:00.000` respectively.\\\\n```ROW_LOCK:\\\\nEvent: wait_sql_lock-\\\\nNothing is standing out. But some row lock is present, please find the details in the attached file." }, "dnr": "false", "dynadir": "debug" }
$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:20:35', STRUCTURED-DATA: '-',
msg: '\\nEvent: wait_sql_lock-\\nSingle uri (core Splunk) : /apexremote(8343 TimeOuts)``` \",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932464.901329\",\"message\":\" | *MQ* | :emoji-todo_done: • No issues detected in this swim-lane\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932467.530249\",\"message\":\" | *Search* | :emoji-todo_done: • No issues detected in this swim-lane\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932470.478619\",\"message\":\" | *Info Swimlanes* | :emoji-todo_done: •  `0` active throttles by CSP (Source Heimdall)\\n• 1 Ongoing Incident(s)\\n```Case ID:   Create Date:          Subject:\\n73013389 - 2025-03-14 06:07:16 - Sherlock_APT Degradation Alert for usa790``` <https://gus.lightning.force.com/lightning/r/Case/500EE00001TrlEAYAZ/view|73013389>\\n _Note: Error while getting black tab tool executions_\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932473.825959\",\"message\":\" | *Causal Graph* | :emoji-todo_done: • No. `1` contributing metric is `High DB Active Sessions`\\n```1. High DB Active Sessions -> High APT (No MQ)``` • No. `2` contributing metric is `High DB Cpu`\\n```1. High APT (No MQ)``` • Links\\n<https://salesforce.quip.com/5LKTAxMd79LW|Causal Graph Design Doc> | <https://fawkes-workflowui.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/#/code/result/67d3c7c2505f2f3eb931544a|Causal Swimlane Logs>\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932477.744259\",\"message\":\" | *Release Information* | :emoji-todo_done: • 254.10.6 release happened on usa790 `2` hours and `7` minutes ago\\n• PD Alerts and CUJ Failures\\n```Pod/Cell : Release Timestamp : Reason : Customer Cases : PD Alerts : CUJ Failures\\nusa790 : 2025-03-14 04:00:00 :             : 0  : 0  : 0\\nusa1042 : 2025-03-14 03:20:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1000 : 2025-03-14 03:10:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1040 : 2025-03-14 03:10:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1044 : 2025-03-14 03:20:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1046 : 2025-03-14 03:10:00 : SAME FI/FD  : 0  : 0  : 0``` • Load Generation Status\\n```Pod/Cell : # of cases executed on current version\\nusa790 : 0\\nusa1042 : 0\\nusa1000 : 0\\nusa1040 : 0\\nusa1044 : 0\\nusa1046 : 0``` • Current Pod Performances (APT, CPU, GC, Conn Pool)\\n```Pod/Cell : Impacted Metrics\\nusa790 : High APT (No MQ)\\nusa1042 : N/A\\nusa1000 : N/A\\nusa1040 : N/A\\nusa1044 : N/A\\nusa1046 : N/A``` • Comparative Pod Performances (versus last week)\\n```Pod/Cell : Impact Details\\nusa790 : High APT (No MQ) 116.3% higher than last week\\nusa1042 : N/A\\nusa1000 : N/A\\nusa1040 : N/A\\nusa1044 : N/A\\nusa1046 : N/A``` \",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932517.751439\",\"message\":\"*| Domain Graphs |*<https://salesforce.enterprise.slack.com/files/U02DWLVTKB9/F08HUA5P152/graph_core.png| ><https://salesforce.enterprise.slack.com/files/U02DWLVTKB9/F08HNMSL98V/graph_mq.png| >\",\"username\":\"HawkEye\",\"replies\":[],\"attachments\":[{\"name\":\"graph_core.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08HUA5P152/graph_core.png\"},{\"name\":\"graph_mq.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08HNMSL98V/graph_mq.png\"}]}]},{\"date\":\"1741932467.789919\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932468.789859\",\"message\":\".impact usa790\",\"username\":\"Vivekraja Rajendran\",\"replies\":[]},{\"date\":\"1741932470.710919\",\"message\":\"`USA790 : 3 impact(s)`\\n\",\"username\":\"user not found\",\"replies\":[{\"date\":\"1741932479.552979\",\"message\":\"\\n\\n *APT* impact(s):  `3`\\n2025-03-14 05:47:00 UTC  to  2025-03-14 05:54:00 UTC  -  `7.0 mins`\\n2025-03-14 05:55:00 UTC  to  2025-03-14 06:01:00 UTC  -  `6.0 mins`\\n2025-03-14 06:07:00 UTC  to  `In Progress`  -  `0.0 mins`\\n\\n&gt; :warning: _` APT less than threshold 1mins (03:46-03:47) `_\\n&gt; :warning: _`APT less than threshold 1mins (04:11-04:12) `_\\n&gt; :warning: _`APT less than threshold 1mins (04:38-04:39) `_\\n&gt; :warning: _`APT less than threshold 3mins (04:44-04:47) `_\\n&gt; :warning: _`APT less than threshold 1mins (05:23-05:24) `_\\n&gt; :warning: _`APT less than threshold 2mins (06:04-06:06)`_\\n\\n&gt; _ :hourglass2: Analysis Duration: [ 2025-03-14 03:07 - 2025-03-14 06:07 ]_\\n\\n:external-link: *Links:*  [<https://podtap.internal.salesforce.com/hosts?pod=usa790| Podtap>] [<https://splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/publicSharing/fsre__apttrust_breakdown?earliest=-3h&amp;latest=-0h&amp;form.index=coreprod&amp;form.cell=usa790&amp;form.OrgRestrict=*| APT>] [<https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=-3h:-0h:core.aws.aws-prod21-useast2.core1:SFDC_type-ConnectionPool-name1*.NumWaitingForConnections{role=app,cell=usa790,k8s_pod_name=*}:zimsum:1m-sum| Connpool>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/GMHPmK0Iz/connection-pool-falcon-sre?orgId=1&amp;from=-3h&amp;to=-0h&amp;var-cell=usa790&amp;var-falcon_instance=aws-prod21-useast2&amp;var-functional_domain=core1&amp;var-interval=5m&amp;var-availabilitySlo=0.9999&amp;var-performanceSlo=50| Connpool_AV>] [<https://monitoring.internal.salesforce.com/argusmvp/#/dashboards/1329489?ownerid=79&amp;start=-3h&amp;end=-0h&amp;testid=13&amp;replaceable=usa790&amp;location=-1&amp;stepid=-1| Weblogin>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/8WO1f5i4z/core-app-primary-dashboard-falcon?orgId=1&amp;var-cell=usa790&amp;var-interval=1m&amp;var-agg=avg&amp;var-falcon_instance=aws-prod21-useast2&amp;var-functional_domain=core1&amp;from=-3h&amp;to=-0h| CASP - Dashboard>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/SN6N5HNGz/mq-monitoring-dashboard-falcon?orgId=1&amp;from=-3h&amp;to=-0h&amp;var-substrate=aws&amp;var-falcon_instance=aws-prod21-useast2&amp;var-fd_instance=core1&amp;var-cell=usa790&amp;var-RacNode=All&amp;var-MessageTypeName=All&amp;var-downsample=1m| MQ Dashboard>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/Z5DVVJEzf/search-service-health?from=-3h&amp;to=-0h&amp;var-datacenter=aws-prod21-useast2&amp;var-falconCell=usa790&amp;orgId=1| Search - Health Dashboard> ] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/JvkcK9aMz/service-cloud-voice-test-result-commercial-and-gov-cloud?orgId=1&amp;var-core_instance=usa790&amp;var-Interval=1m&amp;var-gov_core_instance=&amp;var-heroku_region=All&amp;var-DC=All&amp;from=-3h&amp;to=-0h| SCV-Monitoring>]\",\"username\":\"user not found\",\"replies\":[]},{\"date\":\"1741932479.760299\",\"message\":\"  Pager Duty Alerts button\",\"username\":\"user not found\",\"replies\":[]}]},{\"date\":\"1741932613.270519\",\"message\":\"Vivekraja Rajendran has paged 1 team.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932613.722649\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932613.833559\",\"message\":\"<@WD9D9KJJD> has joined the channel\",\"username\":\"Mahesh Kumar Bolagum\",\"replies\":[]},{\"date\":\"1741932690.737999\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Sherlock_APT Degradation Alert for usa790 | <https://meet.google.com/sty-wbts-gud>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932691.113889\",\"message\":\"<@WAXFK7KDY> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932750.398019\",\"message\":\"5:47 UTC - start time\",\"username\":\"Vivekraja Rajendran\",\"replies\":[]},{\"date\":\"1741932752.605369\",\"message\":\"<@WAXFK7KDY> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932760.643639\",\"message\":\"<Caterin .> has joined the channel\",\"username\":\"Caterin .\",\"replies\":[]},{\"date\":\"1741932831.554599\",\"message\":\"<Sucheta Roy> has joined the channel\",\"username\":\"Sucheta Roy\",\"replies\":[]},{\"date\":\"1741932968.719519\",\"message\":\"<@WAXFK7KDY> created the following trust posting:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933048.262829\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933175.168699\",\"message\":\"SDB Lens Report:\\n<https://sdb-lens.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/?job_id=6aac7f19-538e-449d-b5a0-ade0e75f5806>\",\"username\":\"Caterin .\",\"replies\":[]},{\"date\":\"1741933226.091929\",\"message\":\"set the channel topic: :icc-sev1: Sev1 | Sherlock_APT Degradation Alert for usa790 | <https://meet.google.com/sty-wbts-gud>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933226.623489\",\"message\":\"<@WAYCCR9EJ> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933257.418019\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933260.888979\",\"message\":\"Vivekraja Rajendran has paged 1 team.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933261.701499\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933261.707339\",\"message\":\"<@WGF75NAQP> has joined the channel\",\"username\":\"Maeve Coleman\",\"replies\":[]},{\"date\":\"1741933393.635799\",\"message\":\"<Sushan Kadur> has joined the channel\",\"username\":\"Sushan Kadur\",\"replies\":[]},{\"date\":\"1741933407.274169\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933407.763699\",\"message\":\"IncidentCommandCenter sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"174'
escaped msg: '\\nEvent: wait_sql_lock-\\nSingle uri (core Splunk) : /apexremote(8343 TimeOuts)``` \",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932464.901329\",\"message\":\" | *MQ* | :emoji-todo_done: • No issues detected in this swim-lane\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932467.530249\",\"message\":\" | *Search* | :emoji-todo_done: • No issues detected in this swim-lane\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932470.478619\",\"message\":\" | *Info Swimlanes* | :emoji-todo_done: •  `0` active throttles by CSP (Source Heimdall)\\n• 1 Ongoing Incident(s)\\n```Case ID:   Create Date:          Subject:\\n73013389 - 2025-03-14 06:07:16 - Sherlock_APT Degradation Alert for usa790``` <https://gus.lightning.force.com/lightning/r/Case/500EE00001TrlEAYAZ/view|73013389>\\n _Note: Error while getting black tab tool executions_\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932473.825959\",\"message\":\" | *Causal Graph* | :emoji-todo_done: • No. `1` contributing metric is `High DB Active Sessions`\\n```1. High DB Active Sessions -> High APT (No MQ)``` • No. `2` contributing metric is `High DB Cpu`\\n```1. High APT (No MQ)``` • Links\\n<https://salesforce.quip.com/5LKTAxMd79LW|Causal Graph Design Doc> | <https://fawkes-workflowui.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/#/code/result/67d3c7c2505f2f3eb931544a|Causal Swimlane Logs>\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932477.744259\",\"message\":\" | *Release Information* | :emoji-todo_done: • 254.10.6 release happened on usa790 `2` hours and `7` minutes ago\\n• PD Alerts and CUJ Failures\\n```Pod/Cell : Release Timestamp : Reason : Customer Cases : PD Alerts : CUJ Failures\\nusa790 : 2025-03-14 04:00:00 :             : 0  : 0  : 0\\nusa1042 : 2025-03-14 03:20:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1000 : 2025-03-14 03:10:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1040 : 2025-03-14 03:10:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1044 : 2025-03-14 03:20:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1046 : 2025-03-14 03:10:00 : SAME FI/FD  : 0  : 0  : 0``` • Load Generation Status\\n```Pod/Cell : # of cases executed on current version\\nusa790 : 0\\nusa1042 : 0\\nusa1000 : 0\\nusa1040 : 0\\nusa1044 : 0\\nusa1046 : 0``` • Current Pod Performances (APT, CPU, GC, Conn Pool)\\n```Pod/Cell : Impacted Metrics\\nusa790 : High APT (No MQ)\\nusa1042 : N/A\\nusa1000 : N/A\\nusa1040 : N/A\\nusa1044 : N/A\\nusa1046 : N/A``` • Comparative Pod Performances (versus last week)\\n```Pod/Cell : Impact Details\\nusa790 : High APT (No MQ) 116.3% higher than last week\\nusa1042 : N/A\\nusa1000 : N/A\\nusa1040 : N/A\\nusa1044 : N/A\\nusa1046 : N/A``` \",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932517.751439\",\"message\":\"*| Domain Graphs |*<https://salesforce.enterprise.slack.com/files/U02DWLVTKB9/F08HUA5P152/graph_core.png| ><https://salesforce.enterprise.slack.com/files/U02DWLVTKB9/F08HNMSL98V/graph_mq.png| >\",\"username\":\"HawkEye\",\"replies\":[],\"attachments\":[{\"name\":\"graph_core.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08HUA5P152/graph_core.png\"},{\"name\":\"graph_mq.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08HNMSL98V/graph_mq.png\"}]}]},{\"date\":\"1741932467.789919\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932468.789859\",\"message\":\".impact usa790\",\"username\":\"Vivekraja Rajendran\",\"replies\":[]},{\"date\":\"1741932470.710919\",\"message\":\"`USA790 : 3 impact(s)`\\n\",\"username\":\"user not found\",\"replies\":[{\"date\":\"1741932479.552979\",\"message\":\"\\n\\n *APT* impact(s):  `3`\\n2025-03-14 05:47:00 UTC  to  2025-03-14 05:54:00 UTC  -  `7.0 mins`\\n2025-03-14 05:55:00 UTC  to  2025-03-14 06:01:00 UTC  -  `6.0 mins`\\n2025-03-14 06:07:00 UTC  to  `In Progress`  -  `0.0 mins`\\n\\n&gt; :warning: _` APT less than threshold 1mins (03:46-03:47) `_\\n&gt; :warning: _`APT less than threshold 1mins (04:11-04:12) `_\\n&gt; :warning: _`APT less than threshold 1mins (04:38-04:39) `_\\n&gt; :warning: _`APT less than threshold 3mins (04:44-04:47) `_\\n&gt; :warning: _`APT less than threshold 1mins (05:23-05:24) `_\\n&gt; :warning: _`APT less than threshold 2mins (06:04-06:06)`_\\n\\n&gt; _ :hourglass2: Analysis Duration: [ 2025-03-14 03:07 - 2025-03-14 06:07 ]_\\n\\n:external-link: *Links:*  [<https://podtap.internal.salesforce.com/hosts?pod=usa790| Podtap>] [<https://splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/publicSharing/fsre__apttrust_breakdown?earliest=-3h&amp;latest=-0h&amp;form.index=coreprod&amp;form.cell=usa790&amp;form.OrgRestrict=*| APT>] [<https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=-3h:-0h:core.aws.aws-prod21-useast2.core1:SFDC_type-ConnectionPool-name1*.NumWaitingForConnections{role=app,cell=usa790,k8s_pod_name=*}:zimsum:1m-sum| Connpool>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/GMHPmK0Iz/connection-pool-falcon-sre?orgId=1&amp;from=-3h&amp;to=-0h&amp;var-cell=usa790&amp;var-falcon_instance=aws-prod21-useast2&amp;var-functional_domain=core1&amp;var-interval=5m&amp;var-availabilitySlo=0.9999&amp;var-performanceSlo=50| Connpool_AV>] [<https://monitoring.internal.salesforce.com/argusmvp/#/dashboards/1329489?ownerid=79&amp;start=-3h&amp;end=-0h&amp;testid=13&amp;replaceable=usa790&amp;location=-1&amp;stepid=-1| Weblogin>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/8WO1f5i4z/core-app-primary-dashboard-falcon?orgId=1&amp;var-cell=usa790&amp;var-interval=1m&amp;var-agg=avg&amp;var-falcon_instance=aws-prod21-useast2&amp;var-functional_domain=core1&amp;from=-3h&amp;to=-0h| CASP - Dashboard>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/SN6N5HNGz/mq-monitoring-dashboard-falcon?orgId=1&amp;from=-3h&amp;to=-0h&amp;var-substrate=aws&amp;var-falcon_instance=aws-prod21-useast2&amp;var-fd_instance=core1&amp;var-cell=usa790&amp;var-RacNode=All&amp;var-MessageTypeName=All&amp;var-downsample=1m| MQ Dashboard>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/Z5DVVJEzf/search-service-health?from=-3h&amp;to=-0h&amp;var-datacenter=aws-prod21-useast2&amp;var-falconCell=usa790&amp;orgId=1| Search - Health Dashboard> ] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/JvkcK9aMz/service-cloud-voice-test-result-commercial-and-gov-cloud?orgId=1&amp;var-core_instance=usa790&amp;var-Interval=1m&amp;var-gov_core_instance=&amp;var-heroku_region=All&amp;var-DC=All&amp;from=-3h&amp;to=-0h| SCV-Monitoring>]\",\"username\":\"user not found\",\"replies\":[]},{\"date\":\"1741932479.760299\",\"message\":\"  Pager Duty Alerts button\",\"username\":\"user not found\",\"replies\":[]}]},{\"date\":\"1741932613.270519\",\"message\":\"Vivekraja Rajendran has paged 1 team.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932613.722649\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932613.833559\",\"message\":\"<@WD9D9KJJD> has joined the channel\",\"username\":\"Mahesh Kumar Bolagum\",\"replies\":[]},{\"date\":\"1741932690.737999\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Sherlock_APT Degradation Alert for usa790 | <https://meet.google.com/sty-wbts-gud>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932691.113889\",\"message\":\"<@WAXFK7KDY> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932750.398019\",\"message\":\"5:47 UTC - start time\",\"username\":\"Vivekraja Rajendran\",\"replies\":[]},{\"date\":\"1741932752.605369\",\"message\":\"<@WAXFK7KDY> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932760.643639\",\"message\":\"<Caterin .> has joined the channel\",\"username\":\"Caterin .\",\"replies\":[]},{\"date\":\"1741932831.554599\",\"message\":\"<Sucheta Roy> has joined the channel\",\"username\":\"Sucheta Roy\",\"replies\":[]},{\"date\":\"1741932968.719519\",\"message\":\"<@WAXFK7KDY> created the following trust posting:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933048.262829\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933175.168699\",\"message\":\"SDB Lens Report:\\n<https://sdb-lens.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/?job_id=6aac7f19-538e-449d-b5a0-ade0e75f5806>\",\"username\":\"Caterin .\",\"replies\":[]},{\"date\":\"1741933226.091929\",\"message\":\"set the channel topic: :icc-sev1: Sev1 | Sherlock_APT Degradation Alert for usa790 | <https://meet.google.com/sty-wbts-gud>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933226.623489\",\"message\":\"<@WAYCCR9EJ> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933257.418019\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933260.888979\",\"message\":\"Vivekraja Rajendran has paged 1 team.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933261.701499\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933261.707339\",\"message\":\"<@WGF75NAQP> has joined the channel\",\"username\":\"Maeve Coleman\",\"replies\":[]},{\"date\":\"1741933393.635799\",\"message\":\"<Sushan Kadur> has joined the channel\",\"username\":\"Sushan Kadur\",\"replies\":[]},{\"date\":\"1741933407.274169\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933407.763699\",\"message\":\"IncidentCommandCenter sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"174'
inputname: drain rawmsg: '<190>1 2025-03-14T07:20:35.654684+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - \\nEvent: wait_sql_lock-\\nSingle uri (core Splunk) : /apexremote(8343 TimeOuts)``` \",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932464.901329\",\"message\":\" | *MQ* | :emoji-todo_done: • No issues detected in this swim-lane\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932467.530249\",\"message\":\" | *Search* | :emoji-todo_done: • No issues detected in this swim-lane\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932470.478619\",\"message\":\" | *Info Swimlanes* | :emoji-todo_done: •  `0` active throttles by CSP (Source Heimdall)\\n• 1 Ongoing Incident(s)\\n```Case ID:   Create Date:          Subject:\\n73013389 - 2025-03-14 06:07:16 - Sherlock_APT Degradation Alert for usa790``` <https://gus.lightning.force.com/lightning/r/Case/500EE00001TrlEAYAZ/view|73013389>\\n _Note: Error while getting black tab tool executions_\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932473.825959\",\"message\":\" | *Causal Graph* | :emoji-todo_done: • No. `1` contributing metric is `High DB Active Sessions`\\n```1. High DB Active Sessions -> High APT (No MQ)``` • No. `2` contributing metric is `High DB Cpu`\\n```1. High APT (No MQ)``` • Links\\n<https://salesforce.quip.com/5LKTAxMd79LW|Causal Graph Design Doc> | <https://fawkes-workflowui.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/#/code/result/67d3c7c2505f2f3eb931544a|Causal Swimlane Logs>\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932477.744259\",\"message\":\" | *Release Information* | :emoji-todo_done: • 254.10.6 release happened on usa790 `2` hours and `7` minutes ago\\n• PD Alerts and CUJ Failures\\n```Pod/Cell : Release Timestamp : Reason : Customer Cases : PD Alerts : CUJ Failures\\nusa790 : 2025-03-14 04:00:00 :             : 0  : 0  : 0\\nusa1042 : 2025-03-14 03:20:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1000 : 2025-03-14 03:10:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1040 : 2025-03-14 03:10:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1044 : 2025-03-14 03:20:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1046 : 2025-03-14 03:10:00 : SAME FI/FD  : 0  : 0  : 0``` • Load Generation Status\\n```Pod/Cell : # of cases executed on current version\\nusa790 : 0\\nusa1042 : 0\\nusa1000 : 0\\nusa1040 : 0\\nusa1044 : 0\\nusa1046 : 0``` • Current Pod Performances (APT, CPU, GC, Conn Pool)\\n```Pod/Cell : Impacted Metrics\\nusa790 : High APT (No MQ)\\nusa1042 : N/A\\nusa1000 : N/A\\nusa1040 : N/A\\nusa1044 : N/A\\nusa1046 : N/A``` • Comparative Pod Performances (versus last week)\\n```Pod/Cell : Impact Details\\nusa790 : High APT (No MQ) 116.3% higher than last week\\nusa1042 : N/A\\nusa1000 : N/A\\nusa1040 : N/A\\nusa1044 : N/A\\nusa1046 : N/A``` \",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741932517.751439\",\"message\":\"*| Domain Graphs |*<https://salesforce.enterprise.slack.com/files/U02DWLVTKB9/F08HUA5P152/graph_core.png| ><https://salesforce.enterprise.slack.com/files/U02DWLVTKB9/F08HNMSL98V/graph_mq.png| >\",\"username\":\"HawkEye\",\"replies\":[],\"attachments\":[{\"name\":\"graph_core.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08HUA5P152/graph_core.png\"},{\"name\":\"graph_mq.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08HNMSL98V/graph_mq.png\"}]}]},{\"date\":\"1741932467.789919\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932468.789859\",\"message\":\".impact usa790\",\"username\":\"Vivekraja Rajendran\",\"replies\":[]},{\"date\":\"1741932470.710919\",\"message\":\"`USA790 : 3 impact(s)`\\n\",\"username\":\"user not found\",\"replies\":[{\"date\":\"1741932479.552979\",\"message\":\"\\n\\n *APT* impact(s):  `3`\\n2025-03-14 05:47:00 UTC  to  2025-03-14 05:54:00 UTC  -  `7.0 mins`\\n2025-03-14 05:55:00 UTC  to  2025-03-14 06:01:00 UTC  -  `6.0 mins`\\n2025-03-14 06:07:00 UTC  to  `In Progress`  -  `0.0 mins`\\n\\n&gt; :warning: _` APT less than threshold 1mins (03:46-03:47) `_\\n&gt; :warning: _`APT less than threshold 1mins (04:11-04:12) `_\\n&gt; :warning: _`APT less than threshold 1mins (04:38-04:39) `_\\n&gt; :warning: _`APT less than threshold 3mins (04:44-04:47) `_\\n&gt; :warning: _`APT less than threshold 1mins (05:23-05:24) `_\\n&gt; :warning: _`APT less than threshold 2mins (06:04-06:06)`_\\n\\n&gt; _ :hourglass2: Analysis Duration: [ 2025-03-14 03:07 - 2025-03-14 06:07 ]_\\n\\n:external-link: *Links:*  [<https://podtap.internal.salesforce.com/hosts?pod=usa790| Podtap>] [<https://splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/publicSharing/fsre__apttrust_breakdown?earliest=-3h&amp;latest=-0h&amp;form.index=coreprod&amp;form.cell=usa790&amp;form.OrgRestrict=*| APT>] [<https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=-3h:-0h:core.aws.aws-prod21-useast2.core1:SFDC_type-ConnectionPool-name1*.NumWaitingForConnections{role=app,cell=usa790,k8s_pod_name=*}:zimsum:1m-sum| Connpool>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/GMHPmK0Iz/connection-pool-falcon-sre?orgId=1&amp;from=-3h&amp;to=-0h&amp;var-cell=usa790&amp;var-falcon_instance=aws-prod21-useast2&amp;var-functional_domain=core1&amp;var-interval=5m&amp;var-availabilitySlo=0.9999&amp;var-performanceSlo=50| Connpool_AV>] [<https://monitoring.internal.salesforce.com/argusmvp/#/dashboards/1329489?ownerid=79&amp;start=-3h&amp;end=-0h&amp;testid=13&amp;replaceable=usa790&amp;location=-1&amp;stepid=-1| Weblogin>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/8WO1f5i4z/core-app-primary-dashboard-falcon?orgId=1&amp;var-cell=usa790&amp;var-interval=1m&amp;var-agg=avg&amp;var-falcon_instance=aws-prod21-useast2&amp;var-functional_domain=core1&amp;from=-3h&amp;to=-0h| CASP - Dashboard>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/SN6N5HNGz/mq-monitoring-dashboard-falcon?orgId=1&amp;from=-3h&amp;to=-0h&amp;var-substrate=aws&amp;var-falcon_instance=aws-prod21-useast2&amp;var-fd_instance=core1&amp;var-cell=usa790&amp;var-RacNode=All&amp;var-MessageTypeName=All&amp;var-downsample=1m| MQ Dashboard>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/Z5DVVJEzf/search-service-health?from=-3h&amp;to=-0h&amp;var-datacenter=aws-prod21-useast2&amp;var-falconCell=usa790&amp;orgId=1| Search - Health Dashboard> ] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/JvkcK9aMz/service-cloud-voice-test-result-commercial-and-gov-cloud?orgId=1&amp;var-core_instance=usa790&amp;var-Interval=1m&amp;var-gov_core_instance=&amp;var-heroku_region=All&amp;var-DC=All&amp;from=-3h&amp;to=-0h| SCV-Monitoring>]\",\"username\":\"user not found\",\"replies\":[]},{\"date\":\"1741932479.760299\",\"message\":\"  Pager Duty Alerts button\",\"username\":\"user not found\",\"replies\":[]}]},{\"date\":\"1741932613.270519\",\"message\":\"Vivekraja Rajendran has paged 1 team.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932613.722649\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932613.833559\",\"message\":\"<@WD9D9KJJD> has joined the channel\",\"username\":\"Mahesh Kumar Bolagum\",\"replies\":[]},{\"date\":\"1741932690.737999\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Sherlock_APT Degradation Alert for usa790 | <https://meet.google.com/sty-wbts-gud>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932691.113889\",\"message\":\"<@WAXFK7KDY> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932750.398019\",\"message\":\"5:47 UTC - start time\",\"username\":\"Vivekraja Rajendran\",\"replies\":[]},{\"date\":\"1741932752.605369\",\"message\":\"<@WAXFK7KDY> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741932760.643639\",\"message\":\"<Caterin .> has joined the channel\",\"username\":\"Caterin .\",\"replies\":[]},{\"date\":\"1741932831.554599\",\"message\":\"<Sucheta Roy> has joined the channel\",\"username\":\"Sucheta Roy\",\"replies\":[]},{\"date\":\"1741932968.719519\",\"message\":\"<@WAXFK7KDY> created the following trust posting:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933048.262829\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933175.168699\",\"message\":\"SDB Lens Report:\\n<https://sdb-lens.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/?job_id=6aac7f19-538e-449d-b5a0-ade0e75f5806>\",\"username\":\"Caterin .\",\"replies\":[]},{\"date\":\"1741933226.091929\",\"message\":\"set the channel topic: :icc-sev1: Sev1 | Sherlock_APT Degradation Alert for usa790 | <https://meet.google.com/sty-wbts-gud>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933226.623489\",\"message\":\"<@WAYCCR9EJ> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933257.418019\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933260.888979\",\"message\":\"Vivekraja Rajendran has paged 1 team.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933261.701499\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933261.707339\",\"message\":\"<@WGF75NAQP> has joined the channel\",\"username\":\"Maeve Coleman\",\"replies\":[]},{\"date\":\"1741933393.635799\",\"message\":\"<Sushan Kadur> has joined the channel\",\"username\":\"Sushan Kadur\",\"replies\":[]},{\"date\":\"1741933407.274169\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933407.763699\",\"message\":\"IncidentCommandCenter sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"174'
$!:{ "metadata": { "httpheaders": { "host": "icc-log-drain.herokuapp.com", "user-agent": "log-shuttle\/ (go1.21.9; linux; amd64; gc)", "transfer-encoding": "chunked", "accept-encoding": "gzip", "content-type": "application\/logplex-1", "logplex-msg-count": "3", "server": "Heroku", "via": "1.1 spaces-router (bc46c658aac4)", "x-forwarded-for": "35.94.252.80", "x-forwarded-port": "443", "x-forwarded-proto": "https", "x-request-id": "f7574af9-a4ab-4619-bcfd-8d6e5bf46b3b", "x-request-start": "1741936835936" }, "queryparams": { "cloud": "ACE", "team": "ICC", "service": "icc", "space": "icc-production-shield-oregon" } }, "data": { "event": "\\\\nEvent: wait_sql_lock-\\\\nSingle uri (core Splunk) : \/apexremote(8343 TimeOuts)``` \\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932464.901329\\\",\\\"message\\\":\\\" | *MQ* | :emoji-todo_done: • No issues detected in this swim-lane\\\\n\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932467.530249\\\",\\\"message\\\":\\\" | *Search* | :emoji-todo_done: • No issues detected in this swim-lane\\\\n\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932470.478619\\\",\\\"message\\\":\\\" | *Info Swimlanes* | :emoji-todo_done: •  `0` active throttles by CSP (Source Heimdall)\\\\n• 1 Ongoing Incident(s)\\\\n```Case ID:   Create Date:          Subject:\\\\n73013389 - 2025-03-14 06:07:16 - Sherlock_APT Degradation Alert for usa790``` <https:\/\/gus.lightning.force.com\/lightning\/r\/Case\/500EE00001TrlEAYAZ\/view|73013389>\\\\n _Note: Error while getting black tab tool executions_\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932473.825959\\\",\\\"message\\\":\\\" | *Causal Graph* | :emoji-todo_done: • No. `1` contributing metric is `High DB Active Sessions`\\\\n```1. High DB Active Sessions -> High APT (No MQ)``` • No. `2` contributing metric is `High DB Cpu`\\\\n```1. High APT (No MQ)``` • Links\\\\n<https:\/\/salesforce.quip.com\/5LKTAxMd79LW|Causal Graph Design Doc> | <https:\/\/fawkes-workflowui.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/#\/code\/result\/67d3c7c2505f2f3eb931544a|Causal Swimlane Logs>\\\\n\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932477.744259\\\",\\\"message\\\":\\\" | *Release Information* | :emoji-todo_done: • 254.10.6 release happened on usa790 `2` hours and `7` minutes ago\\\\n• PD Alerts and CUJ Failures\\\\n```Pod\/Cell : Release Timestamp : Reason : Customer Cases : PD Alerts : CUJ Failures\\\\nusa790 : 2025-03-14 04:00:00 :             : 0  : 0  : 0\\\\nusa1042 : 2025-03-14 03:20:00 : SAME FI\/FD  : 0  : 0  : 0\\\\nusa1000 : 2025-03-14 03:10:00 : SAME FI\/FD  : 0  : 0  : 0\\\\nusa1040 : 2025-03-14 03:10:00 : SAME FI\/FD  : 0  : 0  : 0\\\\nusa1044 : 2025-03-14 03:20:00 : SAME FI\/FD  : 0  : 0  : 0\\\\nusa1046 : 2025-03-14 03:10:00 : SAME FI\/FD  : 0  : 0  : 0``` • Load Generation Status\\\\n```Pod\/Cell : # of cases executed on current version\\\\nusa790 : 0\\\\nusa1042 : 0\\\\nusa1000 : 0\\\\nusa1040 : 0\\\\nusa1044 : 0\\\\nusa1046 : 0``` • Current Pod Performances (APT, CPU, GC, Conn Pool)\\\\n```Pod\/Cell : Impacted Metrics\\\\nusa790 : High APT (No MQ)\\\\nusa1042 : N\/A\\\\nusa1000 : N\/A\\\\nusa1040 : N\/A\\\\nusa1044 : N\/A\\\\nusa1046 : N\/A``` • Comparative Pod Performances (versus last week)\\\\n```Pod\/Cell : Impact Details\\\\nusa790 : High APT (No MQ) 116.3% higher than last week\\\\nusa1042 : N\/A\\\\nusa1000 : N\/A\\\\nusa1040 : N\/A\\\\nusa1044 : N\/A\\\\nusa1046 : N\/A``` \\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932517.751439\\\",\\\"message\\\":\\\"*| Domain Graphs |*<https:\/\/salesforce.enterprise.slack.com\/files\/U02DWLVTKB9\/F08HUA5P152\/graph_core.png| ><https:\/\/salesforce.enterprise.slack.com\/files\/U02DWLVTKB9\/F08HNMSL98V\/graph_mq.png| >\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[],\\\"attachments\\\":[{\\\"name\\\":\\\"graph_core.png\\\",\\\"url\\\":\\\"https:\/\/files.slack.com\/files-pri\/T7T5PNK3P-F08HUA5P152\/graph_core.png\\\"},{\\\"name\\\":\\\"graph_mq.png\\\",\\\"url\\\":\\\"https:\/\/files.slack.com\/files-pri\/T7T5PNK3P-F08HNMSL98V\/graph_mq.png\\\"}]}]},{\\\"date\\\":\\\"1741932467.789919\\\",\\\"message\\\":\\\":alarm-clock2: The below reminder is NOW DUE:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932468.789859\\\",\\\"message\\\":\\\".impact usa790\\\",\\\"username\\\":\\\"Vivekraja Rajendran\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932470.710919\\\",\\\"message\\\":\\\"`USA790 : 3 impact(s)`\\\\n\\\",\\\"username\\\":\\\"user not found\\\",\\\"replies\\\":[{\\\"date\\\":\\\"1741932479.552979\\\",\\\"message\\\":\\\"\\\\n\\\\n *APT* impact(s):  `3`\\\\n2025-03-14 05:47:00 UTC  to  2025-03-14 05:54:00 UTC  -  `7.0 mins`\\\\n2025-03-14 05:55:00 UTC  to  2025-03-14 06:01:00 UTC  -  `6.0 mins`\\\\n2025-03-14 06:07:00 UTC  to  `In Progress`  -  `0.0 mins`\\\\n\\\\n&gt; :warning: _` APT less than threshold 1mins (03:46-03:47) `_\\\\n&gt; :warning: _`APT less than threshold 1mins (04:11-04:12) `_\\\\n&gt; :warning: _`APT less than threshold 1mins (04:38-04:39) `_\\\\n&gt; :warning: _`APT less than threshold 3mins (04:44-04:47) `_\\\\n&gt; :warning: _`APT less than threshold 1mins (05:23-05:24) `_\\\\n&gt; :warning: _`APT less than threshold 2mins (06:04-06:06)`_\\\\n\\\\n&gt; _ :hourglass2: Analysis Duration: [ 2025-03-14 03:07 - 2025-03-14 06:07 ]_\\\\n\\\\n:external-link: *Links:*  [<https:\/\/podtap.internal.salesforce.com\/hosts?pod=usa790| Podtap>] [<https:\/\/splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-US\/app\/publicSharing\/fsre__apttrust_breakdown?earliest=-3h&amp;latest=-0h&amp;form.index=coreprod&amp;form.cell=usa790&amp;form.OrgRestrict=*| APT>] [<https:\/\/monitoring.internal.salesforce.com\/argus\/#\/viewmetrics?expression=-3h:-0h:core.aws.aws-prod21-useast2.core1:SFDC_type-ConnectionPool-name1*.NumWaitingForConnections{role=app,cell=usa790,k8s_pod_name=*}:zimsum:1m-sum| Connpool>] [<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/GMHPmK0Iz\/connection-pool-falcon-sre?orgId=1&amp;from=-3h&amp;to=-0h&amp;var-cell=usa790&amp;var-falcon_instance=aws-prod21-useast2&amp;var-functional_domain=core1&amp;var-interval=5m&amp;var-availabilitySlo=0.9999&amp;var-performanceSlo=50| Connpool_AV>] [<https:\/\/monitoring.internal.salesforce.com\/argusmvp\/#\/dashboards\/1329489?ownerid=79&amp;start=-3h&amp;end=-0h&amp;testid=13&amp;replaceable=usa790&amp;location=-1&amp;stepid=-1| Weblogin>] [<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/8WO1f5i4z\/core-app-primary-dashboard-falcon?orgId=1&amp;var-cell=usa790&amp;var-interval=1m&amp;var-agg=avg&amp;var-falcon_instance=aws-prod21-useast2&amp;var-functional_domain=core1&amp;from=-3h&amp;to=-0h| CASP - Dashboard>] [<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/SN6N5HNGz\/mq-monitoring-dashboard-falcon?orgId=1&amp;from=-3h&amp;to=-0h&amp;var-substrate=aws&amp;var-falcon_instance=aws-prod21-useast2&amp;var-fd_instance=core1&amp;var-cell=usa790&amp;var-RacNode=All&amp;var-MessageTypeName=All&amp;var-downsample=1m| MQ Dashboard>] [<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/Z5DVVJEzf\/search-service-health?from=-3h&amp;to=-0h&amp;var-datacenter=aws-prod21-useast2&amp;var-falconCell=usa790&amp;orgId=1| Search - Health Dashboard> ] [<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/JvkcK9aMz\/service-cloud-voice-test-result-commercial-and-gov-cloud?orgId=1&amp;var-core_instance=usa790&amp;var-Interval=1m&amp;var-gov_core_instance=&amp;var-heroku_region=All&amp;var-DC=All&amp;from=-3h&amp;to=-0h| SCV-Monitoring>]\\\",\\\"username\\\":\\\"user not found\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932479.760299\\\",\\\"message\\\":\\\"  Pager Duty Alerts button\\\",\\\"username\\\":\\\"user not found\\\",\\\"replies\\\":[]}]},{\\\"date\\\":\\\"1741932613.270519\\\",\\\"message\\\":\\\"Vivekraja Rajendran has paged 1 team.\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932613.722649\\\",\\\"message\\\":\\\"\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932613.833559\\\",\\\"message\\\":\\\"<@WD9D9KJJD> has joined the channel\\\",\\\"username\\\":\\\"Mahesh Kumar Bolagum\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932690.737999\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev2: Sev2 | Sherlock_APT Degradation Alert for usa790 | <https:\/\/meet.google.com\/sty-wbts-gud>\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932691.113889\\\",\\\"message\\\":\\\"<@WAXFK7KDY> just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932750.398019\\\",\\\"message\\\":\\\"5:47 UTC - start time\\\",\\\"username\\\":\\\"Vivekraja Rajendran\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932752.605369\\\",\\\"message\\\":\\\"<@WAXFK7KDY> sent a new internal comm:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932760.643639\\\",\\\"message\\\":\\\"<Caterin .> has joined the channel\\\",\\\"username\\\":\\\"Caterin .\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932831.554599\\\",\\\"message\\\":\\\"<Sucheta Roy> has joined the channel\\\",\\\"username\\\":\\\"Sucheta Roy\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741932968.719519\\\",\\\"message\\\":\\\"<@WAXFK7KDY> created the following trust posting:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741933048.262829\\\",\\\"message\\\":\\\":alarm-clock2: The below reminder is NOW DUE:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741933175.168699\\\",\\\"message\\\":\\\"SDB Lens Report:\\\\n<https:\/\/sdb-lens.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/?job_id=6aac7f19-538e-449d-b5a0-ade0e75f5806>\\\",\\\"username\\\":\\\"Caterin .\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741933226.091929\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev1: Sev1 | Sherlock_APT Degradation Alert for usa790 | <https:\/\/meet.google.com\/sty-wbts-gud>\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741933226.623489\\\",\\\"message\\\":\\\"<@WAYCCR9EJ> just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741933257.418019\\\",\\\"message\\\":\\\":alarm-clock2: The below reminder is NOW DUE:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741933260.888979\\\",\\\"message\\\":\\\"Vivekraja Rajendran has paged 1 team.\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741933261.701499\\\",\\\"message\\\":\\\"\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741933261.707339\\\",\\\"message\\\":\\\"<@WGF75NAQP> has joined the channel\\\",\\\"username\\\":\\\"Maeve Coleman\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741933393.635799\\\",\\\"message\\\":\\\"<Sushan Kadur> has joined the channel\\\",\\\"username\\\":\\\"Sushan Kadur\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741933407.274169\\\",\\\"message\\\":\\\":alarm-clock2: The below reminder is NOW DUE:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741933407.763699\\\",\\\"message\\\":\\\"IncidentCommandCenter sent a new internal comm:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"174", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:20:35.654684+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } } }
$.:{ "app_id": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "source": "app", "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "team": "ICC", "service": "icc", "sourcetype": "-", "environment": "-", "cloud": "ACE", "business_unit": "Heroku", "type": "log", "inc": 0, "format": "text", "dnr": "false", "dynadir": "debug" }
$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:20:35', STRUCTURED-DATA: '-',
msg: '1933407.781929\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933407.900069\",\"message\":\"<Surjya Roy> has joined the channel\",\"username\":\"Surjya Roy\",\"replies\":[]},{\"date\":\"1741933504.404549\",\"message\":\"<Ankita Asalkar> has joined the channel\",\"username\":\"Ankita Asalkar\",\"replies\":[]},{\"date\":\"1741933578.692059\",\"message\":\"• high APT is caused by DB Total Time which is contributed by *wait_sql_lock*\\n• <https://bdmpresto-superset-server.sfproxy.uip.aws-esvc1-useast2.aws.sfdc.cl/superset/dashboard/149/?fi=aws-prod21-useast2&amp;fd=core1&amp;cluster=sam-restricted4&amp;cell=usa790&amp;substrate=aws&amp;statementid=98D90DD9AD018ECE&amp;start_time=2025-03-14%2005:45:08.000&amp;end_time=2025-03-14%2006:13:55.000&amp;envtype=prod&amp;state=*&amp;is_read_write=true|98D90DD9AD018ECE> contributed to this *wait_sql_lock*\\n• Top URI `/apexremote`  user *0052I00000IKLPV*\\n• Same issue observed in the past *<https://gus.lightning.force.com/lightning/r/SM_Problem__c/a4QEE0000005tOr2AI/view|PRB-0026588>*\\n• This cell is single org cell \\n• To reduce the APT, it is recommended to throttle this URI and user \",\"username\":\"Caterin .\",\"replies\":[{\"date\":\"1741933864.533829\",\"message\":\"Details from SDB Lens\",\"username\":\"Caterin .\",\"replies\":[],\"attachments\":[{\"name\":\"Screenshot 2025-03-14 at 2.30.51 PM.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08HNR1KPPF/screenshot_2025-03-14_at_2.30.51___pm.png\"}]},{\"date\":\"1741933894.329119\",\"message\":\"<Sushan Kadur> <@WAYCCR9EJ>\",\"username\":\"Caterin .\",\"replies\":[]},{\"date\":\"1741933998.203789\",\"message\":\"<https://sdb-lens.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/?job_id=6aac7f19-538e-449d-b5a0-ade0e75f5806|SDB lens Report >\",\"username\":\"Mahesh Kumar Bolagum\",\"replies\":[]}]},{\"date\":\"1741933595.887609\",\"message\":\"<Mervyn Das> has updated incident management role(s).\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933689.533149\",\"message\":\"Vivekraja Rajendran has paged 1 team.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933689.920909\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933690.040329\",\"message\":\"<Chia-wei Lin> has joined the channel\",\"username\":\"Chia-wei Lin\",\"replies\":[]},{\"date\":\"1741933696.916599\",\"message\":\"CSP team paged\",\"username\":\"Vivekraja Rajendran\",\"replies\":[]},{\"date\":\"1741933769.087899\",\"message\":\"<Tim Kennett> has joined the channel\",\"username\":\"Tim Kennett\",\"replies\":[]},{\"date\":\"1741934006.546759\",\"message\":\"<Mervyn Das> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741934073.485289\",\"message\":\"W-17647607\\n##################################################\\nClosing Summary:\\nSingle Org impact/ Self inflicted high APT due to row lock timeouts/ errors by Humana Org (00DF00000005Djn).\\n##################################################\\nCause:\\nOrg was performing Cases (500*) loading and experiencing row lock errors/ timeouts. Record Id 500Wk00000Ch6jE among the top conflicting row keys.\\n##################################################\\nSolution:\\nOutbound was raised with customer.\\nUser Story W-17680093 created to reference customer outreach and move related PRB-0026588 record to analysis complete (since this should not be a PRB and there are no other teams to assign as overall instance components were healthy).\\n##################################################\",\"username\":\"Mahesh Kumar Bolagum\",\"replies\":[]},{\"date\":\"1741934163.506869\",\"message\":\"<Chia-wei Lin> has joined acknowledging the page for *GUS: HRMS (fka Core Service Protection - CSP) Incident Escalation* service.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741935027.998279\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741935028.188659\",\"message\":\"<Elias Kuriakose> has joined the channel\",\"username\":\"Elias Kuriakose\",\"replies\":[]},{\"date\":\"1741935114.308319\",\"message\":\"<Imran Khan> has joined the channel\",\"username\":\"Imran Khan\",\"replies\":[]},{\"date\":\"1741935174.216169\",\"message\":\"<Mervyn Das> has joined the channel\",\"username\":\"Mervyn Das\",\"replies\":[]},{\"date\":\"1741935269.804379\",\"message\":\":thread: CIC Sev1 Update from the customer (Async)\",\"username\":\"Mervyn Das\",\"replies\":[{\"date\":\"1741935298.824719\",\"message\":\"<@W019WRR8W5V> <Juliette McGrath> - FYI to post update from the customer here.\",\"username\":\"Mervyn Das\",\"replies\":[]}]},{\"date\":\"1741935448.194349\",\"message\":\"Trust link; <https://status.salesforce.com/incidents/10013895>\",\"username\":\"Tim Kennett\",\"replies\":[]},{\"date\":\"1741936165.155799\",\"message\":\"<Mervyn Das> resolved the incident. Would you also like to send a TCE?\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741936448.350639\",\"message\":\"<Mervyn Das> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741936466.068449\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741936766.075639\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741936827.633819\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741936832.612529\",\"message\":\"ICC is in the final stages of handling the incident - just a little more patience, and we’ll be good to go! :smile::+1:\\nIn the meantime, here are the closing details:\",\"username\":\"Incident Command Center\",\"replies\":[]}]"}'
escaped msg: '1933407.781929\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933407.900069\",\"message\":\"<Surjya Roy> has joined the channel\",\"username\":\"Surjya Roy\",\"replies\":[]},{\"date\":\"1741933504.404549\",\"message\":\"<Ankita Asalkar> has joined the channel\",\"username\":\"Ankita Asalkar\",\"replies\":[]},{\"date\":\"1741933578.692059\",\"message\":\"• high APT is caused by DB Total Time which is contributed by *wait_sql_lock*\\n• <https://bdmpresto-superset-server.sfproxy.uip.aws-esvc1-useast2.aws.sfdc.cl/superset/dashboard/149/?fi=aws-prod21-useast2&amp;fd=core1&amp;cluster=sam-restricted4&amp;cell=usa790&amp;substrate=aws&amp;statementid=98D90DD9AD018ECE&amp;start_time=2025-03-14%2005:45:08.000&amp;end_time=2025-03-14%2006:13:55.000&amp;envtype=prod&amp;state=*&amp;is_read_write=true|98D90DD9AD018ECE> contributed to this *wait_sql_lock*\\n• Top URI `/apexremote`  user *0052I00000IKLPV*\\n• Same issue observed in the past *<https://gus.lightning.force.com/lightning/r/SM_Problem__c/a4QEE0000005tOr2AI/view|PRB-0026588>*\\n• This cell is single org cell \\n• To reduce the APT, it is recommended to throttle this URI and user \",\"username\":\"Caterin .\",\"replies\":[{\"date\":\"1741933864.533829\",\"message\":\"Details from SDB Lens\",\"username\":\"Caterin .\",\"replies\":[],\"attachments\":[{\"name\":\"Screenshot 2025-03-14 at 2.30.51 PM.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08HNR1KPPF/screenshot_2025-03-14_at_2.30.51___pm.png\"}]},{\"date\":\"1741933894.329119\",\"message\":\"<Sushan Kadur> <@WAYCCR9EJ>\",\"username\":\"Caterin .\",\"replies\":[]},{\"date\":\"1741933998.203789\",\"message\":\"<https://sdb-lens.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/?job_id=6aac7f19-538e-449d-b5a0-ade0e75f5806|SDB lens Report >\",\"username\":\"Mahesh Kumar Bolagum\",\"replies\":[]}]},{\"date\":\"1741933595.887609\",\"message\":\"<Mervyn Das> has updated incident management role(s).\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933689.533149\",\"message\":\"Vivekraja Rajendran has paged 1 team.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933689.920909\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933690.040329\",\"message\":\"<Chia-wei Lin> has joined the channel\",\"username\":\"Chia-wei Lin\",\"replies\":[]},{\"date\":\"1741933696.916599\",\"message\":\"CSP team paged\",\"username\":\"Vivekraja Rajendran\",\"replies\":[]},{\"date\":\"1741933769.087899\",\"message\":\"<Tim Kennett> has joined the channel\",\"username\":\"Tim Kennett\",\"replies\":[]},{\"date\":\"1741934006.546759\",\"message\":\"<Mervyn Das> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741934073.485289\",\"message\":\"W-17647607\\n##################################################\\nClosing Summary:\\nSingle Org impact/ Self inflicted high APT due to row lock timeouts/ errors by Humana Org (00DF00000005Djn).\\n##################################################\\nCause:\\nOrg was performing Cases (500*) loading and experiencing row lock errors/ timeouts. Record Id 500Wk00000Ch6jE among the top conflicting row keys.\\n##################################################\\nSolution:\\nOutbound was raised with customer.\\nUser Story W-17680093 created to reference customer outreach and move related PRB-0026588 record to analysis complete (since this should not be a PRB and there are no other teams to assign as overall instance components were healthy).\\n##################################################\",\"username\":\"Mahesh Kumar Bolagum\",\"replies\":[]},{\"date\":\"1741934163.506869\",\"message\":\"<Chia-wei Lin> has joined acknowledging the page for *GUS: HRMS (fka Core Service Protection - CSP) Incident Escalation* service.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741935027.998279\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741935028.188659\",\"message\":\"<Elias Kuriakose> has joined the channel\",\"username\":\"Elias Kuriakose\",\"replies\":[]},{\"date\":\"1741935114.308319\",\"message\":\"<Imran Khan> has joined the channel\",\"username\":\"Imran Khan\",\"replies\":[]},{\"date\":\"1741935174.216169\",\"message\":\"<Mervyn Das> has joined the channel\",\"username\":\"Mervyn Das\",\"replies\":[]},{\"date\":\"1741935269.804379\",\"message\":\":thread: CIC Sev1 Update from the customer (Async)\",\"username\":\"Mervyn Das\",\"replies\":[{\"date\":\"1741935298.824719\",\"message\":\"<@W019WRR8W5V> <Juliette McGrath> - FYI to post update from the customer here.\",\"username\":\"Mervyn Das\",\"replies\":[]}]},{\"date\":\"1741935448.194349\",\"message\":\"Trust link; <https://status.salesforce.com/incidents/10013895>\",\"username\":\"Tim Kennett\",\"replies\":[]},{\"date\":\"1741936165.155799\",\"message\":\"<Mervyn Das> resolved the incident. Would you also like to send a TCE?\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741936448.350639\",\"message\":\"<Mervyn Das> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741936466.068449\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741936766.075639\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741936827.633819\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741936832.612529\",\"message\":\"ICC is in the final stages of handling the incident - just a little more patience, and we’ll be good to go! :smile::+1:\\nIn the meantime, here are the closing details:\",\"username\":\"Incident Command Center\",\"replies\":[]}]"}'
inputname: drain rawmsg: '<190>1 2025-03-14T07:20:35.654684+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - 1933407.781929\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933407.900069\",\"message\":\"<Surjya Roy> has joined the channel\",\"username\":\"Surjya Roy\",\"replies\":[]},{\"date\":\"1741933504.404549\",\"message\":\"<Ankita Asalkar> has joined the channel\",\"username\":\"Ankita Asalkar\",\"replies\":[]},{\"date\":\"1741933578.692059\",\"message\":\"• high APT is caused by DB Total Time which is contributed by *wait_sql_lock*\\n• <https://bdmpresto-superset-server.sfproxy.uip.aws-esvc1-useast2.aws.sfdc.cl/superset/dashboard/149/?fi=aws-prod21-useast2&amp;fd=core1&amp;cluster=sam-restricted4&amp;cell=usa790&amp;substrate=aws&amp;statementid=98D90DD9AD018ECE&amp;start_time=2025-03-14%2005:45:08.000&amp;end_time=2025-03-14%2006:13:55.000&amp;envtype=prod&amp;state=*&amp;is_read_write=true|98D90DD9AD018ECE> contributed to this *wait_sql_lock*\\n• Top URI `/apexremote`  user *0052I00000IKLPV*\\n• Same issue observed in the past *<https://gus.lightning.force.com/lightning/r/SM_Problem__c/a4QEE0000005tOr2AI/view|PRB-0026588>*\\n• This cell is single org cell \\n• To reduce the APT, it is recommended to throttle this URI and user \",\"username\":\"Caterin .\",\"replies\":[{\"date\":\"1741933864.533829\",\"message\":\"Details from SDB Lens\",\"username\":\"Caterin .\",\"replies\":[],\"attachments\":[{\"name\":\"Screenshot 2025-03-14 at 2.30.51 PM.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08HNR1KPPF/screenshot_2025-03-14_at_2.30.51___pm.png\"}]},{\"date\":\"1741933894.329119\",\"message\":\"<Sushan Kadur> <@WAYCCR9EJ>\",\"username\":\"Caterin .\",\"replies\":[]},{\"date\":\"1741933998.203789\",\"message\":\"<https://sdb-lens.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/?job_id=6aac7f19-538e-449d-b5a0-ade0e75f5806|SDB lens Report >\",\"username\":\"Mahesh Kumar Bolagum\",\"replies\":[]}]},{\"date\":\"1741933595.887609\",\"message\":\"<Mervyn Das> has updated incident management role(s).\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933689.533149\",\"message\":\"Vivekraja Rajendran has paged 1 team.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933689.920909\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741933690.040329\",\"message\":\"<Chia-wei Lin> has joined the channel\",\"username\":\"Chia-wei Lin\",\"replies\":[]},{\"date\":\"1741933696.916599\",\"message\":\"CSP team paged\",\"username\":\"Vivekraja Rajendran\",\"replies\":[]},{\"date\":\"1741933769.087899\",\"message\":\"<Tim Kennett> has joined the channel\",\"username\":\"Tim Kennett\",\"replies\":[]},{\"date\":\"1741934006.546759\",\"message\":\"<Mervyn Das> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741934073.485289\",\"message\":\"W-17647607\\n##################################################\\nClosing Summary:\\nSingle Org impact/ Self inflicted high APT due to row lock timeouts/ errors by Humana Org (00DF00000005Djn).\\n##################################################\\nCause:\\nOrg was performing Cases (500*) loading and experiencing row lock errors/ timeouts. Record Id 500Wk00000Ch6jE among the top conflicting row keys.\\n##################################################\\nSolution:\\nOutbound was raised with customer.\\nUser Story W-17680093 created to reference customer outreach and move related PRB-0026588 record to analysis complete (since this should not be a PRB and there are no other teams to assign as overall instance components were healthy).\\n##################################################\",\"username\":\"Mahesh Kumar Bolagum\",\"replies\":[]},{\"date\":\"1741934163.506869\",\"message\":\"<Chia-wei Lin> has joined acknowledging the page for *GUS: HRMS (fka Core Service Protection - CSP) Incident Escalation* service.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741935027.998279\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741935028.188659\",\"message\":\"<Elias Kuriakose> has joined the channel\",\"username\":\"Elias Kuriakose\",\"replies\":[]},{\"date\":\"1741935114.308319\",\"message\":\"<Imran Khan> has joined the channel\",\"username\":\"Imran Khan\",\"replies\":[]},{\"date\":\"1741935174.216169\",\"message\":\"<Mervyn Das> has joined the channel\",\"username\":\"Mervyn Das\",\"replies\":[]},{\"date\":\"1741935269.804379\",\"message\":\":thread: CIC Sev1 Update from the customer (Async)\",\"username\":\"Mervyn Das\",\"replies\":[{\"date\":\"1741935298.824719\",\"message\":\"<@W019WRR8W5V> <Juliette McGrath> - FYI to post update from the customer here.\",\"username\":\"Mervyn Das\",\"replies\":[]}]},{\"date\":\"1741935448.194349\",\"message\":\"Trust link; <https://status.salesforce.com/incidents/10013895>\",\"username\":\"Tim Kennett\",\"replies\":[]},{\"date\":\"1741936165.155799\",\"message\":\"<Mervyn Das> resolved the incident. Would you also like to send a TCE?\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741936448.350639\",\"message\":\"<Mervyn Das> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741936466.068449\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741936766.075639\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741936827.633819\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741936832.612529\",\"message\":\"ICC is in the final stages of handling the incident - just a little more patience, and we’ll be good to go! :smile::+1:\\nIn the meantime, here are the closing details:\",\"username\":\"Incident Command Center\",\"replies\":[]}]"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 07:21:22', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741936882901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843758592,\"uptime\":1756611.38,\"totalMem\":4018159616,\"loadavg\":[0.26,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21790880,\"nice\":14030,\"sys\":2866660,\"idle\":1727666680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21807120,\"nice\":13850,\"sys\":2875540,\"idle\":1727372270,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29968,\"num\":221,\"sum\":59960}}}"}'
escaped msg: '{"level":20,"time":1741936882901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843758592,\"uptime\":1756611.38,\"totalMem\":4018159616,\"loadavg\":[0.26,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21790880,\"nice\":14030,\"sys\":2866660,\"idle\":1727666680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21807120,\"nice\":13850,\"sys\":2875540,\"idle\":1727372270,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29968,\"num\":221,\"sum\":59960}}}"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741937723181,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741942820465,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741945715662,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-slack-channel-invite-users is not consumed by icc-reporting."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 09:48:45', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741945725721,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741945725722,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-incident-to-cis-request"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741945725722,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-incident-to-cis-request is not consumed by icc-reporting."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 09:48:45', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741945725722,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-incident-to-cis-request correctly routed"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 09:56:05', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 09:56:05', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741946165518,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-page-response"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 09:56:05', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741946165518,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-page-response is now being processed."}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741946165518,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681 - value: [object Promise]"}'
inputname: drain rawmsg: '<190>1 2025-03-14T09:56:05.518970+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741946165518,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681 - value: [object Promise]"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 09:56:05', STRUCTURED-DATA: '-',
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"debug" }
$/:

Debug line with all properties:
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TIMESTAMP: 'Mar 14 09:56:05', STRUCTURED-DATA: '-',
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$/:

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TIMESTAMP: 'Mar 14 09:56:05', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741946165565,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-slack-channel-invite-users is not consumed by icc-reporting."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 10:08:42', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 10:08:42', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 10:08:42', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741946922108,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}'
escaped msg: '{"level":20,"time":1741946922108,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 10:08:42', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741946922109,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-internal-comms-response"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 10:08:42', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741946922109,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-internal-comms-response is not consumed by icc-reporting."}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 10:08:42', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741946922109,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-internal-comms-response correctly routed"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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TIMESTAMP: 'Mar 14 10:09:33', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741946976166,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id df21ce84-01b4-4446-88ae-963a3a99bc3a and docId HKIAAAhQqCq"}'
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741946976166,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId df21ce84-01b4-4446-88ae-963a3a99bc3a, docId HKIAAAhQqCq, event {\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T10:09:35.761Z\",\"recordId\":\"500EE00001TqlT8YAJ\",\"incidentId\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"caseNumber\":\"72993953\"}"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741946976167,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId df21ce84-01b4-4446-88ae-963a3a99bc3a, docId HKIAAAhQqCq, caseNumber 72993953"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 10:09:36', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741946976167,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event df21ce84-01b4-4446-88ae-963a3a99bc3a - icc-gus-response correctly routed"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 10:20:45', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741947653841,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 10:21:24', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 10:21:24', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 10:21:24', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741947684619,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - bullmq-job-completed"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 10:21:24', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741947684619,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type bullmq-job-completed is not consumed by icc-reporting."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 10:21:24', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741947684619,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - bullmq-job-completed correctly routed"}'
inputname: drain rawmsg: '<190>1 2025-03-14T10:21:24.619495+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741947684619,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - bullmq-job-completed correctly routed"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 10:21:24', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741947684709,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}'
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741947684709,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-reminder-triggered is not consumed by icc-reporting."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741949787177,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 11:58:44', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 11:58:47', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 11:58:48', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 11:58:48', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741953528225,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId not found for e43b6100-6b94-42b6-9e56-e6e8a28ba269"}'
escaped msg: '{"level":20,"time":1741953528225,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId not found for e43b6100-6b94-42b6-9e56-e6e8a28ba269"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 11:58:59', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741953539042,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 11:58:59', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 11:59:03', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741953543867,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: RCVAAAvTU71"}'
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 11:59:04', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 11:59:04', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741953544843,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: RCVAAAvTU71"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:06:41', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741954001643,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:06:41', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741954001643,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:06:41', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741954001643,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-bridge-generated is not consumed by icc-reporting."}'
escaped msg: '{"level":30,"time":1741954001643,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-bridge-generated is not consumed by icc-reporting."}'
inputname: drain rawmsg: '<190>1 2025-03-14T12:06:41.643959+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741954001643,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-bridge-generated is not consumed by icc-reporting."}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:06:41', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741954001643,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-bridge-generated correctly routed"}'
escaped msg: '{"level":30,"time":1741954001643,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-bridge-generated correctly routed"}'
inputname: drain rawmsg: '<190>1 2025-03-14T12:06:41.643959+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741954001643,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-bridge-generated correctly routed"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:06:41', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741954001827,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-reporting'"}'
inputname: drain rawmsg: '<190>1 2025-03-14T12:06:41.827903+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741954001827,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:06:41', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:06:41', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:06:41', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:06:41', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741954001828,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-bridge-created"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741954001828,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-bridge-created is now being processed."}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:06:41', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741954001828,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f - value: [object Promise]"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:06:41', STRUCTURED-DATA: '-',
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TIMESTAMP: 'Mar 14 12:06:41', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741954039921,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:07:19', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:07:24', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:07:24', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741954044992,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: QSKAAAd3b8r"}'
escaped msg: '{"level":20,"time":1741954044992,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: QSKAAAd3b8r"}'
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:12:47', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741954367168,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741954367168,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-page-request is not consumed by icc-reporting."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:12:47', STRUCTURED-DATA: '-',
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:13:23', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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TIMESTAMP: 'Mar 14 12:13:23', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:13:23', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741954403591,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-slack-channel-invite-users is not consumed by icc-reporting."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741954468573,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2838237184,\"uptime\":1774197.05,\"totalMem\":4018159616,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21934910,\"nice\":14030,\"sys\":2887710,\"idle\":1745044090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21954770,\"nice\":13850,\"sys\":2896280,\"idle\":1744747150,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29934,\"num\":6,\"sum\":60027}}}"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:32:13', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:32:13', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:32:13', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741955533619,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-incident-to-cis-request is not consumed by icc-reporting."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:32:13', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741955533619,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-incident-to-cis-request correctly routed"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:32:13', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741955533620,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-update-response' for consumer group='icc-reporting'"}'
escaped msg: '{"level":30,"time":1741955533620,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-update-response' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:32:13', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:32:13', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:32:13', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741955533620,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-ctc-lock-release-request is not consumed by icc-reporting."}'
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741955533620,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-ctc-lock-release-request correctly routed"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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TIMESTAMP: 'Mar 14 12:32:13', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741955533620,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-incident-resolved"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741955533620,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-resolved is now being processed."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:32:13', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741955533620,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f - value: [object Promise]"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:32:13', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741955533623,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f-gus-casenumber - value: [object Promise]"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:32:15', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:32:15', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:32:19', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741955539133,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:32:19', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741956857272,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}'
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 12:58:29', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741957109333,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741957469473,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 13:05:24', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 13:05:24', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741957524690,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 13:05:24', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741957524690,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='icc-reporting'"}'
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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escaped msg: '{"level":30,"time":1741958669857,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741959089997,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741959690177,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741959810221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 14:39:07', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741963147824,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-internal-comms-response is not consumed by icc-reporting."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741964336282,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-gus-response correctly routed"}'
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:04:49', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741964689182,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-reporting'"}'
escaped msg: '{"level":30,"time":1741964689182,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-reporting'"}'
inputname: drain rawmsg: '<190>1 2025-03-14T15:04:49.182608+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741964689182,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:04:49', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741964689182,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:04:49.165Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":3,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WGF75NAQP\",\"sentBy\":\"Maeve Coleman\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"33fa7292-7329-4592-b91e-2c49787194e3\",\"allInternalCommsReport\":[{\"sequenceNumber\":3,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WGF75NAQP\",\"sentBy\":\"Maeve Coleman\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlac'
escaped msg: '{"level":20,"time":1741964689182,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:04:49.165Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":3,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WGF75NAQP\",\"sentBy\":\"Maeve Coleman\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. 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$/:

Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:04:49', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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TIMESTAMP: 'Mar 14 15:04:49', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:04:49', STRUCTURED-DATA: '-',
msg: 'een engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:00.000Z\\\",\\\"duration\\\":\\\"13 minutes\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73024826\\\\nSeverity - Sev1\\\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\\\nSlack Channel - icc-73024826\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"x4e6io-5qjcb-38jgc-6mnnwl-1741964688441\\\",\\\"client\\\":\\\"icc-ui\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T15:04:49.165Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":3,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WGF75NAQP\",\"sentBy\":\"Maeve Coleman\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"33fa7292-7329-4592-b91e-2c4978'
escaped msg: 'een engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:00.000Z\\\",\\\"duration\\\":\\\"13 minutes\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73024826\\\\nSeverity - Sev1\\\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\\\nSlack Channel - icc-73024826\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"x4e6io-5qjcb-38jgc-6mnnwl-1741964688441\\\",\\\"client\\\":\\\"icc-ui\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T15:04:49.165Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":3,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WGF75NAQP\",\"sentBy\":\"Maeve Coleman\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"33fa7292-7329-4592-b91e-2c4978'
inputname: drain rawmsg: '<190>1 2025-03-14T15:04:49.184796+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - een engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. 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If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. 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Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"gsm@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"33fa7292-7329-4592-b91e-2c4978", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T15:04:49.184796+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } } }
$.:{ "app_id": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "source": "app", "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "team": "ICC", "service": "icc", "sourcetype": "-", "environment": "-", "cloud": "ACE", "business_unit": "Heroku", "type": "log", "inc": 0, "format": "text", "dnr": "false", "dynadir": "debug" }
$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:04:49', STRUCTURED-DATA: '-',
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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce proc'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:04:49', STRUCTURED-DATA: '-',
msg: 'essing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"33fa7292-7329-4592-b91e-2c49787194e3\",\"allInternalCommsReport\":[{\"sequenceNumber\":3,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WGF75NAQP\",\"sentBy\":\"Maeve Coleman\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"x4e6io-5qjcb-38jgc-6mnnwl-1741964688441\",\"client\":\"icc-ui\"}}"}'
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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$/:

Debug line with all properties:
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TIMESTAMP: 'Mar 14 15:04:54', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:04:54', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:04:58', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741964698198,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"exportSlackMessages internalSlackMessages for docId HKIAAAhQqCq - [{\"date\":\"1741885443.368979\",\"message\":\"<Incident Command Center> has joined the channel\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885443.785069\",\"message\":\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885443.983959\",\"message\":\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\n\\nVisit *ICC App Home* (<slack://app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885445.080829\",\"message\":\"<@WHY2W0N73> has joined the channel\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741885445.666259\",\"message\":\"<Harish Kanakaraju> has joined the channel\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741885445.786719\",\"message\":\"<@WL8327J13> has joined the channel\",\"username\":\"Niraj Desai\",\"replies\":[]},{\"date\":\"1741885445.948499\",\"message\":\"<@WL4MCDCP7> has joined the channel\",\"username\":\"Ujjawal Kumar\",\"replies\":[]},{\"date\":\"1741885446.055409\",\"message\":\"<@WAUF422SE> has joined the channel\",\"username\":\"David Manning\",\"replies\":[]},{\"date\":\"1741885446.179609\",\"message\":\"<Ritesh Garg> has joined the channel\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741885450.029619\",\"message\":\"has renamed the channel from \\\"icc-df21ce84-01b4-4446-88ae-963a3a99bc3a\\\" to \\\"icc-72993953\\\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885486.074059\",\"message\":\"<@WHY2W0N73> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885486.088519\",\"message\":\"<@WHY2W0N73> updated status from *New* to *In Progress*. Let's get to work!\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885524.233839\",\"message\":\"Daniel Wong requested a bridge to be generated. A managed bridge will be added shortly.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885525.084019\",\"message\":\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag | <https://meet.google.com/asp-rzep-xog>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885525.467519\",\"message\":\"Bridge Added\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885529.624729\",\"message\":\"Update: HBase team is working on changing the log level to reduce the number of logs\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741885592.646429\",\"message\":\"Thanks <Ritesh Garg> any estimation of time?  We are weighing the effort/time to drop the offending log types as well as a possible mitigation path.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741885687.118189\",\"message\":\"Checking, I am on the other call. Can you join <https://meet.google.com/qim-vucq-dgg?authuser=0> if possible?\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741885727.661509\",\"message\":\"sure <Harish Kanakaraju> how did you change the bridge on the last icc?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741885968.881899\",\"message\":\"\",\"username\":\"Harish Kanakaraju\",\"replies\":[],\"attachments\":[{\"name\":\"image.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08H65EQXE3/image.png\"}]},{\"date\":\"1741886035.194809\",\"message\":\"<@WQ1PJSDSL> has joined the channel\",\"username\":\"Shiv Kalakoti\",\"replies\":[]},{\"date\":\"1741886035.336779\",\"message\":\"<@WH2U03W4R> has joined the channel\",\"username\":\"Amit Kabra\",\"replies\":[]},{\"date\":\"1741886035.453979\",\"message\":\"<@WFVLS6WAH> has joined the channel\",\"username\":\"Dwaipayan Ghosal\",\"replies\":[]},{\"date\":\"1741886035.574619\",\"message\":\"<Himanshu Gwalani> has joined the channel\",\"username\":\"Himanshu Gwalani\",\"replies\":[]},{\"date\":\"1741886035.680369\",\"message\":\"<@WAVK3E36W> has joined the channel\",\"username\":\"Kiran Kangane\",\"replies\":[]},{\"date\":\"1741886035.786009\",\"message\":\"<@WS49JJ43W> has joined the channel\",\"username\":\"Praveen Agrawal\",\"replies\":[]},{\"date\":\"1741886070.282219\",\"message\":\"<@WHY2W0N73>, is there is active customer impact now,  We should increase severity\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741886071.617419\",\"message\":\"Bridge recomends we work on dropping the source type in splunk as well in parallel.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886099.311019\",\"message\":\"Yes customers are experiencing lag oldest message in low priority queue is around 2 hours last time i checked.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886119.477499\",\"message\":\"What serverity do you want to increase to?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886146.030299\",\"message\":\"<@WATN9CMA9> <@WL8327J13> what/where can we test the nova changes to drop these hbase logs?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886149.690959\",\"message\":\"<@WATN9CMA9> has joined the channel\",\"username\":\"Nagraj Kulkarni\",\"replies\":[]},{\"date\":\"1741886240.617429\",\"message\":\"Could we get the latest on lag,\\n\\n• Lag on latest logs (high priority) ?\\n• Lag on low priority logs  ?\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741886262.241859\",\"message\":\"are you considering to use ingest-action to drop the logs?\",\"username\":\"Niraj Desai\",\"replies\":[]},{\"date\":\"1741886271.350819\",\"message\":\"Yes <@WL8327J13>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886362.417249\",\"message\":\"Age of oldest message in Low Priority: 12k seconds AoOM in primary: 3k seconds estimated lag in the last 30 minutes. 29.97 minutes\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886388.358709\",\"message\":\"<Naveen Aechan> has joined the channel\",\"username\":\"Naveen Aechan\",\"replies\":[]},{\"date\":\"1741886406.806769\",\"message\":\"we can use preprod in fdev1 to validate..\",\"username\":\"Niraj Desai\",\"replies\":[]},{\"date\":\"1741886412.398479\",\"message\":\"\",\"username\":\"Slackbot\",\"replies\":[]},{\"date\":\"1741886574.721019\",\"message\":\"if the logs are not getting produced.. we can do below (i am not 100% sure if oneshot would bypass the ingest action)\\n• capture few logs from prod\\n• use onshot to inject them into Splunk. \\n• update the ingest actions on the indexer\\n• try oneshot again and that should drop the logs based on the ingest actions\",\"username\":\"Niraj Desai\",\"replies\":[{\"date\":\"1741887497.797899\",\"message\":\"FYI when I used oneshot to test ingest actions for moving logs between indexes, the oneshot logs did not get affected by the ingest action\",\"username\":\"Kevin Huynh\",\"replies\":[]}]},{\"date\":\"1741887237.765849\",\"message\":\"<@WL8327J13>, Can you check how many customer support reachout we got, as <@WHY2W0N73> is on the bridge\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741887410.694379\",\"message\":\"<Kevin Huynh> has joined the channel\",\"username\":\"Kevin Huynh\",\"replies\":[]},{\"date\":\"1741887415.875589\",\"message\":\"While we know that the logs.bigdata has increased .... from Madeira perspective, are other topics also impacted with extra latency?\",\"username\":\"Nagraj Kulkarni\",\"replies\":[]},{\"date\":\"1741887424.239749\",\"message\":\"I don't see any logs in preprod fdev1 in the last 30 minutes or so peeking at perf might help but the perf SHs seem bad... is injecting sufficent testing?  I think this change is likely low risk given we have done this before.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741887643.244929\",\"message\":\"<@WHY2W0N73>, can we have a quick huddle, I dont want to break the HBASE discussion for fix\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741887664.176149\",\"message\":\"i have not seen any new support request on moncloud support channel\",\"username\":\"Niraj Desai\",\"replies\":[]},{\"date\":\"1741887796.364629\",\"message\":\"Ack can you make a channel\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741887864.724159\",\"message\":\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741887864.946479\",\"message\":\"Bridge Removed\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741887892.123899\",\"message\":\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag | <https://meet.google.com/qim-vucq-dgg>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741887892.531529\",\"message\":\"Bridge Added\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741887922.798239\",\"message\":\"<@WATSMPCFJ> has joined the channel\",\"username\":\"Vishal Khandelwal\",\"replies\":[]},{\"date\":\"1741887925.768499\",\"message\":\"<Harish Kanakaraju> <@WL8327J13> <@WATN9CMA9> <https://meet.google.com/vth-esge-oxf?authuser=0>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741888495.072599\",\"message\":\"Topics affected\\nEffected Topics: Max Primary Lag 2500s Max Low Priority Lag 14000s p95 Lag 30 minutes\\n``` - queueName: noncore-prod-logs-queue-1\\n    regexList:\\n      - 'sfdc\\\\.prod\\\\.(rsyslog|ajna|sfzero|tvm|tvmcloudmap|caffeine|pcs)__(?!aws\\\\.aws-prod5-uswest2|aws\\\'
escaped msg: '{"level":20,"time":1741964698198,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"exportSlackMessages internalSlackMessages for docId HKIAAAhQqCq - [{\"date\":\"1741885443.368979\",\"message\":\"<Incident Command Center> has joined the channel\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885443.785069\",\"message\":\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885443.983959\",\"message\":\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\n\\nVisit *ICC App Home* (<slack://app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885445.080829\",\"message\":\"<@WHY2W0N73> has joined the channel\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741885445.666259\",\"message\":\"<Harish Kanakaraju> has joined the channel\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741885445.786719\",\"message\":\"<@WL8327J13> has joined the channel\",\"username\":\"Niraj Desai\",\"replies\":[]},{\"date\":\"1741885445.948499\",\"message\":\"<@WL4MCDCP7> has joined the channel\",\"username\":\"Ujjawal Kumar\",\"replies\":[]},{\"date\":\"1741885446.055409\",\"message\":\"<@WAUF422SE> has joined the channel\",\"username\":\"David Manning\",\"replies\":[]},{\"date\":\"1741885446.179609\",\"message\":\"<Ritesh Garg> has joined the channel\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741885450.029619\",\"message\":\"has renamed the channel from \\\"icc-df21ce84-01b4-4446-88ae-963a3a99bc3a\\\" to \\\"icc-72993953\\\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885486.074059\",\"message\":\"<@WHY2W0N73> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885486.088519\",\"message\":\"<@WHY2W0N73> updated status from *New* to *In Progress*. Let's get to work!\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885524.233839\",\"message\":\"Daniel Wong requested a bridge to be generated. A managed bridge will be added shortly.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885525.084019\",\"message\":\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag | <https://meet.google.com/asp-rzep-xog>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885525.467519\",\"message\":\"Bridge Added\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885529.624729\",\"message\":\"Update: HBase team is working on changing the log level to reduce the number of logs\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741885592.646429\",\"message\":\"Thanks <Ritesh Garg> any estimation of time?  We are weighing the effort/time to drop the offending log types as well as a possible mitigation path.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741885687.118189\",\"message\":\"Checking, I am on the other call. Can you join <https://meet.google.com/qim-vucq-dgg?authuser=0> if possible?\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741885727.661509\",\"message\":\"sure <Harish Kanakaraju> how did you change the bridge on the last icc?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741885968.881899\",\"message\":\"\",\"username\":\"Harish Kanakaraju\",\"replies\":[],\"attachments\":[{\"name\":\"image.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08H65EQXE3/image.png\"}]},{\"date\":\"1741886035.194809\",\"message\":\"<@WQ1PJSDSL> has joined the channel\",\"username\":\"Shiv Kalakoti\",\"replies\":[]},{\"date\":\"1741886035.336779\",\"message\":\"<@WH2U03W4R> has joined the channel\",\"username\":\"Amit Kabra\",\"replies\":[]},{\"date\":\"1741886035.453979\",\"message\":\"<@WFVLS6WAH> has joined the channel\",\"username\":\"Dwaipayan Ghosal\",\"replies\":[]},{\"date\":\"1741886035.574619\",\"message\":\"<Himanshu Gwalani> has joined the channel\",\"username\":\"Himanshu Gwalani\",\"replies\":[]},{\"date\":\"1741886035.680369\",\"message\":\"<@WAVK3E36W> has joined the channel\",\"username\":\"Kiran Kangane\",\"replies\":[]},{\"date\":\"1741886035.786009\",\"message\":\"<@WS49JJ43W> has joined the channel\",\"username\":\"Praveen Agrawal\",\"replies\":[]},{\"date\":\"1741886070.282219\",\"message\":\"<@WHY2W0N73>, is there is active customer impact now,  We should increase severity\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741886071.617419\",\"message\":\"Bridge recomends we work on dropping the source type in splunk as well in parallel.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886099.311019\",\"message\":\"Yes customers are experiencing lag oldest message in low priority queue is around 2 hours last time i checked.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886119.477499\",\"message\":\"What serverity do you want to increase to?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886146.030299\",\"message\":\"<@WATN9CMA9> <@WL8327J13> what/where can we test the nova changes to drop these hbase logs?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886149.690959\",\"message\":\"<@WATN9CMA9> has joined the channel\",\"username\":\"Nagraj Kulkarni\",\"replies\":[]},{\"date\":\"1741886240.617429\",\"message\":\"Could we get the latest on lag,\\n\\n• Lag on latest logs (high priority) ?\\n• Lag on low priority logs  ?\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741886262.241859\",\"message\":\"are you considering to use ingest-action to drop the logs?\",\"username\":\"Niraj Desai\",\"replies\":[]},{\"date\":\"1741886271.350819\",\"message\":\"Yes <@WL8327J13>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886362.417249\",\"message\":\"Age of oldest message in Low Priority: 12k seconds AoOM in primary: 3k seconds estimated lag in the last 30 minutes. 29.97 minutes\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886388.358709\",\"message\":\"<Naveen Aechan> has joined the channel\",\"username\":\"Naveen Aechan\",\"replies\":[]},{\"date\":\"1741886406.806769\",\"message\":\"we can use preprod in fdev1 to validate..\",\"username\":\"Niraj Desai\",\"replies\":[]},{\"date\":\"1741886412.398479\",\"message\":\"\",\"username\":\"Slackbot\",\"replies\":[]},{\"date\":\"1741886574.721019\",\"message\":\"if the logs are not getting produced.. we can do below (i am not 100% sure if oneshot would bypass the ingest action)\\n• capture few logs from prod\\n• use onshot to inject them into Splunk. \\n• update the ingest actions on the indexer\\n• try oneshot again and that should drop the logs based on the ingest actions\",\"username\":\"Niraj Desai\",\"replies\":[{\"date\":\"1741887497.797899\",\"message\":\"FYI when I used oneshot to test ingest actions for moving logs between indexes, the oneshot logs did not get affected by the ingest action\",\"username\":\"Kevin Huynh\",\"replies\":[]}]},{\"date\":\"1741887237.765849\",\"message\":\"<@WL8327J13>, Can you check how many customer support reachout we got, as <@WHY2W0N73> is on the bridge\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741887410.694379\",\"message\":\"<Kevin Huynh> has joined the channel\",\"username\":\"Kevin Huynh\",\"replies\":[]},{\"date\":\"1741887415.875589\",\"message\":\"While we know that the logs.bigdata has increased .... from Madeira perspective, are other topics also impacted with extra latency?\",\"username\":\"Nagraj Kulkarni\",\"replies\":[]},{\"date\":\"1741887424.239749\",\"message\":\"I don't see any logs in preprod fdev1 in the last 30 minutes or so peeking at perf might help but the perf SHs seem bad... is injecting sufficent testing?  I think this change is likely low risk given we have done this before.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741887643.244929\",\"message\":\"<@WHY2W0N73>, can we have a quick huddle, I dont want to break the HBASE discussion for fix\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741887664.176149\",\"message\":\"i have not seen any new support request on moncloud support channel\",\"username\":\"Niraj Desai\",\"replies\":[]},{\"date\":\"1741887796.364629\",\"message\":\"Ack can you make a channel\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741887864.724159\",\"message\":\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741887864.946479\",\"message\":\"Bridge Removed\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741887892.123899\",\"message\":\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag | <https://meet.google.com/qim-vucq-dgg>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741887892.531529\",\"message\":\"Bridge Added\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741887922.798239\",\"message\":\"<@WATSMPCFJ> has joined the channel\",\"username\":\"Vishal Khandelwal\",\"replies\":[]},{\"date\":\"1741887925.768499\",\"message\":\"<Harish Kanakaraju> <@WL8327J13> <@WATN9CMA9> <https://meet.google.com/vth-esge-oxf?authuser=0>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741888495.072599\",\"message\":\"Topics affected\\nEffected Topics: Max Primary Lag 2500s Max Low Priority Lag 14000s p95 Lag 30 minutes\\n``` - queueName: noncore-prod-logs-queue-1\\n    regexList:\\n      - 'sfdc\\\\.prod\\\\.(rsyslog|ajna|sfzero|tvm|tvmcloudmap|caffeine|pcs)__(?!aws\\\\.aws-prod5-uswest2|aws\\\'
inputname: drain rawmsg: '<190>1 2025-03-14T15:04:58.199147+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741964698198,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"exportSlackMessages internalSlackMessages for docId HKIAAAhQqCq - [{\"date\":\"1741885443.368979\",\"message\":\"<Incident Command Center> has joined the channel\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885443.785069\",\"message\":\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885443.983959\",\"message\":\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\n\\nVisit *ICC App Home* (<slack://app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885445.080829\",\"message\":\"<@WHY2W0N73> has joined the channel\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741885445.666259\",\"message\":\"<Harish Kanakaraju> has joined the channel\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741885445.786719\",\"message\":\"<@WL8327J13> has joined the channel\",\"username\":\"Niraj Desai\",\"replies\":[]},{\"date\":\"1741885445.948499\",\"message\":\"<@WL4MCDCP7> has joined the channel\",\"username\":\"Ujjawal Kumar\",\"replies\":[]},{\"date\":\"1741885446.055409\",\"message\":\"<@WAUF422SE> has joined the channel\",\"username\":\"David Manning\",\"replies\":[]},{\"date\":\"1741885446.179609\",\"message\":\"<Ritesh Garg> has joined the channel\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741885450.029619\",\"message\":\"has renamed the channel from \\\"icc-df21ce84-01b4-4446-88ae-963a3a99bc3a\\\" to \\\"icc-72993953\\\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885486.074059\",\"message\":\"<@WHY2W0N73> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885486.088519\",\"message\":\"<@WHY2W0N73> updated status from *New* to *In Progress*. Let's get to work!\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885524.233839\",\"message\":\"Daniel Wong requested a bridge to be generated. A managed bridge will be added shortly.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885525.084019\",\"message\":\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag | <https://meet.google.com/asp-rzep-xog>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885525.467519\",\"message\":\"Bridge Added\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741885529.624729\",\"message\":\"Update: HBase team is working on changing the log level to reduce the number of logs\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741885592.646429\",\"message\":\"Thanks <Ritesh Garg> any estimation of time?  We are weighing the effort/time to drop the offending log types as well as a possible mitigation path.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741885687.118189\",\"message\":\"Checking, I am on the other call. Can you join <https://meet.google.com/qim-vucq-dgg?authuser=0> if possible?\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741885727.661509\",\"message\":\"sure <Harish Kanakaraju> how did you change the bridge on the last icc?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741885968.881899\",\"message\":\"\",\"username\":\"Harish Kanakaraju\",\"replies\":[],\"attachments\":[{\"name\":\"image.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08H65EQXE3/image.png\"}]},{\"date\":\"1741886035.194809\",\"message\":\"<@WQ1PJSDSL> has joined the channel\",\"username\":\"Shiv Kalakoti\",\"replies\":[]},{\"date\":\"1741886035.336779\",\"message\":\"<@WH2U03W4R> has joined the channel\",\"username\":\"Amit Kabra\",\"replies\":[]},{\"date\":\"1741886035.453979\",\"message\":\"<@WFVLS6WAH> has joined the channel\",\"username\":\"Dwaipayan Ghosal\",\"replies\":[]},{\"date\":\"1741886035.574619\",\"message\":\"<Himanshu Gwalani> has joined the channel\",\"username\":\"Himanshu Gwalani\",\"replies\":[]},{\"date\":\"1741886035.680369\",\"message\":\"<@WAVK3E36W> has joined the channel\",\"username\":\"Kiran Kangane\",\"replies\":[]},{\"date\":\"1741886035.786009\",\"message\":\"<@WS49JJ43W> has joined the channel\",\"username\":\"Praveen Agrawal\",\"replies\":[]},{\"date\":\"1741886070.282219\",\"message\":\"<@WHY2W0N73>, is there is active customer impact now,  We should increase severity\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741886071.617419\",\"message\":\"Bridge recomends we work on dropping the source type in splunk as well in parallel.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886099.311019\",\"message\":\"Yes customers are experiencing lag oldest message in low priority queue is around 2 hours last time i checked.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886119.477499\",\"message\":\"What serverity do you want to increase to?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886146.030299\",\"message\":\"<@WATN9CMA9> <@WL8327J13> what/where can we test the nova changes to drop these hbase logs?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886149.690959\",\"message\":\"<@WATN9CMA9> has joined the channel\",\"username\":\"Nagraj Kulkarni\",\"replies\":[]},{\"date\":\"1741886240.617429\",\"message\":\"Could we get the latest on lag,\\n\\n• Lag on latest logs (high priority) ?\\n• Lag on low priority logs  ?\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741886262.241859\",\"message\":\"are you considering to use ingest-action to drop the logs?\",\"username\":\"Niraj Desai\",\"replies\":[]},{\"date\":\"1741886271.350819\",\"message\":\"Yes <@WL8327J13>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886362.417249\",\"message\":\"Age of oldest message in Low Priority: 12k seconds AoOM in primary: 3k seconds estimated lag in the last 30 minutes. 29.97 minutes\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741886388.358709\",\"message\":\"<Naveen Aechan> has joined the channel\",\"username\":\"Naveen Aechan\",\"replies\":[]},{\"date\":\"1741886406.806769\",\"message\":\"we can use preprod in fdev1 to validate..\",\"username\":\"Niraj Desai\",\"replies\":[]},{\"date\":\"1741886412.398479\",\"message\":\"\",\"username\":\"Slackbot\",\"replies\":[]},{\"date\":\"1741886574.721019\",\"message\":\"if the logs are not getting produced.. we can do below (i am not 100% sure if oneshot would bypass the ingest action)\\n• capture few logs from prod\\n• use onshot to inject them into Splunk. \\n• update the ingest actions on the indexer\\n• try oneshot again and that should drop the logs based on the ingest actions\",\"username\":\"Niraj Desai\",\"replies\":[{\"date\":\"1741887497.797899\",\"message\":\"FYI when I used oneshot to test ingest actions for moving logs between indexes, the oneshot logs did not get affected by the ingest action\",\"username\":\"Kevin Huynh\",\"replies\":[]}]},{\"date\":\"1741887237.765849\",\"message\":\"<@WL8327J13>, Can you check how many customer support reachout we got, as <@WHY2W0N73> is on the bridge\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741887410.694379\",\"message\":\"<Kevin Huynh> has joined the channel\",\"username\":\"Kevin Huynh\",\"replies\":[]},{\"date\":\"1741887415.875589\",\"message\":\"While we know that the logs.bigdata has increased .... from Madeira perspective, are other topics also impacted with extra latency?\",\"username\":\"Nagraj Kulkarni\",\"replies\":[]},{\"date\":\"1741887424.239749\",\"message\":\"I don't see any logs in preprod fdev1 in the last 30 minutes or so peeking at perf might help but the perf SHs seem bad... is injecting sufficent testing?  I think this change is likely low risk given we have done this before.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741887643.244929\",\"message\":\"<@WHY2W0N73>, can we have a quick huddle, I dont want to break the HBASE discussion for fix\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741887664.176149\",\"message\":\"i have not seen any new support request on moncloud support channel\",\"username\":\"Niraj Desai\",\"replies\":[]},{\"date\":\"1741887796.364629\",\"message\":\"Ack can you make a channel\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741887864.724159\",\"message\":\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741887864.946479\",\"message\":\"Bridge Removed\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741887892.123899\",\"message\":\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag | <https://meet.google.com/qim-vucq-dgg>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741887892.531529\",\"message\":\"Bridge Added\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741887922.798239\",\"message\":\"<@WATSMPCFJ> has joined the channel\",\"username\":\"Vishal Khandelwal\",\"replies\":[]},{\"date\":\"1741887925.768499\",\"message\":\"<Harish Kanakaraju> <@WL8327J13> <@WATN9CMA9> <https://meet.google.com/vth-esge-oxf?authuser=0>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741888495.072599\",\"message\":\"Topics affected\\nEffected Topics: Max Primary Lag 2500s Max Low Priority Lag 14000s p95 Lag 30 minutes\\n``` - queueName: noncore-prod-logs-queue-1\\n    regexList:\\n      - 'sfdc\\\\.prod\\\\.(rsyslog|ajna|sfzero|tvm|tvmcloudmap|caffeine|pcs)__(?!aws\\\\.aws-prod5-uswest2|aws\\\'
$!:{ "metadata": { "httpheaders": { "host": "icc-log-drain.herokuapp.com", "user-agent": "log-shuttle\/ (go1.21.9; linux; amd64; gc)", "transfer-encoding": "chunked", "accept-encoding": "gzip", "content-type": "application\/logplex-1", "logplex-msg-count": "4", "server": "Heroku", "via": "1.1 spaces-router (bc46c658aac4)", "x-forwarded-for": "35.94.252.80", "x-forwarded-port": "443", "x-forwarded-proto": "https", "x-request-id": "144b1799-fa61-4005-9c36-1ca553eafd49", "x-request-start": "1741964698481" }, "queryparams": { "cloud": "ACE", "team": "ICC", "service": "icc", "space": "icc-production-shield-oregon" } }, "data": { "event": "{\"level\":20,\"time\":1741964698198,\"pid\":30,\"hostname\":\"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4\",\"name\":\"icc-reporting\",\"msg\":\"exportSlackMessages internalSlackMessages for docId HKIAAAhQqCq - [{\\\"date\\\":\\\"1741885443.368979\\\",\\\"message\\\":\\\"<Incident Command Center> has joined the channel\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885443.785069\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885443.983959\\\",\\\"message\\\":\\\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\\\n\\\\nVisit *ICC App Home* (<slack:\/\/app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885445.080829\\\",\\\"message\\\":\\\"<@WHY2W0N73> has joined the channel\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885445.666259\\\",\\\"message\\\":\\\"<Harish Kanakaraju> has joined the channel\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885445.786719\\\",\\\"message\\\":\\\"<@WL8327J13> has joined the channel\\\",\\\"username\\\":\\\"Niraj Desai\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885445.948499\\\",\\\"message\\\":\\\"<@WL4MCDCP7> has joined the channel\\\",\\\"username\\\":\\\"Ujjawal Kumar\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885446.055409\\\",\\\"message\\\":\\\"<@WAUF422SE> has joined the channel\\\",\\\"username\\\":\\\"David Manning\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885446.179609\\\",\\\"message\\\":\\\"<Ritesh Garg> has joined the channel\\\",\\\"username\\\":\\\"Ritesh Garg\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885450.029619\\\",\\\"message\\\":\\\"has renamed the channel from \\\\\\\"icc-df21ce84-01b4-4446-88ae-963a3a99bc3a\\\\\\\" to \\\\\\\"icc-72993953\\\\\\\"\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885486.074059\\\",\\\"message\\\":\\\"<@WHY2W0N73> just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885486.088519\\\",\\\"message\\\":\\\"<@WHY2W0N73> updated status from *New* to *In Progress*. Let's get to work!\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885524.233839\\\",\\\"message\\\":\\\"Daniel Wong requested a bridge to be generated. A managed bridge will be added shortly.\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885525.084019\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag | <https:\/\/meet.google.com\/asp-rzep-xog>\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885525.467519\\\",\\\"message\\\":\\\"Bridge Added\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885529.624729\\\",\\\"message\\\":\\\"Update: HBase team is working on changing the log level to reduce the number of logs\\\",\\\"username\\\":\\\"Ritesh Garg\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885592.646429\\\",\\\"message\\\":\\\"Thanks <Ritesh Garg> any estimation of time?  We are weighing the effort\/time to drop the offending log types as well as a possible mitigation path.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885687.118189\\\",\\\"message\\\":\\\"Checking, I am on the other call. Can you join <https:\/\/meet.google.com\/qim-vucq-dgg?authuser=0> if possible?\\\",\\\"username\\\":\\\"Ritesh Garg\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885727.661509\\\",\\\"message\\\":\\\"sure <Harish Kanakaraju> how did you change the bridge on the last icc?\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885968.881899\\\",\\\"message\\\":\\\"\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[],\\\"attachments\\\":[{\\\"name\\\":\\\"image.png\\\",\\\"url\\\":\\\"https:\/\/files.slack.com\/files-pri\/T7T5PNK3P-F08H65EQXE3\/image.png\\\"}]},{\\\"date\\\":\\\"1741886035.194809\\\",\\\"message\\\":\\\"<@WQ1PJSDSL> has joined the channel\\\",\\\"username\\\":\\\"Shiv Kalakoti\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886035.336779\\\",\\\"message\\\":\\\"<@WH2U03W4R> has joined the channel\\\",\\\"username\\\":\\\"Amit Kabra\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886035.453979\\\",\\\"message\\\":\\\"<@WFVLS6WAH> has joined the channel\\\",\\\"username\\\":\\\"Dwaipayan Ghosal\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886035.574619\\\",\\\"message\\\":\\\"<Himanshu Gwalani> has joined the channel\\\",\\\"username\\\":\\\"Himanshu Gwalani\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886035.680369\\\",\\\"message\\\":\\\"<@WAVK3E36W> has joined the channel\\\",\\\"username\\\":\\\"Kiran Kangane\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886035.786009\\\",\\\"message\\\":\\\"<@WS49JJ43W> has joined the channel\\\",\\\"username\\\":\\\"Praveen Agrawal\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886070.282219\\\",\\\"message\\\":\\\"<@WHY2W0N73>, is there is active customer impact now,  We should increase severity\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886071.617419\\\",\\\"message\\\":\\\"Bridge recomends we work on dropping the source type in splunk as well in parallel.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886099.311019\\\",\\\"message\\\":\\\"Yes customers are experiencing lag oldest message in low priority queue is around 2 hours last time i checked.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886119.477499\\\",\\\"message\\\":\\\"What serverity do you want to increase to?\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886146.030299\\\",\\\"message\\\":\\\"<@WATN9CMA9> <@WL8327J13> what\/where can we test the nova changes to drop these hbase logs?\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886149.690959\\\",\\\"message\\\":\\\"<@WATN9CMA9> has joined the channel\\\",\\\"username\\\":\\\"Nagraj Kulkarni\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886240.617429\\\",\\\"message\\\":\\\"Could we get the latest on lag,\\\\n\\\\n• Lag on latest logs (high priority) ?\\\\n• Lag on low priority logs  ?\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886262.241859\\\",\\\"message\\\":\\\"are you considering to use ingest-action to drop the logs?\\\",\\\"username\\\":\\\"Niraj Desai\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886271.350819\\\",\\\"message\\\":\\\"Yes <@WL8327J13>\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886362.417249\\\",\\\"message\\\":\\\"Age of oldest message in Low Priority: 12k seconds AoOM in primary: 3k seconds estimated lag in the last 30 minutes. 29.97 minutes\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886388.358709\\\",\\\"message\\\":\\\"<Naveen Aechan> has joined the channel\\\",\\\"username\\\":\\\"Naveen Aechan\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886406.806769\\\",\\\"message\\\":\\\"we can use preprod in fdev1 to validate..\\\",\\\"username\\\":\\\"Niraj Desai\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886412.398479\\\",\\\"message\\\":\\\"\\\",\\\"username\\\":\\\"Slackbot\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886574.721019\\\",\\\"message\\\":\\\"if the logs are not getting produced.. we can do below (i am not 100% sure if oneshot would bypass the ingest action)\\\\n• capture few logs from prod\\\\n• use onshot to inject them into Splunk. \\\\n• update the ingest actions on the indexer\\\\n• try oneshot again and that should drop the logs based on the ingest actions\\\",\\\"username\\\":\\\"Niraj Desai\\\",\\\"replies\\\":[{\\\"date\\\":\\\"1741887497.797899\\\",\\\"message\\\":\\\"FYI when I used oneshot to test ingest actions for moving logs between indexes, the oneshot logs did not get affected by the ingest action\\\",\\\"username\\\":\\\"Kevin Huynh\\\",\\\"replies\\\":[]}]},{\\\"date\\\":\\\"1741887237.765849\\\",\\\"message\\\":\\\"<@WL8327J13>, Can you check how many customer support reachout we got, as <@WHY2W0N73> is on the bridge\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887410.694379\\\",\\\"message\\\":\\\"<Kevin Huynh> has joined the channel\\\",\\\"username\\\":\\\"Kevin Huynh\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887415.875589\\\",\\\"message\\\":\\\"While we know that the logs.bigdata has increased .... from Madeira perspective, are other topics also impacted with extra latency?\\\",\\\"username\\\":\\\"Nagraj Kulkarni\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887424.239749\\\",\\\"message\\\":\\\"I don't see any logs in preprod fdev1 in the last 30 minutes or so peeking at perf might help but the perf SHs seem bad... is injecting sufficent testing?  I think this change is likely low risk given we have done this before.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887643.244929\\\",\\\"message\\\":\\\"<@WHY2W0N73>, can we have a quick huddle, I dont want to break the HBASE discussion for fix\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887664.176149\\\",\\\"message\\\":\\\"i have not seen any new support request on moncloud support channel\\\",\\\"username\\\":\\\"Niraj Desai\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887796.364629\\\",\\\"message\\\":\\\"Ack can you make a channel\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887864.724159\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887864.946479\\\",\\\"message\\\":\\\"Bridge Removed\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887892.123899\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag | <https:\/\/meet.google.com\/qim-vucq-dgg>\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887892.531529\\\",\\\"message\\\":\\\"Bridge Added\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887922.798239\\\",\\\"message\\\":\\\"<@WATSMPCFJ> has joined the channel\\\",\\\"username\\\":\\\"Vishal Khandelwal\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887925.768499\\\",\\\"message\\\":\\\"<Harish Kanakaraju> <@WL8327J13> <@WATN9CMA9> <https:\/\/meet.google.com\/vth-esge-oxf?authuser=0>\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741888495.072599\\\",\\\"message\\\":\\\"Topics affected\\\\nEffected Topics: Max Primary Lag 2500s Max Low Priority Lag 14000s p95 Lag 30 minutes\\\\n``` - queueName: noncore-prod-logs-queue-1\\\\n    regexList:\\\\n      - 'sfdc\\\\\\\\.prod\\\\\\\\.(rsyslog|ajna|sfzero|tvm|tvmcloudmap|caffeine|pcs)__(?!aws\\\\\\\\.aws-prod5-uswest2|aws\\\\\\", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T15:04:58.199147+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } } }
$.:{ "app_id": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "source": "app", "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "team": "ICC", "service": "icc", "sourcetype": "-", "environment": "-", "cloud": "ACE", "business_unit": "Heroku", "type": "log", "inc": 0, "format": "text", "jsonmsg": { "msg": "{\"level\":20,\"time\":1741964698198,\"pid\":30,\"hostname\":\"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4\",\"name\":\"icc-reporting\",\"msg\":\"exportSlackMessages internalSlackMessages for docId HKIAAAhQqCq - [{\\\"date\\\":\\\"1741885443.368979\\\",\\\"message\\\":\\\"<Incident Command Center> has joined the channel\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885443.785069\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885443.983959\\\",\\\"message\\\":\\\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\\\n\\\\nVisit *ICC App Home* (<slack:\/\/app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885445.080829\\\",\\\"message\\\":\\\"<@WHY2W0N73> has joined the channel\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885445.666259\\\",\\\"message\\\":\\\"<Harish Kanakaraju> has joined the channel\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885445.786719\\\",\\\"message\\\":\\\"<@WL8327J13> has joined the channel\\\",\\\"username\\\":\\\"Niraj Desai\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885445.948499\\\",\\\"message\\\":\\\"<@WL4MCDCP7> has joined the channel\\\",\\\"username\\\":\\\"Ujjawal Kumar\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885446.055409\\\",\\\"message\\\":\\\"<@WAUF422SE> has joined the channel\\\",\\\"username\\\":\\\"David Manning\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885446.179609\\\",\\\"message\\\":\\\"<Ritesh Garg> has joined the channel\\\",\\\"username\\\":\\\"Ritesh Garg\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885450.029619\\\",\\\"message\\\":\\\"has renamed the channel from \\\\\\\"icc-df21ce84-01b4-4446-88ae-963a3a99bc3a\\\\\\\" to \\\\\\\"icc-72993953\\\\\\\"\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885486.074059\\\",\\\"message\\\":\\\"<@WHY2W0N73> just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885486.088519\\\",\\\"message\\\":\\\"<@WHY2W0N73> updated status from *New* to *In Progress*. Let's get to work!\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885524.233839\\\",\\\"message\\\":\\\"Daniel Wong requested a bridge to be generated. A managed bridge will be added shortly.\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885525.084019\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag | <https:\/\/meet.google.com\/asp-rzep-xog>\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885525.467519\\\",\\\"message\\\":\\\"Bridge Added\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885529.624729\\\",\\\"message\\\":\\\"Update: HBase team is working on changing the log level to reduce the number of logs\\\",\\\"username\\\":\\\"Ritesh Garg\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885592.646429\\\",\\\"message\\\":\\\"Thanks <Ritesh Garg> any estimation of time?  We are weighing the effort\/time to drop the offending log types as well as a possible mitigation path.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885687.118189\\\",\\\"message\\\":\\\"Checking, I am on the other call. Can you join <https:\/\/meet.google.com\/qim-vucq-dgg?authuser=0> if possible?\\\",\\\"username\\\":\\\"Ritesh Garg\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885727.661509\\\",\\\"message\\\":\\\"sure <Harish Kanakaraju> how did you change the bridge on the last icc?\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741885968.881899\\\",\\\"message\\\":\\\"\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[],\\\"attachments\\\":[{\\\"name\\\":\\\"image.png\\\",\\\"url\\\":\\\"https:\/\/files.slack.com\/files-pri\/T7T5PNK3P-F08H65EQXE3\/image.png\\\"}]},{\\\"date\\\":\\\"1741886035.194809\\\",\\\"message\\\":\\\"<@WQ1PJSDSL> has joined the channel\\\",\\\"username\\\":\\\"Shiv Kalakoti\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886035.336779\\\",\\\"message\\\":\\\"<@WH2U03W4R> has joined the channel\\\",\\\"username\\\":\\\"Amit Kabra\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886035.453979\\\",\\\"message\\\":\\\"<@WFVLS6WAH> has joined the channel\\\",\\\"username\\\":\\\"Dwaipayan Ghosal\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886035.574619\\\",\\\"message\\\":\\\"<Himanshu Gwalani> has joined the channel\\\",\\\"username\\\":\\\"Himanshu Gwalani\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886035.680369\\\",\\\"message\\\":\\\"<@WAVK3E36W> has joined the channel\\\",\\\"username\\\":\\\"Kiran Kangane\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886035.786009\\\",\\\"message\\\":\\\"<@WS49JJ43W> has joined the channel\\\",\\\"username\\\":\\\"Praveen Agrawal\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886070.282219\\\",\\\"message\\\":\\\"<@WHY2W0N73>, is there is active customer impact now,  We should increase severity\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886071.617419\\\",\\\"message\\\":\\\"Bridge recomends we work on dropping the source type in splunk as well in parallel.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886099.311019\\\",\\\"message\\\":\\\"Yes customers are experiencing lag oldest message in low priority queue is around 2 hours last time i checked.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886119.477499\\\",\\\"message\\\":\\\"What serverity do you want to increase to?\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886146.030299\\\",\\\"message\\\":\\\"<@WATN9CMA9> <@WL8327J13> what\/where can we test the nova changes to drop these hbase logs?\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886149.690959\\\",\\\"message\\\":\\\"<@WATN9CMA9> has joined the channel\\\",\\\"username\\\":\\\"Nagraj Kulkarni\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886240.617429\\\",\\\"message\\\":\\\"Could we get the latest on lag,\\\\n\\\\n• Lag on latest logs (high priority) ?\\\\n• Lag on low priority logs  ?\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886262.241859\\\",\\\"message\\\":\\\"are you considering to use ingest-action to drop the logs?\\\",\\\"username\\\":\\\"Niraj Desai\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886271.350819\\\",\\\"message\\\":\\\"Yes <@WL8327J13>\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886362.417249\\\",\\\"message\\\":\\\"Age of oldest message in Low Priority: 12k seconds AoOM in primary: 3k seconds estimated lag in the last 30 minutes. 29.97 minutes\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886388.358709\\\",\\\"message\\\":\\\"<Naveen Aechan> has joined the channel\\\",\\\"username\\\":\\\"Naveen Aechan\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886406.806769\\\",\\\"message\\\":\\\"we can use preprod in fdev1 to validate..\\\",\\\"username\\\":\\\"Niraj Desai\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886412.398479\\\",\\\"message\\\":\\\"\\\",\\\"username\\\":\\\"Slackbot\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741886574.721019\\\",\\\"message\\\":\\\"if the logs are not getting produced.. we can do below (i am not 100% sure if oneshot would bypass the ingest action)\\\\n• capture few logs from prod\\\\n• use onshot to inject them into Splunk. \\\\n• update the ingest actions on the indexer\\\\n• try oneshot again and that should drop the logs based on the ingest actions\\\",\\\"username\\\":\\\"Niraj Desai\\\",\\\"replies\\\":[{\\\"date\\\":\\\"1741887497.797899\\\",\\\"message\\\":\\\"FYI when I used oneshot to test ingest actions for moving logs between indexes, the oneshot logs did not get affected by the ingest action\\\",\\\"username\\\":\\\"Kevin Huynh\\\",\\\"replies\\\":[]}]},{\\\"date\\\":\\\"1741887237.765849\\\",\\\"message\\\":\\\"<@WL8327J13>, Can you check how many customer support reachout we got, as <@WHY2W0N73> is on the bridge\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887410.694379\\\",\\\"message\\\":\\\"<Kevin Huynh> has joined the channel\\\",\\\"username\\\":\\\"Kevin Huynh\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887415.875589\\\",\\\"message\\\":\\\"While we know that the logs.bigdata has increased .... from Madeira perspective, are other topics also impacted with extra latency?\\\",\\\"username\\\":\\\"Nagraj Kulkarni\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887424.239749\\\",\\\"message\\\":\\\"I don't see any logs in preprod fdev1 in the last 30 minutes or so peeking at perf might help but the perf SHs seem bad... is injecting sufficent testing?  I think this change is likely low risk given we have done this before.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887643.244929\\\",\\\"message\\\":\\\"<@WHY2W0N73>, can we have a quick huddle, I dont want to break the HBASE discussion for fix\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887664.176149\\\",\\\"message\\\":\\\"i have not seen any new support request on moncloud support channel\\\",\\\"username\\\":\\\"Niraj Desai\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887796.364629\\\",\\\"message\\\":\\\"Ack can you make a channel\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887864.724159\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887864.946479\\\",\\\"message\\\":\\\"Bridge Removed\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887892.123899\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag | <https:\/\/meet.google.com\/qim-vucq-dgg>\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887892.531529\\\",\\\"message\\\":\\\"Bridge Added\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887922.798239\\\",\\\"message\\\":\\\"<@WATSMPCFJ> has joined the channel\\\",\\\"username\\\":\\\"Vishal Khandelwal\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741887925.768499\\\",\\\"message\\\":\\\"<Harish Kanakaraju> <@WL8327J13> <@WATN9CMA9> <https:\/\/meet.google.com\/vth-esge-oxf?authuser=0>\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741888495.072599\\\",\\\"message\\\":\\\"Topics affected\\\\nEffected Topics: Max Primary Lag 2500s Max Low Priority Lag 14000s p95 Lag 30 minutes\\\\n``` - queueName: noncore-prod-logs-queue-1\\\\n    regexList:\\\\n      - 'sfdc\\\\\\\\.prod\\\\\\\\.(rsyslog|ajna|sfzero|tvm|tvmcloudmap|caffeine|pcs)__(?!aws\\\\\\\\.aws-prod5-uswest2|aws\\\\\\" }, "dnr": "false", "dynadir": "debug" }
$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:04:58', STRUCTURED-DATA: '-',
msg: '\.aws-prod1-useast1).+__logs\\\\.general'\\n      - 'sfdc\\\\.prod\\\\.rsyslog__.+__logs\\\\.puppet'\\n      - 'sfdc\\\\.(prod|stage|esvc)\\\\.rsyslog__.+__logs\\\\.scrt1'\\n      - 'sfdc\\\\.prod\\\\.rsyslog__.+ajna_local__logs\\\\.bigdata'\\n      - 'cc\\\\.(prod|test)(\\\\.umon)?\\\\.logs__.+__logs\\\\.ext'\\n      - 'funnel__aws.+foundation.+__logs.ecom'\\n      - 'sfdc\\\\.(prod|stage|esvc|dev|test)\\\\.(rsyslog|ajna)__.+__logs\\\\.sam'\\n      - 'funnel__aws.+foundation.+__uip.general'\\n      - 'sfdc\\\\.(esvc|prod)\\\\.dnr__aws.*__logs\\\\.falconaws\\\\.dnrpub.*'```\",\"username\":\"Daniel Wong\",\"replies\":[{\"date\":\"1741890254.602769\",\"message\":\"<@WHY2W0N73>, P95 lag 30 mins for high priority or low priority logs ?\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741890591.521819\",\"message\":\"from our dashboard metrics which only covers logs that we have pushed\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741890619.344399\",\"message\":\"We don't have differentiated lag for low/high priority (though thats on the backlog)\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741892756.010479\",\"message\":\"Is it still 30 mins for all the logs ?\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741892766.706509\",\"message\":\"<@WHY2W0N73> or it increased ?\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741894122.075879\",\"message\":\"I think max is more meaningful as the way we handle low priority will tend to make us process 30 minutes in the p95\",\"username\":\"Daniel Wong\",\"replies\":[]}]},{\"date\":\"1741889122.854669\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Some topics in noncore splunk are experiencing lag | <https://meet.google.com/qim-vucq-dgg>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741889123.350899\",\"message\":\"<@WHY2W0N73> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741889146.336259\",\"message\":\"Per discussion <Harish Kanakaraju>\\nTopics affected\\nEffected Topics: Max Primary Lag 2500s Max Low Priority Lag 14000s p95 Lag 30 minutes\\n``` - queueName: noncore-prod-logs-queue-1\\n    regexList:\\n      - 'sfdc\\\\.prod\\\\.(rsyslog|ajna|sfzero|tvm|tvmcloudmap|caffeine|pcs)__(?!aws\\\\.aws-prod5-uswest2|aws\\\\.aws-prod1-useast1).+__logs\\\\.general'\\n      - 'sfdc\\\\.prod\\\\.rsyslog__.+__logs\\\\.puppet'\\n      - 'sfdc\\\\.(prod|stage|esvc)\\\\.rsyslog__.+__logs\\\\.scrt1'\\n      - 'sfdc\\\\.prod\\\\.rsyslog__.+ajna_local__logs\\\\.bigdata'\\n      - 'cc\\\\.(prod|test)(\\\\.umon)?\\\\.logs__.+__logs\\\\.ext'\\n      - 'funnel__aws.+foundation.+__logs.ecom'\\n      - 'sfdc\\\\.(prod|stage|esvc|dev|test)\\\\.(rsyslog|ajna)__.+__logs\\\\.sam'\\n      - 'funnel__aws.+foundation.+__uip.general'\\n      - 'sfdc\\\\.(esvc|prod)\\\\.dnr__aws.*__logs\\\\.falconaws\\\\.dnrpub.*'```\\n\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741889153.628889\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741889223.183859\",\"message\":\":alarm-clock2: The below reminder was *marked as done* by <@WHY2W0N73>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741892591.310979\",\"message\":\"<!subteam^S036Q2UUAKS> Is there a metric we can look at to see if these 1p hosts still are uploading data we are trying to estimate time to remediation?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741892597.558689\",\"message\":\"<@WMKEHG9T3> has joined the channel\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741892597.880359\",\"message\":\"<Nilarnab Debnath> has joined the channel\",\"username\":\"Nilarnab Debnath\",\"replies\":[]},{\"date\":\"1741892882.672949\",\"message\":\"Hi <@WHY2W0N73>, is there a DC and host specifically i should check for you?\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741892931.331049\",\"message\":\"<Ritesh Garg> can you help here this is the ia4/ia5 mnds nodes or which ones?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893008.449569\",\"message\":\"I think they might be running some level of custom rsyslog\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893085.562539\",\"message\":\"These are dnds hosts on hbase4a-ia5, hbase4a-ia4 and hbase3a-ia5\\nso the pattern should be like hbase4a-dnds1-1-ia5.ops.sfdc.net etc.\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741893167.037449\",\"message\":\"We are opening a Splunk support case as our first attempted approach seems like its not working.  We are considering alternative approaches as well.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893170.614289\",\"message\":\"is it a specific log type that i should check specifically? or just in general for all log types for this host?\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741893262.891719\",\"message\":\"the main topic we are seeing impact on is sfdc\\\\.prod\\\\.rsyslog__.+ajna_local__logs\\\\.bigdata topic\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893317.627879\",\"message\":\"What is the file <Ritesh Garg>?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893354.685439\",\"message\":\"Not sure. <@WAUF422SE> do you know specific file pattern?\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741893383.758509\",\"message\":\"sourcetype=hbasehadooptaskattemptlog but not sure about file\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741893417.944109\",\"message\":\"ack, this sourcetype name is good enough, i can start checking\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741893598.535489\",\"message\":\"Han a couple more quesitons in the bridge\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893606.177689\",\"message\":\"let me join the bridge\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741893607.069439\",\"message\":\"Maybe you can help us when you have time\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893610.378139\",\"message\":\"im dropping my current meeting\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741894655.501619\",\"message\":\"<@WHY2W0N73> can you share the splunk query you were showing about `hbasehadooptaskattemptlog`, need to get some metadata about the onboarding\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741895019.317549\",\"message\":\"sorry missed this let me look\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741895030.850349\",\"message\":\"<https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/search/search?dispatch.sample_ratio=100000&amp;display.page.search.mode=verbose&amp;display.visualizations.charting.chart=line&amp;q=search%20index%3Ddistapps%20falcon_instance%3Daws-prod*%20functional_domain%3Dcore*%20sourcetype%3Dhbasehadooptaskattemptlog*%20tenantdatawriter%20%7C%20timechart%20count%20by%20falcon_instance&amp;earliest=1741824000&amp;latest=1741910400&amp;display.general.type=statistics&amp;sid=1741893201.185202_72181FCE-F6AE-4B23-BDEF-2B9C37AA30B3&amp;workload_pool=default_search_pool&amp;display.page.search.tab=statistics|https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/search/search?dispatc[…]splay.page.search.tab=statistics>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741895033.952209\",\"message\":\"this was the falcon side\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741897135.212049\",\"message\":\"Agent Analysis for Falcon Prod5 Hbase Clusters :thread:\",\"username\":\"Han Wang\",\"replies\":[{\"date\":\"1741897731.197479\",\"message\":\"Due to argus only allow 8 hour interval queries, I break the timeline down from\\n• 22h - 14h\\n• 14h - 6h\\n• 6h - now\\nOn the messages submitted:\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-22h:-14h:system.aws.*prod5*.core*:rsyslog.impstats.omhttp.messages.submitted%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|22h - 14h> - hbase1b had a small spike on 5AM UTC, around 5 millions messages submitted (usually 2 mill)\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-14h:-6h:system.aws.*prod5*.core*:rsyslog.impstats.omhttp.messages.submitted%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|14h - 6h> - looks fine and avg around 1 million\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-6h:-1h:system.aws.*prod5*.core*:rsyslog.impstats.omhttp.messages.submitted%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|6h - now> - looks fine and avg around 1 million\\nWe can also check double check this on task enqueued on logging daemonset:\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-22h:-14h:system.aws.*prod5*.core*:rsyslog.impstats.core.queue.enqueued%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|22h - 14h> - hbase1b had a small spike on 5AM UTC, around 360k tasks were enqueued, usually around 200k\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-14h:-6h:system.aws.*prod5*.core*:rsyslog.impstats.core.queue.enqueued%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|14h - 6h> - hovering around 80k\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-6h:-1h:system.aws.*prod5*.core*:rsyslog.impstats.core.queue.enqueued%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|6h - now> - hovering around 50k\\n\\nThese two signs tells me that there's no significant *backlog* currently for prod5 hbase clusters.\\n\\n<@WAUF422SE> <@WHY2W0N73>\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741897854.131969\",\"message\":\"Thanks so much Han\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741897963.165709\",\"message\":\"Oh we probaly want to look outside of prod5'
escaped msg: '\.aws-prod1-useast1).+__logs\\\\.general'\\n      - 'sfdc\\\\.prod\\\\.rsyslog__.+__logs\\\\.puppet'\\n      - 'sfdc\\\\.(prod|stage|esvc)\\\\.rsyslog__.+__logs\\\\.scrt1'\\n      - 'sfdc\\\\.prod\\\\.rsyslog__.+ajna_local__logs\\\\.bigdata'\\n      - 'cc\\\\.(prod|test)(\\\\.umon)?\\\\.logs__.+__logs\\\\.ext'\\n      - 'funnel__aws.+foundation.+__logs.ecom'\\n      - 'sfdc\\\\.(prod|stage|esvc|dev|test)\\\\.(rsyslog|ajna)__.+__logs\\\\.sam'\\n      - 'funnel__aws.+foundation.+__uip.general'\\n      - 'sfdc\\\\.(esvc|prod)\\\\.dnr__aws.*__logs\\\\.falconaws\\\\.dnrpub.*'```\",\"username\":\"Daniel Wong\",\"replies\":[{\"date\":\"1741890254.602769\",\"message\":\"<@WHY2W0N73>, P95 lag 30 mins for high priority or low priority logs ?\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741890591.521819\",\"message\":\"from our dashboard metrics which only covers logs that we have pushed\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741890619.344399\",\"message\":\"We don't have differentiated lag for low/high priority (though thats on the backlog)\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741892756.010479\",\"message\":\"Is it still 30 mins for all the logs ?\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741892766.706509\",\"message\":\"<@WHY2W0N73> or it increased ?\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741894122.075879\",\"message\":\"I think max is more meaningful as the way we handle low priority will tend to make us process 30 minutes in the p95\",\"username\":\"Daniel Wong\",\"replies\":[]}]},{\"date\":\"1741889122.854669\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Some topics in noncore splunk are experiencing lag | <https://meet.google.com/qim-vucq-dgg>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741889123.350899\",\"message\":\"<@WHY2W0N73> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741889146.336259\",\"message\":\"Per discussion <Harish Kanakaraju>\\nTopics affected\\nEffected Topics: Max Primary Lag 2500s Max Low Priority Lag 14000s p95 Lag 30 minutes\\n``` - queueName: noncore-prod-logs-queue-1\\n    regexList:\\n      - 'sfdc\\\\.prod\\\\.(rsyslog|ajna|sfzero|tvm|tvmcloudmap|caffeine|pcs)__(?!aws\\\\.aws-prod5-uswest2|aws\\\\.aws-prod1-useast1).+__logs\\\\.general'\\n      - 'sfdc\\\\.prod\\\\.rsyslog__.+__logs\\\\.puppet'\\n      - 'sfdc\\\\.(prod|stage|esvc)\\\\.rsyslog__.+__logs\\\\.scrt1'\\n      - 'sfdc\\\\.prod\\\\.rsyslog__.+ajna_local__logs\\\\.bigdata'\\n      - 'cc\\\\.(prod|test)(\\\\.umon)?\\\\.logs__.+__logs\\\\.ext'\\n      - 'funnel__aws.+foundation.+__logs.ecom'\\n      - 'sfdc\\\\.(prod|stage|esvc|dev|test)\\\\.(rsyslog|ajna)__.+__logs\\\\.sam'\\n      - 'funnel__aws.+foundation.+__uip.general'\\n      - 'sfdc\\\\.(esvc|prod)\\\\.dnr__aws.*__logs\\\\.falconaws\\\\.dnrpub.*'```\\n\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741889153.628889\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741889223.183859\",\"message\":\":alarm-clock2: The below reminder was *marked as done* by <@WHY2W0N73>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741892591.310979\",\"message\":\"<!subteam^S036Q2UUAKS> Is there a metric we can look at to see if these 1p hosts still are uploading data we are trying to estimate time to remediation?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741892597.558689\",\"message\":\"<@WMKEHG9T3> has joined the channel\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741892597.880359\",\"message\":\"<Nilarnab Debnath> has joined the channel\",\"username\":\"Nilarnab Debnath\",\"replies\":[]},{\"date\":\"1741892882.672949\",\"message\":\"Hi <@WHY2W0N73>, is there a DC and host specifically i should check for you?\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741892931.331049\",\"message\":\"<Ritesh Garg> can you help here this is the ia4/ia5 mnds nodes or which ones?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893008.449569\",\"message\":\"I think they might be running some level of custom rsyslog\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893085.562539\",\"message\":\"These are dnds hosts on hbase4a-ia5, hbase4a-ia4 and hbase3a-ia5\\nso the pattern should be like hbase4a-dnds1-1-ia5.ops.sfdc.net etc.\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741893167.037449\",\"message\":\"We are opening a Splunk support case as our first attempted approach seems like its not working.  We are considering alternative approaches as well.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893170.614289\",\"message\":\"is it a specific log type that i should check specifically? or just in general for all log types for this host?\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741893262.891719\",\"message\":\"the main topic we are seeing impact on is sfdc\\\\.prod\\\\.rsyslog__.+ajna_local__logs\\\\.bigdata topic\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893317.627879\",\"message\":\"What is the file <Ritesh Garg>?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893354.685439\",\"message\":\"Not sure. <@WAUF422SE> do you know specific file pattern?\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741893383.758509\",\"message\":\"sourcetype=hbasehadooptaskattemptlog but not sure about file\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741893417.944109\",\"message\":\"ack, this sourcetype name is good enough, i can start checking\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741893598.535489\",\"message\":\"Han a couple more quesitons in the bridge\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893606.177689\",\"message\":\"let me join the bridge\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741893607.069439\",\"message\":\"Maybe you can help us when you have time\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893610.378139\",\"message\":\"im dropping my current meeting\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741894655.501619\",\"message\":\"<@WHY2W0N73> can you share the splunk query you were showing about `hbasehadooptaskattemptlog`, need to get some metadata about the onboarding\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741895019.317549\",\"message\":\"sorry missed this let me look\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741895030.850349\",\"message\":\"<https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/search/search?dispatch.sample_ratio=100000&amp;display.page.search.mode=verbose&amp;display.visualizations.charting.chart=line&amp;q=search%20index%3Ddistapps%20falcon_instance%3Daws-prod*%20functional_domain%3Dcore*%20sourcetype%3Dhbasehadooptaskattemptlog*%20tenantdatawriter%20%7C%20timechart%20count%20by%20falcon_instance&amp;earliest=1741824000&amp;latest=1741910400&amp;display.general.type=statistics&amp;sid=1741893201.185202_72181FCE-F6AE-4B23-BDEF-2B9C37AA30B3&amp;workload_pool=default_search_pool&amp;display.page.search.tab=statistics|https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/search/search?dispatc[…]splay.page.search.tab=statistics>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741895033.952209\",\"message\":\"this was the falcon side\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741897135.212049\",\"message\":\"Agent Analysis for Falcon Prod5 Hbase Clusters :thread:\",\"username\":\"Han Wang\",\"replies\":[{\"date\":\"1741897731.197479\",\"message\":\"Due to argus only allow 8 hour interval queries, I break the timeline down from\\n• 22h - 14h\\n• 14h - 6h\\n• 6h - now\\nOn the messages submitted:\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-22h:-14h:system.aws.*prod5*.core*:rsyslog.impstats.omhttp.messages.submitted%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|22h - 14h> - hbase1b had a small spike on 5AM UTC, around 5 millions messages submitted (usually 2 mill)\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-14h:-6h:system.aws.*prod5*.core*:rsyslog.impstats.omhttp.messages.submitted%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|14h - 6h> - looks fine and avg around 1 million\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-6h:-1h:system.aws.*prod5*.core*:rsyslog.impstats.omhttp.messages.submitted%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|6h - now> - looks fine and avg around 1 million\\nWe can also check double check this on task enqueued on logging daemonset:\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-22h:-14h:system.aws.*prod5*.core*:rsyslog.impstats.core.queue.enqueued%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|22h - 14h> - hbase1b had a small spike on 5AM UTC, around 360k tasks were enqueued, usually around 200k\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-14h:-6h:system.aws.*prod5*.core*:rsyslog.impstats.core.queue.enqueued%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|14h - 6h> - hovering around 80k\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-6h:-1h:system.aws.*prod5*.core*:rsyslog.impstats.core.queue.enqueued%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|6h - now> - hovering around 50k\\n\\nThese two signs tells me that there's no significant *backlog* currently for prod5 hbase clusters.\\n\\n<@WAUF422SE> <@WHY2W0N73>\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741897854.131969\",\"message\":\"Thanks so much Han\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741897963.165709\",\"message\":\"Oh we probaly want to look outside of prod5'
inputname: drain rawmsg: '<190>1 2025-03-14T15:04:58.199147+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - \.aws-prod1-useast1).+__logs\\\\.general'\\n      - 'sfdc\\\\.prod\\\\.rsyslog__.+__logs\\\\.puppet'\\n      - 'sfdc\\\\.(prod|stage|esvc)\\\\.rsyslog__.+__logs\\\\.scrt1'\\n      - 'sfdc\\\\.prod\\\\.rsyslog__.+ajna_local__logs\\\\.bigdata'\\n      - 'cc\\\\.(prod|test)(\\\\.umon)?\\\\.logs__.+__logs\\\\.ext'\\n      - 'funnel__aws.+foundation.+__logs.ecom'\\n      - 'sfdc\\\\.(prod|stage|esvc|dev|test)\\\\.(rsyslog|ajna)__.+__logs\\\\.sam'\\n      - 'funnel__aws.+foundation.+__uip.general'\\n      - 'sfdc\\\\.(esvc|prod)\\\\.dnr__aws.*__logs\\\\.falconaws\\\\.dnrpub.*'```\",\"username\":\"Daniel Wong\",\"replies\":[{\"date\":\"1741890254.602769\",\"message\":\"<@WHY2W0N73>, P95 lag 30 mins for high priority or low priority logs ?\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741890591.521819\",\"message\":\"from our dashboard metrics which only covers logs that we have pushed\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741890619.344399\",\"message\":\"We don't have differentiated lag for low/high priority (though thats on the backlog)\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741892756.010479\",\"message\":\"Is it still 30 mins for all the logs ?\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741892766.706509\",\"message\":\"<@WHY2W0N73> or it increased ?\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741894122.075879\",\"message\":\"I think max is more meaningful as the way we handle low priority will tend to make us process 30 minutes in the p95\",\"username\":\"Daniel Wong\",\"replies\":[]}]},{\"date\":\"1741889122.854669\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Some topics in noncore splunk are experiencing lag | <https://meet.google.com/qim-vucq-dgg>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741889123.350899\",\"message\":\"<@WHY2W0N73> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741889146.336259\",\"message\":\"Per discussion <Harish Kanakaraju>\\nTopics affected\\nEffected Topics: Max Primary Lag 2500s Max Low Priority Lag 14000s p95 Lag 30 minutes\\n``` - queueName: noncore-prod-logs-queue-1\\n    regexList:\\n      - 'sfdc\\\\.prod\\\\.(rsyslog|ajna|sfzero|tvm|tvmcloudmap|caffeine|pcs)__(?!aws\\\\.aws-prod5-uswest2|aws\\\\.aws-prod1-useast1).+__logs\\\\.general'\\n      - 'sfdc\\\\.prod\\\\.rsyslog__.+__logs\\\\.puppet'\\n      - 'sfdc\\\\.(prod|stage|esvc)\\\\.rsyslog__.+__logs\\\\.scrt1'\\n      - 'sfdc\\\\.prod\\\\.rsyslog__.+ajna_local__logs\\\\.bigdata'\\n      - 'cc\\\\.(prod|test)(\\\\.umon)?\\\\.logs__.+__logs\\\\.ext'\\n      - 'funnel__aws.+foundation.+__logs.ecom'\\n      - 'sfdc\\\\.(prod|stage|esvc|dev|test)\\\\.(rsyslog|ajna)__.+__logs\\\\.sam'\\n      - 'funnel__aws.+foundation.+__uip.general'\\n      - 'sfdc\\\\.(esvc|prod)\\\\.dnr__aws.*__logs\\\\.falconaws\\\\.dnrpub.*'```\\n\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741889153.628889\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741889223.183859\",\"message\":\":alarm-clock2: The below reminder was *marked as done* by <@WHY2W0N73>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741892591.310979\",\"message\":\"<!subteam^S036Q2UUAKS> Is there a metric we can look at to see if these 1p hosts still are uploading data we are trying to estimate time to remediation?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741892597.558689\",\"message\":\"<@WMKEHG9T3> has joined the channel\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741892597.880359\",\"message\":\"<Nilarnab Debnath> has joined the channel\",\"username\":\"Nilarnab Debnath\",\"replies\":[]},{\"date\":\"1741892882.672949\",\"message\":\"Hi <@WHY2W0N73>, is there a DC and host specifically i should check for you?\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741892931.331049\",\"message\":\"<Ritesh Garg> can you help here this is the ia4/ia5 mnds nodes or which ones?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893008.449569\",\"message\":\"I think they might be running some level of custom rsyslog\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893085.562539\",\"message\":\"These are dnds hosts on hbase4a-ia5, hbase4a-ia4 and hbase3a-ia5\\nso the pattern should be like hbase4a-dnds1-1-ia5.ops.sfdc.net etc.\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741893167.037449\",\"message\":\"We are opening a Splunk support case as our first attempted approach seems like its not working.  We are considering alternative approaches as well.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893170.614289\",\"message\":\"is it a specific log type that i should check specifically? or just in general for all log types for this host?\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741893262.891719\",\"message\":\"the main topic we are seeing impact on is sfdc\\\\.prod\\\\.rsyslog__.+ajna_local__logs\\\\.bigdata topic\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893317.627879\",\"message\":\"What is the file <Ritesh Garg>?\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893354.685439\",\"message\":\"Not sure. <@WAUF422SE> do you know specific file pattern?\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741893383.758509\",\"message\":\"sourcetype=hbasehadooptaskattemptlog but not sure about file\",\"username\":\"Ritesh Garg\",\"replies\":[]},{\"date\":\"1741893417.944109\",\"message\":\"ack, this sourcetype name is good enough, i can start checking\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741893598.535489\",\"message\":\"Han a couple more quesitons in the bridge\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893606.177689\",\"message\":\"let me join the bridge\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741893607.069439\",\"message\":\"Maybe you can help us when you have time\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741893610.378139\",\"message\":\"im dropping my current meeting\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741894655.501619\",\"message\":\"<@WHY2W0N73> can you share the splunk query you were showing about `hbasehadooptaskattemptlog`, need to get some metadata about the onboarding\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741895019.317549\",\"message\":\"sorry missed this let me look\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741895030.850349\",\"message\":\"<https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/search/search?dispatch.sample_ratio=100000&amp;display.page.search.mode=verbose&amp;display.visualizations.charting.chart=line&amp;q=search%20index%3Ddistapps%20falcon_instance%3Daws-prod*%20functional_domain%3Dcore*%20sourcetype%3Dhbasehadooptaskattemptlog*%20tenantdatawriter%20%7C%20timechart%20count%20by%20falcon_instance&amp;earliest=1741824000&amp;latest=1741910400&amp;display.general.type=statistics&amp;sid=1741893201.185202_72181FCE-F6AE-4B23-BDEF-2B9C37AA30B3&amp;workload_pool=default_search_pool&amp;display.page.search.tab=statistics|https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/search/search?dispatc[…]splay.page.search.tab=statistics>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741895033.952209\",\"message\":\"this was the falcon side\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741897135.212049\",\"message\":\"Agent Analysis for Falcon Prod5 Hbase Clusters :thread:\",\"username\":\"Han Wang\",\"replies\":[{\"date\":\"1741897731.197479\",\"message\":\"Due to argus only allow 8 hour interval queries, I break the timeline down from\\n• 22h - 14h\\n• 14h - 6h\\n• 6h - now\\nOn the messages submitted:\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-22h:-14h:system.aws.*prod5*.core*:rsyslog.impstats.omhttp.messages.submitted%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|22h - 14h> - hbase1b had a small spike on 5AM UTC, around 5 millions messages submitted (usually 2 mill)\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-14h:-6h:system.aws.*prod5*.core*:rsyslog.impstats.omhttp.messages.submitted%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|14h - 6h> - looks fine and avg around 1 million\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-6h:-1h:system.aws.*prod5*.core*:rsyslog.impstats.omhttp.messages.submitted%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|6h - now> - looks fine and avg around 1 million\\nWe can also check double check this on task enqueued on logging daemonset:\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-22h:-14h:system.aws.*prod5*.core*:rsyslog.impstats.core.queue.enqueued%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|22h - 14h> - hbase1b had a small spike on 5AM UTC, around 360k tasks were enqueued, usually around 200k\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-14h:-6h:system.aws.*prod5*.core*:rsyslog.impstats.core.queue.enqueued%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|14h - 6h> - hovering around 80k\\n• <https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=RATE(-6h:-1h:system.aws.*prod5*.core*:rsyslog.impstats.core.queue.enqueued%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|6h - now> - hovering around 50k\\n\\nThese two signs tells me that there's no significant *backlog* currently for prod5 hbase clusters.\\n\\n<@WAUF422SE> <@WHY2W0N73>\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741897854.131969\",\"message\":\"Thanks so much Han\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741897963.165709\",\"message\":\"Oh we probaly want to look outside of prod5'
$!:{ "metadata": { "httpheaders": { "host": "icc-log-drain.herokuapp.com", "user-agent": "log-shuttle\/ (go1.21.9; linux; amd64; gc)", "transfer-encoding": "chunked", "accept-encoding": "gzip", "content-type": "application\/logplex-1", "logplex-msg-count": "4", "server": "Heroku", "via": "1.1 spaces-router (bc46c658aac4)", "x-forwarded-for": "35.94.252.80", "x-forwarded-port": "443", "x-forwarded-proto": "https", "x-request-id": "144b1799-fa61-4005-9c36-1ca553eafd49", "x-request-start": "1741964698481" }, "queryparams": { "cloud": "ACE", "team": "ICC", "service": "icc", "space": "icc-production-shield-oregon" } }, "data": { "event": "\\.aws-prod1-useast1).+__logs\\\\\\\\.general'\\\\n      - 'sfdc\\\\\\\\.prod\\\\\\\\.rsyslog__.+__logs\\\\\\\\.puppet'\\\\n      - 'sfdc\\\\\\\\.(prod|stage|esvc)\\\\\\\\.rsyslog__.+__logs\\\\\\\\.scrt1'\\\\n      - 'sfdc\\\\\\\\.prod\\\\\\\\.rsyslog__.+ajna_local__logs\\\\\\\\.bigdata'\\\\n      - 'cc\\\\\\\\.(prod|test)(\\\\\\\\.umon)?\\\\\\\\.logs__.+__logs\\\\\\\\.ext'\\\\n      - 'funnel__aws.+foundation.+__logs.ecom'\\\\n      - 'sfdc\\\\\\\\.(prod|stage|esvc|dev|test)\\\\\\\\.(rsyslog|ajna)__.+__logs\\\\\\\\.sam'\\\\n      - 'funnel__aws.+foundation.+__uip.general'\\\\n      - 'sfdc\\\\\\\\.(esvc|prod)\\\\\\\\.dnr__aws.*__logs\\\\\\\\.falconaws\\\\\\\\.dnrpub.*'```\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[{\\\"date\\\":\\\"1741890254.602769\\\",\\\"message\\\":\\\"<@WHY2W0N73>, P95 lag 30 mins for high priority or low priority logs ?\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741890591.521819\\\",\\\"message\\\":\\\"from our dashboard metrics which only covers logs that we have pushed\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741890619.344399\\\",\\\"message\\\":\\\"We don't have differentiated lag for low\/high priority (though thats on the backlog)\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741892756.010479\\\",\\\"message\\\":\\\"Is it still 30 mins for all the logs ?\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741892766.706509\\\",\\\"message\\\":\\\"<@WHY2W0N73> or it increased ?\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741894122.075879\\\",\\\"message\\\":\\\"I think max is more meaningful as the way we handle low priority will tend to make us process 30 minutes in the p95\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]}]},{\\\"date\\\":\\\"1741889122.854669\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev2: Sev2 | Some topics in noncore splunk are experiencing lag | <https:\/\/meet.google.com\/qim-vucq-dgg>\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741889123.350899\\\",\\\"message\\\":\\\"<@WHY2W0N73> just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741889146.336259\\\",\\\"message\\\":\\\"Per discussion <Harish Kanakaraju>\\\\nTopics affected\\\\nEffected Topics: Max Primary Lag 2500s Max Low Priority Lag 14000s p95 Lag 30 minutes\\\\n``` - queueName: noncore-prod-logs-queue-1\\\\n    regexList:\\\\n      - 'sfdc\\\\\\\\.prod\\\\\\\\.(rsyslog|ajna|sfzero|tvm|tvmcloudmap|caffeine|pcs)__(?!aws\\\\\\\\.aws-prod5-uswest2|aws\\\\\\\\.aws-prod1-useast1).+__logs\\\\\\\\.general'\\\\n      - 'sfdc\\\\\\\\.prod\\\\\\\\.rsyslog__.+__logs\\\\\\\\.puppet'\\\\n      - 'sfdc\\\\\\\\.(prod|stage|esvc)\\\\\\\\.rsyslog__.+__logs\\\\\\\\.scrt1'\\\\n      - 'sfdc\\\\\\\\.prod\\\\\\\\.rsyslog__.+ajna_local__logs\\\\\\\\.bigdata'\\\\n      - 'cc\\\\\\\\.(prod|test)(\\\\\\\\.umon)?\\\\\\\\.logs__.+__logs\\\\\\\\.ext'\\\\n      - 'funnel__aws.+foundation.+__logs.ecom'\\\\n      - 'sfdc\\\\\\\\.(prod|stage|esvc|dev|test)\\\\\\\\.(rsyslog|ajna)__.+__logs\\\\\\\\.sam'\\\\n      - 'funnel__aws.+foundation.+__uip.general'\\\\n      - 'sfdc\\\\\\\\.(esvc|prod)\\\\\\\\.dnr__aws.*__logs\\\\\\\\.falconaws\\\\\\\\.dnrpub.*'```\\\\n\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741889153.628889\\\",\\\"message\\\":\\\":alarm-clock2: The below reminder is NOW DUE:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741889223.183859\\\",\\\"message\\\":\\\":alarm-clock2: The below reminder was *marked as done* by <@WHY2W0N73>\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741892591.310979\\\",\\\"message\\\":\\\"<!subteam^S036Q2UUAKS> Is there a metric we can look at to see if these 1p hosts still are uploading data we are trying to estimate time to remediation?\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741892597.558689\\\",\\\"message\\\":\\\"<@WMKEHG9T3> has joined the channel\\\",\\\"username\\\":\\\"Han Wang\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741892597.880359\\\",\\\"message\\\":\\\"<Nilarnab Debnath> has joined the channel\\\",\\\"username\\\":\\\"Nilarnab Debnath\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741892882.672949\\\",\\\"message\\\":\\\"Hi <@WHY2W0N73>, is there a DC and host specifically i should check for you?\\\",\\\"username\\\":\\\"Han Wang\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741892931.331049\\\",\\\"message\\\":\\\"<Ritesh Garg> can you help here this is the ia4\/ia5 mnds nodes or which ones?\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741893008.449569\\\",\\\"message\\\":\\\"I think they might be running some level of custom rsyslog\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741893085.562539\\\",\\\"message\\\":\\\"These are dnds hosts on hbase4a-ia5, hbase4a-ia4 and hbase3a-ia5\\\\nso the pattern should be like hbase4a-dnds1-1-ia5.ops.sfdc.net etc.\\\",\\\"username\\\":\\\"Ritesh Garg\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741893167.037449\\\",\\\"message\\\":\\\"We are opening a Splunk support case as our first attempted approach seems like its not working.  We are considering alternative approaches as well.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741893170.614289\\\",\\\"message\\\":\\\"is it a specific log type that i should check specifically? or just in general for all log types for this host?\\\",\\\"username\\\":\\\"Han Wang\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741893262.891719\\\",\\\"message\\\":\\\"the main topic we are seeing impact on is sfdc\\\\\\\\.prod\\\\\\\\.rsyslog__.+ajna_local__logs\\\\\\\\.bigdata topic\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741893317.627879\\\",\\\"message\\\":\\\"What is the file <Ritesh Garg>?\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741893354.685439\\\",\\\"message\\\":\\\"Not sure. <@WAUF422SE> do you know specific file pattern?\\\",\\\"username\\\":\\\"Ritesh Garg\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741893383.758509\\\",\\\"message\\\":\\\"sourcetype=hbasehadooptaskattemptlog but not sure about file\\\",\\\"username\\\":\\\"Ritesh Garg\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741893417.944109\\\",\\\"message\\\":\\\"ack, this sourcetype name is good enough, i can start checking\\\",\\\"username\\\":\\\"Han Wang\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741893598.535489\\\",\\\"message\\\":\\\"Han a couple more quesitons in the bridge\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741893606.177689\\\",\\\"message\\\":\\\"let me join the bridge\\\",\\\"username\\\":\\\"Han Wang\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741893607.069439\\\",\\\"message\\\":\\\"Maybe you can help us when you have time\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741893610.378139\\\",\\\"message\\\":\\\"im dropping my current meeting\\\",\\\"username\\\":\\\"Han Wang\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741894655.501619\\\",\\\"message\\\":\\\"<@WHY2W0N73> can you share the splunk query you were showing about `hbasehadooptaskattemptlog`, need to get some metadata about the onboarding\\\",\\\"username\\\":\\\"Han Wang\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741895019.317549\\\",\\\"message\\\":\\\"sorry missed this let me look\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741895030.850349\\\",\\\"message\\\":\\\"<https:\/\/splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-US\/app\/search\/search?dispatch.sample_ratio=100000&amp;display.page.search.mode=verbose&amp;display.visualizations.charting.chart=line&amp;q=search%20index%3Ddistapps%20falcon_instance%3Daws-prod*%20functional_domain%3Dcore*%20sourcetype%3Dhbasehadooptaskattemptlog*%20tenantdatawriter%20%7C%20timechart%20count%20by%20falcon_instance&amp;earliest=1741824000&amp;latest=1741910400&amp;display.general.type=statistics&amp;sid=1741893201.185202_72181FCE-F6AE-4B23-BDEF-2B9C37AA30B3&amp;workload_pool=default_search_pool&amp;display.page.search.tab=statistics|https:\/\/splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-US\/app\/search\/search?dispatc[…]splay.page.search.tab=statistics>\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741895033.952209\\\",\\\"message\\\":\\\"this was the falcon side\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741897135.212049\\\",\\\"message\\\":\\\"Agent Analysis for Falcon Prod5 Hbase Clusters :thread:\\\",\\\"username\\\":\\\"Han Wang\\\",\\\"replies\\\":[{\\\"date\\\":\\\"1741897731.197479\\\",\\\"message\\\":\\\"Due to argus only allow 8 hour interval queries, I break the timeline down from\\\\n• 22h - 14h\\\\n• 14h - 6h\\\\n• 6h - now\\\\nOn the messages submitted:\\\\n• <https:\/\/monitoring.internal.salesforce.com\/argus\/#\/viewmetrics?expression=RATE(-22h:-14h:system.aws.*prod5*.core*:rsyslog.impstats.omhttp.messages.submitted%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|22h - 14h> - hbase1b had a small spike on 5AM UTC, around 5 millions messages submitted (usually 2 mill)\\\\n• <https:\/\/monitoring.internal.salesforce.com\/argus\/#\/viewmetrics?expression=RATE(-14h:-6h:system.aws.*prod5*.core*:rsyslog.impstats.omhttp.messages.submitted%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|14h - 6h> - looks fine and avg around 1 million\\\\n• <https:\/\/monitoring.internal.salesforce.com\/argus\/#\/viewmetrics?expression=RATE(-6h:-1h:system.aws.*prod5*.core*:rsyslog.impstats.omhttp.messages.submitted%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|6h - now> - looks fine and avg around 1 million\\\\nWe can also check double check this on task enqueued on logging daemonset:\\\\n• <https:\/\/monitoring.internal.salesforce.com\/argus\/#\/viewmetrics?expression=RATE(-22h:-14h:system.aws.*prod5*.core*:rsyslog.impstats.core.queue.enqueued%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|22h - 14h> - hbase1b had a small spike on 5AM UTC, around 360k tasks were enqueued, usually around 200k\\\\n• <https:\/\/monitoring.internal.salesforce.com\/argus\/#\/viewmetrics?expression=RATE(-14h:-6h:system.aws.*prod5*.core*:rsyslog.impstats.core.queue.enqueued%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|14h - 6h> - hovering around 80k\\\\n• <https:\/\/monitoring.internal.salesforce.com\/argus\/#\/viewmetrics?expression=RATE(-6h:-1h:system.aws.*prod5*.core*:rsyslog.impstats.core.queue.enqueued%7Bk8s_cluster%3Dhbase*%7D:avg:2m-avg)|6h - now> - hovering around 50k\\\\n\\\\nThese two signs tells me that there's no significant *backlog* currently for prod5 hbase clusters.\\\\n\\\\n<@WAUF422SE> <@WHY2W0N73>\\\",\\\"username\\\":\\\"Han Wang\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741897854.131969\\\",\\\"message\\\":\\\"Thanks so much Han\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741897963.165709\\\",\\\"message\\\":\\\"Oh we probaly want to look outside of prod5", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T15:04:58.199147+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } } }
$.:{ "app_id": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "source": "app", "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "team": "ICC", "service": "icc", "sourcetype": "-", "environment": "-", "cloud": "ACE", "business_unit": "Heroku", "type": "log", "inc": 0, "format": "text", "dnr": "false", "dynadir": "debug" }
$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:04:58', STRUCTURED-DATA: '-',
msg: ' as well.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741897969.256179\",\"message\":\"But we can use these metrics I think as the base.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898026.442529\",\"message\":\"yep yep. doing this on argus is too slow, if any one is good at huron, we should use huron\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741898034.373019\",\"message\":\"i'm working on the huron query now\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898447.014089\",\"message\":\"For the enqueued i think this iss reasonable but maybe a few hours behind due to use of the metrics hourly\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898448.492839\",\"message\":\"<https://bdmpresto-superset-server.sfproxy.uip.aws-esvc1-useast2.aws.sfdc.cl/superset/sqllab?savedQueryId=17252>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898490.835539\",\"message\":\"Building a chart on it now\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898500.650069\",\"message\":\"we neeed to apply `rate` on this metrics since it's COUNT\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741898515.747379\",\"message\":\"and doing that on sql is tricky, let me look up how to do it\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741898522.495459\",\"message\":\"there are easy ways\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898527.759919\",\"message\":\"the argus udfs\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898542.360699\",\"message\":\"but just looking at it i don't see a huge derivative right\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898558.666829\",\"message\":\"correct\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741898572.329639\",\"message\":\"\",\"username\":\"Daniel Wong\",\"replies\":[],\"attachments\":[{\"name\":\"Screenshot 2025-03-13 at 1.42.29 PM.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08H7A0JLTZ/screenshot_2025-03-13_at_1.42.29___pm.png\"}]},{\"date\":\"1741898616.490839\",\"message\":\"maybe i need another group by as they proably use the same cluster name let me try\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898807.669149\",\"message\":\"\",\"username\":\"Daniel Wong\",\"replies\":[],\"attachments\":[{\"name\":\"Screenshot 2025-03-13 at 1.46.32 PM.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08H7AJBQVD/screenshot_2025-03-13_at_1.46.32___pm.png\"}]},{\"date\":\"1741898812.221279\",\"message\":\"```-- Please do not SAVE or UPDATE this query, use a new tab or SAVE AS NEW if you want to edit this\\nSELECT\\n    _time, falcon_instance,k8s_cluster, sum(max_value) AS sum_max_enqueued\\n    \\nFROM metrics_hourly \\nWHERE metric = 'rsyslog.impstats.core.queue.enqueued'\\n  AND scope like 'system.aws%'\\n  AND _time &gt; current_timestamp - interval '24' hour\\n  AND k8s_cluster like 'hbase%'\\nGROUP BY  _time, falcon_instance,k8s_cluster```\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898887.913299\",\"message\":\"Let me look at submitted\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741899079.349239\",\"message\":\"\",\"username\":\"Daniel Wong\",\"replies\":[],\"attachments\":[{\"name\":\"Screenshot 2025-03-13 at 1.51.06 PM.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08JA7555G8/screenshot_2025-03-13_at_1.51.06___pm.png\"}]},{\"date\":\"1741899103.417469\",\"message\":\"Also looks pretty steady\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741899136.035769\",\"message\":\"yea this looks good\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741909491.984989\",\"message\":\"<@WAUF422SE>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741910805.475689\",\"message\":\"I see the high volume log coming through in Falcon now that we have started remediating 1P. Is it possible that those are connected? Has the 1P issue masked the Falcon issue?\\n\\n<https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/search/search?q=search%20index%3Ddistapps%20falcon_instance%3Daws-prod1-useast1%20functional_domain%3Dcore1%20sourcetype%3Dhbasehadooptaskattemptlog%20tenantdatawriter&display.page.search.mode=fast&dispatch.sample_ratio=100000&earliest=1741906980&latest=1741910626&display.page.search.tab=events&display.general.type=events&display.visualizations.charting.chart=line&sid=1741910694.209142_B07B4BA0-F02B-4D7E-9890-2524097BB5BC|https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/search/search?q=searc[…]4BA0-F02B-4D7E-9890-2524097BB5BC>\\n\\nOr are these volumes tolerable for Splunk and therefore less urgent to remediate? Looks like 30M logs per minute at 1:100,000 sampling ratio for prod1, as an example. So maybe that's acceptable. (Until we can rollback/remediate/fix... but not as severe impact possibly.)\",\"username\":\"David Manning\",\"replies\":[],\"attachments\":[{\"name\":\"image.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08HZPT73KK/image.png\"}]},{\"date\":\"1741911033.340059\",\"message\":\"Currently we are keeping up with the traffic but will continue to monitor.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741911085.794259\",\"message\":\"<https://moncloud-grafana.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/5diaa5J4k/log-analytics-consolidated-dashboard?orgId=1&amp;refresh=5m&amp;var-deployment=splunk-api-noncore&amp;var-substrate=aws&amp;var-falcon_instance=aws-esvc1-useast2&amp;var-functional_domain=monitoring&amp;var-nth_percentile=95&amp;var-idxrCluster=All&amp;from=1741889474880&amp;to=1741911074880&amp;viewPanel=574|https://moncloud-grafana.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/5diaa5J4k/log-analytics-consolida[…]74880&amp;to=1741911074880&amp;viewPanel=574>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741911127.514519\",\"message\":\"This is a metric we use to monitor our backlog right now only the low priority queue is high\",\"username\":\"Daniel Wong\",\"replies\":[]}]},{\"date\":\"1741898990.926389\",\"message\":\"<@W0123K36TPW> has joined the channel\",\"username\":\"Baskar Jayakumar\",\"replies\":[]},{\"date\":\"1741899441.951229\",\"message\":\"<@WHY2W0N73>, Trying to provide an update to leadership ,\\n\\n1. How are we doing on Lag ? \\n2. Status of Hbase remediation \\nthanks\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741899749.532839\",\"message\":\"1. Lag continues to increase primarily in low priority queue with 21k seconds oldest message, primary queue is showing signs of recovery now but still some lag at max of 6k seconds but reducing inflight starting to reduce from 50k to 45k and backlog visible reduced from 15k to normal.\\n2. HBase has finished rolling back their version in the most heavily effected clusters and are now manually deleting their log files.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741900309.523329\",\"message\":\"Still see somewhat high incoming notifications maybe a backlog in ajna though\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741900316.999899\",\"message\":\"Let me ping their oncall to check...\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741900861.232569\",\"message\":\"HBase still needs to reset rsyslog to avoid sending the rest of logs so still some time before this being totally stopped at source.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741900935.293829\",\"message\":\"Do we know when HBase will complete remediation ?\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741900997.227799\",\"message\":\"HBase isn't sure they are still running the delete across their fleet\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741901152.925229\",\"message\":\"Estimate of around 1 hour to delete across the fleet\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741903786.517849\",\"message\":\"Hbase have cleaned up the disks and reverted the code which was writting more logs.. But that didnt fully remediate the issue.. Existing processes which are running the buggy code still needs to be remediated. Hbase team is creating a change case for teminating the running processes. IA4 is where there is no buggy code running and there is a 50% reduction in logs from IA4 but other FIs still have the issue and team is working on it..\\ncc <@WHY2W0N73> <Harish Kanakaraju>\",\"username\":\"Niraj Desai\",\"replies\":[{\"date\":\"1741905726.719869\",\"message\":\"FYI <Dan O'Reilly>\",\"username\":\"Daniel Wong\",\"replies\":[]}]},{\"date\":\"1741907067.420129\",\"message\":\"Volume at source is being reduced and we expect new logs likely to be ingested in a timely manner but Splunk still has a large backlog of older logs that currently will take hours to get through.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741910058.277839\",\"message\":\"Update: HBase team has completed remediations and metrics from ajna look good.  This has led to Splunk Primary Queue being caught up and new data is being ingested per SLA, splunks low priority queue has a large backlog still.  Bridge has currently ended as splunk team discusses what steps to take if any and are also considering lowering the severity.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741910067.691599\",\"message\":\"FYI <Harish Kanakaraju> <@WATSMPCFJ>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741912134.301259\",\"message\":\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag | <https://meet.google.com/qim-vucq-dgg>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741912134.728419\",\"message\":\"<@WHY2W0N73> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741912148.239319\",\"mess'
escaped msg: ' as well.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741897969.256179\",\"message\":\"But we can use these metrics I think as the base.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898026.442529\",\"message\":\"yep yep. doing this on argus is too slow, if any one is good at huron, we should use huron\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741898034.373019\",\"message\":\"i'm working on the huron query now\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898447.014089\",\"message\":\"For the enqueued i think this iss reasonable but maybe a few hours behind due to use of the metrics hourly\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898448.492839\",\"message\":\"<https://bdmpresto-superset-server.sfproxy.uip.aws-esvc1-useast2.aws.sfdc.cl/superset/sqllab?savedQueryId=17252>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898490.835539\",\"message\":\"Building a chart on it now\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898500.650069\",\"message\":\"we neeed to apply `rate` on this metrics since it's COUNT\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741898515.747379\",\"message\":\"and doing that on sql is tricky, let me look up how to do it\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741898522.495459\",\"message\":\"there are easy ways\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898527.759919\",\"message\":\"the argus udfs\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898542.360699\",\"message\":\"but just looking at it i don't see a huge derivative right\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898558.666829\",\"message\":\"correct\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741898572.329639\",\"message\":\"\",\"username\":\"Daniel Wong\",\"replies\":[],\"attachments\":[{\"name\":\"Screenshot 2025-03-13 at 1.42.29 PM.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08H7A0JLTZ/screenshot_2025-03-13_at_1.42.29___pm.png\"}]},{\"date\":\"1741898616.490839\",\"message\":\"maybe i need another group by as they proably use the same cluster name let me try\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898807.669149\",\"message\":\"\",\"username\":\"Daniel Wong\",\"replies\":[],\"attachments\":[{\"name\":\"Screenshot 2025-03-13 at 1.46.32 PM.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08H7AJBQVD/screenshot_2025-03-13_at_1.46.32___pm.png\"}]},{\"date\":\"1741898812.221279\",\"message\":\"```-- Please do not SAVE or UPDATE this query, use a new tab or SAVE AS NEW if you want to edit this\\nSELECT\\n    _time, falcon_instance,k8s_cluster, sum(max_value) AS sum_max_enqueued\\n    \\nFROM metrics_hourly \\nWHERE metric = 'rsyslog.impstats.core.queue.enqueued'\\n  AND scope like 'system.aws%'\\n  AND _time &gt; current_timestamp - interval '24' hour\\n  AND k8s_cluster like 'hbase%'\\nGROUP BY  _time, falcon_instance,k8s_cluster```\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898887.913299\",\"message\":\"Let me look at submitted\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741899079.349239\",\"message\":\"\",\"username\":\"Daniel Wong\",\"replies\":[],\"attachments\":[{\"name\":\"Screenshot 2025-03-13 at 1.51.06 PM.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08JA7555G8/screenshot_2025-03-13_at_1.51.06___pm.png\"}]},{\"date\":\"1741899103.417469\",\"message\":\"Also looks pretty steady\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741899136.035769\",\"message\":\"yea this looks good\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741909491.984989\",\"message\":\"<@WAUF422SE>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741910805.475689\",\"message\":\"I see the high volume log coming through in Falcon now that we have started remediating 1P. Is it possible that those are connected? Has the 1P issue masked the Falcon issue?\\n\\n<https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/search/search?q=search%20index%3Ddistapps%20falcon_instance%3Daws-prod1-useast1%20functional_domain%3Dcore1%20sourcetype%3Dhbasehadooptaskattemptlog%20tenantdatawriter&display.page.search.mode=fast&dispatch.sample_ratio=100000&earliest=1741906980&latest=1741910626&display.page.search.tab=events&display.general.type=events&display.visualizations.charting.chart=line&sid=1741910694.209142_B07B4BA0-F02B-4D7E-9890-2524097BB5BC|https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/search/search?q=searc[…]4BA0-F02B-4D7E-9890-2524097BB5BC>\\n\\nOr are these volumes tolerable for Splunk and therefore less urgent to remediate? Looks like 30M logs per minute at 1:100,000 sampling ratio for prod1, as an example. So maybe that's acceptable. (Until we can rollback/remediate/fix... but not as severe impact possibly.)\",\"username\":\"David Manning\",\"replies\":[],\"attachments\":[{\"name\":\"image.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08HZPT73KK/image.png\"}]},{\"date\":\"1741911033.340059\",\"message\":\"Currently we are keeping up with the traffic but will continue to monitor.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741911085.794259\",\"message\":\"<https://moncloud-grafana.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/5diaa5J4k/log-analytics-consolidated-dashboard?orgId=1&amp;refresh=5m&amp;var-deployment=splunk-api-noncore&amp;var-substrate=aws&amp;var-falcon_instance=aws-esvc1-useast2&amp;var-functional_domain=monitoring&amp;var-nth_percentile=95&amp;var-idxrCluster=All&amp;from=1741889474880&amp;to=1741911074880&amp;viewPanel=574|https://moncloud-grafana.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/5diaa5J4k/log-analytics-consolida[…]74880&amp;to=1741911074880&amp;viewPanel=574>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741911127.514519\",\"message\":\"This is a metric we use to monitor our backlog right now only the low priority queue is high\",\"username\":\"Daniel Wong\",\"replies\":[]}]},{\"date\":\"1741898990.926389\",\"message\":\"<@W0123K36TPW> has joined the channel\",\"username\":\"Baskar Jayakumar\",\"replies\":[]},{\"date\":\"1741899441.951229\",\"message\":\"<@WHY2W0N73>, Trying to provide an update to leadership ,\\n\\n1. How are we doing on Lag ? \\n2. Status of Hbase remediation \\nthanks\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741899749.532839\",\"message\":\"1. Lag continues to increase primarily in low priority queue with 21k seconds oldest message, primary queue is showing signs of recovery now but still some lag at max of 6k seconds but reducing inflight starting to reduce from 50k to 45k and backlog visible reduced from 15k to normal.\\n2. HBase has finished rolling back their version in the most heavily effected clusters and are now manually deleting their log files.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741900309.523329\",\"message\":\"Still see somewhat high incoming notifications maybe a backlog in ajna though\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741900316.999899\",\"message\":\"Let me ping their oncall to check...\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741900861.232569\",\"message\":\"HBase still needs to reset rsyslog to avoid sending the rest of logs so still some time before this being totally stopped at source.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741900935.293829\",\"message\":\"Do we know when HBase will complete remediation ?\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741900997.227799\",\"message\":\"HBase isn't sure they are still running the delete across their fleet\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741901152.925229\",\"message\":\"Estimate of around 1 hour to delete across the fleet\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741903786.517849\",\"message\":\"Hbase have cleaned up the disks and reverted the code which was writting more logs.. But that didnt fully remediate the issue.. Existing processes which are running the buggy code still needs to be remediated. Hbase team is creating a change case for teminating the running processes. IA4 is where there is no buggy code running and there is a 50% reduction in logs from IA4 but other FIs still have the issue and team is working on it..\\ncc <@WHY2W0N73> <Harish Kanakaraju>\",\"username\":\"Niraj Desai\",\"replies\":[{\"date\":\"1741905726.719869\",\"message\":\"FYI <Dan O'Reilly>\",\"username\":\"Daniel Wong\",\"replies\":[]}]},{\"date\":\"1741907067.420129\",\"message\":\"Volume at source is being reduced and we expect new logs likely to be ingested in a timely manner but Splunk still has a large backlog of older logs that currently will take hours to get through.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741910058.277839\",\"message\":\"Update: HBase team has completed remediations and metrics from ajna look good.  This has led to Splunk Primary Queue being caught up and new data is being ingested per SLA, splunks low priority queue has a large backlog still.  Bridge has currently ended as splunk team discusses what steps to take if any and are also considering lowering the severity.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741910067.691599\",\"message\":\"FYI <Harish Kanakaraju> <@WATSMPCFJ>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741912134.301259\",\"message\":\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag | <https://meet.google.com/qim-vucq-dgg>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741912134.728419\",\"message\":\"<@WHY2W0N73> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741912148.239319\",\"mess'
inputname: drain rawmsg: '<190>1 2025-03-14T15:04:58.199147+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - -  as well.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741897969.256179\",\"message\":\"But we can use these metrics I think as the base.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898026.442529\",\"message\":\"yep yep. doing this on argus is too slow, if any one is good at huron, we should use huron\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741898034.373019\",\"message\":\"i'm working on the huron query now\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898447.014089\",\"message\":\"For the enqueued i think this iss reasonable but maybe a few hours behind due to use of the metrics hourly\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898448.492839\",\"message\":\"<https://bdmpresto-superset-server.sfproxy.uip.aws-esvc1-useast2.aws.sfdc.cl/superset/sqllab?savedQueryId=17252>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898490.835539\",\"message\":\"Building a chart on it now\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898500.650069\",\"message\":\"we neeed to apply `rate` on this metrics since it's COUNT\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741898515.747379\",\"message\":\"and doing that on sql is tricky, let me look up how to do it\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741898522.495459\",\"message\":\"there are easy ways\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898527.759919\",\"message\":\"the argus udfs\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898542.360699\",\"message\":\"but just looking at it i don't see a huge derivative right\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898558.666829\",\"message\":\"correct\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741898572.329639\",\"message\":\"\",\"username\":\"Daniel Wong\",\"replies\":[],\"attachments\":[{\"name\":\"Screenshot 2025-03-13 at 1.42.29 PM.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08H7A0JLTZ/screenshot_2025-03-13_at_1.42.29___pm.png\"}]},{\"date\":\"1741898616.490839\",\"message\":\"maybe i need another group by as they proably use the same cluster name let me try\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898807.669149\",\"message\":\"\",\"username\":\"Daniel Wong\",\"replies\":[],\"attachments\":[{\"name\":\"Screenshot 2025-03-13 at 1.46.32 PM.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08H7AJBQVD/screenshot_2025-03-13_at_1.46.32___pm.png\"}]},{\"date\":\"1741898812.221279\",\"message\":\"```-- Please do not SAVE or UPDATE this query, use a new tab or SAVE AS NEW if you want to edit this\\nSELECT\\n    _time, falcon_instance,k8s_cluster, sum(max_value) AS sum_max_enqueued\\n    \\nFROM metrics_hourly \\nWHERE metric = 'rsyslog.impstats.core.queue.enqueued'\\n  AND scope like 'system.aws%'\\n  AND _time &gt; current_timestamp - interval '24' hour\\n  AND k8s_cluster like 'hbase%'\\nGROUP BY  _time, falcon_instance,k8s_cluster```\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741898887.913299\",\"message\":\"Let me look at submitted\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741899079.349239\",\"message\":\"\",\"username\":\"Daniel Wong\",\"replies\":[],\"attachments\":[{\"name\":\"Screenshot 2025-03-13 at 1.51.06 PM.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08JA7555G8/screenshot_2025-03-13_at_1.51.06___pm.png\"}]},{\"date\":\"1741899103.417469\",\"message\":\"Also looks pretty steady\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741899136.035769\",\"message\":\"yea this looks good\",\"username\":\"Han Wang\",\"replies\":[]},{\"date\":\"1741909491.984989\",\"message\":\"<@WAUF422SE>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741910805.475689\",\"message\":\"I see the high volume log coming through in Falcon now that we have started remediating 1P. Is it possible that those are connected? Has the 1P issue masked the Falcon issue?\\n\\n<https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/search/search?q=search%20index%3Ddistapps%20falcon_instance%3Daws-prod1-useast1%20functional_domain%3Dcore1%20sourcetype%3Dhbasehadooptaskattemptlog%20tenantdatawriter&display.page.search.mode=fast&dispatch.sample_ratio=100000&earliest=1741906980&latest=1741910626&display.page.search.tab=events&display.general.type=events&display.visualizations.charting.chart=line&sid=1741910694.209142_B07B4BA0-F02B-4D7E-9890-2524097BB5BC|https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/search/search?q=searc[…]4BA0-F02B-4D7E-9890-2524097BB5BC>\\n\\nOr are these volumes tolerable for Splunk and therefore less urgent to remediate? Looks like 30M logs per minute at 1:100,000 sampling ratio for prod1, as an example. So maybe that's acceptable. (Until we can rollback/remediate/fix... but not as severe impact possibly.)\",\"username\":\"David Manning\",\"replies\":[],\"attachments\":[{\"name\":\"image.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08HZPT73KK/image.png\"}]},{\"date\":\"1741911033.340059\",\"message\":\"Currently we are keeping up with the traffic but will continue to monitor.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741911085.794259\",\"message\":\"<https://moncloud-grafana.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/5diaa5J4k/log-analytics-consolidated-dashboard?orgId=1&amp;refresh=5m&amp;var-deployment=splunk-api-noncore&amp;var-substrate=aws&amp;var-falcon_instance=aws-esvc1-useast2&amp;var-functional_domain=monitoring&amp;var-nth_percentile=95&amp;var-idxrCluster=All&amp;from=1741889474880&amp;to=1741911074880&amp;viewPanel=574|https://moncloud-grafana.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/5diaa5J4k/log-analytics-consolida[…]74880&amp;to=1741911074880&amp;viewPanel=574>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741911127.514519\",\"message\":\"This is a metric we use to monitor our backlog right now only the low priority queue is high\",\"username\":\"Daniel Wong\",\"replies\":[]}]},{\"date\":\"1741898990.926389\",\"message\":\"<@W0123K36TPW> has joined the channel\",\"username\":\"Baskar Jayakumar\",\"replies\":[]},{\"date\":\"1741899441.951229\",\"message\":\"<@WHY2W0N73>, Trying to provide an update to leadership ,\\n\\n1. How are we doing on Lag ? \\n2. Status of Hbase remediation \\nthanks\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741899749.532839\",\"message\":\"1. Lag continues to increase primarily in low priority queue with 21k seconds oldest message, primary queue is showing signs of recovery now but still some lag at max of 6k seconds but reducing inflight starting to reduce from 50k to 45k and backlog visible reduced from 15k to normal.\\n2. HBase has finished rolling back their version in the most heavily effected clusters and are now manually deleting their log files.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741900309.523329\",\"message\":\"Still see somewhat high incoming notifications maybe a backlog in ajna though\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741900316.999899\",\"message\":\"Let me ping their oncall to check...\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741900861.232569\",\"message\":\"HBase still needs to reset rsyslog to avoid sending the rest of logs so still some time before this being totally stopped at source.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741900935.293829\",\"message\":\"Do we know when HBase will complete remediation ?\",\"username\":\"Harish Kanakaraju\",\"replies\":[]},{\"date\":\"1741900997.227799\",\"message\":\"HBase isn't sure they are still running the delete across their fleet\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741901152.925229\",\"message\":\"Estimate of around 1 hour to delete across the fleet\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741903786.517849\",\"message\":\"Hbase have cleaned up the disks and reverted the code which was writting more logs.. But that didnt fully remediate the issue.. Existing processes which are running the buggy code still needs to be remediated. Hbase team is creating a change case for teminating the running processes. IA4 is where there is no buggy code running and there is a 50% reduction in logs from IA4 but other FIs still have the issue and team is working on it..\\ncc <@WHY2W0N73> <Harish Kanakaraju>\",\"username\":\"Niraj Desai\",\"replies\":[{\"date\":\"1741905726.719869\",\"message\":\"FYI <Dan O'Reilly>\",\"username\":\"Daniel Wong\",\"replies\":[]}]},{\"date\":\"1741907067.420129\",\"message\":\"Volume at source is being reduced and we expect new logs likely to be ingested in a timely manner but Splunk still has a large backlog of older logs that currently will take hours to get through.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741910058.277839\",\"message\":\"Update: HBase team has completed remediations and metrics from ajna look good.  This has led to Splunk Primary Queue being caught up and new data is being ingested per SLA, splunks low priority queue has a large backlog still.  Bridge has currently ended as splunk team discusses what steps to take if any and are also considering lowering the severity.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741910067.691599\",\"message\":\"FYI <Harish Kanakaraju> <@WATSMPCFJ>\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741912134.301259\",\"message\":\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag | <https://meet.google.com/qim-vucq-dgg>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741912134.728419\",\"message\":\"<@WHY2W0N73> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741912148.239319\",\"mess'
$!:{ "metadata": { "httpheaders": { "host": "icc-log-drain.herokuapp.com", "user-agent": "log-shuttle\/ (go1.21.9; linux; amd64; gc)", "transfer-encoding": "chunked", "accept-encoding": "gzip", "content-type": "application\/logplex-1", "logplex-msg-count": "4", "server": "Heroku", "via": "1.1 spaces-router (bc46c658aac4)", "x-forwarded-for": "35.94.252.80", "x-forwarded-port": "443", "x-forwarded-proto": "https", "x-request-id": "144b1799-fa61-4005-9c36-1ca553eafd49", "x-request-start": "1741964698481" }, "queryparams": { "cloud": "ACE", "team": "ICC", "service": "icc", "space": "icc-production-shield-oregon" } }, "data": { "event": " as well.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741897969.256179\\\",\\\"message\\\":\\\"But we can use these metrics I think as the base.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741898026.442529\\\",\\\"message\\\":\\\"yep yep. doing this on argus is too slow, if any one is good at huron, we should use huron\\\",\\\"username\\\":\\\"Han Wang\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741898034.373019\\\",\\\"message\\\":\\\"i'm working on the huron query now\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741898447.014089\\\",\\\"message\\\":\\\"For the enqueued i think this iss reasonable but maybe a few hours behind due to use of the metrics hourly\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741898448.492839\\\",\\\"message\\\":\\\"<https:\/\/bdmpresto-superset-server.sfproxy.uip.aws-esvc1-useast2.aws.sfdc.cl\/superset\/sqllab?savedQueryId=17252>\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741898490.835539\\\",\\\"message\\\":\\\"Building a chart on it now\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741898500.650069\\\",\\\"message\\\":\\\"we neeed to apply `rate` on this metrics since it's COUNT\\\",\\\"username\\\":\\\"Han Wang\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741898515.747379\\\",\\\"message\\\":\\\"and doing that on sql is tricky, let me look up how to do it\\\",\\\"username\\\":\\\"Han Wang\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741898522.495459\\\",\\\"message\\\":\\\"there are easy ways\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741898527.759919\\\",\\\"message\\\":\\\"the argus udfs\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741898542.360699\\\",\\\"message\\\":\\\"but just looking at it i don't see a huge derivative right\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741898558.666829\\\",\\\"message\\\":\\\"correct\\\",\\\"username\\\":\\\"Han Wang\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741898572.329639\\\",\\\"message\\\":\\\"\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[],\\\"attachments\\\":[{\\\"name\\\":\\\"Screenshot 2025-03-13 at 1.42.29 PM.png\\\",\\\"url\\\":\\\"https:\/\/files.slack.com\/files-pri\/T7T5PNK3P-F08H7A0JLTZ\/screenshot_2025-03-13_at_1.42.29___pm.png\\\"}]},{\\\"date\\\":\\\"1741898616.490839\\\",\\\"message\\\":\\\"maybe i need another group by as they proably use the same cluster name let me try\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741898807.669149\\\",\\\"message\\\":\\\"\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[],\\\"attachments\\\":[{\\\"name\\\":\\\"Screenshot 2025-03-13 at 1.46.32 PM.png\\\",\\\"url\\\":\\\"https:\/\/files.slack.com\/files-pri\/T7T5PNK3P-F08H7AJBQVD\/screenshot_2025-03-13_at_1.46.32___pm.png\\\"}]},{\\\"date\\\":\\\"1741898812.221279\\\",\\\"message\\\":\\\"```-- Please do not SAVE or UPDATE this query, use a new tab or SAVE AS NEW if you want to edit this\\\\nSELECT\\\\n    _time, falcon_instance,k8s_cluster, sum(max_value) AS sum_max_enqueued\\\\n    \\\\nFROM metrics_hourly \\\\nWHERE metric = 'rsyslog.impstats.core.queue.enqueued'\\\\n  AND scope like 'system.aws%'\\\\n  AND _time &gt; current_timestamp - interval '24' hour\\\\n  AND k8s_cluster like 'hbase%'\\\\nGROUP BY  _time, falcon_instance,k8s_cluster```\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741898887.913299\\\",\\\"message\\\":\\\"Let me look at submitted\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741899079.349239\\\",\\\"message\\\":\\\"\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[],\\\"attachments\\\":[{\\\"name\\\":\\\"Screenshot 2025-03-13 at 1.51.06 PM.png\\\",\\\"url\\\":\\\"https:\/\/files.slack.com\/files-pri\/T7T5PNK3P-F08JA7555G8\/screenshot_2025-03-13_at_1.51.06___pm.png\\\"}]},{\\\"date\\\":\\\"1741899103.417469\\\",\\\"message\\\":\\\"Also looks pretty steady\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741899136.035769\\\",\\\"message\\\":\\\"yea this looks good\\\",\\\"username\\\":\\\"Han Wang\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741909491.984989\\\",\\\"message\\\":\\\"<@WAUF422SE>\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741910805.475689\\\",\\\"message\\\":\\\"I see the high volume log coming through in Falcon now that we have started remediating 1P. Is it possible that those are connected? Has the 1P issue masked the Falcon issue?\\\\n\\\\n<https:\/\/splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-US\/app\/search\/search?q=search%20index%3Ddistapps%20falcon_instance%3Daws-prod1-useast1%20functional_domain%3Dcore1%20sourcetype%3Dhbasehadooptaskattemptlog%20tenantdatawriter&display.page.search.mode=fast&dispatch.sample_ratio=100000&earliest=1741906980&latest=1741910626&display.page.search.tab=events&display.general.type=events&display.visualizations.charting.chart=line&sid=1741910694.209142_B07B4BA0-F02B-4D7E-9890-2524097BB5BC|https:\/\/splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-US\/app\/search\/search?q=searc[…]4BA0-F02B-4D7E-9890-2524097BB5BC>\\\\n\\\\nOr are these volumes tolerable for Splunk and therefore less urgent to remediate? Looks like 30M logs per minute at 1:100,000 sampling ratio for prod1, as an example. So maybe that's acceptable. (Until we can rollback\/remediate\/fix... but not as severe impact possibly.)\\\",\\\"username\\\":\\\"David Manning\\\",\\\"replies\\\":[],\\\"attachments\\\":[{\\\"name\\\":\\\"image.png\\\",\\\"url\\\":\\\"https:\/\/files.slack.com\/files-pri\/T7T5PNK3P-F08HZPT73KK\/image.png\\\"}]},{\\\"date\\\":\\\"1741911033.340059\\\",\\\"message\\\":\\\"Currently we are keeping up with the traffic but will continue to monitor.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741911085.794259\\\",\\\"message\\\":\\\"<https:\/\/moncloud-grafana.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/5diaa5J4k\/log-analytics-consolidated-dashboard?orgId=1&amp;refresh=5m&amp;var-deployment=splunk-api-noncore&amp;var-substrate=aws&amp;var-falcon_instance=aws-esvc1-useast2&amp;var-functional_domain=monitoring&amp;var-nth_percentile=95&amp;var-idxrCluster=All&amp;from=1741889474880&amp;to=1741911074880&amp;viewPanel=574|https:\/\/moncloud-grafana.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/5diaa5J4k\/log-analytics-consolida[…]74880&amp;to=1741911074880&amp;viewPanel=574>\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741911127.514519\\\",\\\"message\\\":\\\"This is a metric we use to monitor our backlog right now only the low priority queue is high\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]}]},{\\\"date\\\":\\\"1741898990.926389\\\",\\\"message\\\":\\\"<@W0123K36TPW> has joined the channel\\\",\\\"username\\\":\\\"Baskar Jayakumar\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741899441.951229\\\",\\\"message\\\":\\\"<@WHY2W0N73>, Trying to provide an update to leadership ,\\\\n\\\\n1. How are we doing on Lag ? \\\\n2. Status of Hbase remediation \\\\nthanks\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741899749.532839\\\",\\\"message\\\":\\\"1. Lag continues to increase primarily in low priority queue with 21k seconds oldest message, primary queue is showing signs of recovery now but still some lag at max of 6k seconds but reducing inflight starting to reduce from 50k to 45k and backlog visible reduced from 15k to normal.\\\\n2. HBase has finished rolling back their version in the most heavily effected clusters and are now manually deleting their log files.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741900309.523329\\\",\\\"message\\\":\\\"Still see somewhat high incoming notifications maybe a backlog in ajna though\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741900316.999899\\\",\\\"message\\\":\\\"Let me ping their oncall to check...\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741900861.232569\\\",\\\"message\\\":\\\"HBase still needs to reset rsyslog to avoid sending the rest of logs so still some time before this being totally stopped at source.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741900935.293829\\\",\\\"message\\\":\\\"Do we know when HBase will complete remediation ?\\\",\\\"username\\\":\\\"Harish Kanakaraju\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741900997.227799\\\",\\\"message\\\":\\\"HBase isn't sure they are still running the delete across their fleet\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741901152.925229\\\",\\\"message\\\":\\\"Estimate of around 1 hour to delete across the fleet\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741903786.517849\\\",\\\"message\\\":\\\"Hbase have cleaned up the disks and reverted the code which was writting more logs.. But that didnt fully remediate the issue.. Existing processes which are running the buggy code still needs to be remediated. Hbase team is creating a change case for teminating the running processes. IA4 is where there is no buggy code running and there is a 50% reduction in logs from IA4 but other FIs still have the issue and team is working on it..\\\\ncc <@WHY2W0N73> <Harish Kanakaraju>\\\",\\\"username\\\":\\\"Niraj Desai\\\",\\\"replies\\\":[{\\\"date\\\":\\\"1741905726.719869\\\",\\\"message\\\":\\\"FYI <Dan O'Reilly>\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]}]},{\\\"date\\\":\\\"1741907067.420129\\\",\\\"message\\\":\\\"Volume at source is being reduced and we expect new logs likely to be ingested in a timely manner but Splunk still has a large backlog of older logs that currently will take hours to get through.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741910058.277839\\\",\\\"message\\\":\\\"Update: HBase team has completed remediations and metrics from ajna look good.  This has led to Splunk Primary Queue being caught up and new data is being ingested per SLA, splunks low priority queue has a large backlog still.  Bridge has currently ended as splunk team discusses what steps to take if any and are also considering lowering the severity.\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741910067.691599\\\",\\\"message\\\":\\\"FYI <Harish Kanakaraju> <@WATSMPCFJ>\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741912134.301259\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev4: Sev4 | Some topics in noncore splunk are experiencing lag | <https:\/\/meet.google.com\/qim-vucq-dgg>\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741912134.728419\\\",\\\"message\\\":\\\"<@WHY2W0N73> just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741912148.239319\\\",\\\"mess", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T15:04:58.199147+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } } }
$.:{ "app_id": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "source": "app", "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "team": "ICC", "service": "icc", "sourcetype": "-", "environment": "-", "cloud": "ACE", "business_unit": "Heroku", "type": "log", "inc": 0, "format": "text", "dnr": "false", "dynadir": "debug" }
$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:04:58', STRUCTURED-DATA: '-',
msg: 'age\":\"Lowered the severity per above mitigations will continue to monitor.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741923992.231899\",\"message\":\"Queues are drained completely..\\n\\nClosing this incident..\",\"username\":\"Aniket Kumar\",\"replies\":[],\"attachments\":[{\"name\":\"image.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08HRBU4JEP/image.png\"}]},{\"date\":\"1741924074.191369\",\"message\":\"So , it means any excessive logs coming from falcon and 1P from bigdata systems are drained completely ?\",\"username\":\"Amit Kabra\",\"replies\":[]},{\"date\":\"1741924365.916349\",\"message\":\"<@WH2U03W4R> - Hbase volume has reduced from the source itself(check screenshot), as you folk disabled excessive logging from `hbaseHadoopTaskAttemptLogFile` sourcetype.\\nSo our splunk/madeira queue were catching up with the introduced backlogs and now it totally drained it.\",\"username\":\"Aniket Kumar\",\"replies\":[{\"date\":\"1741924548.584509\",\"message\":\"Yes, I meant, its reduced from both 1P and falcon right and not just the 1P ?  I think its both but was just confirming.\",\"username\":\"Amit Kabra\",\"replies\":[]},{\"date\":\"1741924836.712329\",\"message\":\"Yes, all the bigdata topic volume seem very normal now..\",\"username\":\"Aniket Kumar\",\"replies\":[]},{\"date\":\"1741948948.584289\",\"message\":\"Hi <@WH2U03W4R>\\nCould you please provide your \\\"GUS product tag\\\"? I need it to close the incident, as it's a required field for PRB assignment.\\n\\nAdditionally, once you complete the retro/PRB, please share the details with us to help prevent similar issues in the future.\",\"username\":\"Aniket Kumar\",\"replies\":[]},{\"date\":\"1741959926.647279\",\"message\":\"<https://gus.lightning.force.com/a1aB0000000Jy6vIAC|Data Management - Backup>\",\"username\":\"Amit Kabra\",\"replies\":[]}],\"attachments\":[{\"name\":\"image.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08H8M17XLP/image.png\"}]},{\"date\":\"1741946970.299489\",\"message\":\"<@W015TA45Y79> resolved the incident. Would you also like to send a TCE?\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741947011.307379\",\"message\":\"_Before proceeding with the incident closure, please take a minute to review the resolving details. Update the details if they do not appear to be correct:_\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741964694.561859\",\"message\":\"ICC is in the final stages of handling the incident - just a little more patience, and we’ll be good to go! :smile::+1:\\nIn the meantime, here are the closing details:\",\"username\":\"Incident Command Center\",\"replies\":[]}]"}'
escaped msg: 'age\":\"Lowered the severity per above mitigations will continue to monitor.\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741923992.231899\",\"message\":\"Queues are drained completely..\\n\\nClosing this incident..\",\"username\":\"Aniket Kumar\",\"replies\":[],\"attachments\":[{\"name\":\"image.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08HRBU4JEP/image.png\"}]},{\"date\":\"1741924074.191369\",\"message\":\"So , it means any excessive logs coming from falcon and 1P from bigdata systems are drained completely ?\",\"username\":\"Amit Kabra\",\"replies\":[]},{\"date\":\"1741924365.916349\",\"message\":\"<@WH2U03W4R> - Hbase volume has reduced from the source itself(check screenshot), as you folk disabled excessive logging from `hbaseHadoopTaskAttemptLogFile` sourcetype.\\nSo our splunk/madeira queue were catching up with the introduced backlogs and now it totally drained it.\",\"username\":\"Aniket Kumar\",\"replies\":[{\"date\":\"1741924548.584509\",\"message\":\"Yes, I meant, its reduced from both 1P and falcon right and not just the 1P ?  I think its both but was just confirming.\",\"username\":\"Amit Kabra\",\"replies\":[]},{\"date\":\"1741924836.712329\",\"message\":\"Yes, all the bigdata topic volume seem very normal now..\",\"username\":\"Aniket Kumar\",\"replies\":[]},{\"date\":\"1741948948.584289\",\"message\":\"Hi <@WH2U03W4R>\\nCould you please provide your \\\"GUS product tag\\\"? I need it to close the incident, as it's a required field for PRB assignment.\\n\\nAdditionally, once you complete the retro/PRB, please share the details with us to help prevent similar issues in the future.\",\"username\":\"Aniket Kumar\",\"replies\":[]},{\"date\":\"1741959926.647279\",\"message\":\"<https://gus.lightning.force.com/a1aB0000000Jy6vIAC|Data Management - Backup>\",\"username\":\"Amit Kabra\",\"replies\":[]}],\"attachments\":[{\"name\":\"image.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08H8M17XLP/image.png\"}]},{\"date\":\"1741946970.299489\",\"message\":\"<@W015TA45Y79> resolved the incident. Would you also like to send a TCE?\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741947011.307379\",\"message\":\"_Before proceeding with the incident closure, please take a minute to review the resolving details. Update the details if they do not appear to be correct:_\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741964694.561859\",\"message\":\"ICC is in the final stages of handling the incident - just a little more patience, and we’ll be good to go! :smile::+1:\\nIn the meantime, here are the closing details:\",\"username\":\"Incident Command Center\",\"replies\":[]}]"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741964699917,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-reporting'"}'
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Debug line with all properties:
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TIMESTAMP: 'Mar 14 15:04:59', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:04:59', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741964704809,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-prb-number-updated is not consumed by icc-reporting."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741964731717,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841772032,\"uptime\":1784460.19,\"totalMem\":4018159616,\"loadavg\":[0.1,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22018470,\"nice\":14030,\"sys\":2900090,\"idle\":1755186260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22037080,\"nice\":13850,\"sys\":2908290,\"idle\":1754887170,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19390,\"num\":159,\"sum\":59959}}}"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741965301279,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741965872093,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:37:48', STRUCTURED-DATA: '-',
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degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WGF75NAQP\\\",\\\"sentBy\\\":\\\"Maeve Coleman\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connectio" }, "dnr": "false", "dynadir": "debug" }
$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:37:48', STRUCTURED-DATA: '-',
msg: 'n issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"78h9s-uw0kp-0de8l7-vkb5g8-1741966664500\",\"client\":\"icc-ui\"}"}'
escaped msg: 'n issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"78h9s-uw0kp-0de8l7-vkb5g8-1741966664500\",\"client\":\"icc-ui\"}"}'
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"id\\\":\\\"f908b795-ffc0-44d9-b660-092faaee472a\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications 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Falcon\\\"],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T14:58:56.178Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. 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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:37:48', STRUCTURED-DATA: '-',
msg: 's between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WGF75NAQP\\\",\\\"sentBy\\\":\\\"Maeve Coleman\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:00.000Z\\\",\\\"duration\\\":\\\"13 minutes\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73024826\\\\nSeverity - Sev1\\\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\\\nSlack Channel - icc-73024826\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"78h9s-uw0kp-0de8l7-vkb5g8-1741966664500\\\",\\\"client\\\":\\\"icc-ui\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T15:37:47.938Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"s'
escaped msg: 's between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WGF75NAQP\\\",\\\"sentBy\\\":\\\"Maeve Coleman\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:00.000Z\\\",\\\"duration\\\":\\\"13 minutes\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73024826\\\\nSeverity - Sev1\\\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\\\nSlack Channel - icc-73024826\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"78h9s-uw0kp-0de8l7-vkb5g8-1741966664500\\\",\\\"client\\\":\\\"icc-ui\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T15:37:47.938Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"s'
inputname: drain rawmsg: '<190>1 2025-03-14T15:37:48.331805+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - s between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WGF75NAQP\\\",\\\"sentBy\\\":\\\"Maeve Coleman\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. 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If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. 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$!:{ "metadata": { "httpheaders": { "host": "icc-log-drain.herokuapp.com", "user-agent": "log-shuttle\/ (go1.21.9; linux; amd64; gc)", "transfer-encoding": "chunked", "accept-encoding": "gzip", "content-type": "application\/logplex-1", "logplex-msg-count": "19", "server": "Heroku", "via": "1.1 spaces-router (bc46c658aac4)", "x-forwarded-for": "35.94.252.80", "x-forwarded-port": "443", "x-forwarded-proto": "https", "x-request-id": "80be8142-9827-4e9f-a8b6-1d3ecf82c5c3", "x-request-start": "1741966668761" }, "queryparams": { "cloud": "ACE", "team": "ICC", "service": "icc", "space": "icc-production-shield-oregon" } }, "data": { "event": "s between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\\\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\\\\",\\\\\\\"actions\\\\\\\":\\\\\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\\\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. 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\\\\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T14:47:24.212Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"id\\\":\\\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"a11e9f32-2f89-40ab-984d-a2666e9f2396\\\",\\\"email\\\":\\\"roflaherty@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Rory O'Flaherty\\\",\\\"firstName\\\":\\\"Rory\\\",\\\"lastName\\\":\\\"O'Flaherty\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000012QkyIAE\\\",\\\"slackUserId\\\":\\\"WBY5HAV5K\\\",\\\"createdBy\\\":\\\"icc@ui.app\\\",\\\"modifiedBy\\\":\\\"icc@ui.app\\\",\\\"createdAt\\\":\\\"2022-09-20T09:04:10.986Z\\\",\\\"modifiedAt\\\":\\\"2024-10-09T12:35:27.913Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T14:47:24.212Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T14:47:24.212Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"id\\\":\\\"f908b795-ffc0-44d9-b660-092faaee472a\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"s", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T15:37:48.331805+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } } }
$.:{ "app_id": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "source": "app", "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "team": "ICC", "service": "icc", "sourcetype": "-", "environment": "-", "cloud": "ACE", "business_unit": "Heroku", "type": "log", "inc": 0, "format": "text", "dnr": "false", "dynadir": "debug" }
$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:37:48', STRUCTURED-DATA: '-',
msg: 'crumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. 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If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"78h9s-uw0kp-0de8l7-vkb5g8-1741966664500\",\"client\":\"icc-ui\"},\"encoder\":\"json\",\"eventType\":\"icc-internal-comms-request\",\"payload\":{\"createdAt\":\"2025-03-14T15:37:47.938Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK'
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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. 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inputname: drain rawmsg: '<190>1 2025-03-14T15:37:48.331805+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - crumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. 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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 15:37:48', STRUCTURED-DATA: '-',
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If you require or ha'
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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. 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If you require or ha'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741967012461,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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msg: '{"level":30,"time":1741968650632,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
escaped msg: '{"level":30,"time":1741968650632,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 16:10:50', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741968650632,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
escaped msg: '{"level":20,"time":1741968650632,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
inputname: drain rawmsg: '<190>1 2025-03-14T16:10:50.633019+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741968650632,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 16:10:50', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741968650632,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-reminder-acknowledged"}'
escaped msg: '{"level":20,"time":1741968650632,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-reminder-acknowledged"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 16:10:50', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741968650632,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-reminder-acknowledged is not consumed by icc-reporting."}'
escaped msg: '{"level":30,"time":1741968650632,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-reminder-acknowledged is not consumed by icc-reporting."}'
inputname: drain rawmsg: '<190>1 2025-03-14T16:10:50.633023+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741968650632,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-reminder-acknowledged is not consumed by icc-reporting."}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 16:10:50', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741968650632,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-reminder-acknowledged correctly routed"}'
escaped msg: '{"level":30,"time":1741968650632,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-reminder-acknowledged correctly routed"}'
inputname: drain rawmsg: '<190>1 2025-03-14T16:10:50.633023+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741968650632,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-reminder-acknowledged correctly routed"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 16:12:32', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741968752989,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843254784,\"uptime\":1788481.46,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22052520,\"nice\":14030,\"sys\":2904720,\"idle\":1759159460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22070400,\"nice\":13850,\"sys\":2912970,\"idle\":1758860470,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30029,\"num\":3,\"sum\":60018}}}"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741968993061,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 16:48:33', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741970913753,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 16:52:47', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 16:52:47', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741971167991,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 16:52:47', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741971167994,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741972174233,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:11:39', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741972299786,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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TIMESTAMP: 'Mar 14 17:11:39', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741972299787,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:11:39', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741973494613,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741974034813,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:49:35', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:55:36', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741974578435,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-gus-response correctly routed"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:55:36', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741974936322,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
escaped msg: '{"level":20,"time":1741974936322,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
inputname: drain rawmsg: '<190>1 2025-03-14T17:55:36.322779+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741974936322,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:55:36', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741974936323,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'"}'
escaped msg: '{"level":30,"time":1741974936323,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:55:36', STRUCTURED-DATA: '-',
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Debug line with all properties:
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TIMESTAMP: 'Mar 14 17:55:36', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741974936341,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:55:36', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741974936342,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:55:36', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741974936342,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.332Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"eventObj\":[],\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"}"}'
escaped msg: '{"level":20,"time":1741974936342,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.332Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. 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If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"eventObj\":[],\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"}"}'
inputname: drain rawmsg: '<190>1 2025-03-14T17:55:36.342382+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741974936342,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.332Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. 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$!:{ "metadata": { "httpheaders": { "host": "icc-log-drain.herokuapp.com", "user-agent": "log-shuttle\/ (go1.21.9; linux; amd64; gc)", "transfer-encoding": "chunked", "accept-encoding": "gzip", "content-type": "application\/logplex-1", "logplex-msg-count": "42", "server": "Heroku", "via": "1.1 spaces-router (bc46c658aac4)", "x-forwarded-for": "35.94.252.80", "x-forwarded-port": "443", "x-forwarded-proto": "https", "x-request-id": "7b6062f3-c7d5-4d0b-8894-c68e454855a2", "x-request-start": "1741974936740" }, "queryparams": { "cloud": "ACE", "team": "ICC", "service": "icc", "space": "icc-production-shield-oregon" } }, "data": { "event": { "level": 20, "time": 1741974936342, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.332Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. 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If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"eventObj\":[],\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"}" }, "dnr": "false", "dynadir": "debug" }
$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:55:36', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741974936566,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-incident-resolved"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741974936566,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-resolved is now being processed."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741974936566,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa - value: [object Promise]"}'
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:55:36', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741974936567,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId VXZAAAMk6lr and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,114,101,115,111,108,118,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,55,58,53,53,58,51,54,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T17:55:36.365Z\\\",\\\"user\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\\n - APAC rollbacks completed at 16:53 UTC\\\\n - EMEA rollbacks completed at 16:58 UTC\\\\n - AMER rollbacks completed at 17:24 UTC\\\\n - JPN rollbacks completed at 17:47 UTC\\\\n\\\\nCustomer Impact\\\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\\\n\\\\nWe have no reported cases from external customers.\\\",\\\"detectedTime\\\":\\\"2025-03-14T14:35:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Resolved\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T17:47:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\\\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"Change\\\",\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73024826\\\",\\\"caseRecordId\\\":\\\"500EE00001TtHdKYAV\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T17:49:38.155Z\\\"},\\\"changes\\\":{\\\"status\\\":[\\\"InProgress\\\",\\\"Resolved\\\"],\\\"origin\\\":[\\\"Customer - Internal\\\",\\\"Alert\\\"],\\\"originReference\\\":[\\\"\\\",\\\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\\\"]},\\\"requestId\\\":\\\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\\\",\\\"client\\\":\\\"icc-ui\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T17:55:36.365Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"Customer - Internal\",\"Alert\"],\"originReference\":[\"\",\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\"]},\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"},\"encoder\":\"json\",\"eventType\":\"icc-incident-resolved\",\"payload\":{\"createdAt\":\"2025-03-14T17:55:36.365Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team'
escaped msg: '{"level":20,"time":1741974936567,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId VXZAAAMk6lr and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,114,101,115,111,108,118,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,55,58,53,53,58,51,54,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T17:55:36.365Z\\\",\\\"user\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\\n - APAC rollbacks completed at 16:53 UTC\\\\n - EMEA rollbacks completed at 16:58 UTC\\\\n - AMER rollbacks completed at 17:24 UTC\\\\n - JPN rollbacks completed at 17:47 UTC\\\\n\\\\nCustomer Impact\\\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\\\n\\\\nWe have no reported cases from external customers.\\\",\\\"detectedTime\\\":\\\"2025-03-14T14:35:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Resolved\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T17:47:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\\\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"Change\\\",\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73024826\\\",\\\"caseRecordId\\\":\\\"500EE00001TtHdKYAV\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T17:49:38.155Z\\\"},\\\"changes\\\":{\\\"status\\\":[\\\"InProgress\\\",\\\"Resolved\\\"],\\\"origin\\\":[\\\"Customer - Internal\\\",\\\"Alert\\\"],\\\"originReference\\\":[\\\"\\\",\\\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\\\"]},\\\"requestId\\\":\\\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\\\",\\\"client\\\":\\\"icc-ui\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T17:55:36.365Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"Customer - Internal\",\"Alert\"],\"originReference\":[\"\",\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\"]},\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"},\"encoder\":\"json\",\"eventType\":\"icc-incident-resolved\",\"payload\":{\"createdAt\":\"2025-03-14T17:55:36.365Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. 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If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team'
inputname: drain rawmsg: '<190>1 2025-03-14T17:55:36.567548+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741974936567,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId VXZAAAMk6lr and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,114,101,115,111,108,118,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,55,58,53,53,58,51,54,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T17:55:36.365Z\\\",\\\"user\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. 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Debug line with all properties:
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TIMESTAMP: 'Mar 14 17:55:36', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:55:36', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:55:36', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741974936567,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentResolved for id c3491190-f157-4c72-8db8-2885f47aaefa and docId VXZAAAMk6lr"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:55:36', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741974936567,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: c3491190-f157-4c72-8db8-2885f47aaefa-incident-info"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741974941735,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-gus-response correctly routed"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:56:01', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741974961235,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
escaped msg: '{"level":20,"time":1741974961235,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:56:01', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741974961235,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:56:01', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741975027295,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741975027296,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:07', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741975027377,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"ExportService.createDocument for id d9675aca-94e2-4634-b037-3245f2882d3f"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:07', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:07', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:07', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:07', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741975027479,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event d9675aca-94e2-4634-b037-3245f2882d3f - icc-bridge-to-generate correctly routed"}'
inputname: drain rawmsg: '<190>1 2025-03-14T17:57:07.488529+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741975027479,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event d9675aca-94e2-4634-b037-3245f2882d3f - icc-bridge-to-generate correctly routed"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:07', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741975027488,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}'
escaped msg: '{"level":20,"time":1741975027488,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}'
inputname: drain rawmsg: '<190>1 2025-03-14T17:57:07.488530+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741975027488,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:07', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741975027488,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-reporting'"}'
escaped msg: '{"level":30,"time":1741975027488,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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TIMESTAMP: 'Mar 14 17:57:07', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:08', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:08', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741975028331,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event d9675aca-94e2-4634-b037-3245f2882d3f - icc-bridge-generated correctly routed"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:08', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741975028428,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}'
escaped msg: '{"level":20,"time":1741975028428,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:08', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741975028428,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-reporting'"}'
escaped msg: '{"level":30,"time":1741975028428,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:08', STRUCTURED-DATA: '-',
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Debug line with all properties:
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TIMESTAMP: 'Mar 14 17:57:08', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:08', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:08', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:08', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:08', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741975028428,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event d9675aca-94e2-4634-b037-3245f2882d3f - icc-page-request correctly routed"}'
inputname: drain rawmsg: '<190>1 2025-03-14T17:57:08.428952+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741975028428,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event d9675aca-94e2-4634-b037-3245f2882d3f - icc-page-request correctly routed"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:08', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741975028428,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}'
escaped msg: '{"level":20,"time":1741975028428,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:08', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741975028429,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:08', STRUCTURED-DATA: '-',
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Debug line with all properties:
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TIMESTAMP: 'Mar 14 17:57:08', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:10', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:12', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741975032061,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}'
escaped msg: '{"level":30,"time":1741975032061,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:12', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741975032063,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId d9675aca-94e2-4634-b037-3245f2882d3f, docId NBdAAAoCCFo, caseNumber null"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:12', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741975032509,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:21', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741975041303,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: d9675aca-94e2-4634-b037-3245f2882d3f-gus-casenumber - value: [object Promise]"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741975041303,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event d9675aca-94e2-4634-b037-3245f2882d3f - icc-gus-response correctly routed"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:22', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741975042801,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}'
escaped msg: '{"level":20,"time":1741975042801,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}'
inputname: drain rawmsg: '<190>1 2025-03-14T17:57:22.801775+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741975042801,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}'
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:22', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741975042803,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id d9675aca-94e2-4634-b037-3245f2882d3f and docId NBdAAAoCCFo"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741975042803,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: d9675aca-94e2-4634-b037-3245f2882d3f-gus-casenumber - value: [object Promise]"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:22', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741975042804,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId d9675aca-94e2-4634-b037-3245f2882d3f, docId NBdAAAoCCFo, caseNumber 73029614"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:34', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741975054607,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'"}'
escaped msg: '{"level":30,"time":1741975054607,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:34', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741975054607,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:34.598Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. 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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:38', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:57:38', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:58:37', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741975117197,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type bullmq-job-completed is not consumed by icc-reporting."}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:58:37', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741975117197,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - bullmq-job-completed correctly routed"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:58:37', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741975117197,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
escaped msg: '{"level":20,"time":1741975117197,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:58:37', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741975117197,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-reporting'"}'
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:58:37', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:58:37', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741975117197,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 17:58:37', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741975117197,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741975117197,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:00:37', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:00:37', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741975237301,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
escaped msg: '{"level":20,"time":1741975237301,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:00:37', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741975237301,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-reminder-triggered"}'
inputname: drain rawmsg: '<190>1 2025-03-14T18:00:37.301330+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741975237301,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-reminder-triggered"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:01:29', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741975289575,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-reporting'"}'
escaped msg: '{"level":30,"time":1741975289575,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-reporting'"}'
inputname: drain rawmsg: '<190>1 2025-03-14T18:01:29.575808+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741975289575,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:01:29', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741975289575,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:01:29.566Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:22.445Z\"},\"eventObj\":{\"id\":\"eb73be9a-f75b-4f70-b59e-2887f0d1754f\",\"serviceId\":\"PE4JSXF\",\"serviceName\":\"GUS: STRIDE Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\",\"responderName\":\"Sparsh Prasad\",\"responderId\":\"PFWCZP4\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PFWCZP4\",\"incidentNumber\":\"14012137\",\"incidentTitle\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDetails\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q12KEUK5ZJI1LD\",\"success\":true,\"pageTimestamp\":\"2025-03-14T18:01:29.472Z\",\"pdData\":{\"incident\":{\"incident_number\":14012137,\"title\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"created_at\":\"2025-03-14T18:01:29Z\",\"updated_at\":\"2025-03-14T18:01:29Z\",\"status\":\"triggered\",\"incident_key\":\"e819bbc3f3884816936aa558994be707\",\"service\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"},\"assignments\":[{\"at\":\"2025-03-14T18:01:29Z\",\"assignee\":{\"id\":\"PFWCZP4\",\"type\":\"user_reference\",\"summary\":\"Sparsh Prasad\",\"self\":\"https://api.pagerduty.com/users/PFWCZP4\",\"html_url\":\"https://salesforce.pagerduty.com/users/PFWCZP4\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T18:01:29Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"RN953CA1R1A0EP8CTPORHS2JTU\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/RN953CA1R1A0EP8CTPORHS2JTU\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q12KEUK5ZJI1LD/log_entries/RN953CA1R1A0EP8CTPORHS2JTU\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P1TWAQ6\",\"type\":\"escalation_policy_reference\",\"summary\":\"GUS: STRIDE Incident EP\",\"self\":\"https://api.pagerduty.com/escalation_policies/P1TWAQ6\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/P1TWAQ6\"},\"teams\":[{\"id\":\"PFR7CX0\",\"type\":\"team_reference\",\"summary\":\"GUS: STRIDE\",\"self\":\"https://api.pagerduty.com/teams/PFR7CX0\",\"html_url\":\"https://salesforce.pagerduty.com/teams/PFR7CX0\"}],\"impacted_services\":[{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T18:11:29Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q12KEUK5ZJI1LD\",\"type\":\"incident\",\"summary\":\"[#14012137] Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"self\":\"https://api.pagerduty.com/incidents/Q12KEUK5ZJI1LD\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q12KEUK5ZJI1LD\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \"}}},\"responderEmail\":\"sparsh.prasad@salesforce.com\"}}"}'
escaped msg: '{"level":20,"time":1741975289575,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:01:29.566Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. 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\\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q12KEUK5ZJI1LD\",\"success\":true,\"pageTimestamp\":\"2025-03-14T18:01:29.472Z\",\"pdData\":{\"incident\":{\"incident_number\":14012137,\"title\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"created_at\":\"2025-03-14T18:01:29Z\",\"updated_at\":\"2025-03-14T18:01:29Z\",\"status\":\"triggered\",\"incident_key\":\"e819bbc3f3884816936aa558994be707\",\"service\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"},\"assignments\":[{\"at\":\"2025-03-14T18:01:29Z\",\"assignee\":{\"id\":\"PFWCZP4\",\"type\":\"user_reference\",\"summary\":\"Sparsh Prasad\",\"self\":\"https://api.pagerduty.com/users/PFWCZP4\",\"html_url\":\"https://salesforce.pagerduty.com/users/PFWCZP4\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T18:01:29Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"RN953CA1R1A0EP8CTPORHS2JTU\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/RN953CA1R1A0EP8CTPORHS2JTU\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q12KEUK5ZJI1LD/log_entries/RN953CA1R1A0EP8CTPORHS2JTU\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P1TWAQ6\",\"type\":\"escalation_policy_reference\",\"summary\":\"GUS: STRIDE Incident EP\",\"self\":\"https://api.pagerduty.com/escalation_policies/P1TWAQ6\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/P1TWAQ6\"},\"teams\":[{\"id\":\"PFR7CX0\",\"type\":\"team_reference\",\"summary\":\"GUS: STRIDE\",\"self\":\"https://api.pagerduty.com/teams/PFR7CX0\",\"html_url\":\"https://salesforce.pagerduty.com/teams/PFR7CX0\"}],\"impacted_services\":[{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T18:11:29Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q12KEUK5ZJI1LD\",\"type\":\"incident\",\"summary\":\"[#14012137] Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"self\":\"https://api.pagerduty.com/incidents/Q12KEUK5ZJI1LD\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q12KEUK5ZJI1LD\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \"}}},\"responderEmail\":\"sparsh.prasad@salesforce.com\"}}"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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This alarm does have a history of flapping but the team woul", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:01:29.579243+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } } }
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This alarm does have a history of flapping but the team woul" }, "dnr": "false", "dynadir": "debug" }
$/:

Debug line with all properties:
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TIMESTAMP: 'Mar 14 18:01:29', STRUCTURED-DATA: '-',
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\\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q12KEUK5ZJI1LD\",\"success\":true,\"pageTimestamp\":\"2025-03-14T18:01:29.472Z\",\"pdData\":{\"incident\":{\"incident_number\":14012137,\"title\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"created_at\":\"2025-03-14T18:01:29Z\",\"updated_at\":\"2025-03-14T18:01:29Z\",\"status\":\"triggered\",\"incident_key\":\"e819bbc3f3884816936aa558994be707\",\"service\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"},\"assignments\":[{\"at\":\"2025-03-14T18:01:29Z\",\"assignee\":{\"id\":\"PFWCZP4\",\"type\":\"user_reference\",\"summary\":\"Sparsh Prasad\",\"self\":\"https://api.pagerduty.com/users/PFWCZP4\",\"html_url\":\"https://salesforce.pagerduty.com/users/PFWCZP4\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T18:01:29Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"RN953CA1R1A0EP8CTPORHS2JTU\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/RN953CA1R1A0EP8CTPORHS2JTU\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q12KEUK5ZJI1LD/log_entries/RN953CA1R1A0EP8CTPORHS2JTU\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P1TWAQ6\",\"type\":\"escalation_policy_reference\",\"summary\":\"GUS: STRIDE Incident EP\",\"self\":\"https://api.pagerduty.com/escalation_policies/P1TWAQ6\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/P1TWAQ6\"},\"teams\":[{\"id\":\"PFR7CX0\",\"type\":\"team_reference\",\"summary\":\"GUS: STRIDE\",\"self\":\"https://api.pagerduty.com/teams/PFR7CX0\",\"html_url\":\"https://salesforce.pagerduty.com/teams/PFR7CX0\"}],\"impacted_services\":[{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T18:11:29Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q12KEUK5ZJI1LD\",\"type\":\"incident\",\"summary\":\"[#14012137] Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"self\":\"https://api.pagerduty.com/incidents/Q12KEUK5ZJI1LD\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q12KEUK5ZJI1LD\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \"}}},\"responderEmail\":\"sparsh.prasad@salesforce.com\"}},\"encoder\":\"json\",\"eventType\":\"icc-page-response\",\"payload\":{\"createdAt\":\"2025-03-14T18:01:29.566Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. 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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:01:29', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741975295137,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741975980470,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:13:00', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:13:00', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:13:00', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741975980493,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741975980493,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-usd-resource-created"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:13:00', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741975980493,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-created is not consumed by icc-reporting."}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:13:00', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741975980544,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'"}'
inputname: drain rawmsg: '<190>1 2025-03-14T18:13:00.545052+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741975980544,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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TIMESTAMP: 'Mar 14 18:13:00', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:13:00', STRUCTURED-DATA: '-',
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inputname: drain rawmsg: '<190>1 2025-03-14T18:13:00.545355+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":50,"time":1741975980545,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:13:03', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741975981676,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-incident-to-change-implementation-export-success correctly routed"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:13:03', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741975982832,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: []"}'
escaped msg: '{"level":20,"time":1741975982832,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: []"}'
inputname: drain rawmsg: '<190>1 2025-03-14T18:13:03.784787+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741975982832,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: []"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:13:03', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741975983784,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: saveIncidentInfo, key: c3491190-f157-4c72-8db8-2885f47aaefa-incident-info, info: {\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseId\":\"500EE00001TtHdKYAV\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"slackChannelId\":\"C08HTQWFF8T\",\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"impact\":\"FeatureDegradation\",\"impactStart\":\"2025-03-11T00:00:00.000Z\",\"impactEnd\":\"2025-03-14T17:47:00.000Z\",\"servicesImpacted\":\"Core Live on Falcon\",\"roles\":{},\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"caseNumber\":\"73024826\",\"productTag\":\"a1aEE000000r5SzYAI\",\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Alex Gonzalez\"}"}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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TIMESTAMP: 'Mar 14 18:13:07', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:13:07', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741975987957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:13:07', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741975987957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-gus-response"}'
inputname: drain rawmsg: '<190>1 2025-03-14T18:13:07.957726+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741975987957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-gus-response"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:13:07', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741975987957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:13:07', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741975987957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa - value: [object Promise]"}'
inputname: drain rawmsg: '<190>1 2025-03-14T18:13:07.958867+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":20,"time":1741975987957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa - value: [object Promise]"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741975992889,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741975992890,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-prb-number-updated"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741975992890,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-prb-number-updated is not consumed by icc-reporting."}'
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741976255405,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:30:39', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:32:43', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741977215713,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2771927040,\"uptime\":1796944.19,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22122750,\"nice\":14030,\"sys\":2914740,\"idle\":1767521550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22142800,\"nice\":13850,\"sys\":2923140,\"idle\":1767221060,\"irq\":0}}],\"eventLoopStats\":{\"min\":2,\"max\":29854,\"num\":5,\"sum\":60025}}}"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 18:33:35', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741977215713,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
escaped msg: '{"level":30,"time":1741977215713,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 19:45:51', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741981551205,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-reporting'"}'
escaped msg: '{"level":30,"time":1741981551205,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-reporting'"}'
inputname: drain rawmsg: '<190>1 2025-03-14T19:45:51.205261+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741981551205,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 19:45:51', STRUCTURED-DATA: '-',
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TIMESTAMP: 'Mar 14 19:45:51', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741981551205,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: d9675aca-94e2-4634-b037-3245f2882d3f - icc-page-request"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741981551205,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-page-request is not consumed by icc-reporting."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741981552339,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event d9675aca-94e2-4634-b037-3245f2882d3f - icc-page-response correctly routed"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 19:57:06', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741982226747,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741982226766,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-created is not consumed by icc-reporting."}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741982226821,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 19:57:06', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741982226975,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: d9675aca-94e2-4634-b037-3245f2882d3f - icc-incident-resolved"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741982226975,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-resolved is now being processed."}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 19:57:06', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741982226975,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: d9675aca-94e2-4634-b037-3245f2882d3f - value: [object Promise]"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 19:57:06', STRUCTURED-DATA: '-',
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TIMESTAMP: 'Mar 14 19:57:06', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 19:57:06', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 19:57:06', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741982226976,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Processing eventTypeIncidentResolved for d9675aca-94e2-4634-b037-3245f2882d3f"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741982226976,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentResolved for id d9675aca-94e2-4634-b037-3245f2882d3f and docId NBdAAAoCCFo"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741982226976,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: d9675aca-94e2-4634-b037-3245f2882d3f-incident-info"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 19:57:06', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741982226977,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: d9675aca-94e2-4634-b037-3245f2882d3f-gus-casenumber - value: [object Promise]"}'
escaped msg: '{"level":20,"time":1741982226977,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: d9675aca-94e2-4634-b037-3245f2882d3f-gus-casenumber - value: [object Promise]"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 20:00:37', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741982437549,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2768826368,\"uptime\":1802166.02,\"totalMem\":4018159616,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22165790,\"nice\":14030,\"sys\":2920780,\"idle\":1772681950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22185800,\"nice\":13850,\"sys\":2929210,\"idle\":1772380870,\"irq\":0}}],\"eventLoopStats\":{\"min\":29958,\"max\":30049,\"num\":2,\"sum\":60007}}}"}'
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Debug line with all properties:
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A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:4'
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CRM\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\\\",\\\"engagedAt\\\":\\\"2025-03-14T17:57:15.920Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T19:57:12.349Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Resolved\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U05HBJ1NXNZ\\\",\\\"sentBy\\\":\\\"Joseph Ryan\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T13:56:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T13:42:00.000Z\\\",\\\"duration\\\":\\\"14 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":\\\"At 17:50 UTC, GovCloudSR was informed by AAG operators that an f-zero-HighDurations alert had triggered, impacting the STRIDE service. A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\\\",\\\"sentAt\\\":\\\"2025-03-14T20:05:33.800Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C0449P2SUFL\\\"],\\\"emailAddresses\\\":[\\\"aag-incident-alerts@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"560f68f3-c2d5-4027-9071-ca667ecf04b3\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Resolved\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U05HBJ1NXNZ\\\",\\\"sentBy\\\":\\\"Joseph Ryan\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T13:56:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T13:42:00.000Z\\\",\\\"duration\\\":\\\"14 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":\\\"At 17:50 UTC, GovCloudSR was informed by AAG operators that an f-zero-HighDurations alert had triggered, impacting the STRIDE service. A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:4" }, "dnr": "false", "dynadir": "debug" }
$/:

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TIMESTAMP: 'Mar 14 20:05:34', STRUCTURED-DATA: '-',
msg: '2 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\",\"sentAt\":\"2025-03-14T20:05:33.800Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"35 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\",\"actions\":\"We are running few Argus queries to further understand the issue.\"},\"sentAt\":\"2025-03-14T18:32:32.547Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"lc27uy-sy76rv-n9qteh-3m039ki-1741982733650\",\"client\":\"icc-ui\"}"}'
escaped msg: '2 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\",\"sentAt\":\"2025-03-14T20:05:33.800Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"35 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\",\"actions\":\"We are running few Argus queries to further understand the issue.\"},\"sentAt\":\"2025-03-14T18:32:32.547Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"lc27uy-sy76rv-n9qteh-3m039ki-1741982733650\",\"client\":\"icc-ui\"}"}'
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Debug line with all properties:
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Debug line with all properties:
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$/:

Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 20:05:34', STRUCTURED-DATA: '-',
msg: 'team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":\\\"At 17:50 UTC, GovCloudSR was informed by AAG operators that an f-zero-HighDurations alert had triggered, impacting the STRIDE service. A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\\\",\\\"sentAt\\\":\\\"2025-03-14T20:05:33.800Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C0449P2SUFL\\\"],\\\"emailAddresses\\\":[\\\"aag-incident-alerts@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"560f68f3-c2d5-4027-9071-ca667ecf04b3\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Resolved\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U05HBJ1NXNZ\\\",\\\"sentBy\\\":\\\"Joseph Ryan\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T13:56:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T13:42:00.000Z\\\",\\\"duration\\\":\\\"14 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":\\\"At 17:50 UTC, GovCloudSR was informed by AAG operators that an f-zero-HighDurations alert had triggered, impacting the STRIDE service. A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\\\",\\\"sentAt\\\":\\\"2025-03-14T20:05:33.800Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"65 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\",\\\"actions\\\":\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\"},\\\"sentAt\\\":\\\"2025-03-14T19:01:40.051Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"35 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\\\",\\\"actions\\\":\\\"We are running few Argus queries to further understand the issue.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:32:32.547Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"9 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\\\",\\\"actions\\\":\\\"We are paging out to stride team to investigate further on the alert.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:06:28.522Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"lc27uy-sy76rv-n9qteh-3m039ki-1741982733650\\\",\\\"client\\\":\\\"icc-ui\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T20:05:34.177Z\",\"user\":{\"id\":\"6d78dc06-d5ac-4adf-896b-88f3e3413766\",\"email\":\"j.ryan@salesforce.com\",\"active\":true,\"name\":\"Joseph Ryan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000GlH7RYAV\",\"slackUserId\":\"U05HBJ1NXNZ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-11T14:06:52.015Z\",\"modifiedAt\":\"2023-08-11T14:06:52.015Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId'
escaped msg: 'team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":\\\"At 17:50 UTC, GovCloudSR was informed by AAG operators that an f-zero-HighDurations alert had triggered, impacting the STRIDE service. A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\\\",\\\"sentAt\\\":\\\"2025-03-14T20:05:33.800Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C0449P2SUFL\\\"],\\\"emailAddresses\\\":[\\\"aag-incident-alerts@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"560f68f3-c2d5-4027-9071-ca667ecf04b3\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Resolved\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U05HBJ1NXNZ\\\",\\\"sentBy\\\":\\\"Joseph Ryan\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T13:56:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T13:42:00.000Z\\\",\\\"duration\\\":\\\"14 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":\\\"At 17:50 UTC, GovCloudSR was informed by AAG operators that an f-zero-HighDurations alert had triggered, impacting the STRIDE service. A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. 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The alert is currently self-resolved. We have Stride team on the call. 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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 20:05:34', STRUCTURED-DATA: '-',
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A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\",\"sentAt\":\"2025-03-14T20:05:33.800Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. 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A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. 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escaped msg: 'ormanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. 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This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 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A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. 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inputname: drain rawmsg: '<190>1 2025-03-14T20:05:34.192039+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - ormanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. 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This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard 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A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\",\"sentAt\":\"2025-03-14T20:05:33.800Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"560f68f3-c2d5-4027-9071-ca667ecf04b3\",\"allInternalCommsReport\":[{\"sequenceNumber\":4,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U0'
$!:{ "metadata": { "httpheaders": { "host": "icc-log-drain.herokuapp.com", "user-agent": "log-shuttle\/ (go1.21.9; linux; amd64; gc)", "transfer-encoding": "chunked", "accept-encoding": "gzip", "content-type": "application\/logplex-1", "logplex-msg-count": "20", "server": "Heroku", "via": "1.1 spaces-router (bc46c658aac4)", "x-forwarded-for": "35.94.252.80", "x-forwarded-port": "443", "x-forwarded-proto": "https", "x-request-id": "c27879fc-f9a5-495a-9804-b38b83866058", "x-request-start": "1741982734624" }, "queryparams": { "cloud": "ACE", "team": "ICC", "service": "icc", "space": "icc-production-shield-oregon" } }, "data": { "event": "ormanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"9 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved.\\\",\\\"actions\\\":\\\"We are paging out to stride team to investigate further on the alert.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:06:28.522Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"lc27uy-sy76rv-n9qteh-3m039ki-1741982733650\\\",\\\"client\\\":\\\"icc-ui\\\"},\\\"encoder\\\":\\\"json\\\",\\\"eventType\\\":\\\"icc-internal-comms-request\\\",\\\"payload\\\":{\\\"createdAt\\\":\\\"2025-03-14T20:05:34.177Z\\\",\\\"user\\\":{\\\"id\\\":\\\"6d78dc06-d5ac-4adf-896b-88f3e3413766\\\",\\\"email\\\":\\\"j.ryan@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Joseph Ryan\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000GlH7RYAV\\\",\\\"slackUserId\\\":\\\"U05HBJ1NXNZ\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-08-11T14:06:52.015Z\\\",\\\"modifiedAt\\\":\\\"2023-08-11T14:06:52.015Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"d9675aca-94e2-4634-b037-3245f2882d3f\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HC7YFZ9V\\\",\\\"name\\\":\\\"icc-73029614\\\"},\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"description\\\":\\\"At 9:42 AM Eastern the alert fired in AAG. 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user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\\\",\\\"name\\\":\\\"IncidentDocumentationOfficer\\\",\\\"displayName\\\":\\\"Incident Documentation Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\\\",\\\"email\\\":\\\"jinze.zhang@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"John Zhang\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000I74NuYAJ\\\",\\\"slackUserId\\\":\\\"U05RNBKJU8H\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-10-20T19:31:34.941Z\\\",\\\"modifiedAt\\\":\\\"2023-10-20T19:31:34.941Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Capacity\\\",\\\"rootCause\\\":\\\"AWS\\\",\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"scrumTeamId\\\":\\\"a00EE000012LjV9YAK\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"caseNumber\\\":\\\"73029614\\\",\\\"caseRecordId\\\":\\\"500EE00001Tto1PYAR\\\",\\\"servicesImpacted\\\":[\\\"Gov Cloud CRM\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\\\",\\\"engagedAt\\\":\\\"2025-03-14T17:57:15.920Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T19:57:12.349Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Resolved\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U05HBJ1NXNZ\\\",\\\"sentBy\\\":\\\"Joseph Ryan\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T13:56:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T13:42:00.000Z\\\",\\\"duration\\\":\\\"14 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":\\\"At 17:50 UTC, GovCloudSR was informed by AAG operators that an f-zero-HighDurations alert had triggered, impacting the STRIDE service. A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\\\",\\\"sentAt\\\":\\\"2025-03-14T20:05:33.800Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C0449P2SUFL\\\"],\\\"emailAddresses\\\":[\\\"aag-incident-alerts@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"560f68f3-c2d5-4027-9071-ca667ecf04b3\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Resolved\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U0", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:05:34.192039+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } } }
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$/:

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FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 20:05:34', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":30,"time":1741987001524,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 21:46:47', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741988807407,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 21:48:39', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 21:48:39', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741988919645,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
escaped msg: '{"level":30,"time":1741988919645,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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escaped msg: '{"level":20,"time":1741991983803,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 22:39:43', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 22:39:43', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741991983803,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - icc-bridge-generated"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 22:39:43', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741991983803,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event type icc-bridge-generated is not consumed by icc-reporting."}'
inputname: drain rawmsg: '<190>1 2025-03-14T22:39:43.803851+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app worker.3 - - {"level":30,"time":1741991983803,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event type icc-bridge-generated is not consumed by icc-reporting."}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 22:39:43', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741991983803,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - icc-bridge-generated correctly routed"}'
escaped msg: '{"level":30,"time":1741991983803,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - icc-bridge-generated correctly routed"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 22:39:47', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741991987615,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 22:39:47', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741991999009,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd-gus-casenumber - value: [object Promise]"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 22:39:59', STRUCTURED-DATA: '-',
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escaped msg: '{"level":20,"time":1741991999010,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd, docId BVDAAAyfe3C, caseNumber 73036099"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 22:39:59', STRUCTURED-DATA: '-',
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TIMESTAMP: 'Mar 14 22:40:52', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 22:40:52', STRUCTURED-DATA: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 22:40:52', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 22:40:52', STRUCTURED-DATA: '-',
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escaped msg: '{"level":30,"time":1741992052342,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event with type icc-page-response is now being processed."}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 22:40:52', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741992052342,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd - value: [object Promise]"}'
escaped msg: '{"level":20,"time":1741992052342,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd - value: [object Promise]"}'
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 14 22:40:52', STRUCTURED-DATA: '-',
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TIMESTAMP: 'Mar 14 22:40:52', STRUCTURED-DATA: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 15 00:05:58', STRUCTURED-DATA: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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escaped msg: '{"level":20,"time":1741997158821,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd-gus-casenumber - value: [object Promise]"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 15 00:05:58', STRUCTURED-DATA: '-',
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$/:

Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 15 00:05:58', STRUCTURED-DATA: '-',
msg: '{"level":30,"time":1741997158822,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - icc-gus-response correctly routed"}'
escaped msg: '{"level":30,"time":1741997158822,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - icc-gus-response correctly routed"}'
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
TIMESTAMP: 'Mar 15 00:08:04', STRUCTURED-DATA: '-',
msg: '{"level":20,"time":1741997284721,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2896384000,\"uptime\":1817013.2,\"totalMem\":4018159616,\"loadavg\":[0,0.08,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22366300,\"nice\":14090,\"sys\":2944800,\"idle\":1787266360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22396420,\"nice\":13890,\"sys\":2952200,\"idle\":1786953080,\"irq\":0}}],\"eventLoopStats\":{\"min\":114,\"max\":30030,\"num\":3,\"sum\":60000}}}"}'
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
FROMHOST: '', fromhost-ip: '172.17.128.1', HOSTNAME: 'f995e76c-45ce-47ba-9e5e-2aa8f396323b', PRI: 190,
syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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syslogtag 'app[worker.3]', programname: 'app', APP-NAME: 'app', PROCID: 'worker.3', MSGID: '-',
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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Debug line with all properties:
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